Mohammad Azharudheen P
Customer Relation Executive
Phone :+9744373893
Email:azharudheen.tech@gmail.com@gmail.com
CAREER OBJECTIVE
With experience in Customer Relation Executive for 4 years, intend to take up a responsible
position in the service sector where the area of activity includes closing of service
requests,calling customers veryfing complaint is resoved or not, sales lead generating calls
PROFESSIONAL SUMMARY
previously worked as, a Customer Relation Executive
with Crescent Communication, puthanathani. I am responsible for Post implementation
management of Service requests for ten pincodes. Completed Diploma in Electronics And
Telecommunication from Kerala academy of engineering and ITC. I have strong hands on
experience on Sales,Customer handling,cold calling ,lead generation,ms office.
PROFESSIONAL EXPERIENCE
4 Years of Experience Customer Relation Executive
Crescent Communication, puthanathani
Designation : Customer Relation Executive
Duration
: May 2017 to May 2021 date.
JOB RESPONSIBILITIES
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Checking daily assinged Service requests .
Calling customers and getting details of location and availablity and scheduling
to field technicians .
Calling back customer for feedback call
Closing the service request within 24 hours
Sales lead generating calls
Cold calling
Counter sales of DTH products and services
KEY SKILLS
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Proficient with computer spreadsheets and Microsoft Office products
Excellent written and oral communication abilities
Strong negotiation skills
Superior problem-solving skills in business and everyday situation
Able to apply critical thinking skills to resolve difficult issues
Friendly and pleasant voice
Able to remain calm in frustrating situations
Engaging and outgoing personality
Able to listen to and comprehend people’s problems with the intent to solve
them
Excellent recordkeeping and data entry skills
Detail-oriented
Able to remain focused on the task at hand
PREVIOUS WORK EXPERIENCE
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Customer relation executive at crescent communication, puthanathani(may
2017 to may 2021)
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Desktop technician at concentrix, banglore (1-02-2015 T0 23-03-2017)
IT Support at Irfan Network Solutions, perinthalmanna(1-07-2014 T0 31-12-2014)
Sales man at P.T.M AUTO ELECTICALS (2012-2014)
EDUCATION PROFILE
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Diploma in Electronics & Telecommunication from Kerala Academy of Engineering & ITC
(2008-2011)
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Higher Secondary Education ( HSE Board 2008)
• SSLC 10th(2006)
Personal Details
Fathers Name
: Moidutty Moulavi
Gender
: Male
Date of Birth
: 22-03-1991
Languages Known : English, Malayalam, and Hindi
Permanent Address
: Pullanikat house
Vengad PO
Malappuram-Dt
Kerala, 679338
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
MOHAMMED AZHARUDHEEN P