JOB DESCRIPTION LABORATORY MANAGEMENT ACTIVITY Submitted to: Jelly D. Layda Submitted by: Beldia, Lynnevie Cabelin, Mercylyn Calixtro, Ezrah Davila, Briar Puig, Rose Solar, Paul Central Philippine University WVMC – DEPARTMENT OF PATHOLOGY 1. Job Title: Clinical Pathologist 2. Work Place: Western Visayas Medical Center, Q. Abeto St, Mandurriao, Iloilo City 3. Job Location: Laboratory Director Pathologist Chief Medical Technologist Medical Technologist Laboratory Technician Laboratory Assistant 4: Job Purpose: The Pathologist will diagnose the presence and stage of diseases using laboratory techniques and patient specimens. He or she will also study the nature, cause, and development of diseases, and may perform autopsies. 5. Supervisory Responsibilities: Plan and supervise the work of the pathology staff, residents, or visiting pathologists. Educate physicians, students, and other staff in medical laboratory professions such as medical technology, cytotechnology, and histotechnology. Manage medical laboratories. 6. Duties and Responsibilities: Performing specimen analysis by using laboratory tools and equipment, in order to study samples and perform tests to accurately analyze bodily fluids and tissue specimens. Looking for abnormalities in samples that evidence disease and conveying this information to the relevant medical practitioner. Using checklists, medical software, and retesting to get thorough and precise results. Suggesting potential treatment options. Writing pathology reports detailing specimens tested, results of tests, and the final diagnosis. Undertaking research to improve identification and testing methods and finding innovative ways to treat disease. Staying up to date with developments in the fields of pathology and medical practice. Study blood samples for transfusion use including the blood type, blood group, cell morphology and compatibility with other blood types Use medical equipment and computerized systems to perform various lab tests Reference: Pathologist Job Description. (2022). SHRM. Retrieved October 6, 2022, from https://www.shrm.org/resourcesandtools/tools-and-samples/jobdescriptions/pages/pathologist.aspx#:~:text=Job%20Summary%3A,diseases%2C%20and%20may%20per form%20autopsies. Page 1 of 9 Job Description Job Title: Level 1V (Chief) Medical Laboratory Technologist Job Grade: HPC/MDT 4 Location: NPHL/NBTS Job Location: Pathologist Chief Medical Technologist Laboratory QA Officer Laboratory Section Head Staff Medical Technologist Medical Technologist Trainee Laboratory Technician Responsible To: Chief II Medical Laboratory Technologist Accountable To: Supervisory Medical Laboratory Technologist Job Summary Under the supervision of Chief II Medical Laboratory Technologist the incumbent, supervise the performance of the scientific/technical activities in a department of National Public Health Laboratory or National Blood Transfusion Service to inform and support patient care decisions and treatment; public health policy decisions, surveillance, monitoring, intervention and control of communicable and non-communicable disease conditions in the healthcare system. MAIN RESPONSIBILTIES 1. Supervise the day-to-day duties and responsibilities staff in accordance with established goals. 2. Ensures that the workload is processed in a timely and efficient manner, and that performance targets are met. Page 2 of 9 3. Review Standard Operating Procedures leading to updating and rewriting of its procedures. 4. Review testing algorithms for laboratory or section of the department/ laboratory leading to its updating and rewriting, or writing of new testing algorithms. 5. Appraise staff performance and competency within the laboratory or section of the department/ laboratory. 6. Review, interpret, authorize and release laboratory reports covering the laboratory or section of the department/ laboratory, provided that they have met quality criteria 7. Participate in clinical audits of the laboratory or section of the department/ laboratory. 8. Initiate research and development projects and their introduction to the laboratory or section of the department/ laboratory. 9. Advice laboratory attendants in the management of glassware and waste disposal 10. Train the Laboratory’s staff in quality principles and practice. 11. Train Medical Technology Interns and Technical Assistants 12. Participate in equipment method evaluation, verification and validation 13. Respond to enquiries and liaise with laboratory personnel and external staff re operational problems. 14. Report all key performance indicators to supervisor for laboratory or section of the department. 15. Monitor quality control measures within the laboratory or section of the department or laboratory. 16. Prepare monthly report for the laboratory or section of the department or laboratory in a timely fashion. 17. Participate in the selection of new laboratory instruments and the development of new technologies to enable an improved and more efficient service. 18. Participate in the procurement and maintenance of supplies and services, maintaining stock levels necessary for the optimal performance of all aspects of the work undertaken in the laboratory or section of the department/ laboratory. Page 3 of 9 19. Assist in the investigation of revenue saving procedures and cost analysis of service delivery while maintaining the quality of the laboratory or section of the department/ laboratory operation. 