LESSON
EXEMP
LAR
School
Teacher
Teaching Date
Teaching Time
I. OBJECTIVES
A. Content Standards
B. Performance Standards
C. Learning Competencies or
Objectives
D. Most
Essential
Learning
Competencie
s (MELC)
GMTISAT
John Lord C.
Medenilla
Week 1
2 hours/day
First
4 days
Describe the function of each tool, equipment and paraphernalia
Be familiar with FOS tools, equipment, and paraphernalia by illustrating them
LO 2 Create and process reservations
Identify FOS tools, equipment, and paraphernalia applicable to a specific job
E. Enabling Competencies
(If available, write the attached enabling
competencies)
A. References
a. Teacher’s Guide Pages
b. Learner’s Material Pages
c. Textbook Pages
d. Additional Materials from
Learning Resources
B. List of Learning Resources
for Development and
Engagement Activities
IV. PROCEDURES
Quarter
No. of Days
MON
TUE
WED
THU
FRI
After finishing the learning material, the learners are expected to:
(c) Identify the FOS tools, equipment, and paraphernalia according to function.
(a) Value the importance of cleaning tools and equipment in the FOS department.
(p) Draw at least 5 tools, equipment, and paraphernalia and give the function of
each.
(If available, write the indicated MELC)
II. CONTENT
III. LEARNING RESOURCES
Grade Level Grade 8
Learning Area TLE- FOS
Tools, Equipment and Paraphernalia
A. Introduction
What I need to know?



This part will give the learners the idea of what they are expected to learn.
This comprises the title of the lesson on the learning material which is: Lesson 1:
Use tools, equipment, and paraphernalia
It also contains the expected outcome from the students or the objectives of the
lesson which include: (1) Identify FOS tools, equipment, and paraphernalia; (2)
Maintain tools, equipment, and paraphernalia; (3) Perform after-care activities for
tools, equipment, and paraphernalia
What’s New?
Unlock the words hidden in each word problem by solving them according to the
required mathematical operation.
1. Color – lor + more – ore + push – sh + barter – bar = __________
2. Freedom – eedom + continue – cinue + dear – ar + skate – ate =
_____________________
3. butterfly – butterly + bowl – bw + tiktok – tktk = _______________
4. report – port + services – vices + violation – ioltion + lotion – lo + fork – rk +
room – oo = _________________
5. fox- ox + axe – e + matchsticks – tsticks + spinner – spinr = __________
B. Development
What I know?
Are you ready? This activity will test your prior
knowledge regarding the lesson.
Direction: Read the statements carefully. Choose and encircle your
answer from the given choices.
1.
a.
What type of equipment is used to collect Information of a guest?
Cash Register b. Key rack c. Information rack d. Voucher rack
2.
Which of the following electronic device is used for calculating and
recording sales transactions, and an attached cash drawer for storing cash?
a.
Calculator
b. Cash Register c. Postage scale
d. Typewriter
3.
What is the control center of the hotel?
a. Accounting Department
b. Front Office Department
c. Housekeeping Department
d. Marketing Department
4.
a.
What kind of signage is used to warn against dangerous hazards?
Caution signs b. Danger signs c. Safety signs
d. Sprinkler
5.
This type of machine is used to stamp the time and date on all mails,
handwritten messages which come to or are used by the Front Desk.
a.
Cash Register b. Credit card
c. Fax Machine d. Time Stamp
6.
a.
Among are the occupations one can have after completing FOS except
Bellmen
b. Chef
c. Concierge
d. Receptionist
7.
Which of the following is used to determine the postage required for letters
and small packages a guest or the hotel wishes to mail?
a.
Cash Register b. Front Desk
c. Key rack
d. Postage scale
8.
What kind of machine is used to sprinkle water in case of fire?
a. Fire extinguishers b. Folio trays c. Sprinkle systems d. Smoke detectors
9.
Which of the following tools is used to file reservation form at the front
desk?
a.
Folio tray
b. Hypercom
c. reservation rack d. registration rack
10.
a.
