An Internship Report On “Business Development Strategies and the Targeting Strategies of Summit Communications Ltd” -A Study on Summit Communications Ltd, 18, Karwan Bazar Commercial Area, Dhaka Prepared for Dr. Salma Akter FHEA Assistant Professor Department of Business Administration East West University Prepared by Ahmed Hasnain Mashuk ID: 2018-1-10-047 Major in Marketing & MIS Date of Submission 25th March 2022 Department of Business Administration An Internship Report On “Business Development Strategies and the Targeting Strategies of Summit Communications Ltd” -A Study on Summit Communications Ltd, 18, Karwan Bazar Commercial Area, Dhaka Internship Report Submitted to the Department of Business Administration to Fulfil the Degree of Bachelor of Business Administration. Prepared for Dr. Salma Akter FHEA Assistant Professor Department of Business Administration East West University Prepared by Ahmed Hasnain Mashuk ID: 2018-1-10-047 Major in Marketing & MIS Declaration I, Ahmed Hasnain Mashuk hereby declare that, 1. The Internship Report titled “Business Development Strategies and the Targeting Strategies of Summit Communications Ltd” is uniquely prepared by me after the completion of three months internship session at Summit Towers Ltd, 18, Karwan Bazar Commercial Area, Dhaka. 2. I have prepared this internship report under the supervision of Dr. Salma Akter FHEA, Assistant Professor of the Department of Business Administration at East West University. The present report is prepared and submitted as a part of the requirement to complete the BBA degree. 3. This report never has been, and never will be reproduced for any other BBA course or any other purpose. 4. This report does not contain material previously published or written by a third party, except where this is appropriately cited through full and accurate referencing. 5. I have acknowledged all the main sources of help. Ahmed Hasnain Mashuk ID: 2018-1-10-047 Dr. Salma Akter FHEA Assistant Professor Department of Business Administration East West University. 1|Page Letter of Transmittal 25th March 2022 Dr. Salma Akter FHEA Assistant Professor Department of Business Administration East West University Aftabnagar, Dhaka-1212, Bangladesh Subject: Submission of internship report on “Business Development Strategies and the Targeting Strategies of Summit Communications Ltd” Dear Ma’am, I am hereby submitting my internship report on “Business Development Strategies and the Targeting Strategies of Summit Communications Ltd.” This report is based on knowledge and experience that I have achieved from my internship period at Summit Communications Ltd. Here I would be extremely delighted and honored if you accept my internship report and recognize my challenging work and determination. I have put together the preparation and completion of this report. I have tried my level best to bring out the Strategies of Business Development and the potential customer targeting strategies with full of effectiveness and efficiency. I would like to thank you for your support, guidelines, and observation of my works which made it easy for me as well as provided knowledge of learning in practice. Sincerely yours, Ahmed Hasnain Mashuk ID: 2018-1-10-047 Department of Business Administration. East West University 2|Page Supervisor’s Approval This is to certify that the Research paper on "Business Development Strategies and the Targeting Strategies of Summit Communications Ltd" is done by Ahmed Hasnain Mashuk, as partial fulfillment of the requirement of the BUS 499 course from "East West University". This project paper has been prepared under my supervision & is an authentic work by Ahmed Hasnain Mashuk. Signature: …………………. fulfillment Date: Dr. Salma Akhter FHEA Assistant Professor Department of Business Administration East West University Aftabnagar, Dhaka. 3|Page Table of Content Declaration ..................................................................................................................................... 1 Letter of Transmittal .................................................................................................................... 2 Supervisor’s Approval .................................................................................................................. 3 Acknowledgment ........................................................................................................................... 6 Executive Summary ...................................................................................................................... 7 1. INTRODUCTION ..................................................................................................................... 9 1.1 Introduction ...................................................................................................................... 9 1.2 Background of the Report ................................................................................................ 9 1.3 Objective of the Report ................................................................................................... 10 1.4 Scope of the Report ........................................................................................................ 10 1.5 Limitation of the Report ................................................................................................. 10 1.6 Methodology ................................................................................................................... 11 2. Literature Review ................................................................................................................... 12 3. Background of Summit Group .............................................................................................. 14 3.1 Summit Group: History and Evolution ............................................................................... 14 3.2 Other concerns of Summit Group: ...................................................................................... 14 I. Summit Power Limited .................................................................................................. 14 II. Summit Alliance Port Ltd ........................................................................................... 15 III. Khulna Power Company Limited ............................................................................... 15 IV. Summit Shipping Limited .......................................................................................... 15 V. Ocean Containers Ltd ................................................................................................. 15 VI. Cosmopolitan Traders (Pvt.) Ltd ................................................................................ 15 VII. Summit Pipeco Ltd ................................................................................................. 15 VIII. United Summit Coastal Oil Ltd: ............................................................................. 15 4. Summit Communications Limited: ....................................................................................... 16 4.1 Background ......................................................................................................................... 16 4.1.1 Vision: .......................................................................................................................... 17 4.1.2 Mission: ........................................................................................................................ 17 4.2 Organization Structure: ...................................................................................................... 17 4.3 Project Profile of Summit Communication Limited:........................................................... 18 4.3.1 Nationwide Telecommunication Transmission Network: ........................................... 18 4.3.2 International Terrestrial Cable (ITC) ........................................................................... 20 4|Page 4.3.3 International Internet Gateway (IIG) ........................................................................... 22 4.3.4 Interconnection Exchange ............................................................................................ 23 4.4 Network of SCL ................................................................................................................... 24 4.5 SCL’s Product & Services: ................................................................................................. 26 4.5.1 Dark Fiber Leasing: ..................................................................................................... 26 4.5.2 Bandwidth Leasing: ..................................................................................................... 26 4.5.3 BTS and Hub site Connectivity: .................................................................................. 26 4.6 Clients of SCL ..................................................................................................................... 27 4.6.1 Internet Service Providers (ISP) .................................................................................. 27 4.6.2 Mobile Network Operators (MNO) ............................................................................. 29 4.6.3 Interconnection Exchange (ICXs) ............................................................................... 29 4.6.4 International Gateways (IGWs)................................................................................... 30 4.6.5 WiMAX Operators ....................................................................................................... 31 4.6.6 Government Organizations .......................................................................................... 31 4.6 Expansion Plan of SCL and Project Cost ........................................................................... 31 4.7 Project Implementation Schedule ....................................................................................... 34 4.8 Impacts During Operation .................................................................................................. 36 4.9 Cumulative Summary of Impacts ........................................................................................ 37 4.10 Environmental and Social Management System and Procedures .................................... 38 4.11 Stakeholder Engagement Plan .......................................................................................... 39 4.12 Benefit to the Industry: ...................................................................................................... 40 5. Internship Experience............................................................................................................. 42 6. Findings................................................................................................................................ 43 7. Recommendations ............................................................................................................... 44 8. Conclusion................................................................................................................................ 45 9. References ................................................................................................................................ 46 10. Bibliography .......................................................................................................................... 