Why do I need a CCTV Service plan?
A CCTV Service plan is provided to those with fully functional systems in place. If your system is
currently faulty, please contact us first as this repair may not be covered by the plan.
We have seen in many occasions where we have been called to a faulty system, unfortunately
the fault has been found after a crime has been committed and the user wanted to view the
footage, even worse than that is that the Police have requested the evidence and they were not
able to provide it.
All modern IP security cameras and Network Video Recorders feature user upgradeable
firmware. If a security vulnerability is found, Hikvision will often fix the vulnerability by issuing a
firmware update. As part of our service plans, we ensure that your cameras and recorders are
always running the latest, most safe, feature rich and stable firmware.
Peace of Mind
You have wisely invested in a security system to protect your family, home and possessions. In
order to ensure that your system will deliver the protection at all times it is important to keep it
in good working order. If a fault occurred within your system that went undetected and allowed
a burglary or break-in to go undeterred, the heartbreak of this can be very traumatic to you and
your family.
Save Money
Regular servicing will also ensure the maximum component life and result in lower system
downtime. You will also save money by avoiding non-contracted hourly rates.
Compliance
Current industry standards including EN Standards, NACOSS, the Police, the Data Protection Act
and Health and Safety Act all require that security systems that fall within their remit are
covered under a formal service agreement.
Stay Covered
Your insurance company will usually require you to regularly maintain your security system. If
you have not arranged appropriate cover your insurance claims may be invalid. In addition, all
security systems that are Police calling or financed under a Lease Agreement must have a
current service and maintenance contract.
What is included in the service plan?
All of our service plans have been carefully created to provide you with peace of mind. The
service plan includes one visit every 12 months to carry out routine preventative servicing in
accordance with manufacturers specifications. Think of this similar to a vehicle service you
would expect to have each year.
The Details are as follows:

Visual inspection of all major system components, check for damage or deterioration.

Inspect all camera pictures for optimal image quality.

Clean all camera lenses and housing glasses.

Apply RainX – Water repelling film.

Apply SpiderEx – Spider repelling solution.

Check all lens field of views and adjustments if required.

Check time and date settings in equipment and update the settings as appropriate

Perform video and audio signal calibration test.

Verify recorded playback quality is satisfactory.

Test remote signalling equipment functionality, where applicable.

Carry out a video transmission test to remote sites, Where applicable.

Carry out DVR / NVR recording tests.

Carry out a video calibration test on all connected monitors.

Perform remote connection test using external broadband source.

Ensure remote viewing applications are up to date on all devices.

Apply firmware update to NVR / DVR (where required)

Apply firmware update to IP Cameras (where required)

Return the system to normal operational status.

All test results are logged.
What is *not* included in the service plan?

Engineer visits outside of the yearly service visit. This is not a ‘maintenance’ contract,
this is a proactive service plan.

Parts / materials identified that require replacement due to wear and tear, damage or
otherwise will be charged at cost.

Remote Desktop Support Sessions.