Which of the following tools is used to keep vouchers
Drawer
b. Cash register
c. Key rack d. Voucher rack
11.
a.
An array of numbered compartments used to store guestroom keys.
Drawer
b. Guest rack c. Key rack
d. Voucher rack
12.
What do you call to a CCTV cameras for security personnel to monitor
certain areas of hotel?
a.
Computer b. Multi-zone timer c. Security Monitor
d. TV
13.
a.
Which of the following indicates danger signs ahead?
CCTV camera b. Computer c. Danger signs d. Safety signs
14.
a.
What do you call to a person who carry the luggage of the guest?
Concierge
b. Bellmen
c. Porter
d. Receptionist
15.
Which of the following hotel department is responsible for guest
reservation, registration, service and payment?
a.
Accounting
b. Cashier c. Front Desk
d. Front Office
What is it?
To be guided in this lesson, you need to answer the following questions.
1.
What are the Front Office tools, equipment, and paraphernalia and
their functions?
2.
Why do maintaining of tools, equipment and paraphernalia
important?
3.
What includes preventive maintenance activity?
4.
What is the importance of proper storing of tools, equipment, and
paraphernalia?
5.
What are the helpful guides in storing tools and equipment?
Front Office Department cannot function well and provide efficient and
effective services to the guest without the tools, equipment, and
paraphernalia. The use of these materials facilitates transactions.
The Front office tools, equipment and paraphernalia include:
A.
TOOLS
1.
Front Desk – is a very important department in the hotel, making
direct contact with guests.
2.
Filing Cabinet – is a piece of office furniture usually used to store
paper documents in file folders.
3.
Key/room rack – This is used for keeping the keys of the guestroom
in sequential order of the guestroom present in the hotel.
4.
Safety Deposit Box – This is a locked box in a hotel, etc. in which
money, documents, and other valuable items can be stored.
5.
Reservation or information rack - This is used to collect the
reservation slips of the guest which are sent through post or mail.
7.
Folio tray - This tray store and track the folio of the various
registered guests of the hotel and is used to maintain the folios safely for
future use and reference.
B. EQUIPMENT
1.
Computer – This is used widely in front office department for the
purpose of reservation, registration, accounting and auditing. It can also
store and retrieve important data of the guest to carry out various services.
Hotel management software is required to effectively use computers in
hotel operations.
2.
Printer – This is used to print guest folios and with multi-purpose
trays attached to print system generated paid-out and foreign exchange
voucher.
3.
Telephone – This is a telecommunication device used in the hotel to
communicate and receive calls and inquiries from the guest.
4.
Fax Machine/PABX (Private Automatic Branch Exchange) – This is
an automatic telephone switching system within private enterprise.
5.
Cash Register or Accounting post machine – This is a mechanical or
electronic device for calculating and recording sales transactions, and an
attached cash drawer for storing cash.
6.
Credit card imprinter or Magnetic Strip Recorder – This a short strip
of magnetic tape attached to a credit card or debit card; it contains data
that will tell a reading device who you are and what your account number
is, etc.
C.
PARAPHERNALIA
1.
Reservation Form – This is the form which is filled by the reservation
assistant at the time of the request of the room from the guest.
2.
Reservation Slip – This is a piece of paper which is filled up by the
reservation assistant after he/she finishes the reservation form.
3.
Calculator – This is a small electronic device that is used for doing
calculations.
4.
Cash receipt – This is an acknowledgment that a payment has been
made.
5.
Guest Folio – This is a record of transactions made by an individual
or independent guest with the hotel.
6.
Log Book – This used by the front desk to records/reports that need
maintenance in the department.
7.
Key card - A key card is a small plastic card which you can use
instead of a key to open a door or room in a hotel.
TOOLS
Front Desk
Safety deposit box
Reservation rack
Key rack
Folio tray
Filing cabinet
EQUIPMEN
computer
Cash register
printer
Telephonr/fax
machine
Credit card imprinter/reader
PARAPHERNALI
Reservation
form
Guest folio
Registrationfo
rm
Cash receipt
Log book
calculator
Key card
What’s in?