20. Undertake routine, specialized and highly complex investigation using complex analyzers, or performing complex techniques, leading to the reporting and clinical interpretation of results in accordance with agreed policies and standard operating procedures 21. Perform any other related duties assigned by supervisor. 22. Perform duties of a Chief II Medical Technologist in a department where such position does not exist. MINIMUM REQUIREMENTS 1. A degree in Medical Technology attained from NCU or UTECH or any other reputable institutions within the Region or Internationally PLUS completion of the prescribed period of Internship. 2. Knowledge of Computer applications and usage 3. Acquired the twelve( 14) levels of competencies of a Medical Technologists 4. Six (6) years experience in a clinical laboratory, at least two (2) of which should be in a supervisory position. 5. Training with certification in Management, procurement and quality system 6. Extensive knowledge in one or more of the following disciplines; haematology, clinical chemistry, microbiology, immunohaematology, histology and cytology 7. Registration by the Council of Professions, Supplementary to Medicine (PSM) COMPETENCY LEVELS 1. Professional responsibility- the Medical Technologist meets the legal and ethical requirements of practice and protects the patient’s right to a reasonable standard of care. Page 4 of 9 The Medical Technologist projects a professional image and follows generally accepted practices regarding interactions with clients/patients and colleagues. 2. Safe work practices- the Medical Technologist conducts professional practice according to established protocols, safety guidelines and national guidelines. 3. Communication, teamwork and interactive skills- the Medical Technologist interacts with clients/patients in a professional and competent manner, using effective listening, verbal, nonverbal and written communication in interactions with laboratory colleagues, clients/patients and other health professionals. The Medical Technologist interacts with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals. 4. Critical thinking, problem solving and decision making- the Medical Technologist employs constructive” habits of the mind” within his/her work environment. This is demonstrated through his/her ability to solve problems and make decisions in the management of his/her own workload, the workload of the team and in interactions with clients/patients and members of the health care team 5. Computer skills- the Medical Technologist uses computer skills to manage data efficiently using available software packages(Microsoft word ,excel, SPSS) and Laboratory Information Management Systems 6. Quality Management System- the Medical Technologist practices and promotes the principles of a quality management system and the efficient utilization of resources. 7. Pre-examination processes- the Medical Technologist verifies relevant data and ensures that appropriate specimens are collected according to established protocols. 8. Examination processes- the Medical Technologist analyzes specimens and validates results using established protocol 9. Examination procedures- the Medical Technologist understands the principles and performs analytical techniques on specimens that originate from a variety of sources 10. Post examination processes- the Medical Technologist, using knowledge as the basis, interprets, communicates and documents confidential data. 11. Disease prevention and control- the Medical Technologist applies the principles of disease prevention and control to health promotion in their role as partners in the delivery of public health services 12. Research- the Medical Technologist applies the appropriate methodologies and tools to initiate and conduct a research based study of public health or professional interest 13. Management- the Medical Technologist applies the principles of management to ensure the efficient and effective delivery of laboratory information in the provision of quality health care. Page 5 of 9 14. Leadership- the Medical Technologist exercises leadership when placed in an environment or situation which requires it. MANAGEMENT SKILLS: The Medical Technologist must demonstrates the following skills and qualities • Performance Management • Project Management • Coaching • Supervision • Quality Management • Results Driven • Developing Budgets • Developing Standards • Foster Teamwork • Handles Pressure • Giving Feedback PERSONAL CONTACTS As Chief I Medical Technologist, personal contacts are made with; Supervisory Medical Technologists Chief II Medical Technologist Co-workers Page 6 of 9 Directorate Consultants Medical Technologists Physicians and other health care workers Health Clinics Blood Collection Centers Regional Medical Technologists Patients Private and Public laboratories SUPERVISORY CONTROLS DIRECT SUPERVISION: Chief 1 Medical Technologist (Level IV) Specialist Medical Technologist (Level III) Senior Medical Technologist (Level II) Medical Technologist (Level I) Medical Technologist Interns Technical Assistants Laboratory Attendants & Clerical WORKING CONDITIONS • The work is performed in a clinical laboratory Page 7 of 9 • For technical analysis; the work involves high risks with regular and recurring exposure to body fluids which may contain Category A to Category B infectious