D E V E LO P M E N T PAT H LEARNING > OWNING > ADVISING In an effort to help partners develop, a leader needs to understand where a partner is on their development path so that they can meet them where they are to effectively train, coach and encourage them. Partner is… Leader is… TEACHING new skills COACHING behaviors ENCOURAGING growth Ⓒ 2019 Starbucks Coffee Company. All rights reserved. For internal use only. Assessing your current spot on the development path Universal Role & Behavior Expectations REFLECTION For each of the following statements, reflect on where you are on your development path: Learning (L), Owning (O), Advising (A). Be ready to discuss an example with your coach. As a As a PROFESSIONAL Professional Expertise PEOPLE LEADER I understand how success is defined in my role L O A Coaching for Performance & Development I can speak to how my work provides value to Starbucks partners and/or customers L O I help partners set clear goals and identify how to use their strengths to achieve results L A L O A I hold partners accountable for achieving results while living our Mission & Values A I connect the dots – proactively identifying opportunities and recommending solutions with the end user in mind L O I have plans in place to achieve established goals and space to adapt to the unexpected L O A L O A O A I proactively build trust-based relationships L A L Team Building O A I hire and develop diverse talent that elevates the organization L O A I build an engaged team that maximizes strengths and delivers results L O A I establish enough role clarity and structure to help the team be effective I consider my work in the context of Starbucks heritage and culture L O I support partners seeking growth opportunities and actively share talent A I use relevant information to align and adjust my work plans Collaboration & Communication O I remain current on trends within my field L Prioritizing & Planning A I have regular, purposeful development conversations to drive performance and development L Business Acumen & Problem Solving O L O A I intentionally create forums for multiple perspectives to be heard O A L O A I contribute to a positive and productive team environment L O A Ⓒ 2019 Starbucks Coffee Company. All rights reserved. For internal use only. Questions to deepen reflection and spark growth Universal Role & Behavior Expectations GENERATE INSIGHTS Consider how you can more fully Live Our Mission & Values and Help Others Succeed in your daily work. The questions below can be used by a partner to deepen their own self-reflection for each dimension or by a coach to generate insights for ongoing development. As a As a PEOPLE LEADER PROFESSIONAL Professional Expertise Business Acumen & Problem Solving Prioritizing & Planning Provides professional expertise that benefits Starbucks Understands the business and their role in contributing to our shared success Focuses their time and effort on the most important work • • • • • What is your ‘partner pitch’ – the brief description of how the work you do adds value to Starbucks partners and/or customers? Consider which of your professional responsibilities you’re most confident in – how might you use that strength more in your everyday work? Consider the professional capabilities you’d like to strengthen – who might be able to help you grow in that area? Consider how success is defined for your role – where can you challenge yourself to go above and beyond current expectations? How might you show appreciation for a colleague who has recently supported you or challenged you to grow? • • • • • In what ways have you been looking outside your daily environment for information that could inspire new ideas or improvements in your work? Who might be able to help you or your colleagues broaden your perspective? How are you challenging yourself to ensure that you’ve identified the key problem before developing solutions? In what ways is time spent in reflection generating insights that help you in your work? How are you improving your resilience to quickly recover from setbacks? • How do you move forward with purpose while managing multiple priorities? • How do you address the unplanned disruptions and stay focused on priorities? • What could make your current cadences and routines even more effective? • How frequently are you reviewing your goals to ensure they remain relevant? • What information are you factoring in as you revise your workplans to adapt to changing priorities? Collaboration & Communication Embodies our culture while working collaboratively • In what ways are you creating an uplifting environment? • How are you sharing stories that champion Starbucks brand and culture internally and externally? • • • In what ways are you broadening and diversifying your personal network? In what ways are you soliciting input from others? Who have you actively helped even though you didn’t have to? Coaching for Performance & Development Team Building Inspires partners to deliver their very best and create a meaningful career Creates an environment that enables teams to thrive • In what ways are you building trustbased relationships that help partners feel inspired to learn and thrive? • How do you build authentic personal connections with partners that support their personal and professional well being? • How do you uncover partners’ individual needs and adapt your support to meet those needs? • What actions are you taking to demonstrate a service mentality to your team? • How are you demonstrating humility, appreciation and respect to your partners in an authentic way? • How are you challenging yourself to set ego and personal motivations aside in service of helping others grow and achieve? • How do you prepare to deliver clear, honest feedback in a way that helps partners be their best? • How do you cultivate a team environment based on trust and create space for honest dialogue? • How are you building a diverse and inclusive team where partners can bring their whole selves to work? • How are you inspiring your team to work innovatively with a growth mindset? • What does creating a team culture of excellence look like for you? • How might you ignite passion for what’s possible and inspire your team to achieve bold aspirations? • How can you help your team be resilient in the face of complexity and thrive during times of uncertainty or change? • How do you create space for your team to generate ideas and voice concerns? Ⓒ 2019 Starbucks Coffee Company. All rights reserved. For internal use only.
