Project Charter: Tablet Rollout for Improved Operations
Summary: This project seeks to deploy tablet technology at restaurant locations to improve operational
efficiency, minimize food waste, and enhance customer and staff experiences.
Goals:
1. Minimize food waste by ensuring accurate order placements.
2. Streamline the ordering process to enhance customer experience.
3. Provide staff with an efficient tool to manage orders and reduce errors.
4. Enhance kitchen operational efficiency by minimizing order send-backs.
5. Improve overall job satisfaction for kitchen staff.
6. Ensure accurate metrics tracking for kitchen staff performance.
7. Implement a system that is easily maintainable and updatable.
Deliverables:
1. Successful implementation of fully functional tablet systems across all restaurant locations.
2. Development and delivery of comprehensive training materials and sessions for staff.
3. Integration of the tablet system with the current ordering system.
4. Website and menu design updates to ensure compatibility with the tablet system.
5. Maintenance and IT support plan for the tablet system throughout the year.
Scope and Exclusion:
In-Scope:
1. Deployment of tablet technology across all restaurant locations.
2. Training of staff on the usage of the new tablet system.
3. Integration of the tablet system with the current ordering system.
4. Update of the website and menu design for compatibility with the tablet system.
Out-of-Scope:
1. Policy changes related to food waste and order returns.
2. Broader employee satisfaction initiatives not directly linked to the tablet rollout.
Benefits & Costs:
Benefits:
1. Enhanced customer experience with accurate and efficient ordering.
2. Reduction in food waste and associated costs.
3. Improved operational efficiency in the kitchen.
4. Potential reduction in employee turnover due to improved work conditions.
Costs:
Project Investments (Costs)
Estimated Cost
Training materials and fees
$10,000
Hardware and Software Implementation across locations
$30,000
Maintenance (IT fees through EOY)
$5,000
Updated website and menu design fee
$5,000
Other customization fees
$550
Appendix:
Misalignments and Decisions:
1. Misalignment: Policy change regarding food waste and order returns.
Decision: The policy change will be discussed separately and is not part of this project.
2. Misalignment: Including a goal around improving the satisfaction of the kitchen staff.
Decision: The goal will be included if specific metrics can be provided.
3. Misalignment: The scope of the tablet project in relation to company policies.
Decision: Company policies will be revised separately and reflected in the project goals if
necessary.
4. Misalignment: Measurement of employee satisfaction in relation to the tablet launch.
Decision: Employee satisfaction will be measured independently of the tablet launch.