substances. Infectious substances are substances which are known or are reasonably expected to contain pathogens. Pathogens are defined as micro-organisms (including bacteria, viruses, rickettsiae, parasites, fungi) and other agents such as prions, which can cause disease in humans or animals. • The work involves high risk with regular and recurring exposure to carcinogenic materials from chemicals and reagents • The Level 11 Medical Technologists are required to wear protected clothing such as laboratory coats, gloves, close-toe foot wear and masks(face shield) • The incumbent is also exposed to external environment which by nature is tribal and individual is subjected to high risk occasioned with violence, gun fire and even death. PHYSICAL REQUIRMENTS • The work requires regular and recurrent physical exertion such as prolonged standing, long hours at viewing infectious substances under different types of microscopes. • There is a great deal of lifting heavy materials for reagent preparation and machine operation. • The work involves great deal of finger dexterity and acuity Page 8 of 9 • The work involves a great deal of mental concentration especially in multi-task operations and numerous meetings. RECOMMENDED MEMBERSHIP 1. Membership in the Medical Technology Association Of Jamaica (MTAJ) and Caribbean Association of Medical Technologist(CASMET) 2. Other membership in similar professional association(AMT, etc) Signed by: Director National Laboratory Services: ____________________________ Date: ____________ Supervisory Medical Technologist: _______________________________ Date: ____________ Page 9 of 9 Employee: ___________________________________________________ Date: ____________ LABORATORY DEPARTMENT 1. Job Title: Lab Technician II, SG-8 2. Work Place: University of the Philippines Contractual 3. Job Location: Pathologist Chief Medical Technologist Laboratory QA Officer Laboratory Section Head Staff Medical Technologist Medical Technologist Trainee Laboratory Technician 4. Job Purpose: Perform laboratory hygiene duties such as disposal of laboratory wastes and observance of safe storage and handling protocols in coordination with the RRC Management. Perform other related duties as required by the immediate supervisor. Assist laboratory maintenance and facilitate laboratory services. 5. Duties & Responsibilities: REPORTING AND SUPERVISION ● Composes, reviews and follows up on external communications with clients and suppliers as related to work activities, ● Prepares client reports with lab test results and interpretation for review by senior personnel, ● Assists in training of new employees. LABORATORY RESPONSIBILITIES ● ● ● ● Performs laboratory analysis, prepares reports on test results, Applies understanding of chemical/corrosion theory, Perform equipment repair requirements and calibration checks, Performs laboratory testing following training in test procedures, ● Performs basic analytical testing with progressive learning of new test procedures and data interpretation, ● Maintains data per company standards, GENERAL RESPONSIBILITIES ● ● ● ● Utilizes good laboratory practices and ensures work is complete to required standard, Strong attention to detail and accuracy in repetitive tasks, Set up and manage project files on computer, Provides some administrative duties for phone calls, data filing and receiving of deliveries, ● Maintains a clean and safe work environment for all employees and customers, both inside and outside the premises. ● Wears appropriate personal protective equipment and identifies hazards that may arise. ● Follows all health and safety rules and regulations. Department of Pathology 1. Job Title: Medical Technologist Trainee 2. Workplace: MIHMCI – Tagbak, Jaro, Iloilo City 3. Job Location: ADMINISTRATOR PATHOLOGIST CHIEF MEDICAL TECHNOLOGIST LABORATORY QA OFFICER LABORATORY SECTION HEAD STAFF MEDICAL TECHNOLOGIST MEDICAL TECHNOLOGIST TRAINEE LABORATORY TECHNICIAN 4. Job Purpose: To be capable of carrying out laboratory procedures, keeping track performance, looking over samples, reporting test findings, and doing quality control tests. 5. Duties and Responsibilities: Perform standard diagnostics procedures, quality control checks, and routine maintenance on modern clinical laboratory equipment; Carry out body fluid diagnostic tests to ascertain patient’s health; and Helps to carry out clinical research on diagnostic tests and treatments. LABORATORY DEPARTMENT 1. Job Title: Staff Medical Technologist 2. Work Place: Western Visayas Medical Center, Q Abeto Street, Mandurriao, Iloilo City 3. Job Location: Pathologist | Chief Medical Technologist | Laboratory QA Officer | Laboratory Section Head | Staff Medical Technologist | Medical Technologist Trainee | Laboratory Technician 4. Job Purpose: To perform professional laboratory work in accordance with the defined clinic protocols, as well as to conduct chemical and biological analyses on patient specimens for medical diagnosis. Their core responsibilities include prepping biological samples for testing, performing blood tests, and writing reports on their findings. 