ServiceNow NextGen
Cohort Program
Application Build Project Presentations
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© 2019 ServiceNow, Inc. All Rights Reserved.
Planning and Team Organization
• Organize your team
• Designate Roles: ScrumMaster, Product Owner (delegate), Developers
• Select your problem > Define your requirement > Manage your
development, build your application
• Keep your scope manageable
• You have a short period of time, what can you realistically develop
in that time?
• Use checklist to add functionality
• Time Management: You have plenty of time. You have almost no time.
Final Project Checklist
qDefine Process
qBusiness Problem
qOutcomes
qInputs/Outputs
qDesign Data Model
qTables
qColumns (Fields)
qList View
qForm View
qDesign and Create User Interface
qCatalog Item
qKnowledge Base
qAutomation
qFlow Designer
qNotifications
qAutomated Reports
qAdvanced Options
qPortal to input data, access KB
qDashboard w/ reports
qAccess Controls
Presentations
• Present as a team and highlight individual contributions
• Presentations should be no longer than 20 minutes
• Presentations should address:
• Description of approach
• Challenges faced
• Demo of the product
• Highlights of technologies used
• Future enhancements
The Problem
• The ServiceNow NextGen Professionals Program trains and certifies
individuals on the ServiceNow platform. The primary goal is to help all
NextGen graduates secure entry level employment opportunities in the
ServiceNow ecosystem. The NextGen Program runs programs across the
globe and the various programs train on different skillsets within the
ServiceNow platform.
• The NextGen team needs 1) a place to track all NextGen graduates that
are looking for employment and 2) a place employers can go to search
for NextGen graduates that meet the requirements for their open
positions.
The Problem
• Jake’s Pet care is a Pet Care agency that provides several services to
individual pet owners (walking, feeding, overnight care….). They are
having difficulty managing all the Pets that need care. They need a
way to assign pet care to individual associates.
• The agency needs a way to track incoming jobs, dates, service required,
location and assign to an associate.
POD
Leaders
will split
student
into teams
of 3 or 4
The Teams
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© 2019 ServiceNow, Inc. All Rights Reserved.
Questions?
Let’s get started! But
first, a few logistics…
Zoom
Team Instance Set Up
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© 2019 ServiceNow, Inc. All Rights Reserved.
Setting up your instance prior starting
Developing as a team in ServiceNow is common and is not any different
than the work that you’ve done so far. There are a few things that you need
to know.
1. Each team will share one instance.
2. Each developer must have their own login (user) to the team’s instance.
3. Developers need to communicate regarding the work they are doing to
minimize duplication of effort.
Create User Records
Each developer must have their own login (user) to the instance. Designate
a team member to create user records for the team, starting with
themselves.
1. Navigate to User Administration > User
2. Select the New button at the top of the list of Users.
3. Populate the fields on the form.
4. Select the Submit button to save the record
Elevate Roles
Elevating your role will allow you to assign the security_admin role to the User
Group that you’re going to create.
1. Open the user menu by clicking on the System Administrator user in the
banner frame.
2. Click on Elevate Roles in the user menu.
3. Select security_admin.
Create an Admin Group
A common best practice is to assign Roles to Groups instead of assigning
Roles to Users.
1. Navigate to User Administration > Groups
2. Select the New button at the top of the list of Groups.
3. Populate the fields on the form with the Group information.
4. Save the record
Add Roles to the Group
Now that you’ve created the admin Group, you’ll assign the necessary roles
to that Group.
1. Click on the Roles related list at the bottom of the record.
2. Select the Edit button.
3. Add the admin and the security_admin Roles to the Group.
Add User to the Group
The final step is to add the Development team to the Admin Group..
1. Click on the Group Members related list at the bottom of the record.
2. Select the Edit button.
3. Add all the development team to the Group.
Create an Update Set to capture configuration
1. Navigate to Local Update Sets, NEW
2. Name the Update Set, Submit and Make Current:
3. Validate current Update Set
in Settings. Select the Globe on right
side header. Select ">' next to Update Set.
Verify New Update Set is selected.