Manpower
Methods
Materials
Measurements
Machines
Milieu
Frequency
18
13
3
5
1
4
Percentage
41%
30%
7%
11%
2%
9%
Based on the data gathered from the reviews of Well-Care Clinic, the issues that the clinic received
came from their manpower (41%), and their methods (30%). Most of the complaints of the patients
are about the attitude of the medical staff, which indicates that they did not receive proper
assistance during their appointment, and some of them are unresponsive when they are calling
through their landlines. In addition, they also mentioned that the clinic is lacking in medical
doctors, which explains why patients wait so long. On the other hand, the clinic's instructions to
the patients during appointments are not properly conducted, which affects their health as they are
instructed to do fasting for their examination. Long queues occur because of chaotic schedules,
and it wastes the time of their patients.