EN2150: Week 5 Assignment B
What skills should you develop in order to
give an effective business presentation?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Healthcare employees are expected to be effective communicators and
possess the oral communication skills in order to give an effective
presentation.
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Knowledge Check Questions
Directions: Choose the correct answer for each question.
1. The richest communication channel is a(n) ______________.
(Select only one)
☒ face-to-face conversation
☐ e-mail message
☐ business letter
☐ telephone conversation
2. While receiving her performance review, Dana is surprised by several comments that she feels
are inaccurate. How should she react to the criticism?
(Select only one)
☐ Interrupt her supervisor frequently to comment on the suggestions being made and defend
her position at every opportunity.
☒ Restate what she is hearing in her own words.
☐ Agree with all criticism to avoid being confrontational.
☐ Place blame for anything negative being said on others in her department.
3. Tyron recently chaired a task force that developed a Web-use policy for his company. Now Tyron
must critique the performance of each member of his task force. What advice should he follow?
(Select only one)
☒ Instead of focusing on what went wrong, use language that focuses on improvement.
☐ Use vague wording to be less hurtful.
☐ Avoid soliciting feedback from the individuals.
☐ Deliver the criticism in a public setting to help prevent tempers from flaring.
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4. Heather has just started a new job and wants to project professionalism through her voice mail.
What advice should she follow?
(Select only one)
☐ Use voice mail to avoid taking any phone calls to ensure that she completes her daily
tasks.
☐ Respond to any messages that she receives within seven business days.
☐ Use the same voice message even when she is on vacation or out of her office.
☒ Record a personal greeting that includes her name, her phone number, and an invitation
for leaving a message.
5. As a leader of a meeting, you should
(Select only one)
_________________________.
☐ let group members digress on agenda issues to promote group cohesiveness
☒ establish meeting ground rules during the introduction of the meeting
☐ do as much talking as possible to ensure that all issues are covered thoroughly
☐ wait until all participants arrive before beginning the meeting
6. The two most effective techniques for helping your audience understand and remember your
speech are ___ .
(Select only one)
☒ good organization and intentional repetition
☐ striking quotations and well-placed gestures
☐ startling statistics and colorful visuals
☐ proper business attire and effective eye contact
7. One of the most effective strategies for reducing stage fright is to
(Select only one)
.
☐ dress in an expensively and expertly tailored suit
☒ know your subject thoroughly
☐ look at only one audience member with whom you feel a connection
☐ picture your audience without any clothes
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8. Listeners will remember the conclusion more than any other part of a speech.
(Select only one)
☐ True
☒ False
9. When creating a multimedia presentation, you would be wise to spend more time on the
images, effects, and colors than on the content of the presentation.
(Select only one)
☐ True
☒ False
10. The most important step in preparing for an oral presentation is to___________.
(Select only one)
☐ decide what to wear
☐ determine appropriate visual aids
☒ decide on the purpose of the presentation
☐ organize your ideas using an effective organization pattern
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