YOUR RELIABLE IT DEPARTMENT WE ARE A TECHNOLOGY COMPANY Our IT Support Guarantees Your Business Continuity WE ARE EXPERTS IN MANAGING AND SUPPORTING IT OPERATIONS Challenges You Face Your Objectives 1. 1. Have a team of IT experts available 365 days to attend any business needs 2. Have a secured and optimized: • Network environment • Software and hardware optimized Secure way to connect to your database from everywhere 3. Emphasis endpoint security Recommendations IT Support & Maintenance 1. System patching and updates 2. Optimize the network security 3. Systems monitoring and health check Online & Hosting Services Managed data Hosting Cloud Hosting Solutions Optimized High Availability Solutions Email Solutions Online backup Solutions Technology Consulting When required Technical Support Reliable Adaptable 365 Days Support Flexible Leading managed service provider in the region Fast Proposal We guarantee your business continuity Solution 1. Remote Support and onsite up to 20 users • 1x Mikro-Tek router board • 1x TP link Switch • Up to 3 Access points 2. Manage firewall for optimized security 3. Support up to 15 IPPBX Phones 4. Support any time 365 days a year. 5. Proactive, flexible, and works around the clock. 6. Immediate Response 7. Preventive visits/Emergency once times a month the head office 8. Free IT consultancy anytime during the year 9. Manage up to 20 Antivirus cloud endpoint* Investment 700 EUR per month (VAT Excl.) *Antivirus 6 EUR/month per user Configuration / One-time Setup 1. Up to 20 Desktops / Laptops 2. 1x Mikro-Tek router board 3. 1x TP link Switch 4. Up to 3 Access points 5. Up to 20 mobile phones 6. Up to 20 Antivirus cloud endpoint Investment 1700 EUR (VAT Excl.) Market Coverage We serve our clients in Europe, Africa and the Middle-East WE ARE A TECHNOLOGY COMPANY Testimonials WE ARE EXPERTS IN MANAGING AND SUPPORTING IT OPERATIONS We Simplify Your Life I like that they are: fast, responsive, professional, knowledgeable in their field, young & passionate. Extremely useful in the sense that there is always an answer to every problem, and every member of the team is ready to help and has all the knowledge to assist us at any moment. I would definitely recommend ITWorksMe because I have had a great experience with them for the past couple of years and I trust their judgement in providing a decent and honest service. Keep doing a great job and keep hiring young and talented people. Joey Jabra, head of operation @ Societe Jabra Food Distribution They answer quickly and find solutions easily. Very helpful when it comes to IT consultancy. Honest company, professionals, kind and always at our service. Maybe they should look more at the prices of hardware we are buying some times. Jamale Rassi, Project Consultant @ Nidaa el watan Newspaper They simply make things work offering a premium service. I always recommend ITWorksMe, it is a win win situation, the client wins a premium service and ITWorksMe increases their clients’ portfolio. I wish them to keep up the good work. Robert Sayegh. CEO @Soft Impact Multimedia Agency WE ARE A TECHNOLOGY COMPANY Case Studies WE ARE EXPERTS IN MANAGING AND SUPPORTING IT OPERATIONS Case Study 1 UAQH, Hospitality The Solution Description UAQH is a beach Hotel located in UAE. It is composed of several Guest Houses, a market and a restaurant. The locations are interconnected using copper cables with a switch distributing Wifi and IPTV for every 3 to 5 guest houses. CCTVs are available in the entire location to provide surveillance. POS systems connected to the main server are distributed throughout the venue. The Challenges UAQH was facing significant problems in their network systems, the network was instable and insecure, in addition the guest Wi-Fi was unorganized and there was no IT personal in the company to monitor and fix IT related issues. Another problem was that the CCTV system was not accessible from outside the hotel internal network. ITWorksMe professional team optimized the network performance by installing managed switches, configuring VLANs and Access lists to secure the network and adding an extra redundant link between guest houses for high availability, and to higher the security measures a dedicated firewall was installed with defined inbound ,outbound and QOS rules. In order to manage and monitor Guest Wi-Fi access ITWorksMe Team implemented a cloud based hotspot solution, we also implemented a remote support solution to help configure, manage, monitor and fix network hardware, and in addition We Configured a secure access to the CCTV system from outside the Hotel through one of ITWorksMe dedicated hosted servers. The Results ITWorksMe intervention transformed the company network to a well-designed, secure and stable system, our work reduced the risk of falling victim of data theft and sabotage and even data loss, the system is now very well monitored, the cctv system can now be accessed from anywhere ,which improved the employees productivity, our remote support system manage the network technical stuff for the company, so