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INITAO COLLEGE
Jampason, Initao, Misamis Oriental
1st Semester, S.Y. 2020 - 2021
Instructor:
JULIANNE MIDNIGHT C. DAOHOG
Mobile Number:
0935-824-1727/0912-732-2100
e-mail address:
juliannemidnightdaohog99@gmail.com
Contact Schedule:
MONDAY-FRIDAY: 8:00AM-5:00PM
Course Code: THC 6
Course Title: Profession Development Applied in Ethics
Unit: 3 (Lecture)
Subject Schedule: Thursday (1:00pm to 2:00pm)
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Development Applied in Ethics
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MODULE 14
Topic: Ethics and Professional Development
Duration: 3 hrs
Desired Learning Outcomes:

Define what is Ethics and Professional Development

Explain what makes a Hospitality Professional

Recognize the ethical dilemmas present in the hospitality industry
SPECIFIC INSTRUCTION FOR SUBMISSIONS:

Keep your module clean, stain-free and, crumple-free

Follow the instructions given for your assessment found at the last part of this learning module.
ANALYSIS
What is Ethics?
Ethics is a set of moral principles and values that separate right from wrong.
Hotel Ethics Issues
Every industry ha sits own set of ethical issues, including the hotel industry. Hospitality businesses might not seem unethical, but
they have sometimes proven themselves to be less than hospitable. The good thing is the common ethics issues with the hotel
industry can be overcome. Better ethics leads to happier employees and guests. This, of course, leads to an increase in popularity,
customer loyalty and profits.

Employee Theft
Employee theft is an ethics issue in nearly every industry. However, there are two forms of employee theft with the hotel industry.
First, employees steal supplies and money. For instance, they might steal pillows, sheets, cleaning supplies and more. They may
even say the guests stole some of it. When it comes to money, they might add charges to bills, but pocket the fake charges. Or, if
they are supposed to report tips, they might not to avoid having to share them as many housekeeping employees are paid low
wages.
The second type of theft hurts customer loyalty. Employees may steal from guests as they clean the rooms. It could be jewelry,
clothing, electronics and even cash. Sometimes, guests do not realize anything is missing until they’re back home, but others
realize it quickly and that can hurt your hotel’s reputation.

Dishonest Cleaning Practices
When guests stay at a hotel, they expect to stay in a clean room. However, some hotels have opted for unethical cleaning
practices. Instead of cleaning the sheets, they simply tuck them back in between guests if the sheets still look clean. Mattresses
could be covered in bacteria. The same holds true if the hotel has a restaurant or continental breakfast. If food prep stations aren’t
cleaned properly, guests could get sick.

Providing Inferior Supplies
With millions of hotels, it is a competitive industry, especially in popular tourist locations. A cheaper room is always a great way to
snag more customers. However, that may come at a price. One of the more common ethical issues with the hotel industry is using
inferior supplies. For example, customers might pay extra for the hotel that has specialty sheets and pillows. However, the hotel is
using the cheapest sheets and pillows they can find. This lets them charge a little less for rooms while lying to guests.