47 5|Page Acknowledgment All praise to the Almighty Allah for giving me the strength to complete this report. I would like to express my utmost gratitude and wholehearted appreciation to all those who helped me and provided me with the opportunity to complete and present this report. First, I would like to thank my honorable faculty and supervisor, Dr. Salma Akter FHEA, Assistant Professor, Department of Business Administration, East West University, for her generous support and guidance to help me to learn how to make a better Internship report and I would also like to thank my organization supervisor Mr. Santanu Saha, General Manager, Business Control, Summit Communications Ltd. I would also like to thank my colleagues from whom I have learned a lot regarding the project and professional life and emotional life as well. Finally, I want to thank my family and friends who have given me mental support during this pandemic. 6|Page Executive Summary This internship report discusses the meaning of business development in the corporate world, as well as the importance and emergence of telecom towers as a distinct industry, as well as the industry's target market and the company's targeting strategies for increasing the customer base. For three months, I had the opportunity to work as an intern at Summit Communications Ltd. During the program, I had the opportunity to get a close look at Summit Communications Ltd's business development and targeted strategies for gaining new clients and enriching their business to its maximum peak day by day. In the last three months, I have spent most of my time working in various sections. I have picked up a lot of business knowledge. I have learned many things about business control, site acquisition, financial vetting, legal works for site acquisition, tower building basics, tower building costing analysis, dealing the vendors, communicating with the target customers especially the MNOs of our country e.g., Grameenphone, Banglalink, Teletalk, etc. but three months is not good enough to learn. I have made this report based on whatever I have done in these three months at Summit Communications Ltd. In chapter one, I have shown various aspects like a brief introduction and objective of the report like the background of the study, objectives of the study, methodology, scope, limitations, etc. In chapter two, I have tried to mention some literature reviews that helped to further the study smoothly. In chapter three, I have tried to give an overall overview of Summit Group like the background of the whole organization, history, mission, vision, goal, objective, sister concerns, and business fields Summit Group is working on. In chapter four, I have tried to give an overall overview of Summit Communications Ltd. like the background of the SCL, history, mission, vision, goal, objective, tagline, and logo of SCL, organizational profile, the hierarchy of SCL. In chapter five, I have discussed activities undertaken like work-related activities and other relevant activities. In this chapter, I have discussed only those works that I did during my internship. Which includes site acquisition, financial vetting, legal works for site acquisition, tower building basics, tower building costing analysis, dealing with the vendors, communicating with the target customers especially the MNOs of our country e.g., Grameenphone, Banglalink, Teletalk, etc. Chapter six is all about lessons that I have learned from the internship program. I have mentioned all the works that I did and those works that I have observed in these three months. In chapters seven and eight I have talked about constraints and challenges that I have faced in the SCL when I was working here. I have discussed mismatches between academic preparation and organizational activity, and I have found mismatches between what I have learned in the university 7|Page and what I saw in the practical work life. I have also discussed some missing knowledge and skills that need to be learned in the university. In chapter nine, I gave a concluding statement where I have given a summary of the report and some suggestions about the challenges or constraints. I have also given some suggestions about SCL and their activity. Overall, it was a particularly pleasant experience to collaborate with some nice people at Summit Communications Ltd, and this working experience will help me in my professional life. This internship helped me to learn a lot of things that will be amazingly effective shortly. 8|Page 1. INTRODUCTION 1.1 Introduction Bangladesh's ICT industry is new contrasted with other business areas. In any case, the vast conceivable outcomes of the ICT area acclaim the inquisitive interest of all interested parties. The effect of worldwide publicity in the ICT area can likewise be found in Bangladesh. Lately, the neighborhood ICT area has developed incredibly. Within excess of 3,000 neighborhood organizations working in the equipment, programming, and ISP portions, Bangladesh's ICT industry as of now remains at US $ 160 million. Because of the advantages of an ambitious beginning, the equipment portion overwhelms the piece of the pie (65%), and the moderately late section programming fragment represents around 15% of the absolute market. The ITES fragment (15%) and Internet and organization administrations (5%) make up the remainder of the market. Albeit the product area is still generally new to the market, it is showing sound development concerning send out income. Send out incomes from Software and ITES were USD 27.01 million of every 2005-06, up 113 percent from the earlier year, as indicated by Bangladesh Bank sources. Bangladesh's product firms serve the IT/ITES needs of the nation's driving enterprises, like articles of clothing, banks, and government. All the while, exploiting the worldwide person of the IT business, neighborhood organizations are ceaselessly keeping watch for global possibilities. Bangladesh has now arisen as one of the most encouraging reevaluating areas on the planet because of these drives. Furthermore, towers are the main piece of this development and thriving on the grounds that without towers it is difficult to grow the correspondence offices, organization, and web all around the nation, and Summit Communications Ltd is going about its business impeccably to set up towers required and extend the systems administration region all over Bangladesh. Additionally, the NTTN, Dark Fiber, Bandwidth, BTS, and so forth are giving Bangladesh a lift to become significantly quicker with the advanced world with the assistance of Summit Communications Ltd. 1.2 Background of the Report The internship report represents the business development strategy and customer targeting strategies of Summit Communications Ltd. After joining as an intern at Summit Communications Ltd I had the opportunity to work with the Business Development & Strategy Division of Summit Communications Ltd. While working in the division I observed my fellow senior colleagues to determine every detail and the report is a representation of my learning. The objective was to share the internship experience, learnings, finding the drawbacks, comparing the academic knowledge with the real-life job experience. Genuine experience is obligatory to know something completely. An internship program is essential for every graduating student. Since I am an undergraduate student, the goal of this 9|Page internship report is comprehensive my bachelor’s degree. I planned this area from the Internship report on business development and targeting strategies of Summit Communications Ltd. Finally, the findings are examined to prescribe a set of specific recommendations. 1.3 Objective of the Report Broad Objective The principal objective of this report is to find out about how the associations think and take vital choices which lead them to turn out to find success associations in such a brief period. Explicit Objectives • To find out about the essential choices of Summit Communications Ltd as a private association and the connection they keep up with alongside their clients. • To know the exercises of the Business Development Department of Summit Communications Ltd. • To notice the workplace and learn office representatives' way of behaving and the principles and guidelines connected with site procurement and rent for making telecom towers. • To acquire genuine work insight for quite some time to figure out the way it works. • To track down significant issues and suggest pertinent answers for them. 1.4 Scope of the Report Summit Communications Ltd. is one of the exceptionally effective private associations in Bangladesh. In this report, I have shared my genuine experience while getting the valuable chance to work at Summit Communications Ltd in the Business Development office. The report covers the hierarchical construction, foundation, capacities, and execution of the association. Principally I worked in the Business Development Department, so my reports cover every one of the exercises of business systems and potential client focusing on methodologies that they follow. The extent of this report is restricted to encounters of working in the association. 1.5 Limitation of the Report To examine the general business systems of an association is an intense assignment likewise it is secret. Other than this because of safety reasons, the association representatives as a rule would rather not share with the assistant every one of the information and papers about the approach and methodology of their techniques. Time constraint has turned into an imperative issue as the span of the entry level position term was only for 90 days. Other than a portion of the essential hindrances to setting up the report are: 10 | P a g e • The temporary job period is not adequate chance to assemble a general perspective on business techniques. • The reluctance of the authorities to unveil the classified data. • The authorities were not accessible all an opportunity to illuminate me with a wide range of tasks of the association even though they had the expectation to do as such. • Due to COVID19 limitations and subsequent meetups, it was difficult to accumulate a lot of data. • Adequate composed archives and refreshed information were not accessible because of mystery issues to make this concentrate on more exhaustive. • As a direct scientist and not a long-lasting individual from SCL, now and again it became unfit to figure out numerous mystery and touchy issues of the association. 1.6 Methodology Descriptive & qualitative 1.6.1 Source of Information 1. Primary: The primary information is collected through face-to-face discussion with my colleagues and seniors regarding the strategies and plans they are willing to implement in near future, and my observation while working as an intern. 2. Secondary: Secondary information is collected from websites, magazines, and some other relevant sources. Both primary and secondary data sources will be used to prepare this report. But mainly the secondary data which will be collected from the organizational website, magazines, newspapers, articles, some relevant sources and sources of information like journals. 