ManageEngine® Applications Manager
Manage Application Performance in Physical, Virtual
and Cloud Environments
Agenda
Introduction
Technical Overview
Key Differentiators
Customers
Summary
ManageEngine & the 90:10 Promise
Vendor Landscape
ManageEngine Software is used by over 50,000 customers including 3 out of
every 5 Fortune 500 companies
ManageEngine Applications Manager
• Application Performance Management
– Application Servers
– Databases
– Servers
– Middleware/Portal Monitoring
– Custom Apps & Web Apps
– Virtual & Cloud Resources
• Fault Management
• Reporting
• SLA Management
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Business Services Management
Business Centric View to Monitoring IT Resources
Value:
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Prioritize application Issues
Know which business process
is affected
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Monitor Physical, Virtual & Cloud Apps
Single console for App servers, databases, servers, web
services, web transactions & virtual/cloud resources
Value:
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Lesser Point Tools to Manage
Troubleshoot Performance Issues faster and Effectively
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Performance Management: Single Dashboard
Application
Servers
ERP
Databases
Servers
07/22/08
• WebLogic Server, WebSphere, Oracle AS, JBoss,
Microsoft .NET, Tomcat, SilverStream, GlassFish,
vFabric tc Server
• SAP, Oracle E-Business Suite
• Oracle, Sybase, MS SQL, DB2, MySQL,
PostgreSQL, Memcached, Cassandra, MongoDB
• Windows, Linux, AIX, AS/400, iSeries, HP UX,
Mac, Solaris, Novell, VMware, Hyper-V
Performance Management (contd.)
Web Applications
• HTTP(s) Synthetic Transactions,
Real Browser Monitor
• URL to SQL Response Time
Breakup, transaction tracing,
(Java, .Net, Ruby on Rails)
Apdex scores
Transactions
SOA Web Services
Custom Applications
• Monitor Performance &
Availability of SOAP Web Services
• JMX, SNMP, WMI, Scripts, Java
Runtimes
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Performance Management (contd.)
Middleware/ Portal
Virtualization
Cloud Apps
• Microsoft MQ, MS Office
SharePoint, RabbitMQ, IBM
WebSphere MQ, WebLogic
Integration
• VMware ESX/ESXi
• Hyper-V
• Amazon AWS(EC2,RDS, EBS, S3)
• Windows Azure
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How does Applications Manager Work?
Trigger
Network
Discovery via
Web Client
View Reports,
Graphs,
Specify
Credentials of
Resources
Alerts
Monitoring
Collects
Performance
Metrics
Configure
Thresholds,
Alerts
Monitoring Starts
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Agentless Monitoring of Heterogeneous Infrastructure
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Performance Metrics – Servers
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CPU, memory, disk
Process monitoring
Network interface stats
Disk I/O
Services on the server
AS400 server status,
number of jobs and
admin console
• Hardware metrics
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Performance Metrics – Application Servers
• Sessions, Hits Per
Second
• JVM Memory,
Thread Pools
• Transaction Stats
• JMS, Queues
• Traffic Metrics
• Usage Patterns
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Performance Metrics - Databases
• Connection times, log
files
• Tablespace, database
size
• Buffer hit ratios
• Reads, writes, I/O
• SQL statistics, locks,
etc.