5. Duties & Responsibilities: ➔ Perform laboratory tests according to standard lab practice and record the results accurately. ➔ Confirm the specimen's validity within the first 20 minutes after collecting it. ➔ If a specimen is denied, notify clients of the recollection measures. ➔ Identify, diagnose, and resolve issues with laboratory equipment. ➔ Verify all test findings to guarantee they are accurately linked to the specimen. ➔ All tests should be labeled and organized properly to ensure easy retrieval. ➔ Using a microscope, investigates blood cells, their quantity, and appearance. ➔ Conduct blood group, type, and compatibility testing for transfusion needs. ➔ Analyzes blood, urine, spinal fluids, and stomach secretions to evaluate the normal and pathological components of bodily fluids. ➔ Promotes professional and technical knowledge by attending educational seminars and workshops. Health Care, Science, and Technology- Laboratory Department I. Job Title: Laboratory Section Head Staff II. Work Place: St. Ignatius Clinical Laboratory, Zulueta Street, Iloilo City III. Job Purpose: -Responsible for the overall management and direction of the laboratory. IV. Duties and Responsibilities: A. Specimen Collection, Handling, and Processing: Oversee proper collection and submission of clinical specimens; Troubleshoots problems related to specimens and test orders and maintains documentation of such problems and corrective action taken; B. Test Performance: To act as a backup for the Laboratory Manager when required; To ensure that the Departmental Quality Management Plan is being followed; Supervise staff and distribute workload to ensure it is completed in a timely manner; Ensure that quality control testing and verification is completed within the section and signed off; Ensure that preventative maintenance of equipment is performed and documented. Initiates repairs on malfunctioning equipment; Monitor efficiency of the department and recommend quality improvement changes as appropriate; Trouble shoots problems occurring during test performance and documents problems, corrective actions, and resolutions; Notifies Laboratory Manager of problems occurring during the test performance that would affect patient test results; To represent the department at Labor Management meetings; To perform staff performance appraisal’s and review competency testing; Collaborates with quality officer to ensure compliance with established policies and procedures; C. Test Result Reporting: Manages laboratory generated information to enable effective, timely, and accurate reporting of patient data; Ensure all critical results have been called and documented by workstations; Verifies patient reports produced within laboratory; D. Instrument Related Responsibility: Calibrates and perform method validation studies as needed; Troubleshot instrument related problem as necessary and maintains proper documentation of problems, corrective action, and resolution; Ensures proper functioning of instruments before release of patient results; Notifies Laboratory Manager of instrument malfunction; E. Purchasing and Inventory control: F. Other supervisory tasks Ensure Actions to improve the effectiveness of the QMS are identified; Ensure Action plan responsibilities are delegated; Ensure Timelines for completion of action plans are defined; Ensure Progress of action plans is monitored; Ensure Policy statement and goals are revised as appropriate; Ensure Summary report of outcomes is prepared; Ensure Outcomes with appropriate personnel are communicated; Ensures compliance with management and operational policy, process and procedure documents and records; Ensures compliance with retention times for documents and records; Ensure there is a program established for the management of equipment, reagents and supplies; Ensure that written standard operating procedures (SOP) for all steps in the path of workflow are available to appropriate staff; Notifies staff for new or changed documents and records; Ensure appropriate systems and processes are in place to provide health care providers with accurate and timely information to manage patient care; Ensures a suitable system to prevent damage, deterioration, loss or unauthorized access; Ensure proper utilization of resources for proper communication; Ensures that all non-conforming events are investigated, documented, corrected and reported; Assesses all patient safety reports and reports to Lab manger; Prepares statistical or summary reports and forwards to appropriate groups for review and improvement; Implements and monitors improvements to processes and procedures; Ensures quality indicators are monitored, documented, reported and actions taken as required; Ensure that management audits are regularly conducted; Reviews and follows up on action plans related to QMS audits; Ensures implementation of and compliance with policies and supporting documents; Reviews the Quality Management System implementation on a regular basis; Ensures the Implementation of and compliance with the twelve quality system essentials (QSE); Facilitates systematic improvement through the sequential exercising of the five quality components (QP, QT, QM, QI, QR); Develops, together with all other the laboratory staffs, and distributes laboratory handbook to referring clinicians to explain the overall laboratory services offered and the functionality of the laboratory; Communicate and provide timely notification to customers on delays in service; Establishes excellent relationships with both internal and external clients; Ensures processes to measure client satisfaction levels related to laboratory service are implemented; Identifies