Job Description for ComLink Outreach Officer /Service Delivery and Coordination Division Responsibilities: As a ComLink Outreach Officer within the Social Service Office (SSO), you will support the implementation of Community Link, an initiative that provides proactive and integrated support to vulnerable families with young children. You will be responsible for reaching out to these families to understand their needs. This may involve going door-to-door to speak with them or organising focus group discussions. You will also engage these families regularly to make sure that they are progressing on their action plans, and help link them up to additional support if needed. You may also be involved in working with partners in the community to develop programmes to address these needs. Requirements: Candidate should be passionate about helping vulnerable families and possess the following traits: Personal Competencies • Good interpersonal and communication skills • Good administrative skills • Proactive and self-motivated worker • Effective team-player • Able to speak a vernacular language/dialect will be an added advantage Skills and Knowledge • Customer Service • Project Management • Stakeholder Engagement • Organisation Development Education Qualifications: Minimal - Diploma (Community Development, Sociology, Social Work, Psychology, or related degrees would be advantageous) Relevant Experience: Minimum - At least 1 year of relevant working experience in the social services sector, has experience in engaging stakeholders and can work independently and in a team. Above all, the officer must have the desire to build a career in the social service sector to help the vulnerable. He/she should be able to engage multiple parties, who sometimes may have differing views, to come up with a solution that would ultimately benefit our clients.
