Brijen chauhan
012
Civil diploma
Total quality control is a broadranging set of techniques that are
employed to minimize errors
throughout an organization. By
doing so, an organization can
greatly improve both its profits and
customer satisfaction. It requires the
involvement of employees across
the organization who are
empowered to make changes.
The
customer's perception of quality is what matters.
Error reduction focuses on process improvements.
Processes must continually be improved, so there is no
end to the total quality control effort.
There must be continual feedback loops and close
integration of motivational tools with the quality
improvement goal.
Total
customer satisfaction
Totality of functions
Total range of products and services
Addressing all aspects of dimensions of quality
Addressing the quality aspect in everything – products,
services, processes, people, resources and interactions.
Satisfying all customers – internal as well as external
Addressing the total organizational issue of retaining
customers and
Improving profits, as well as generating new business
for the future.
Involving
everyone in the
organization in the attainment of the
said objective.
Demanding total commitment from
all in the organization towards the
achievement of the objective.
Customer
focus. ...
Total employee commitment. ...
Process approach. ...
Integrated system. ...
Strategic and systematic approach. ...
Continual improvement. ...
Fact-based decision-making. ...
Communications.
Customer
Vision:
orientation: ...
...
Quality Strategy: ...
Employee empowerment and participation: ...
Team Work: ...
Communication: ...
Training: ...
Process centered:
Maintainability
Safety