opportunities for process improvement; Address, document and manage any complaints, request, and/or suggestions from staff and users of laboratory services; Ensures client satisfaction surveys are conducted on a regular basis; Ensure good staff morale; V. Job Requirement Qualifications and Experience Requirements: Bachelor’s degree or Master’s degree in Medical Laboratory Technology Renewed professional license with a minimum of 5 (five) years experience in supervisory role Required standards Demonstrates a commitment to quality patient care; Works independently as well as collaboratively; Demonstrates punctual and reliable attendance; Actively pursues ways to improve laboratory efficiency; Participates in maintaining a clean and orderly facility; Adheres to all laboratory standard procedures; Protects patient confidentiality by abiding by hospital confidentiality statement Communicating with different department staffs and solving all laboratory complaints ANRA Environmental Laboratory POSITION: Laboratory Quality Assurance Officer SUPERVISOR: Environmental Division Manager LOCATION: GENERAL RESPONSIBILITIES A. Maintain the Laboratory’s Quality System. QAO- 1 B. B. Perform analytical tests in the laboratory. C. Assist with laboratory administrative duties. D. Maintain smooth laboratory work flow. E. Obtain lab certifications and complete QA/QC assignments. F. Promote good customer relations with all ANRA clients. G. Sample collections and water quality monitoring. H. Other duties as assigned. JOB TASKS: A. B. C. Maintain the Laboratory’s Quality System 1. Update, revise, and maintain the Laboratory’s Quality Assurance Manual, Standard Operating Procedures, and other quality documents. 2. Perform internal audits of the Laboratory, including both technical and quality systems audits. 3. Perform and document corrective action, including followup monitoring to gauge the effectiveness of the corrective action. Perform analytical tests in the laboratory. 1. Perform analytical tests in the laboratory as assigned by the Laboratory Manager and immediately report any problems with tests, equipment or results to the Laboratory Manager. 2. Follow all Quality Assurance/Quality Control procedures as outlined in the ANRA Laboratory Quality Assurance Manual. Assist with laboratory administrative duties. 1. Perform laboratory administrative duties by receiving samples from customers as needed, calculating and recording analytical results in the appropriate log book, data entry in the LIMS, completing drinking water reports, maintaining chemical/equipment traceability records, documenting QA/QC requirements, and generating control charts. QAO- 2 2. D. Generating and/or reviewing analytical reports Ordering lab supplies as needed Contacting lab customers Monitoring turn-around times Maintain smooth laboratory work flow. 1. E. Assist Laboratory Manager with administrative duties as necessary including but not limited to the following: Perform the following routine laboratory duties: Keep lab work areas clean and organized Perform routine repairs and maintenance of lab equipment Monitor the status of laboratory supplies Maintain weekly schedules and report any changes to the Lab Manager Obtain laboratory certifications and complete QA/QC assignments. 1. Maintain the quality assurance of the laboratory by: Performing all QA/QC procedures for analytical tests Perform sterility testing on containers for environmental sampling alibration of pipettes, thermometers, and other measuring equipment F. 2. Maintain current Demonstrations of Capability for all test procedures in the laboratory for which Quality Assurance oversight will be performed. 3. Maintain training records for all laboratory staff, including Demonstrations of Capability. 4. Schedule and successfully complete semi-annual proficiency testing for all analytes in ANRA’s Scope of Accreditation. Promote good customer relations with all ANRA clients. 1. G. Maintain good customer relations at all times, including: Maintaining a professional appearance Being polite and courteous to all clients in person and on the telephone Promoting ANRA laboratory services Providing appropriate paperwork and containers to customers as needed Answering customer questions or direct questions to appropriate personnel Sample collections and water quality QAO- 3monitoring. 1. Perform duties as assigned within the Environmental Division including but not limited to the following: Sample collection and pick-up services for laboratory customers Surface water quality monitoring for basin monitoring programs Data review and site assessments for water quality investigations Technical reports for field analyses and water quality assessments Septic system inspections and permitting (if necessary) QUALIFICATIONS A. FORMAL EDUCATION: Bachelor of Science Degree in Chemistry or Biology B. WORK EXPERIENCE: environment. Minimum of 2 years previous experience in a laboratory C. PERSONAL QUALITIES: Ability to work with moderate supervision, strong attention to detail, good verbal and written skills, positive attitude, ability to work well with others, strong initiative, and willing to accept additional responsibilities References : Chromeextension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.anra.org/about/pdfs/Lab_QA_ Officer_111102.pdf https://extranet.who.int/lqsi/content/appoint-quality-officer QAO- 4 QAO- 5