11 | P a g e 2. Literature Review With the coming of the new economy, plans of action (BM) have turned into an undeniably famous unit of examination to make sense of contrasts in firms' prosperity (Cearley et al., 2012, Büyüközkan et al., 2018). In any case, advanced plan of action (DBM) varies from plan of action on the premise that it can give a two-way income model for both the clients and the venders, so we really want to lay accentuation on the two sides (Bocken et al., 2014). A decent computerized plan of action ought to ensure that the merchant as well as the purchaser gets benefited (Evans et al., 2009, Yin et al., 2018). With the advancement of innovation and information, plan of action, not just the region experienced change while different regions which experienced change are business system, labor force, client communication and business tasks, and these regions are subject to one another for their development and achievement (Gawer et al., 2007, 2014, Werth et al., 2018). As per creators A. Osterwalder and Y. Pigneur (Osterwalder, et al., 2002, 2004, 2005, 2010, 2011, Wu et al., 2015), in their book "Plan of action Generation: A Handbook for Visionaries, Game Changers, and Challengers, Hoboken, New Jersey: John Wiley and Sons, Inc", a plan of action can be portrayed by nine structure blocks which further wraps the four primary fragments of business: clients, proposition, foundation and monetary feasibility (Timmers et al., 1998, Clark et al., 2012, Xu et al., 2018, Wirtz et al., 2010). To see how the ascent of stages is changing rivalry, we want to look at how stages vary from the customary "pipeline" organizations that have overwhelmed industry for a long time. Pipeline organizations make esteem by controlling a straight series of exercises the exemplary worth chain model (Luby et al., 2006). Contributions toward one side of the chain (say, materials from providers) go through a progression of steps that change them into a result that is worth more: the completed item. Apple's handset business is a pipeline however consolidate it with the App Store, the commercial center that interfaces application engineers and iPhone proprietors, it turns into a computerized stage As Apple shows, associations need not be just a pipeline or a stage; they can be both. While unadulterated pipeline creations are still exceptionally unobtrusive, when stages enter similar commercial center, the stages ceaselessly avalanche. For that reason, pipeline titans like Walmart, Nike, John Deere, and GE are crosscountry to join stages into their plans of action (Watanabe et al., 2018). Moreover, in a review on job of the plan of action, Chesbrough and Rosenbloom thrilled a more itemized meaning of plan of action as (Chesbrough et al., 2002, Yoo et al., 2010, 2012, Sabatier et al., 2012): The elements of a plan of action are to: articulate the incentive, or at least, the worth made for clients by the contribution considering the innovation. 12 | P a g e recognize a market fragment, which is to say, the clients to whom the innovation is valuable and for what reason. characterize the construction of the worth chain inside the firm expected to make and convey the contribution. gauge the expense construction and benefit capability of creating the contribution, given the offer and worth chain structure picked. depict the place of the firm inside the worth organization connecting providers and clients, including distinguishing proof of supplements and rivals. plan the serious methodology by which the improving firm will acquire and hold advantage over rivals. This definition brings up the significant squares of a plan of action on which it ought to concentrate and proposes an appropriate approach to cooperating with them so the plan of action can work productively which prompts a practical approach to carrying on with work (Azodolmolky et al., 2013, Balodi et al., 2014, Coase, 1937, de Vasconcelos Gomes et al., 2018). The need of these traits might change in various organizations as per their necessities and the state of the commercial center, so there is no impulse on treating them in an equivalent way in each and every business as certain characteristic might require substantially more clarity of mind than different qualities in a specific business (Grewal et al., 2018, Hamari et al., 2016, Baldegger et al., 2016, Bason, 2018, Mishra and Tripathi, 2019, 2020b). Different structures have been set somewhere around various creators which further assistance being developed of plans of action as expected by the business, these systems depict relationship of significant parts and furthermore give an understanding on how they can be helpful to our business, and there is no single amazing system characterized for all business types so its decision can fluctuate from one business to another (Kurt et al., 2017, Baporikar, 2015, Benlian, 2018). These systems can assist with using the plan of action to its greatest potential. A portion of these current systems are Business cycle structure, Innovation radar and so on (Li et al., (2018), Lockamy III et al., (2011, 2012), Berman et al., (2012), Antikainen, et al., (2016)). 13 | P a g e 3. Background of Summit Group 3.1 Summit Group: History and Evolution With the establishing of Optimistic Traders, a humble warm plastic trim compound exchange organization, the Summit thought was brought into the world in 1972. The objective was to transform the organization into an elite corporate association. Highest point has secured itself as a top-level business foundation in Bangladesh, with a gathering of more than ten ventures utilizing more than five hundred individuals following thirty years. Highest point Group is presently known as a groundbreaking company that is known for being quick to highlight in the business sectors it serves. Culmination Industrial and Mercantile Corporation Limited (SIMCL) is the current name of this holding organization, which was established in 1985. The organization is associated with business sectors like power, transportation, oil, and compartments, among others. It likewise has interests in an assortment of different regions, including land and banking. Khulna Power Company Limited and Summit Power Limited, the gathering's two power makers, are two of the nation's biggest and most presentday private power makers. Four of the gathering's endeavors, Summit Power, Khulna Power, Ocean Containers, and Summit Alliance Port Limited, are right now recorded on the country's two stock trades, with a consolidated market valuation of about taka 101 billion (around the US $ 1.5 billion). Leaving to the side its other secretly held activities, the figures of the public restricted organizations alone make it one of the most important organizations in the country. Highest point, notwithstanding being a benefit driven company, has confidence in the headway of society and views it as a basic job to upgrade the existences of those locally. In view of this, Summit laid out the Siraj-Khaleda Trust, which has developed a complex 200-bed clinic to serve societies oppressed. It additionally adds to the Prothom-Alo Support Fund, which disseminates assets to different foundations the nation over. The gathering is similarly worried about the climate in its activities, guaranteeing that its tasks do not corrupt the climate and, thus, they plant trees to make up for the ecological misfortunes brought about by industrialization. 3.2 Other concerns of Summit Group 1) Summit Communications Limited. 2) Summit Power Limited. 3) Summit Alliance Port Limited. 4) Khulna Power Company Limited. 5) Summit Shipping Limited. 6) Ocean Containers Limited. 7) Cosmopolitan Traders (Pvt.) Limited. 8) Summit Pipeco Limited. 9) United Summit Coastal Oil Limited and many more. I. Summit Power Limited Summit Power Limited (SPL), supported by Summit Group, is Bangladesh's first free power maker (IPP) and, till now, the nation's only private energy age and supply organization that feeds into the 14 | P a g e public network. SPL was laid out as a Private Limited Company in Bangladesh on March 30, 1997. The Company was changed to a Public Limited Company on June 7, 2004, under the Companies Act of 1994. II. Summit Alliance Port Ltd Summit Alliance Port Limited (SAPL) is a supplier of off-dock port administrations like ICD (Inland Container Depot) and CFS (Container Freight Station). SAPL enjoys a solid geological benefit since it is just 6.5 kilometers from the Chittagong port. Void holder stockpiling is accessible at the ICD, and the CFS administrations can deal with both import and product merchandise. III. Khulna Power Company Limited With two canal boat mounted power plants producing 114 MW of power, Khulna Power Company Ltd. (KPCL) holds the qualification of being Bangladesh's first IPP. This is a private restricted business situated in Khulna, Bangladesh's southernmost city. Highest point Industrial and Mercantile Corporation (Pvt.) Limited and United Enterprises have joined forces to frame KPCL. IV. Summit Shipping Limited Summit Shipping Ltd. (SSL) is a Summit bunch organization that works in the conveyance of fluid oil. These fluid products are the unrefined components utilized in the assembling of different power plants. Culmination Shipping Limited is Bangladesh's sole ISO 9002 licensed transportation firm. V. Ocean Containers Ltd The biggest exclusive off-moor holder port in Bangladesh is Ocean Containers Ltd. (OCL). It is likewise a leader in the Inland Container Depot (ICD) and Container Freight Stations markets (CFS). The complex is situated around six kilometers from the Chittagong port. OCL, which was established in 1994, is liable for stacking and dumping around 8,000 compartments each month. OCL additionally has an everyday stockpiling limit of 5,000 compartments. VI. Cosmopolitan Traders (Pvt.) Ltd Cosmopolitan Traders (Pvt.) Ltd. is a Summit bunch support element that represents considerable authority in exchange. This holding organization works in the port business. Holder warehouses, fluid capacity terminals, gas terminals, and delivery are only a couple of the administrations and ventures accessible. VII. Summit Pipeco Ltd Summit Pipeco Ltd. (SPL) was framed to supplement Summit's current energy-related administrations. This drive helps with capitalizing on the new business prospects that are arising in the quickly changing energy area. VIII. United Summit Coastal Oil Ltd United Summit Coastal Oil Ltd. (USCOL) is an oil the board firm that was framed to supplement the gathering's different endeavors. It is Bangladesh's first private association of its sort. Culmination made this in association with the United Group. 