Welcome to
Family doctors’
English talking club!
01.03.2018
Department of Family Medicine, KSMA
Active listening
• It is a skill that everybody needs!!!
• MOST of people don’t have it!
• Most of those who practices active listening
can do a better job!!!
When someone is talking
• Make eye contact
• Nod your head….
• Demonstrate your engagements: “ahh..”,
“hmmm….”, “oh, yeah….”;
• Don’t distract yourself with other things (phone,
computer)
• Laugh when it’s a funny story 
Only after expressing clear understanding, you can
contribute new content
When he
she stopped talking
• You can take a pause
• Start your response with a summary of what
has been told:
– “So, what you are saying is…”
– “In other words…”
• Ask a clarifying question – so, are you saying
that…..???
Don’t do this!
•
•
•
•
Don’t interrupt
Don’t make judgments
Don’t hurry with conclusions and advices
Don’t
• Exercise 1: how we understand each other
• Exercise 2: seeing, thinking, feeling