Front Office Services are provided in the hotel industry. It was
started during 6th Century B.C. as the lodging industry began and
progress up to this time. The hotel industry is considered the oldest
endeavor in the world. The main goal is to provide accommodation to the
guest including other needs like foods, entertainment, and many others.
The Hospitality Industry provides income and employment to people
and to our country. Hospitality refers to the services given to the guest of
a hotel and other related establishments like resorts, travel agencies,
restaurants, and other entertainment and relaxation canters.
Front Office Department plays an important role in a hotel
establishment. It is the face or control canter of the hotel. It directly
interacts with the guest and creates first impressions of the kind of
services they provide to the customers. Front Office Department makes
sure that the guests are attended politely and given necessary needs and
services.
Traditional Front Office functions include reservation, registration,
room and rate assignment, guest service, room status, maintenance, and
preparing of the guest account and creation of their history. These
functions can be done effectively with the proper use of tools, equipment
and paraphernalia.
C. Engagement
What’s more?
Independent Activity 1. Name the following tools shown below.
1.
2.
3.
____________
______________________
4.
________________
5.
_____________
_________________
What I can do?
Draw and label five of each type of the front office tools, equipment, and
paraphernalia and give their functions. Do the activity in one whole sheet of paper.
D. Assimilation
What I have learned?
Front Office is the _____________of the hotel. It main functions include
reservation, registration, ____________, ______________, ______________and
auditing. Front office department can effectively serve the guest with the proper use
of tools, _____________ and ______________.
The tools used in the Front office include the front desk, filing cabinet, key/room
rack, safety deposit box, reservation or information box, and Folio tray.
Transactions made easy though the use of different machines or equipment like
computer system, ____________, ___________and Cash Register.
The records of the guest are written in the _______________. Guest Folio is kept
and maintains by the cashier and verifies and checks by the ___________.
What I can do? (Assessment)
I. Choose the letter of the best answer. Write the chosen letter on a separate sheet of
paper.
1.
What is the best definition for the tourism industry?
a. A business that provide services to people
b. A business that moves people from one place to another
c. A business that organizes and promotes travel and vacations
d. None of these are correct
2.
What technology tool is essential for today’s hospitality businesses?
a. Computerized cash register
b. Property Management System
c. Recordable locking system (credit card style key)
d. Computer with network
3. Who does the registration of the guest?
a. Bellmen
b. Concierge
c. Reservation
d. Telephone Operator
4.
All bills and check payment are encoded in ______________.
a.
Cash Register
b.
CCTV
c.
Computer
d.
Telephone
5.
What is the equipment used in keeping information of the guest?
a.
Folio tray
b.
Guest Folio
c.
Information rack
d.
Voucher rack
6.
Which of the following electronic device for calculating and recording sales
transactions, and an attached cash drawer for storing cash.
a. Calculator
b. Cash Register
c. typewriter
d. Postage scale
7.
The area within the hotel responsible for guest reservation, registration,
service and payment.
a. Accounting
b. Cashier
c. Front Desk
d. Front Office
8.
It is used widely in front office department for the purpose of reservation,
registration, accounting and auditing.
a.
Accounting post machine
b.
Calculator
c.
Cash register
d.
Computer
9.
What do you call the person who carries the luggage of the guest?
a. Concierge
b. Bellmen
c. Porter
d. Receptionist
10.
It is used to file reservation form at the front desk.
a. Folio tray
b. Hypercom
c. Reservation rack
d. Registration rack
Additional Activity
A. Write the major functions of front office department.
________________________________________________________________
_
________________________________________________________________
_
________________________________________________________________
_
________________________________________________________________
_
________________________________________________________________
_
________________________________________________________________
_
B. Make a compilation of the different front office tools and equipment.
V. REFLECTION
I understand that
. I realize that

After finishing the lesson, the learners will fill in the following statements
regarding their learning:
1. I understand that ______________________________________
2. I realize that ___________________________________________