they can focus on running their business efficiently, and without worry. Case Study 2 Regency Palace Hotel, Hospitality The Solution Description Regency Palace Hotel network is divided to 3 categories: POS system, local network and Guest Wifi. The main goal of the hotel is to provide exceptional lodging facilities and services to its guests. The Challenges Regency Palace Hotel was facing slow, unstable and insecure network connections in their system; In addition the guest Wi-Fi was unorganized and unmanaged. Another problem was the obsolete hardware which was imposing high security risks due to its outdated software in addition to slowing the overall workflow. Their emails were being detected as spam causing important emails to be unread when delivered to the recipient. On a server level, the hardware was outdated as well with no robust backup plan causing a significant downtime each time the server gets faulty or the software defective. Finally, the implemented VOIP solution was malfunctioning. ITWorksMe professional team optimized the network performance by installing managed switches, configuring VLANs and separating the Wi-Fi and guest network from the local LAN. In order to manage and monitor Guest Wi-Fi access ITWorksMe Team implemented a cloud based hotspot solution. Since O365 was not an option, a local mail server acting as multipop was installed and outgoing emails were routed through an authentic SMTP server to solve the spam issue. New hardware was provided to replace the old one and refurbishing the existing hardware was performed where possible. A high availability solution, with robust backup plan, was implemented to make sure the key business data and systems are available even during a disaster. The VOIP issue was fixed by allowing appropriate traffic on the firewall and implementing QOS rules to prioritize the VOIP traffic. The Results ITWorksMe intervention transformed the company network to a well-designed, secure and stable system, our work reduced the risk of falling victim of data theft and sabotage and even data loss. The new hardware improved the employees’ productivity. The servers high availability ensured the business continuity and with all emails properly received the business owner are now sure that no new business opportunities are lost. Case Study 3 Basic Outlet Stores, Retail The Solution Description BOS is a retail company with 10 branches and an HQ. All branches are connected to the HQ through dedicated wireless link. Each location has his internal network, CCTV system and Wi-Fi. All branches communicate with the ERP system available in HQ for any Data transaction. Their main concern is the ERP’s data security and High availability. The Challenges With 10 branches and a main office, the business was facing consistent network disconnections especially between branches due to the flat network design, let alone the high security breach risk due to missing firewall, access restrictions and on top unrestricted guest access. Their main ERP system was constantly sybject failure due to the high load imposed on the main server’s resources and with no backup plan in site the business continuity was at risk. Finally, the support from the company’s internal IT department lacked speed of response. ITWorksMe professional team optimized the network performance by installing managed switches, configuring VLANs and separating the Wi-Fi and guest network from the local LAN. A firewall was installed and configured to allow only the needed traffic both outbound and inbound. A 3 layer network was designed to secure the Business’ critical data and ERP system, it also reduced the risk of falling victim of data theft and sabotage and even data loss. The high availability plan implemented ensured business continuity and reduced the chances of system failure by distributing the available resources adequately between the systems based on the resources usage report analytics. Internet consumption was reduced alongside the internet cost after implementing QOS and traffic shaping rules based on the internet usage statistics generated by the firewall. Wifi segmentation enhanced the overall wifi coverage and added a layer of security to the wifi network ensuring smooth connectivity and timely task completion for all tasks performed to the wifi network. The Results ITWorksMe intervention transformed the company network to a well-designed, secure and stable system, our work reduced the risk of falling victim of data theft and sabotage and even data loss. ITWorksMe intervention assisted reducing the overall IT cost while ensuring business continuity and integrity. BOS realized that the support provided by ITWorksMe has been excellent with quick response, efficiency and coordination with its internal IT staff. Since then, the business focus was on extension and profit increase. Contact Us Europe +357 97 777 058 sales@itworksme.com Agiou Epiphaniou 20 Moutagiaka 4527 Limassol MEA +961 1 489 557 sales@itworksme.com 8th Floor Mirna Chalouhi Center, Sin El Fil Highway - Lebanon www.itworksme.com
