Knowledge Test 1 ITEN 4340 Leadership and Supervision Quiz is an open Book. You may use your book and class notes. 1. The textbook lists five general functions of the supervisor. List these five general functions and briefly describe them. Planning, organizing, staffing, leading & controlling Planning:establishing a set of organizational goals Organizing:developing structure of the organization Staffing: motivating employees & influencing them to perform Leading: Taking control & leading each project & manage it Controlling: controlling financial, information & resources 2. Briefly describe the difference between product quality control and process quality control. Product control focuses on the output meanwhile, process quality control focuses on input 3. What are the guidelines for conducting a meeting? Having it organized, make sure everyone understands the purpose of this meaning & what they should learn from it 4. What are the three important dimensions of ethical behavior by supervisors? Personal, professional & corporate 5. What are some of the changing U.S. demographics and how will these changing demographics affect workplace diversity? One of the changing demographics is how hispanics are the fastest growing US minority & will pass black in 2029. This means there will be more hispanics all over the workforce & help spread diversity.