15 | P a g e 4. Summit Communications Limited 4.1 Background Summit Communication Limited (SCL) is one of Bangladesh's two supported administrators of the Nationwide Telecommunication Transmission Network (NTTN). SCL is an auxiliary of Summit Group, one of the country's most impressive and high-total assets modern organizations. SCL was shaped to guarantee the gathering's enhancement and to make the most of chances in the media communications area, as well as to further develop the country's telecom framework. This work is likewise in accordance with the public authority's 'Advanced Bangladesh' drive, and it constructs the basis for this point. The association started its experience on December 22, 2009, when the Bangladesh Telecommunication Regulatory Commission (BTRC) in truth it a permit to work the Nationwide Telecommunication Transmission Network (NTTN) administrations. This permit will permit SCL to zero in on its point of updating and extending Bangladesh's present fiber-optic organization to upgrade the country's telecom spine. It permits SCL to configuration, assemble, own, work, keep up with, and supply fiber-optic-based NTTN administrations to ANS, Licensed Telecommunication Operators, and other allowed clients. To send the fiber optic spine all through the country for the improvement of the Information and Communications Technology (ICT) foundation area Summit Communications Limited (SCL) got the far-reaching Telecommunication Transmission Network (NTTN) permit on 09 December 2009, International Terrestrial Cable (ITC) on 05 January 2012, International Internet Gateway (IIG) permit on 12 April 2012, and Interconnection Exchange (ICX) License on 03 May 2012 from BTRC. SCL keeps up with more than 47,000 km of optical organization all over the country. It has arrived at 64 areas and 489 Upazilas previously addressing a 99.39% infiltration rate at the sub-locale level. It has adequate ability to supply transmission data transfer capacity all through the country. It is as of now giving 2G/3G/4G backhauling administrations to every versatile administrator Grameenphone, Teletalk, Robi, and Banglalink. To work with modest and quicker web and ICT empowered administrations for the mass individuals, SCL has drawn closer to Investment Promotion and Financing Facility (IPFF cell of Bangladesh Bank through Industrial and Infrastructure Development Finance Company (IIDFC) Ltd ("Arranger") and NDB Capital (Coarranger) for partnership game plan of term credit supporting. The proposed project incorporates development of the organization foundation, for example rollout of the fiber optic organization in a few areas across Bangladesh. SCL has chosen to benefit advance from IPFF II adding up to BDT 3,250 mm. IPFF II credit will be used to secure new optical fiber link, switch, multiplexer, other dynamic hardware, generator, HDD machine, and other gear from abroad and neighborhood sources and to lead common and development works for growing the fiber optic organization and to renegotiate the borrowings which have been utilized to execute fiber network previously settled. 16 | P a g e 4.1.1 Vision To give world class multi-media administrations to each family in Bangladesh to aid the advancement of a Digital Bangladesh. 4.1.2 Mission a. To construct and run a fiber-optic organization that traverses the entire country. b. To furnish the business with long haul network arrangements that are strong, trustworthy, and modest. c. To create and execute state of the art transmission innovations to satisfy market need. d. To examine and foster the prospects of different correspondences administrations. 4.2 Organization Structure Summit Communications Limited, a sister firm of Summit Industrial and Mercantile Corporation (Pvt.) Limited, has adjusted its administration to the essential abilities and specialized expertise in help divisions. The essential worries will be taken care of by SCL's Board of Directors, while the arrangement will be executed and observed by the organization's certified staff. Here is the organization's expected organogram: Figure 1: Organogram of Entire Summit Communications Limited 17 | P a g e 4.3 Project Profile of Summit Communication Limited The BTRC had granted licenses to the private area for the development, activity, and upkeep of a countrywide optical fiber network known as the Nationwide Telecommunication Transmission Network the nation over (NTTN). On December ninth, 2009, Summit Communications Limited was named the second licensee to construct a cross country optical fiber organization. The main permit was given to Fiber@Home Limited in 2008, and they are currently in business with a significant Optical Fiber Network impression the nation over. 4.3.1 Nationwide Telecommunication Transmission Network SCL acquired the Nationwide Telecommunication Transmission Network (NTTN) permit from Bangladesh Telecommunication Regulatory Commission (BTRC) in December 2009. The extent of the permit enables it to give information network administrations to the ISP suppliers, telecom administrators, instructive organizations, wellbeing, and neighborhood government establishments, and so on It has previously fostered a significant organization reach and right now, SCL works the biggest fiber optic organization for example 47,000 km in Bangladesh. It has arrived at 64 regions and 492 Upazilas previously addressing a 100 percent infiltration rate at the sub-locale level. Bangladesh's broadcast communications foundation necessity is developing at a quick speed. The interest for extra foundation develops dramatically consistently as satisfied and gadget end-clients have continuously moved a greater amount of their work and ways of life to portable brought together interchanges and coordinated effort innovations. This has moved the requirement for strong, solid, adaptable, and future-evidence framework which is the core of key thought for SCL and the Government of Bangladesh as a feature of its continuous Digital Bangladesh 2021 Vision. The most proficient and practical way for telecom administrators and the public authority to extend their points of view is by collaborating with a foundation arrangements supplier for example NTTN licensee that can help plan, secure, execute, support, keep up with and deal with the whole lifecycle of the nation's IT and telecom framework. SCL has been planning, building, and supporting media communications foundation in Bangladesh throughout the last ten years. SCL's technique is to function as an accomplice in accomplishing the objectives spread out in the ILDTS Policy with all industry partners including the BTRC, other telecom organizations, banks, business bodies, Internet Service Providers (ISPs), Interconnection Exchanges (ICXs), International Gateway Operators (IGWs) and ANS Operators. It can supply 10 Gigabit (upgradable up to one hundred Gigabit) of transmission transfer speed inside Dhaka and adequate ability to send information all through the country. A gifted and experienced staff of 1,200+ works nonstop to guarantee 99.99% uptime. It is as of now giving 2G/3G/4G backhauling administrations to every portable administrator Because of the incredible extension in the media communications industry, there is an interest for strong, hearty, and bound together optical fiber networks in metro places and long stretch for network availability and transmission. All telecom organizations, including portable administrators, PSTN suppliers, and ISPs, have set up their own organizations for network availability. Apart from versatile transporters, every one of them has assembled their organization utilizing upward wires instead of the underground organization, which is perilous and has a short financial life. As an outcome of the expansion in media communications interest in Bangladesh 18 | P a g e throughout the last ten years, transmission answers for dynamic and uninvolved organizations stand out enough to be noticed. A very much planned optical transmission organization can convey and communicate voice, information, and video administrations to end-clients productively. Thus, by using NTTN administrators in the country, the nation can reinforce its organization transmission, give a more affordable however more tough organization, diminish asset waste, and execute an organization develop for interfacing a wide range of administrators under a typical spine to work with systems administration to all elements with negligible disturbance. The NTTN License: The license has been awarded to Summit Communications Limited on 9th December 2010 which is valid for 15 years in duration, subject renewal every year. Table 1: NTTN License 1 2 3 License Acquisition Fee Annual License Fee License Tenure BDT 30,000,000 BDT 2,500,000 15 years 4 Gross Revenue Sharing 0% in 1st year, 1% for 2nd year, 2%for 4th & 5th year and 3% on ward 5 Performance Bank Guarantee BDT 100,000,000 Source: Summit Communications Limited Nationwide Fiber Optic Network Project Report by PARADE License Premises & Obligation: ➢ The NTTN permit has been given with the perspective on working with g complete organization answer for all broadcast communications administrators. Following are the levelheaded as well as key highlights of NTTN activity as indicated by the permit gave: ➢ The administrator will create, assemble, work, and keep up with its NTTN framework all around the country. ➢ The administrator is approved to Lease out/lease its NTTN assets to the ANS and other authorized media communications administrators for a predetermined rent term inside NTTN permit span ➢ The administrators are allowed to utilize link, optical fiber, and other wire-based advances to give NTTN administration. ➢ The administrator needs to choose to create, fabricate, work, and keep up with the last mile network up to the end-clients. Yet, no NTTN administrator is allowed to offer types of assistance straightforwardly to the end clients. ANS and authorized Telecommunication administrators can utilize the NTTN assets to give media transmission benefits straightforwardly to the end-clients. ➢ The administrator will need to foster a NTTN network least up to Upazilla central command all through the nation and should meet the rollout commitment expressed in the permit. 19 | P a g e ➢ The administrator should petition for Initial Public Offering (IPO) inside 5 (five) extended periods of the issuance of the permit. The administrator is not permitted to move any offer before the issuance of Initial public offering and without earlier authorization from BTRC. 4.3.2 International Terrestrial Cable (ITC) In January 2012, SCL was granted the permit to give International Terrestrial Cables (ITC) Systems and Services. Bangladesh used to buy into one submarine link, SEA-MEWE-4, and SEA-ME-WE-5 (Southeast Asia Middle East Western Europe) with next to no reinforcement support. ITC permit has permitted SCL to lay fiber optic organization cross line and interface with the fiber optic organization in India. Consequently, the Terrestrial Cable will give administrators in Bangladesh the advantage of availability with a few submarine links of India. This link will work with the development of the ICT and telecom area through continuous telecom administrations. As this undertaking is being created stage by stage, SCL hopes to interface Bangladesh to the whole globe by giving admittance to quick and conservative Internet availability. By the ITC authorizing rules, SCL is relied upon to keep up with, work and serve International Terrestrial Cable administrations. Its upstream accomplices in India are Tata Communications Limited and Bharti Airtel Limited and it is keeping up with the limit of two hundred Gbps with them. They are furnishing SCL with elite administrations and the proficiency expected to carry endeavor and transporter grade administrations to Bangladesh. SCL has fostered a completely solid and repetitive backhaul for its ITC network paving the way to the Benapole landing station. SCL ITC MUX has been set in Data Center at the Benapole region to get the organization. These MUXs are associated with an upstream supplier with appropriate overt repetitiveness. One more piece of the gear is associated with SCL-claimed and P-networks work to convey traffic up to Dhaka. PGCB network is an exceptionally gotten network in Bangladesh and it is additionally associated with other backhaul organizations to give a tertiary level overt repetitiveness to its significant clients. In the wake of arriving at Dhaka through the DWDM network RK, the connection is associated with Dhaka MUX. It has numerous repetitive ways on its cross-country organization and adequate drop focuses. It has secluded network hardware to redo administrations according to client necessities. Since power has for quite some time been an issue in Bangladesh, it has reinforcement power supplies in all dissemination directs and different redundancies toward boot. ITC Network Technology graph has been displayed beneath: 20 | P a g e Figure 2: ITC Network Technology Diagram Adjoining markets like Maldives, Nepal, and Myanmar are extremely intrigued to profit IPLC arrangements from Bangladesh. In 2016-2018, the utilization of SCL through the ITC network depended on 180 Gbps and SCL anticipates that this utilization should ascend to four hundred Gbps by the following 5-years. The purposes for this normal expanding pattern of Gbps utilization are: The forthcoming development pace of Bangladesh macroeconomic variable and sped up development pace of Information Technology area with the diminishing expense of Bandwidth will lead the Bandwidth use of Bangladesh to get high in impending years. Expanding reliance on ITC network among worldwide organizations by means of IPLC administration to get information. To meet the huge utilization of the web by people and organizations in Bangladesh, passage administrators will require more transmission capacity the by means of ITC organization. The International Terrestrial Cable gives reinforcement to two worldwide availabilities that Bangladesh has through the SMW-4 and SMW-5 submarine link. It goes about as a repetitive link connect through India which guarantees 100 percent uptime for all worldwide transmission capacity needs for all interchanges - voice, information, and video. SCL has arranged its organization limit with the arrangement to offer types of assistance to 100MN end-users inside the following 15 years. With the sendoff of 4G/LTE, it can figure that the transfer speed requests will increment dramatically. It intends to take care of the gigantic development before long while giving a nonstop port and a serious level of Quality of Service. 