Business Supply chain Key Terms Unit 1 Benchmarking Bullwhip effect Business process reengineering (BPR) Customer relationship management Demand management Distribution network Enterprise resource planning (ERP) Global supply chains Integrated logistics Inventory visibility Just-in-time production system Material requirements planning (MRP) Operating exposure Process integration Pull-type production system Push-type production system Quick response Reverse logistics activities Second-tier suppliers and customers Service response logistics Strategic partnerships Supplier certification Supplier evaluation Supplier management Supply chain Supply chain integration Supply chain performance measurement Third-party service providers Total quality management (TQM) Transportation management Vertically intergrated firms