Hotel Espionage
One ethics issue that you might not hear about often is hotel espionage. Once again, it is usually about being competitive. For
example, a hotel might hire a former manager from the competition. Since the manager knows a lot of the ins and outs, they can
provide confidential data to help their new employer succeed. Some hotels even hire employees to work at competitors simply to
gain information and even drop hints to guests about how great a rival hotel is.
Not only is this illegal, but it could result in hefty lawsuits from competing hotels. This is especially true when hiring ex-employees
who share sensitive data, but signed contracts stating they would not do so.
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The hotel industry stands to benefit by eliminating these ethics issues. A whistleblower hotline is a great way to reduce ethics
problems. Ensure both employees and guests know it is available and how to use it for it to be effective.
What is Professional Development?
Professional development refers to all training, certification, and education that a worker needs to succeed in his or her career. It is
no secret that different jobs require different skills. Even if a worker currently has the necessary skills, he or she may need
additional skills in the future. Through professional development, workers can learn these skills to become better, more efficient
workers.
Benefits of Professional Development for Employers
Employers can benefit from professional development in several ways. First, it promotes higher employee retention
rates. Statistics show that the cost of employee turnover is up to 16% of the employee's annual income. This means an employee
earning $100,000 per year will cost the employer $16,000 if he or she quits. But employers who offer professional development will
encourage employees to stay with their business.
Professional development also signals competency on behalf of the employer. Some industries require workers to hold
certifications. And if a worker does not have the necessary certification, it looks bad for the employer -- not to mention the legal
challenges it poses. Professional development, however, can help workers obtain the necessary certification and learning for their
industry.
Benefits of Professional Development for Employees
Of course, professional development is also beneficial for employees. Employees that engage in professional development will feel
more confident knowing that they have the skills needed to succeed in their line of work. If an employee lacks a particular skill, he
or she may question their work.
Employees will also become better workers through professional development. By learning the right skills for their career,
employees will be more productive and efficient, thus helping the business for which they work succeed.
Finally, professional development can open the doors to new opportunities for employees. If an employee is struggling to get
promoted to a higher, more lucrative position, professional development may help him or her secure this promotion.
WHAT IS A HOSPITALITY PROFESSIONAL?
Hospitality professionals play an important role in today's service industry. These individuals work for many different hospitality
businesses operating in the United States, providing accommodation services to their respective customers. While most people
have at least heard of the phrase "hospitality professionals", many are unfamiliar with the term and exactly what it means. Today
we will take a closer look at what is a hospitality professional and the role that they serve in business.
Overview of Hospitality Professionals
A hospitality professional is not a specific job title. Rather, it refers to anyone who works within the hospitality industry. Hospitality
businesses are service-oriented businesses that include lodging, restaurants, cafes, resorts, clubs, bars, amusement parks, and
even zoos. They are considered hospitality businesses because they rely on creating and maintaining strong relationships with their
customers. The individuals who work for these businesses are known as hospitality professionals.
Benefits of Becoming a Hospitality Professional
Why should you consider becoming a hospitality professional? Working in the hospitality industry offers a myriad of perks and
benefits. First, it allows you to meet and interact with new people on a regular basis. If you have an outgoing personality and enjoy
operating in social situations, there is no better industry in which to work. A hospitality job allows you to leverage the power of your
"people skills" to engage customers and foster long-lasting relationships that ultimately increase sales and promote the business.
Requirements for Becoming a Hospitality Professional
Because hospitality is such a large, broad industry, the requirements for becoming a hospitality industry vary. If you are applying for
a job as a restaurant manager, for example, you may be required to have two or more years of managerial experience in a
restaurant or similar hospitality business. On the other hand, if you are applying for a job as a travel company sales repres entative,
the position may require sales experience.
Regardless of which type of hospitality job you are applying for, earning a hospitality diploma can significantly increase your
chances of getting hired for the position. When given the option of hiring a candidate with a diploma or a candidate without a
diploma, an employer will most likely choose the former. It is also worth noting that hospitality professionals with a diploma are
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typically compensated better than their counterparts without a diploma. Therefore, anyone who is considering a position as a
hospitality professional should consider earning a hospitality diploma.
ASSESSMENT
Write your answers on a one whole yellow paper or short bond paper. If you consume more than a page, glue or staple your output
together. Follow the following format for your heading:
Name:
Course/Year/Group:
Contact Number:
Learning Hub:
Module Number:
A.
HOSPITALITY CASE:
Free Wine
F&B manager recently purchased 20 cases of wine for the hotel from a new beverage supplier. Without informing the manager, the
supplier delivered one free case of wine to your residence. F&B manager decides to keep the free case for his personal use, since
it did not influence the purchase of the 20 cases for the hotel.
Do you agree with the manager’s decision? Rate it on the scale of Strongly Agree, Agree, Unsure, Disagree or Strongly Disagree
with the decision. Explain your answers.
B.
Among all of the ethical issues mentioned, choose one issue, and learn about it, write main points and you may also cite
some examples.
REFERENCES
https://www.ethicaladvocate.com/hotel-ethics-issues/
https://www.ahaworldcampus.com/b/what-is-professional-development
http://www.lrjj.cn/encrm1.0/public/upload/Chapter%2017%20PPT.pdf