21 | P a g e 4.3.3 International Internet Gateway (IIG) As an IIG Operator, SCL's goal is to lay out a safe organization framework on a public scale, and accordingly, the organization limit might have to take care of more than 10 mm clients inside a short skyline. SCL's technique is to proceed the rollout and grow the door limit on a continuous premise. At first, I laid out a focal entryway server in Dhaka Metropolitan City due to the high data transmission interest around here and hence carried out various PoPs the nation over to work with this support of neighborhood clients. SCL is intending to lay out extra substations in each division to spread its organization and to serve the clients of those areas. Each local activity will incorporate various PoPs which will be outfitted with elite transmission gear to work with dissemination of the much-requested Internet Bandwidth, guaranteeing the highest level of nature of administration. The duty plan of transfer speed limit and mass limit will be presented by BTRC rules and will offer the most serious rate to the Internet clients of Bangladesh. Through SCL's IIG, Google storing is serving around 7 Gbps traffic; Akamai reserving is as of now carried out in the arrangement of IIG traffic. Four Layer vertical overt repetitiveness with global transporters like Telecom Italia Sparkle (STM1), BSCCL (1XST, M - 4,) and Cogent interchanges (STM-6) are now associated with SCL's IIG interaction. At present, it can give clients data transmission through FE, GE, 0, GE, E1, or STM-x levels. It has worldwide connections running in both the East and West headings guaranteeing overt repetitiveness on a worldwide scale and its upstream accomplices give the specialized information and world class innovation to guarantee quality administrations. Figure 3: IIG Network Technology 22 | P a g e SCL has laid out a condition of quality Data Center and a few PoPs for giving IIG administrations in Dhaka as well as more prominent Dhaka. To guarantee legitimate overt repetitiveness and furthermore to safeguard against calamity, it has laid out a full-verification DR (Disaster Recovery) site in Uttara with satisfactory gadget limit which can get the full heap of the organization whenever. It has introduced transporter grade hardware with appropriate overt repetitiveness which can furnish the best nature of administration with esteem added administrations too. It has laid out availability for certain eminent upstream administrators like Telecom Italia Sparkle, BSCCL, BTCL, Cogent Communications, and furthermore from SCL ITC which gets its organization through both Submarine and Terrestrial organizations (Tata, Bharti). SCL IIG additionally has Private Network Interface (PNI) with Google, Facebook, Verizon, and two-sided looking with thirty-two significant specialist co-ops. In Chattogram and Bogra, it has additionally settled a different and autonomous Data Center with transporter evaluated gear arrangement. IIG Network Technology is displayed in Figure 3.3. SCL has presented Multi-Protocol Label Switching (MPLS) in IIG Network to give P2P branch association with Corporate/Enterprise Customer(s). Later, new VAS and Cache will be incorporated into the IG network for further developing the assistance experience. SCL's present Gbps utilization is around three hundred Gbps and the Company anticipates that this Gbps utilization should ascend around 1 TBPS inside the following 5 years. Presently, IIGs have four center clients, ISPs, Telecom Operators, Call Centers, and BWA administrators all around the country. It furnishes them with dependability, accessibility, cutthroat evaluating, and the greatest of administrations. 4.3.4 Interconnection Exchange As an ICX licensee, SCL lays out, operates, and keeps up with the interconnection trade administrations to give telecom administrations but to information interchanges. Under this permit, SCL gives steering or exchanging offices between operator homegrown voice calls and global calls among ANS and IGW administrators, SMS, VMS, or some other worth added administrations. Beforehand all portable administrators were straightforwardly associated. Presently under this license, all administrators need to course their homegrown and interior call through ICX. In such manner, SCL needed to introduce its hardware at its server farm and lay out network with telecom and IGW administrators. As indicated by authorizing rules, it has proactively settled framework in Dhaka, Chittagong, and Sylhet. It is likewise associated with all significant cell phone administrators, PSTN administrators, and IGWs in the nation and is taking care of near 12 mm minutes daily. There are just thirteen nations on the planet with a cell phone client base of more than 100 mm. Bangladesh has positioned ninth position. As of December 2018, it had a cell phone endorser base of 157.54 mm. These enormous quantities of supporters are adjusted by ICXs for between administrator calls and according to guideline SCL ICX handle near 12.0 mm minutes out of every day which is near 330 mm minutes of the month where Monthly market traffic is 5.9 BN minutes, and such huge deals are taken care of by SCL and other ICX(s). SCL has above 4% portion of the overall industry (due to keeping up with hearty organization and best quality) in International and Domestic Traffic (Dhaka, Chittagong, and Sylhet). For interconnection and keeping up with network order, SCL's ICX is associated with all the significant cell phone administrators, IOSs through IGW's and IPTSP administrators making SCL 23 | P a g e one of the more complete ICXs available. Upheld with transporter grade gear and a vigorous and secure organization it gives the best voice quality and QoS to its clients keeping up with 99.99% uptime. 4.4 Network of SCL SCL developed a Fiber Optic fiery local area to associate with different spots starting from Dhaka through which culmination's clients are associated. Most in their clients select the use of culmination's transmission network as its essential transportation machine since there organization is extremely dependable and cost strong. Culmination's chief Point of Presence (PoP) is set at Karwan Bazar. The transmission local area branches out from culmination's chief PoP to different PoPs all through the country. • Highest point's Dhaka-Narayangonj dynamic transmission network is steered by means of Kaptan Bazar, Doyagang, Jatrabari, Jurain, Shympur, Kotwali, Pagla, Panchabati, Chashara, Godnail. The organization range span is 49km. its miles associated in ring format. Culmination has found vigorous gadgets in 6 sites (PoPs) toward this path, and they are equipped for offer transmission contributions from any of these PoPs. Culmination's people group limit in Dhaka - Narayangonj people group is STM-16. It can cook client necessities in E1s or MB stage. • SCL has introduced their own special vivacious organization in Dhaka-Chittagong long stretch course. This extensive take local area is steered from Dhaka to Chittagong through Modonpur, Eliatganj, Laksam, Choddogram, Feni, Mirersorai, Shitakundo. They might be equipped for offer availability from E1 up to STM-64 phase interface as their network transmission capacity on this bearing is STM-64. They have 7 PoPs on this heading and can offer the previously mentioned transfer speed from the PoPs as a whole. • Aside from their own special tailor-made local area, highest point has moreover procured STM stage transfer speed in few extensive take courses from BTCL in lease terms. For Dhaka stop they has utilized their own underground organization and associated their lively gadget in there Dhaka significant PoP from Moghbazar BTCL. • In Dhaka - Benapole long stretch, highest point has acquired an unprotected STM-5 level data transfer capacity ability that is 550km in length span. There Dhaka end is connected from Moghbazar BTCL and Benapole is joined from BTCL Sharsha, Jessore. • In Dhaka - Bogra extended pull, highest point has taken an unprotected STM-1 degree data transfer capacity which is generally 200km in length span. There Dhaka prevent is attached from Moghbazar BTCL though the Bogra stop is associated from Banani (Bogra) BTCL. • Inside the Dhaka - Sylhet long stretch course, SCL has acquired an unprotected STM-4 phase transfer speed capacity that is around 250km in range length. There Dhaka end is associated from Moghbazar BTCL, and Sylhet surrender is connected from Circuit house (Sylhet) BTCL. The whole lively community prices are stated within the Table 2 below: Network Details of SCL Own Network 26,239 KM+ Leased from PGCB 1,800 KM Leased from Telco and Govt. Organizations 4,961 KM 24 | P a g e Total Network Size 33,000 KM+ NATIONWIDE PRESENCE No. of District Coverage 64 No. of Upazilla Coverage 340+ Source: summitcommunications.net Figure 4: Network Coverage of SComm nationwide 25 | P a g e 4.5 SCL’s Product & Services The principal grace of Summit Dispatches Limited is to ease network transmission effortlessness. According to approval do, will manufacture up, handle, and preserve a visual coarseness rope, lattice and let out to ANS drivers, ISPs, different authorized telecom drivers, and rope blockhead box. Drivers. will inhale developing a chine network both in metro megalopolises and in the extend draw and can Furnish network effortlessness through 1) Dark Fiber Leasing, 2) Bandwidth Leasing. Another grace the troop offers is BTS and Hub site availability. 