ManageEngine IT360
Product Overview
A Comprehensive Business Service
Management Solution
Agenda
Introduction to ZOHO &
ManageEngine
Introduction to ManageEngine
IT360
Business Service Management
About ZOHO Corporation
ZOHO Corporation
WebNMS
ManageEngine
zoho.com
OEM / Telecom
Business. World #1
in EMS frameworks
60,000+ customers
Strong Product line
Innovating for the
future
Marquee customers
Web 2.0 Leader
Introduction to ZOHO Corp. - ManageEngine
Network
Management
Application
Performance
Management
Security &
Compliance
Desktop
Mgmt /
ServiceDesk
ManageEngine
Enterprise IT Mgmt
Software used by
over 60,000
customers including 3
out of every 5 Fortune
500 companies
Business Service Management
Traditional
BSM Approach
What is ManageEngine IT360 ?
BSM Tool that Helps People,
Processes And Technology
Work.
Troubleshoot Across Networks, Servers & Applications
ManageEngine IT360 – Key Components
• Integrated WAN
Traffic Analysis
• Performance
• Availability /
Performance/
Capacity
Management
Network
Monitoring
ITIL
ServiceDesk
& CMDB
• Automated
Incident
• Event Mgmt
Systems
Management
(DB, Servers,
Middleware)
End User
Experience
Management
• SLA Management
• Web / J2EE
Transactions, SOA
ManageEngine IT360 : For Networks
WAN
Monitoring
Monitor
Network
Device
Link
Utilization
Traffic
Analysis
ManageEngine IT360: Application Performance Management
• Linux
• AIX
• AS400
• Windows
• Solaris etc.
Servers
Databases
App.
Servers
• J2EE
• .NET etc
• Weblogic
• WebSphere
• JBoss
• OracleAS
ERP
• SAP
• Oracle EBS
• Oracle
• MS SQL
• DB2
• Sybase
• MySQL
10
ManageEngine IT360: End User Experience Management
HTTP(s) Synthetic Transactions
End User Apps (LDAP, Mail,
Exchange etc)
End User
Experience
Management
J2EE Transactions
SOA Web Services
11
Monitor Business KPIs
JMX
DB
Queries
Custom
Scripts
Business
Metrics
SNMP
WMI
SAP
CCMS
ManageEngine IT360 : Service Desk
• Business Rules
• Self Service Portal
• User Survey
• Reports
• CMDB
• Contract
• Purchase
• Incident
• Change
• Problem
Ticketing
ITIL
IT Asset
Mgmt
Knowledge
Base
• Manage Solutions
• Easy to Use
• Improve
Workflows
Technical Benefits
• Out of the box Network, Systems and Applications
Management – with Integrated Service Desk
• Distributed Architecture for higher scalability
• Agentless Monitoring
• Multi User – Web Client
• Backend MS SQL Database Support
• Easy to Evaluate & Deploy
Business Benefits
Line of Business Managers
For IT Operations
Understand Performance of Business
Applications
Prioritize Issues in Production
Monitor End User Experience
Identify Root Cause of Performance Issues
Quickly
Track KPIs and Business Metrics
Plan Capacity and Ensure Higher ROI
Custom Dashboards for various
Stakeholders
Reduce People Costs by Simplifying
Workflows
Centralized Dashboard for Business Services
Centralized Dashboard for various Mission Critical IT Services
Business Views of IT Infrastructure
ITIL Ready Service Desk
Making people, processes and technology work smarter, together
Network Performance Dashboard
Network Device Performance Monitoring
Application Performance Dashboard
SAP Performance Monitoring
E.g. : SAP Application Performance & Availability Monitoring
Summary
The ManageEngine alternative
Expertise in IT Management Software
(60,000 customers)
Business Services Management for
Everyone
Thanks!
Contact Us:
www.manageengine.com/it360
it360-eval@manageengine.com
Blogs: http://blogs.manageengine.com/it360
Twitter: @it360