Surge Protection Device (SPD) Survey
1. Do you know the dangers of lightning?
2. Do you know that lightning can damage the home appliances at your home?
3. Do you know that there are tools or devices can protect your home appliances from
lightning damages?
4. Do you ever use a device called a “Surge Protection Device” to protect your home appliances
from lightning?
5. How familiar are you with the Surge Protection Device (SPD)?
6. How important in your plans when installing Surge Protection Device (SPD) for TM products?
7. How common is it for customers to mention Surge Protection Device (SPD) during
installation/replacement of TM products?
8. In general, how important do you think Surge Protection Device (SPD) to TM customers?
9. How frequent would you say TM customers experiencing lightning surge related damages to
TM products?
10. What cause you to install Surge Protection Device (SPD) for TM products?
11. What cause you not to install the Surge Protection Device (SPD) for TM products?
Surges are not significant concern
12. Have you personally observed any significant incidents of lightning surges that result in some
damages to TM products?
13. Which parts or equipment are frequently changed at TM products in customer’s home as a
result of lightning or the occurrence of thunderstorm?
a.
Power adapter
14. Do you believe that lightning can cause Non-fault Found (NFF) to TM products when not
installed with Surge Protection Device (SPD)?
15. Do you feel any necessary that Surge Protection Device is complemented with Internet of
Things (IoT) to enable the monitoring of State of Health for SPD?