4.5.1 Dark Fiber Leasing The term dull fiber was first utilized when about the certain organization limit of telecom structure, yet presently likewise alludes to the decreasingly normal act of renting fiber optical lines from an organization specialist co-op. Dim fiber organization might be highlight point, highlight multipoint, or use tone-retouching ring or lattice geographies. While dull fiber renting. SCL offers drivers to rent centers/support (for example deeply) from SCL's organization for a clear distance and the driver will pay grounded on per Km per center base for dim fiber dull renting. Likewise, the organization can make up new spikes as indicated by the solicitation of drivers. The drivers can rent data transfer capacity to the end visitors utilizing their dynamic gadget or terminal outfit. Implied visitors for dull fiber renting are ISPs, Mobile. Drivers, PSTN drivers, Wimax drivers, and Cable Television drivers. By and by, all drivers are. Outfitting end client results by outfitting dim fibers to every client. Therefore, there. is a cautious requirement for additional dull fibers among all drivers for outfitting spine and start to finish transmission results which can be facilitated through NTTN drivers? SCL will give at least 100 Km dim fibers for the approaching multiple times to these drivers for facilitating their spine result and these dim fibers will be given for their spine result and will outline them to sublease these fibers to different drivers. 4.5.2 Bandwidth Leasing One more imperative method for giving transmission administration to drivers is to rent data transfer capacity. Transfer speed can be created utilizing a functioning gadget or terminal outfit and the organization will dispense transmission capacity to the drivers grounded on SDH (for voice) or FE-GE Ethernet innovation (for information) since a portion of the drivers, particularly some ISPs incline toward renting data transfer capacity. This assistance is Seductive for unique little ISPs who cannot go to rent 100 Km of Dark fiber and have a little interest of Bandwidth in specific regions in their solicitation. A few different administrations likewise can be offered utilizing this innovation at the after phase of the organization's plan. 4.5.3 BTS and Hub site Connectivity Versatile drivers and Wimax drivers use BTS lobbies to lube their remote organization. End junkies get this driver's administration with no line, utilizing these BTS corridors. In any case, BTS lobbies. of these drivers get associated with their Mecca spots (often alludes to MSC and 26 | P a g e BSC or total point) utilizing fixed optic fiber. Likewise, the most extreme of the BTS-BSC availability has been. laid out Grounded on Ethernet which is costly and needs congruity. Huge versatile drivers previously had laid out their underground spine to help their mecca spots; still, most extreme of these. networks do not conceal to the BTS availability. Additionally, a few drivers rent out others. drivers' raised spine in return for yearly package repayment which gives an impermanent outcome to their organization network. Likewise at times these drivers bear a knittermade organization to associate their last-a remote place network up to their BTS castle, which just NTTN drivers can. give. Likewise, the rise of 3G innovation will increment transfer speed need. also, those 3G-upheld BTS corridors should be associated from the collection focuses/Mecca Spots with optic fiber to convey further data transmission. 4.6 Clients of SCL SCL serves a diverse spectrum of clients, including the country's main mobile network operators as well as internet service providers. Clients of SCL: i) Internet service providers ii) Mobile Network Operators iii) Interconnection Exchange iv) International Gateways v) WiMAX Operators vi) Government Organizations 4.6.1 Internet Service Providers (ISP) The potential and regular clients who are associated with Summit Communications Ltd. And taking service are mentioned below in Table 3: SL No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Client's Name Aamra Network Limited Access Telecom (BD) Ltd. Aalok IT Limited Advanced Data Networks System Ltd. Aftab IT Ltd. Agni Systems Ltd. AKCEYCOM Ltd. Alap Communication Ltd. Always On Network Bangladesh Ltd. Bangla Phone Ltd. Bangla Trac Communications Ltd. Bangladesh Export Import Company Ltd. BDCOM Online Limited Bijoy Online Ltd. Type Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider 27 | P a g e 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 BRAC BD Mail Network Ltd. Broadband Telecom Services Ltd. BUCT Communications Limited Chittagong Online Ltd. CITech Cybernet Ltd. Communication One (Pvt.) Ltd. Connect BD Ltd. CPM Blue Online (PVT) Ltd. Dhaka Broadband Network Ltd. Dhaka Fiber Link Ltd. Dhakacom Ltd. DigiCon Telecommunication Ltd. Drik Alokchitra Granthagar Ltd. (Drik ICT) Dtech Limited E-Bangla Limited Eirtel Services Ektoo Limited Equitel Ltd. Fusion Net G4 Communications Limited Gram Bangla System Ltd. Grameen Cybernet Ltd. HRC Technologies Ltd. ICC Communication ICON Infotech IDS Bangladesh Information Service Network Ltd. Intercloud Limited IP Communications IS Pros Limited IT Connect Ltd. KS Network Link3 Tecnologies Ltd. M/S. Comilla Online Media & Multimedia Metronet Bangladesh Mir Telecom Ltd. MIRAE Company Limited New Generation Graphics Limited New Generation Technology Ltd. Next Online Ltd. Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider 28 | P a g e 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 Nextgen Networks Ltd. Onenet Communications Ltd. Optimax Communications Ltd. PC Anodyne Online PraDeshta Ltd. Prisma Digital Network Limited Professionals' System Radiant Communications Ltd. Ranks ITT Ltd. SB Network Sine-10 (BD.) Ltd. Sirius Broadband (BD.) Ltd. Sky Tel Ltd. Square Informatix Limited Telnet Communication Limited Tomato Web (Pvt) Ltd. Triangle Services Ltd. Vision Tel Ltd. X-Net Ltd. ZX Online Limited Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Internet Service Provider Source: summitcommunications.net 4.6.2 Mobile Network Operators (MNO) The Mobile Network Operators who are actively involved and are clients of Summit Communications Ltd are mentioned below in Table 4: SL No 1 2 3 4 5 Client's Name GrameenPhone Ltd Teletalk Bangladesh Ltd Robi Axiata Ltd Airtel Bangladesh Ltd Pacific Telecom Bangladesh Ltd Type Mobile Network Operators Mobile Network Operators Mobile Network Operators Mobile Network Operators Mobile Network Operators Source: summitcommunications.net 4.6.3 Interconnection Exchange (ICXs) The list of Interconnection Exchange companies who are the clients of Summit Communications Ltd are mentioned below in Table 5: SL No. 1 2 Client's Name Bangla ICX Imam Networks Limited Type Interconnection Exchange Interconnection Exchange 29 | P a g e 3 4 5 6 7 8 9 10 11 12 13 Integrated Services Limited (Sheba ICX) Jibondhara Solutions Ltd M&H Telecom Ltd M.M Communications Ltd Microtrade ICX Ltd Mother Telecommunication Paradise Telecom Ltd Crossworld Ltd Softex Communications Ltd Teleplus Newyork Ltd Voice Tel ltd Interconnection Exchange Interconnection Exchange Interconnection Exchange Interconnection Exchange Interconnection Exchange Interconnection Exchange Interconnection Exchange Interconnection Exchange Interconnection Exchange Interconnection Exchange Interconnection Exchange Source: summitcommunications.net 4.6.4 International Gateways (IGWs) The list of International Gateways companies who are the clients of Summit Communications Ltd are mentioned below in Table 6: SL No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Client's Name Asia Alliance Ltd Apple Global Tel Banglatrac Communications Ltd BG Tel Limited Bestec Telecom Limited Bangladesh International Gateway Ltd Bangla Tel Limited Cel Telecom Limited DBL Telecom Limited DigiCon Telecommunication Ltd Global Voice Telecom Limited Hamid Sourcing HRC Technologies Ltd Mir Telecom Ltd Novotel Limited Platinum Communications Ltd Roots Communication Ltd Ranks Telecom Ltd Sigma Telecom Ltd Telex Limited Unique Infoway Limited Type International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways International Gateways 30 | P a g e 22 Vision Tel Limited International Gateways Source: summitcommunications.net 4.6.5 WiMAX Operators The list of WiMAX Operators who are the clients of Summit Communications Ltd are mentioned below in Table 7: SL No. 1 2 Client's Name Banglalion Communications Ltd Augere Wireless Broadband Bangladesh Ltd Type WiMAX Operators WiMAX Operators Source: summitcommunications.net 4.6.6 Government Organizations The list of Government Organizations who are the clients of Summit Communications Ltd are mentioned below in Table 8: SL No. 1 2 3 4 5 Client's Name University Grants Commission Bangladesh Army DC Office ICT Ministry & BCC (Infor Sarker Project) LGRD (Development of ICT & E-Citizen Services Project) Type Government Organizations Government Organizations Government Organizations Government Organizations Government Organizations Source: summitcommunications.net 4.7 Expansion Plan of SCL and Project Cost SCL plans to lay underground fiber all through the country in the spine connects to build the country's spine limit and make its organization safer. This underground fiber laying will take placonin thruways. It would have an inclusion of around 1,182.4 km. The subtleties of the course are given beneath shows the conditional format (to be concluded during project execution) of the work bundles referenced underneath. 31 | P a g e Table 9: Underground Fiber Optic Cable Expansion Details by SCL Sl. # Route Distance (KM) 17.5 14.3 34.8 117.6 36.7 47.3 78.5 55.2 61 58.2 57 1 2 3 4 5 6 7 8 9 10 11 Benapole to Satkhira Chittagong to Hathazari Jessore to Benapole Phulbari to Thakurgaon Saydabad to Tangail Tangail to Kaliakair Elenga to Kalihati Kurigram to Rangpur Rangpur to Barabari Birampur to Gobindogonj Pabna to Shahjadpur 12 Rajshahi to Chapai-Nawabganj 55.2 13 14 15 16 17 18 Tangail to Shibalaya Dhamrai to Manikganj Keraniganj to Mawa Sreemangal to Kulaura Bhanga to Rajoir Bhanga to Shibchar 58.2 34.3 49.3 51.1 22.8 23.3 19 Cumilla-Chadpur-LaxmipurNoakhali (Chawmuhuni) 136.8 20 21 22 23 24 25 26 27 28 Madaripur to Shariatpur Ramganj, Lakshmipur to Lakshmipur Sadar Shahrasti, Chadpur to Chatkhil, Noakhali Betagi, Barguna to Mirzaganj, Patuakhali Chandmari, Barisal to Nazir Moholla, Barisal Jagannathpur, Sunamganj to Saharpara, Sunamganj Magura to Hat-Gopalpur, Jhenaidah Magura to Narail Rajoir to Madaripur Sadar 25.4 Total 1182 21.1 22.4 8.9 4 5 16.2 52.8 17.4 Justification UG Backbone for Benapole to Satkhira UG Backbone for Chittagong to Hathazari UG Backbone for Jessore to Benapole UG Backbone for Phulbari to Thakurgaon UG Backbone for Saydabad to Tangail UG Backbone for Tangail to Kaliakair UG Backbone for Elenga to Kalihati UG Backbone for Kurigram to Rangpur UG Backbone for Rangpur to Barabari UG Backbone for Birampur to Gobindogonj UG Backbone for Pabna to Shahjadpur UG Backbone for Rajshahi to ChapaiNawabganj UG Backbone for Tangail to Shibalaya UG Backbone for Dhamrai to Manikganj UG Backbone for Keraniganj to Mawa UG Backbone for Sreemangal to Kulaura UG Backbone for Bhanga to Rajoir UG Backbone for Bhanga to Shibchar UG Backbone for Cumilla-Chadpur-LaxmipurNoakhali (Chawmuhuni) UG Backbone for Madaripur to Shariatpur UG Backbone for Ramganj, Lakshmipur to Lakshmipur Sadar UG Backbone for Shahrasti, Chadpur to Chatkhil, Noakhali UG Backbone for Betagi, Barguna to Mirzaganj, Patuakhali UG Backbone for Chandmari, Barisal to Nazir Moholla, Barisal UG Backbone for Jagannathpur, Sunamganj to Saharpara, Sunamganj UG Backbone for Magura to Hat-Gopalpur, Jhenaidah UG Backbone for Magura to Narail UG Backbone for Rajoir to Madaripur Sadar Source: Summit Communications Limited Nationwide Fiber Optic Network Project Report by PARADE 32 | P a g e Figure 5: Proposed layout of fiber optic cable to be installed by SCL under IPFFII As country-wide 4G rollout keeps on occurring, SCL is relied upon to cover 7,800 km to give extra network to 1,300 BTS inside June 2021. Also, SCL is intending to trade the current fiber network from 4-center non-heavily clad fiber or 6-center non-protected fiber to have 