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Web Transactions
Apdex scores, transaction traces, metrics from url to sql
Support for Java, .Net, and Ruby on Rails transactions
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Monitor Custom Applications
Windows WMI
Custom
Monitoring (Java,
Perl, .NET)
SNMP, Trap
Listeners
JMX(Java
Management
Extensions)
Monitor
Web Apps (URL
Sequences)
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End User Experience Measurement
Monitor Response
Times
Define Acceptable
Response Time
Simulate Web
Application
Browsing Behavior
(say, 2 secs)
Set SLAs
(Gold SLA)
Measure What
Your End Users
Experience
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Real Browser Monitor
Record & playback web transactions from enterprise branch offices
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End User Experience Monitoring
Measure end user experience of business-critical network services & apps
from branch offices
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Accurate response time from
all critical locations
Categorize performance
problems as local or global
issues
Troubleshooting
Capacity Planning
Meet SLAs
Improve quality of services to
end users
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Virtualization Monitoring
Out-of-the-box support for VMware ESX/ESXi &
Microsoft Hyper-V Servers
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Monitor VMware ESX/ESXi and Microsoft Hyper-V servers and
their guest VMs
Performance Management for Heterogeneous IT
End User Monitoring helps manage the user experience prior
and post virtualization
Manage performance of both physical and virtual
infrastructure
Automate Virtual Machine Management
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Virtualization Monitoring
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Monitor VMware ESX/ESXi
& Microsoft Hyper-V host
servers
Guest VMs
In-depth performance
metrics
Gain insight into ESX &
Hyper-V server
performance
Capacity planning and
resource allocation
Integrated SAN Monitoring
• NetApp, EMC, Brocade
using SNIA
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Discovery & Mapping of Virtual Resources
Discover and map dependencies automatically with VMware virtual
infrastructure groups
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Data Centers
Clusters
ESX/ESXi hosts
Virtual Machines
Value:
Effective configuration management
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Cloud Monitoring: Amazon AWS
Monitor Amazon EC2, RDS instances, EBS volumes & S3 buckets
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CPU Utilization
Network Traffic
Disk I/O
Volume Traffic, Latency
Bandwidth
Throughput
Value:
Gain insight into the performance of Amazon AWS
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Cloud Monitoring: Windows Azure
Performance insight into VM, Web and Worker roles.
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Request execution time
Requests rejected
Diagnostic Infrastructure logs
Event & trace logs
Network traffic
TCP connections
VMs in Azure roles
Value:
Maximize the value of your Windows Azure investment.
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SLA Management
• Define service Level objectives
• Escalate SLA violation via email
• View SLA metrics
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Applications Manager Enterprise Edition
Scalable Monitoring Architecture
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Accessing from Mobile Devices
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Optimized for the mobile experience
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Simple, clear navigation
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Rich and relevant content from the
beginning
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Search options
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List views
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Native app for iPhone
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Browser-based client for other
smartphones
Fault Management
Alarm View
Root Cause Analysis
Fault Management: Anomaly Detection
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Anomaly profiles based on baseline value or custom expressions
Detect gradual performance degradation
Deeper Integration with Site24x7
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Availability reports
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40+ monitoring locations
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Single alarm console
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Auto-sync of monitor
groups between Site24x7
& Applications Manager
Value:
Monitor website performance from both inside and outside the data center
Customer Usage Scenario
CRM Application
• Over 100 users for contact details
• Monitors servers, databases, log files and application
servers
• Uses APM for troubleshooting and availability
monitoring
• IT operators use APM for availability monitoring
• Admin: Identify bottlenecks in infrastructure, plan
capacity
• Line of business managers: SLA reports on a
quarterly basis
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Key Differentiators
In-depth Application Performance
Management
Agentless Monitoring
(Ensures Low Cost of Maintenance)
Single Tool for Multiple Technology
Components
Setup in Hours not Weeks or Months
(No Professional Services & Consultants)
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Benefits
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Makes your IT team more productive
Brings a business centric view to IT resources
Support for heterogeneous applications and servers
Helps you troubleshoot faster
Generate reports and empower decision making
Support for industry best practices
Complement existing investments in 3rd party NSM
Low TCO & high ROI
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Customers
 AC Nielsen
 GE Finance
 American Honda
 Vodafone
 Continental Airlines
 MetLife
 Cummins
 Pfizer
 Dupont
 Seagate
 Deutsche Bank
 SDAC Harvard
 EDS
 Walgreens
 GoDaddy
 Yamaha Motor Corporation
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Customer Quote
"We managed to save tens of thousands of
dollars by switching from CA's Wily Introscope“
- Bill Bohlen, Hallmark Channel.
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Summary
Monitor Physical, Virtual & Cloud
Infrastructure
Monitoring all Tiers of the Application
Stack makes Troubleshooting easier
The ManageEngine 90:10 promise
More Info
Website: http://www.manageengine.com/apm
Live Demo: http://demo.appmanager.com
Blogs: http://blogs.manageengine.com/appmanager
Forums: http://forums.manageengine.com/appmanager
KBase: http://apm.manageengine.com
Pricing: http://www.manageengine.com/apm/pricing.html
Product Editions:
 Cloud Starter Edition: For SaaSstartupsand businesses looking to offer cloud services
 Professional Edition: All features of Cloud Starter plus support for packaged applications.
 Enterprise Edition: Distributed set up for high scalability.
 Free Edition: Monitor up to 5 apps or servers
Contact: appmanager-support@manageengine.com
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