STAR Marking Guidelines (DRAFT)
Reliability Performance Audit
Delivery Timeliness
5
4
3
2
1
=
=
=
=
=
>95%
90-95%
85-89%
80-84%
<80%
Completeness
5
4
3
2
1
=
=
=
=
=
100%
99.85-99.99%
99.7-99.84%
99.5-99.6%
<99.5%
Reliability
5
4
3
2
1
=
=
=
=
=
0 instances over 6 months
1 instances over 6 months
2 instances over 6 months
3 instances over 6 months
>3 instances over 6 months
Supply Contingency
5
4
3
=
=
=
2
1
=
=
N/A
N/A
Has plan approved by Tricon and is
regularly reviewed
Has a plan not approved by Tricon
Has no plan
Business Relationship Performance Survey
Supplier Drive For Results
Responsiveness
5
4
3
2
1
=
=
=
=
=
always immediate responses
mostly prior to deadline
always in time specified
sometimes after time specified
rarely responds in time
Urgency
5
4
3
2
1
=
=
=
=
=
always immediate responses
mostly prior to deadline
always in time specified
sometimes after time specified
rarely responds in time
Customer Driven Focus
Empathy
Strategic Commitment
To Relationship
Communication &
Performance Feedback
5
4
3
2
1
=
=
=
=
=
Subjective - Individual marker to determine.
5
4
3
2
1
=
=
=
=
=
Subjective - Individual marker to determine
5
4
3
2
1
=
=
=
=
=
Subjective – Individual marker to determine
Business Leadership and Organisational Alignment
Team Work
Business Strategy Sharing
Business leadership
5
4
3
2
=
=
=
=
1
=
5
4
3
2
1
=
=
=
=
=
5
4
3
2
1
=
=
=
=
=
Supplier drives project
Supplier actively seeks projects
Supplier works cross functionally with TRI
Supplier has minimal involvement on
Projects
Supplier is not effective team player
Shares complete business strategy with TRI
Shares only QSR strategy with TRI
No strategy is shared
Subjective – Individual marker to determine
Organisational Impact
Business Growth Potential
5
4
3
2
1
=
=
=
=
=
Products exclusive to TRI
Products tailored to QSR
Proactively approaches TRI with ideas
Proactive approach (minimal)
No approaches on ideas to TRI
Profitability
5
4
3
2
1
=
=
=
=
=
Supplier initiated idea that resulted in significant savings
Supplier initiated idea that resulted in savings
Supplier/TRI cost saving realised
TRI initiatives not realising savings
No initiatives
Relationship for Growth
5
4
3
2
1
=
=
=
=
=
Many initiatives put forward by Supplier that furthered success
Some initiatives put forward by Supplier that furthered success
One initiative put forward by Supplier that furthered success
Supplier initiative put forward to TRI
No initiatives
Risk Reduction
5
4
3
2
1
=
=
=
=
=
Many initiatives put forward by Supplier that furthered success
Demonstrates continued enhancement to plans
Has approved TRI contingency and QA plan/procedures
Have contingency plan not specific to TRI
No plans for risk reduction
5
4
3
2
1
=
=
=
=
=
Subjective – Individual marker to determine
5
4
3
2
1
=
=
=
=
=
Subjective – Individual marker to determine
5
4
3
2
1
=
=
=
=
=
Subjective – Individual marker to determine
Respect For Others
Professionalism
Demonstrated Respect
Negotiation and Award
Process
Integrity
5
4
3
2
1
=
=
=
=
=
5
4
3
2
1
=
=
=
=
=
Timely relay of information and appropriate explanation
Cost Reduction Support
5
4
3
2
1
=
=
=
=
=
Exceeds timeline and manages process
Meets timeline and manages process
Meets agreed timeline
Does not meet agreed timeline
No supplier involvement
Continuous Improvement
5
=
4
=
3
2
1
=
=
=
Participation in reviews and works with cross functional team
Achieving significant improvement
Participation in reviews and works with cross functional team
Achieving minor improvement
Participation in reviews and works with cross functional team
Participation in reviews
No participation in reviews
5
4
3
2
1
=
=
=
=
=
Many initiatives put forward by Supplier that furthered success
Some initiatives put forward by Supplier that furthered success
One initiative put forward by Supplier that furthered success
Supplier initiative put forward to TRI
No initiatives
Subjective – Individual marker to determine
Value Added Contribution
Market Information
Quality Initiatives
Shares industry related information with TRI
No information shared
Cost Performance Audit ( Note; Marked against Market)
Cost Performance
5
4
3
2
1
=
=
=
=
=
Significantly better than market
Best in market by reasonable margin
Best in market
More expensive than market
Uncompetitive and TRI should investigate alternatives
Sharing Cost Data
5
4
3
2
1
=
=
=
=
=
Proactively shares all information
Shares all information
Shares information requested by TRI
Shares some information
No information shared
Cost Breakdown
5
=
4
=
3
=
2
1
=
=
Proactively breakdown cost drivers and help TRI identify areas
of importance. Gives detail on key cost drivers
Proactively breakdown cost drivers and help TRI identify areas
of importance
Able to breakdown cost drivers and help TRI identify areas
of importance
Shares some information
No information shared
5
4
3
2
1
=
=
=
=
=
Supplier initiated idea that resulted in significant savings
Supplier initiated idea that resulted in savings
Supplier/TRI cost saving realised
TRI initiatives not realising savings
No initiatives
Cost Savings