Seung yeob yoo(Daniel) 201278059
Question 1.
There is no buffer including sincere praise and Cogent corporation directly deliver bad
message too quickly. And use direct expression.
Gives reasons but includes potentially dangerous. Violation of law and fake reports. Do
not wirte this things on e mail.
Question 2
Eventhough it is promotion email address is do-no-reply and they say it do not respond
to this email it seems to rude.
Use one word meaningless subject line. an informative subject line that summarizes the
message is necessary.
Fail to reveal purpose quickly. And it can’t make any interest. E mail just write money on
first paragraph
does not provide full contact information
Question 3
Disagree respectfully and constructively if you feel the comments are unfair. But they
avoid conflict and just ignore Although it may feel emotionally risky,
Troy’s rudeness makes subin uncomfortable and quiet. The others have to make subin
comfortable
direct confrontation saves time and enhances team commitment in the long run.
all team members have a chance to speak their minds
Question4
11 january, 2014
Mr. josh smith
20-11 Namdaemunno 4(sa)-ga
Jung-gu, Seoul 183-395
Dear mr. josh smith
We are happy to tell the news. Your request for fixing camera free is accept.
Our company policy is user’s mishandle should take charge. But you are our valued
customer and Hoping our realtionship keep going. There will be no charges
Thank you for using our product and we’ll do our best
Sincerely,
Sara Noh
Sony Customer station Cs division manager
enclosure