12-center shielded fiber in that organization for greater limit and to fortify the current organization to take care of the rising interest in its objective areas. It would cover a complete distance of around 1,154 km. SCL additionally needs to update the limit (Gbps) of the current organization. To accomplish the objective, SCL is relied upon to send 635 km of upward fiber in target regions inside June 2021. Table 10: Overhead fiber optic cable route information Sl. No. Route Distance Justification (KM) Consider 1,300 mobile backhaul sites with 6 7,800 KM distance/site 1 Nation wide 2 New expansion for protection path 635 3 Existing fiber swap 1,154 Total 9,589 New OH fiber deployment for capacity upgradation Existing 4F/6F fiber swap and increase core availability Source: Summit Communications Limited Nationwide Fiber Optic Network Project Report by PARADE 33 | P a g e The organization keeps on endeavor capital consumptions on a continuous premise. This is in accordance with its permitting commitment to extend its organization cross country. Nonetheless, the beneath table gives the complete task cost including chronicled CAPEX and extension visualized for FY 2019/20 and FY 2020/21. Table 11: Project cost and components As of June, ‘21, Details Property Plant & Equipment at Cost Land Ducts Optical Fiber Cable (OFC) OFC goods Civil and Construction works Multiplexer Router Active equipment & Others HDD machine and generator IT and electric machineries Vehicles Office equipment Office Furniture and Fixtures Intangible Assets at Cost Capital WIP IDCP Total Project Cost BDT mm 9,723 3 616 1,847 451 2,754 1,351 1,450 117 116 651 182 60 125 141 232 10,093 Proposed expansion BDT mm 4,148 101 1,061 677 788 1,227 53 140 71 11 19 341 4,488 Total BDT mm 13,870 3 717 2,908 451 3,431 2,139 2,677 117 169 791 253 71 144 141 232 341 14,583 Source: Summit Communications Limited Nationwide Fiber Optic Network Project Report by PARADE Out of all projects, cost of BDT 14,583 mm up to FY 2020/21, BDT 10,095 mm has proactively been caused. The remainder of BDT 4,488 mm is to be brought about in FY 2019/20 and FY 2020/21. BDT 1,730 mm would be used for extension from the IPFF II asset and rest would be supported by other business credits and value. BDT 1,520 mm the from IPFF II asset would be used to final high-costing cost business borrowings. 4.7 Project Implementation Schedule The extension of the optical fiber network in Telco BTS is reliant upon the development plan of MNOs. It was guessed that the sale for the 5G empowered range would occur in mid-2020. The countrywide rollout of 4G availability was likewise expected to extend quickly over the period. 34 | P a g e However, the entire world has gone into stop circumstance because of COVID-19 pandemic. For guaranteeing wellbeing and security of the mass individuals, the public authority of Bangladesh announced general occasion all around the country from March 2020. The entire eco-arrangement of inventory network imploded with this unexpected impact; countrywide monetary, instructive, and social exercises have become reliant upon media transmission framework. To keep up with and upkeep colossal organization of 48,000+ KM while guaranteeing security of its labor force, SCL has needed to connect exceptionally predetermined number of specialized staff in support of its organization; along these lines moving its concentration from the forceful development. Because of the pandemic, development of 4G organization likewise dialed back during the overall occasions. Notwithstanding, with COVID-19 cases diminishing in the later piece of 2020 and countrywide inoculation program acquiring force since start of 2021, the business exercises are returning to new-ordinary. Closeout for new recurrence range was held in March 2021 and Telcos are expanding their 4G impression to support business. GoB stays focused on 5G sendoff soon to emerge its "Computerized Bangladesh" vision. Thus, SCL has likewise patched up dealing with its arranged execution exercises. Also, in shortage of minimal expense long haul framework funding arrangements, SCL was bound to use supporting from business banks/Financial Institutions for its arranged extension exercises at a moderately greater expense. Henceforth SCL needs to contain the execution exercises during this residency. Because of the circumstances referenced above, execution plan has been modified as depicted below: Table 12: Schedule of implementation Project Implement at Project Implementation Schedule ion Schedule Time Allocation Underground Optical Fiber Laying (Km) Duct Laying (Km) Civil and Construction Work for Fiber Laying (Km) Overhead Optical Fiber Laying for Expansion (Km) Overhead Optical Fiber Laying for Upgradation (Km) Overhead Optical Fiber Laying for BTS (Km) BTS Connectivity (Unit) 202021 Q-4 180 180 Q-1 252 252 Q-2 268 268 Q-3 229 229 Q-4 204 204 180 252 268 229 204 10 10 0 0 0 102 167 144 144 91 1,080 180 1,500 250 1,380 230 1,200 200 1,086 181 DWDM Multiplexer-OSN 9800 Installation (Unit) 2 1 1 - - DWDM Optical Multiplexer Installation (Unit) 2 3 3 2 2 DWDM Electrical Multiplexer Installation (Unit) 1 2 2 1 0 180 250 230 200 181 Router ACX2200 Installation for Mobile Backhauling (Unit) 2021-22 35 | P a g e Router ACX2200 Installation for Network Expansion (Unit) Router MX104 Installation for Network Expansion (Unit) Router MX204 Installation for Network Expansion (Unit) Router MX240 Installation for Network Expansion (Unit) Router MX480 Installation for Network Expansion (Unit) Backbone PoP Construction (Unit) Access PoP Construction (Unit) Switch Installation in Access PoP (Unit) 40 50 50 50 47 1 1 1 - - 16 21 20 13 10 - - - - - 1 2 0 0 0 5 40 40 5 50 50 5 50 50 5 45 45 2 39 39 Source: Summit Communications Limited Nationwide Fiber Optic Network Project Report by PARADE 4.8 Impacts During Operation The potential environmental impacts could also be categorized into: (a) ecological impacts; (b) physico-chemical impacts; and (c) socio-economic impacts. In general, the potential adverse impacts of the sub-projects during operational phase are not likely to be significant. I. II. III. IV. Ecological impacts: During functional stage, the conceivable effect of the sub-project exercises on the organic climate would be irrelevant. A portion of the sub-undertakings could cause an adjustment of the residence attributes of sea-going/earthly fauna nearby the sub-project areas (in open-cut technique fundamentally). Physicochemical impacts: No impacts on physic-chemical parameters are anticipated during the operation phase of the project. Socio-economic impacts: Human Health: during the activity period of the task human wellbeing and security is expected to be improved by the undertaking through the arrangement of worked on broadband help to unserved or underserved networks, including direct association with clinical offices or crisis administrations suppliers. Further developed broadband network may support the extension of far-off wellbeing administrations (for example associating wellbeing offices to specialty conference benefits and giving distant appraisal and demonstrative administrations). By giving extra, more solid, and quicker internet providers, the proposed optical fiber organization would bring about advantageous, territorial, long haul, moderate effects on human wellbeing and security. Infrastructure: It will work with a few administrations which were believed to be not plausible in the past, for example, on the web and web banking, far off learning offices for instructive foundations, asset sharing for libraries as well as other examination organizations, telemedicine (remote arrangement of wellbeing administrations, interfacing wellbeing offices to specialty discussion administrations, giving distant 36 | P a g e V. appraisal and indicative administrations). This will deliver a drawn-out sure effect in the financial scene of the metropolitan regions. Employment, commercial activities, and other benefits: The properties and anchor organizations that will get broadband Internet and media transmission administrations will give a huge positive effect on the areas served by the venture through shared utilization of the introduced optical fiber organization. These effects incorporate furnishing impeded and weak populaces with admittance to reasonable broadband administrations in un-served and underserved regions. When the venture is finished, it would straightforwardly make few unexpected positions. These new positions would quite often build after some time, as a feature of a steady extension of the economy. Moreover, the expanded accessibility of rapid broadband foundation would give chances to further developed efficiencies in business and modern tasks and in Government. A better broadband organization will extend contest and will diminish the expense of Internet administration to the shoppers (for example discounted data transmission cost to be paid by the end clients). 4.9 Cumulative Summary of Impacts The proposed fiber optic link laying activity by SCL will not ecologically affect the undertaking region. Execution of the proposed activity would have a restricted measure of, present moment, neighborhood impacts on vegetation, soils, clamor level, water assets, air quality, visual and stylish assets, and traffic development. It is not normal, in any case, that any of the above impacts would endure over a drawn-out period past the establishment period of this undertaking. Positive effects incorporate improved and less expensive admittance to Internet and telecom offices, which might decidedly affect the instruction, wellbeing, business and modern areas, work creation and so forth Past, present, and future purposes of the venture region incorporate proceeded with utilization of the city streets for utilities and traffic, khals and streams for seepage and route and extensions for traffic. These sorts of exercises would go on after the task is finished. Hence the proposed project, in blend with past, present, and future purposes would not bring about any drawn out unfavorable combined impacts on the venture region. The accompanying table shows a synopsis of the natural and social effects which were distinguished in the past area utilizing a straightforward semi-quantitative engaging agenda. The effects on the ecological compartments (greenery, air, water assets, soil and geography, clamor level, and so on) and human-use factors (loss of pay, visual and tasteful assets, foundation, authentic and social assets human wellbeing and security, and so forth) were measured relying upon their average communication with project exercises during development and activity stages. The correlation of effects comparing to the no task situation is additionally introduced. Evaluations were made with regards to whether the effects were positive (advantageous) or negative (destructive), present moment (short recuperation time) or long haul (expanded recuperation time) and of high or low/moderate power. The accompanying table shows that most of the adverse consequences are of low power and are present moment in nature. 