Operation management Syllabus
Introduction
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Define operation management
Nature/Function/Skill of operation management
Scope of operation management
Define Goods and service
Similarity and difference between goods and service
Customer Benefit Package
operation management history
operation management circle
6m in operation management
operation as a process
Types of operation process
4v of operation process
operation management on three view
Five performance objectives
Effect of performance
Value measurement of loyal customer
Baldrige model of organizational performance
Balance scorecard model
Value chain model
Service profit chain model
Product and service design:
#Integrated framework for goods and service design:
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Strategic mission and vision
Market analysis and competitive advantage
CBP configuration
Detail product design
Market Deployment
Market evaluation
# Robust, prototype
# Taguchi loss function
# Short note on1.
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Taguchi loss function problem
Quality engineering
Simplification
Environmental quality
Reliability
# service design
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Concept of service design
Perception of service design
Four component of service design
Service area
Point to be considered for service design
Service approach
Process design
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process choice decision
Types of process
Product process matrix
Service positioning matrix
Service Pathway