Chapter 3
1. Name factors that affect healthcare trends, calling on our leaders to be
more savvy in their development.
1. Growing elderly population
2. Health-care reform
3. Reductions in reimbursements
4. New quality imperatives
5. Shift in care to community settings
6. Technological advances
7. Shift to customer-focused care
2. What is the purpose of Jim Collins’ (Good to Great) Level 5 leadership
distinctions? What type of leaders do the best organizations possess?
Level 5 Leadership is a concept developed by Jim Collins. After several
years of research, Collins discovered that all of the great organizations
that he studied were headed by what he called "Level 5 Leaders." These
Leaders have a unique combination of fierce resolve and humility.
Level 5 leadership is characterized by knowledge, team building skills,
the ability to help groups achieve goals, humility, and the empowerment
of others through servant leadership.
3. What is servant leadership? Why would this be a good model to have in a
healthcare setting?
most successful managers lead in a different way from traditional
managers. These managers, which he termed servant leaders, put
serving
others, including employees, customers, and the community, as the
number one priority. It is important to have because a servant
leader makes sure everyone knows their job is important. A great
example of this is in the medical field, where a doctor relies heavily on
their nurse and assistants to get everything done. They know that they
couldn't do their job without their team, and their team knows that too.
4. Define the qualities of servant leadership
1. Putting others including employees, customers, and the
community as the number one priority
2. Fostering a service inclination in others that promotes
collaboration, teamwork, and collective activism
3. Remember that followers are an important part of the
leadership equation.
5. Define human capital and social capital and relate its importance to
healthcare leaders
Human capital refers to the attributes of a person which are
productive in some economic context, although it is normally
measured and conceived of as a private return to the individual as
well as a social return
Social capital represents what a group can accomplish together.
human capital is often used when examining formal
educational attainment. Human capital theory suggests that
individuals and/or organizations will invest in education and
professional development if they believe that such an investment
will have a future payoff.
6. Define emotional intelligence and relate its importance to nurse
development/nursing care
Emotional intelligence refers to the ability to use emotions
effectively and is required by leaders/managers in order to
enhance their success
Emotional intelligence is critical for building a cooperative and
effective team.
7. What are the five components of emotional intelligence?
1. Self-awareness
2. Self-regulation
3. Motivation
4. Empathy
5. Social skills
8. Define emotional literacy and give an example of a workplace situation
where this would be useful.
EI is being self-aware about one’s emotions and recognizing how
they influence subsequent action. Emotional intelligence in the
workplace can provide significant benefits and further develop
your career, in addition to creating better relationships and
promoting a positive work environment. The benefits of
emotional intelligence in the workplace include being able to
better understand nonverbal cues, properly adjust your behavior,
make good decisions and become a respected leader.
9. Define authentic leadership and discuss how it is different from
transformational leadership
Authentic leadership suggests that in order to lead, leaders must be true
to themselves and their values and act accordingly.
Authentic or congruent leadership theory differs somewhat from more
traditional transformational leadership theories, which suggest that the
leader’s vision or goals are often influenced by external forces and that
there must be at least some “buy-in” of that vision by followers.
10.
How does one assess the trustworthiness of an authentic leader?
An authentic leader should have five different characteristics:
1. Purpose: Authentic leaders understand their own purposes and
passions as a result of ongoing self-reflection and self-awareness.
2. Values: Authentic leaders link between purpose and passion by
having congruence in beliefs and actions.
3. Heart: Authentic leaders care for themselves and the people they lead,
and their compassion is genuine.
4. Relationships: Authentic leaders value building relationships and
establishing connections with others, not to receive rewards but rather to
strengthen the human connection.
5. Self-discipline: Authentic leaders practice self-discipline by
incorporating balance into their personal and professional lives
Missing one or more of these characteristics means that the leader need
to work on them and is not fully trustworthy.
11.
Define quantum leadership and how it builds upon transformational
leadership.
Quantum leadership suggests that the environment and context in which
people work is complex and dynamic and that this has a direct impact
on organizational productivity. Building on quantum physics, which
suggests that reality is often discontinuous and deeply paradoxical,
quantum leadership suggests that the environment and context in which
people work is complex and dynamic and that this has a direct impact
on organizational productivity