37 | P a g e Table 13: Summary of environmental and social impacts associated with activities during construction and operation of fiber optic cable network by SCL. Construction Activities Excavation, Operation of BridgeEnvironmental and backfilling and Horizontal No Project Fiber optic fiber optic cable Equipment crossing of Social Impacts Scenario other Directional cable handling network mobilization fiber optic construction Drilling work and installation cables work Flora and fauna -1S -1S 0 -1S 0 0 0 Noise pollution -1S -1S 0 -1S -1S 0 0 Air pollution -1S -1S 0 -1S 0 0 0 Geology and soils -1S -1S 0 0 0 0 0 Water resources -1S -1S 0 0 0 0 0 Aesthetic and visual -1S -1S 0 -1S -1S +1L -1L resources Infrastructure -1S 0 0 -1S -1S 0 0 Loss of income -1S -1S -1S -1S 0 0 0 Socio-economic +1S +1S 0 +1S +1S +3L -2L impact Human health and -1S -1S -2S -1S -1S +3L -1L safety Note: +3 = High Positive Impact, +2 = Moderate positive impact, +1 = Low Positive Impact, 0 = No impact, -1 = Low Negative Impact, -2 = Moderate Negative Impact, -3 = High Negative Impact S = Short term impact, L = Long term impact. Source: Summit Communications Limited Nationwide Fiber Optic Network Project Report by PARADE 4.10 Environmental and Social Management System and Procedures For sub-activities to be carried out by Summit Communications Ltd., an "Ecological and Social Unit" inside the SCL will direct the natural and social administration issues related with the venture. For viable and opportune execution of ecological defend exercises, two senior authorities (Deputy Manager and Senior Manager of SCL) will work and answer to the General Manager or comparable who will help the central individual (General Manager of SCL). These authorities will be liable for the exercises of "Natural and Social Unit" in endeavor ecological screening and checking and will report straightforwardly to the General Manager SCL. Figure 5.1 shows exercises and institutional responsibilities regarding execution of the proposed fiber optic organization project by SCL. SCL will be answerable for completing E&S separating understanding with the format. The screening structure has been intended to lead fundamental evaluation of the effects of significant sub-project exercises on the biological, physical-synthetic, and financial climate of the encompassing regions. SCL will plan site-explicit relief measures and observing convention. SCL will take on the moderation estimates which best suits their training and applicable to the circumstances at the site in view of the conventional EMP and BMPs. For natural appraisal, SCL will not enlist individual advisors. The 'Climate and Social Unit' of SCL will be answerable for execution of EMP and readiness of quarterly reports. Timing, recurrence, and length of observing conventions is connected to the general execution timetable of the venture and will be chosen by the head (General Manager or likeness) PMU. The ecological and social central individual of PMU (General Manager or likeness SCL) will share half yearly advancement report on EMF execution with the IPFFII cell of Bangladesh Bank. 38 | P a g e An outsider counseling firm (to be employed independently by SCL) might be given the obligation to autonomously screen the general exhibition of ecological administration of the proposed project, incorporating consistence with significant WB guidelines and execution norms. 4.11 Stakeholder Engagement Plan Shareholder Engagement is an essential part of SCL activity as fiber optic link will be introduced out in the open land close to human settlements or different work environments. Since the subtleties of the undertaking area are not known and will be chosen sometime not too far off, the Stakeholder Engagement Plan is introduced as a system as to portray the way to deal with partner commitment that is visualized during project execution. The structure initially spreads out how to distinguish the partners who will be educated and counseled about the task, including people, gatherings, or networks that: • Are impacted or prone to be impacted by the venture (project-impacted parties); and • May have an interest in the undertaking (other integrally involved individuals). 39 | P a g e Then, at that point, it talks about the methodology to be continued to orchestrate gatherings or meetings with partners. SCL will do partner interview as a piece of the benchmark study which will archive the strategies followed, synopsis of conversations and crucial points of contention addressed (if any). 4.12 Benefit to the Industry Summit Communications Limited will rent out Backbone network transmission establishment. Data transfer capacity to being understood specialist organization for example ISPs, Cable Television Drivers, and ANS. Drivers. The organization will hold the force of the transmission outfit including optic fiber, ODF, normal check, terminal outfit, and so on what is more, the organization will be answerable for the general situation and preservation separate spine. Therefore, at whatever point any new driver. remembers for the assiduity, they will not have to invest energy or magnate to lay out their organization and., in this way, their Capital use and Operating expense both will be diminished. Additionally, since SCL is raising Optical Fiber Cable organization underground, perilous surge string. will be outdated and the congruity and trust ability of their organization will be amplified enormously. Wastage of string and telecom outfit will be decreased and by partaking them every driver will not need to import excess string and, in this way, it will save public cash safes. Likewise, the organization's concept of. a typical organization spine for all drivers will make network foundation will be more straightforward and a lot Further coordinated for the absolute telecom assiduity. Raising up Optical Fiber Network is one of the significant basics of raising " Digital Bangladesh". Digitalization of government offices, robotization among numerous services as well as to remote. administrations, digestive tract CCTV organization, business control framework, resident brought together information base. The framework, online mileage bill assortment, and so on can be conceivable by utilizing this design. Further, over open, and private theological schools, sodalities, and colleges can be associated and every one of the clinics can be. associated through this network this will be useful to emplace medication or E-learning, and so forth This implies in general efficiency and adequacy can be sped up by utilizing a construction that will be made by Summit Communications Limited. 40 | P a g e The diagram above shows the expense of broadband network access, which is more than 100% of month-to-month GNI per capita, putting Bangladesh much farther behind Nepal. Singapore, China, and Australia are the costliest nations to utilize the web. People in Hong Kong, Japan, South Korea, and New Zealand spend under 1% of their month-to-month GNI for web use, while those in SAARC countries like Nepal, Bhutan, Sri Lanka, Pakistan, India, and the Maldives pay altogether less. a huge organization and ISPs' upward expenses have brought about a greater cost to GNI each month proportion, which can be extraordinarily diminished by laying out the NTTN organization and bringing down ACPU (Average Cost per User) as per Summit Communication's duty plan for ISP organizations, permitting the business to give cheaper web access to end-clients. 4.13 Grievance Redress Grievance Related to Workers The third party (Contractors) are the first recipients of any grievance related workers (salary, working condition, working hours etc). However, the SCL field supervisor oversees the response of Contractors. In case the Contractor is not able to solve the grievance, the SCL supervisor himself solves the problem at the sub-project level. The workers are free to register their grievances in SCL headquarters formally, the modality of which are mentioned below. Grievance Related to SCL Employees or Any Affected Persons Any persons can register their grievances by the modes of receive set by SCL. All grievances are accumulated directly to the SCL head office. The Receive modes are: • 24-7 Hotline: Grievances are received mainly by a 24-7 hotline (Number: +8801938432480, +8801938432481). Competent representative of SCL is required to be available at the hotline to receive any grievance at the first time. • Fax: The sub-project-affected persons can also register their grievances via a fax (Fax Number: 02-8189577). • Email: Any kind of complain can also be received by SCL via Email (Email address: support@summitcommunications.net). • Letter: preferred mode of grievance placement by government organizations or private entities. The first stage of grievance redress involves solution of the problem directly at the field level by the field supervisor. This is usually the case when remedy is sought if SCL operation ruptures adjacent utilities (Gas, water or wastewater lines) and the grievance is received by the field supervisor directly. If the grievance cannot be solved at the field level, it will be forwarded to the headquarters in Dhaka for the Corporate Affairs Office to deal with. If the grievance is received at the Headquarters, grievances may be categorized according to the severity level of the Grievance and registered to the databank of SCL. All grievances will be initially received by the Corporate Affairs Department of SCL. SCL would duly address their grievances within one month of the receipt of the complaint. A Grievance Redress Committee (GRC) may be considered in outstanding cases that cannot be resolved directly and require mediation by a third party. After addressing the complainant’s grievance, a written confirmation 41 | P a g e will be taken and finally the database will be compiled to the databank. GRC will not certainly prohibit the complainant’s right to go to the court. 5. Internship Experience SCL treats its Interns as significant elements in addition to personnel of this company. Interns get the opportunity to discover the actual commercial enterprise & expert global of this organization. SCL presents the environment to Interns to study thru way of life. I used to work as an Intern with the Business Development Department. Workload is the amount of labor a person must do. There may be a difference among the actual amount of work and the person's belief of the workload. Workload can also be classified as quantitative (the amount of labor to be finished) or qualitative (the issue of the work). As an intern of Networking group my first and most important responsibility 42 | P a g e 6. Findings 43 | P a g e 7. Recommendations 44 | P a g e 8. Conclusion This internship was an academic necessity for the Undergraduate Bachelor Program. When I initially started at Summit Communications Limited it was indistinct to precisely what was my obligations were to be. Nevertheless, soon through my Supervisor and Colleagues I could comprehend what my work included and what precisely I needed to do. This entry-level position has given me adequate chances to find out about the entire SCL operational framework. SCL has been the leading infrastructure company in the country for the past few years. The new projects that they are planning to start rooting will add more value to the company as well as the company’s finances. These projects will create infrastructures that can be used for further future purposes and fulfill the country’s needs more efficiently and effectively. Throughout the previous three months, I had a feeling that I was one of them. My supervisor helped me a considerable measure to comprehend the easily overlooked detail which was important to clear the understanding of the entire framework. I could have learned couple of more things yet because of time restraint it was impractical. Still, I think I have learned such a large number of things that are going to help me in my future profession. The treasured memory of SCL will stay with me for quite a while. 45 | P a g e 9. 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