Canteen Ordering System for Unilever Project Task: Identifying stakeholders – Create a list of stakeholders (as taught in Business Analysis Planning and Monitoring Knowledge Area) Identify the problem statement in this system. Identify objectives of the new Canteen Ordering System. Create as-is and future process map (using flowcharts). As a Business Analyst working on this project, find out the scope of the Canteen Ordering System. To find the scope you can use the case diagram (UML) or context diagram for the same. Write down the main features that need to be developed. Write the in-scope and out-of-scope items for this software. Draw an activity diagram for the system. Draw an ER diagram of the system. Write out the business requirements, both the functional and non-functional requirements. Draw Wireframes or mock screen 1. Identifying stakeholders – Create a list of stakeholders RACI MATRIX Responsible ‘R’: The persons who will be performing the work on the task. Accountable ‘A’: The person who is ultimately held accountable for successful completion of the task and is the decision maker. Only one stakeholder receives this assignment. Consulted ‘C’: The stakeholder or stakeholder group who will be asked to provide an opinion or information about the task. This assignment is often provided to the subject matter experts (SMEs). Informed ‘I’: A stakeholder or stakeholder group that is kept up to date on the task and notified of its outcome. RACI MATRIX 2. Identify the problem statement in this system. There are two Canteen serving 1500 employees between 12:00 to 01:00 PM because of this canteen is overcrowded Employees wasting too much time in selecting food, staying in long queue for payment, space problems and travelling to and from canteen to their desk Canteen run out of food Employees don’t have option of their choice of food Company need real time information to control cost 3. Identify objectives of the new Canteen Ordering System. To reduce food wastage by minimum 30% by 6 months of first release of the system. Reduce canteen operating costs by 15% within 12 months, following initial release. Increase average effective work time by 30 minutes per employee per day, within 3 months. By making the automated ordering process and by delivering the food to the user’s workstation, the canteen will be able to operate with less manpower. 4. As-is process map and Future Process Map Future Process Map - 5. Scope of Canteen Ordering System using Context Diagram 6. Main Features to be developed Employee registration and login Display and update of food menu System will allow order only till 11 am. User can select order and should be able edit before placing final order Canteen manager views order and assigns it to chef Packed order is assigned to delivery boy to make delivery to work desk. Deliverer should be able to close the order after making the delivery. Employees should be able to submit feedback after receiving the food. Payroll system should be able access the order details of employees to make the calculations and deduct the payments from salary accordingly. Generation of reports from COS for management. 7. In-scope and out-of-scope items of software 8. Activity diagram of System 9. ER Diagram of System 10. Functional and Non-Functional Requirements Functional Business Requirements: User Registration and Login Updated Menu for the day Order should be placed as per mentioned timings Create and edit the order before check out Delivery of food to the employee work station After delivery, the deliverer shall close the online customer order. Customer should be able to submit the feedback Generation of reports for management regarding the utilization of the canteen order system, reduction in operational costs Non-Functional Business Requirements: Should be Scalable for 1500 employees at a time System should be light and fast User friendly and self-explanatory Software in Java as it required little maintenance over time 11. Wireframe for the system
