Raman has good organizational awareness and is quite loyal to his company.
This can be seen in his views on providing shareholder value and in the
results of improvement in turnover. However, he lacks emotional selfawareness and empathy. The fact that he is unhappy about seeing very few
employees at 7 a.m. in the office when the actual meeting is scheduled at 8
a.m. shows this. In addition, he is being high handed and stressing out the
employees.
But the fact that he showed up at 7 am to get to the office and is ready to get
started early shows he has decent self-management skills. This is also evident
by the fact that he was able to secure this position in the first place.
His behaviour will lead to unhappy employees whose performance will get
affected and who will not serve the customers properly. The fact that the
previous customer numbers are decreasing and that the customer complaints
are increasing explains this. This shows an acute lack of social awareness.
He does not consider the feelings of his co-workers towards him and his
actions. He is also ignoring the existing long-standing reputation of the
institution as friendly with traditional values.
Raman needs to improve his relationship management skills too. It is high
time that Raman changes his attitude towards the employees. It is important
that he works with them and motivates them positively rather than showing
authority over them. Being high handed will only lead to negative
consequences as in the given case.
Overall out of 10, I would rate Raman’s emotional intelligence as a 5. Even
though this might be average and good enough for some, considering how
high a position he is at, this score should have been much higher.