1. Conflict that supports the goal of the group and improve its performance:
a)
2.
Functional conflict
c) both a and b
Conflict that focuses on interpersonal relationships:
a) Task conflict
c) Process conflict
3.
4.
5.
b) dysfunctional conflict
d) none
b)
d)
relationship conflict
all of these
Conflict that occurs within a group or team:
a) Dyadic conflict
b)
intergroup conflict
c) Both a and b
d)
intragroup conflict
a) Two
b)
three
c) Four
d)
five
Conflict process has how many stages:
Stage that includes the appearance of conditions that create opportunities for it to rise:
a) Behavior
b) intentions
c) Potential opposition and incompatibility
6.
7.
8.
d) outcomes
Emotions that put negative interpretations on other parties’ behavior:
a) Negative emotions
b) positive emotions
c)
d) none of the above
Both a and b
The degree to which one party attempt to satisfy his or her own concern:
a) Assertiveness
b) comparativeness
c) Collaborating
d) avoiding
The desire to withdraw from or suppress a conflict:
a) Compromising
b) collaborating
c)
d) competition
Avoiding
9.
10.
11.
12.
Stage that is a dynamic process of interaction:
a) Intentions
b) behavior
c) Outcomes
d) all
Outcomes include:
a) Functional
b) dysfunctional
c) Both
d) none
The techniques of conflict management are classifies into how many categories:
a) One
b) two
c) Three
d) four
Letting management use its formal authority to resolve the conflict is included in:
a) Authoritive command
b) compromise
c) Smoothing
d) avoiding
13. A process in which two or more parties exchange goods or services and attempt to agree on the
exchange rate of them:
14.
a) Conflict management
b) conflict simulation technique
c) Negotiation and braining
d) none of the above
Negotiation process consists of how many steps:
a) Three
b) six
c) Seven
d) five
15. Providing other party any documents that supports your position is:
a) Bargaining
b) problem solving
c) Closure
d) justification
16. The give and take process is:
a) Bargaining
b) problem solving
c) Closure
d) justification
17.
18.
The final step in the negotiation process is:
a) Bargaining
b) problem solving
c) Closure
d) justification
How many factors influence how affectively individuals negotiate?
a) Four
b) five
c) Six
d) seven
19. Best negotiator is:
a) Competitive but empathetic one
b) gentle but empathetic one
b) Both a and b
c) none
20. Anger produced from surface acting is:
a) Anxiety
b) disappointment
c) Both a and b
d) faked anger