Time to Move Away From
Fragmented IT Management
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ManageEngine At a Glance
Established in 2002 as part of
privately held Zoho Corporation
ZOHO Corp
750 employees, R&D in India
& Global presence
WebNMS
More than 70K customers worldwide
spanning Global Enterprise, SMB &
online business
Continuous R&D to bring in new technologies
and best practices to Enterprise IT Management
OEM / Telecom
Business. World #1
in EMS frameworks
ManageEngine
70,000+ customers
Strong Product line
Marquee customers
ZOHO
Innovating for the
future
Web 2.0 Leader
Award-winning Enterprise IT Management portfolio with more than 20 purpose-built
products
2
ManageEngine Delivers No-Frills Enterprise IT
Solutions
ManageEngine challenges the status quo
Alternative to complex, expensive IT management products
No-frills Enterprise IT Management
Driven by R&D and world-class software development
100% focused on the technology drivers & business imperatives of our
customers
Award-winning product portfolio & best-in-class functionality
Over 20 products including IT360 for Integrated IT Management
Proven business value & technical excellence
3
ManageEngine Customers
Business-focused IT Organizations Around the World
More than 70,000 customers of every
size and type
Serving companies in more than 200
countries that rely on complex, multivendor, virtualized & cloud IT
Three out of every five Fortune 500
companies are ManageEngine
customers!
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ManageEngine’s Technology Portfolio
Network
Servers &
Applications
Desktop
ServiceDesk
Windows
Infrastructure
Event Log &
Compliance
Security
Network
Monitoring
Server
Monitoring
Desktop
Management
Helpdesk
Active
Directory
Windows
Event Logs
Vulnerability
Analysis
Netflow
Analysis
Application
Performance
Monitoring
Asset
Management
ITIL
Servicedesk
SQL Server
Syslog
Management
Patch
Management
Network
Config Mgmt
End User
Experience
Mobile Device
Management
Software
License
Tracking
Exchange
Server
Firewall Log
Analyzer
Password
Management
Unified IT Management: Single solution to Manage IT as One
OnDemand
Help Desk
solution
Application
performance
management
ManageEngine Solutions for IT Management
20x20 IT Vision
Cloud &
Virtualization
Network
Management
IT Help Desk & Windows
Management
Integrated IT
Management
On Demand
RealTime IT
Server & Application
Management
Social &
Collaboration
Mobile
Log Analysis &
Security Management
Fragmented IT Management
 Concentrates on a single problem
 Lack of end-to-end service visibility
 Reactive IT department
 Lack of management ownership
 Growing total cost of ownership figure
 Inaccurate capacity planning
7
Silo’ed IT Management
Challenge: Need a “single pane of glass” for monitoring IT assets and key business
processes
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ManageEngine’s Unified IT vision
Comprehensive
visibility to end to
end IT services
Resilient
architecture for
enterprise
environment
Manage
IT as One
End-to-End
visibility to
Availability and
Performance
Data
Necessary
reporting to
make accurate
decisions
9
The Evolution of Modern IT Management
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IT360 As ‘Operations Bridge’ : Break IT Silos
Operations Bridge
“Physical location where IT Services and IT Infrastructure are monitored and managed."
• Using IT360 as ‘the Operations Bridge ’
– All actionable IT events and Incidents are logged in IT360 Service Desk
– Visibility for Service Desk & NOC Teams for faster resolution
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ManageEngine’s Approach to Unified
IT Management
Business Views
ITIL Service Desk
•Business Dashboards
•SLA Management
•Trend Analysis & Reports
•Incident Management
•Problem Management
•Change Management
•Other processes…
Applications
•Application Performance
•End-user Experience
•Synthetic Transactions
•Application insights using APDEX scores
Infrastructure
•Network, Servers, Database, Storage, Middleware
•Fault, Performance, Capacity
•Physical / Virtual
•Pvt Datacenter / Public Cloud
•Mobile device management
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Unified IT Management Portal
Unified views of IT Operations (Network, Servers, Applications, Database)
Integration between IT Operations and IT Service Management
Business Service Views
Proactive Monitoring & Reporting
Real-time alerting and Flexible Reporting
Proactive SLA actions for service level monitoring
Multi-protocol, Multi-vendor support
Secure
Authorization: Role based access control, Privilege based views
Authentication: Strong Encryption & secure key management
Scalability & Robustness
Distributed Probe-Server Architecture for higher scalability
High availability & Redundancy for robustness & reliability
Ease of Use and Faster Learning curve
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• Integrated WAN
Traffic Analysis
• Performance
• IPAM & Switch port
mapping
Systems Management
Network
Monitoring
(DB, Servers,
Applications,
Middleware, Storage
Devices
• Availability / Performance/
Capacity Management
• Cloud application and
virtualized environment
management, with support for
VMware & Hyper-V
)
• Automated Incident
• Event Management
• Service catalog
• Project management
ITIL ServiceDesk &
CMDB
End User
Experience
Management
• SLA Management
• Web / J2EE Transactions,
SOA
• APM insight with Apdex
scores
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IT360- Monitoring Capabilities
Mobile
Device
Management
Patch
management
Desktop
management
Software
deployments
System tools
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Few New Additions
IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of
them include:

Unified discovery engine

Enterprise search

IPAM and Switch port mapping

Project management

APM insight with Apdex scores
"The best part is the integration of monitoring and help desk. This allows us to manage IT assets and
monitor them from a single console, ability to monitor applications with infrastructure co-relation gives my
team a clearer visibility, but something I have noticed very lately is the power of centralized alarm
configuration with root cause analysis, that has become the most important feature for us and has made us
proactive.” Mr. Marsorry Ickua, Director, IT , Bank of Namibia
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Few Screenshots
“We have a huge infrastructure spread across several locations. Being able to capture all of our
systems automatically rather than relying on an import of a CSV file will greatly ease the
administrative overhead. Our company is growing through acquisition, so the auto-discovery
feature will greatly streamline adding all of the devices of the new companies we are adding.”
Jason Beckett, Enterprise system administrator at Prime Healthcare Services on IT360
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Enterprise Search
A Google like interface to search
keywords from IT360 and other third party Application’s
databases without a need of SQL expertise
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Project Management
Manage projects real time
with inbuilt project
management module.
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IT360 As a ‘Single Pane of Glass’ Across IT
Automatic
Incident logging
Visibility into
impact on
business service
Pin-points root
cause
Brings collaboration
at work with better
accountability and
visibility
Right Person
works on the
problem
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USP: Bringing the Two Isolated Worlds of IT onto
a Single Dashboard
“We use IT360 to manage our
distributed IT environment. IT360, with
its integrated dashboard allows us to
proactively manage the physical and
virtual infrastructure from a single
console. This gives us real-time IT
visibility to make accurate decisions.”
Devesh Surana, Vice President, IT,
National Commodities Exchange
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ManageEngine IT360 Editions
 IT360 Professional: For Small and Medium enterprises with IT infrastructure
concentrated at a single location or locations that are VPN connected
 IT360 Enterprise: For Medium and Large enterprises with geographically
distributed IT infrastructure. The probe-central architecture enables scalability
and failover configuration ensures high availability at sites
 IT360 MSP: For Medium to Large MSPs. It is based on agentless monitoring
technology with a highly scalable and failover architecture to keep your services
running 24/7
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Awards & Recognitions
 Infotech research recognizes IT360 as the
best bang for the buck, when compared
to other vendors in the market
 IT360’s Application Performance
Management framework has been listed
in Gartner’s Magic Quadrant multiple
times.
 IT360’s ITSM module has been listed in
Gartner’s Magic Quadrant for ITSSM
solution in 2013.
“IT360 has been a game-changer for us. Earlier we were intertwined in the midst of different products from Zenoss and RT,
which could never give us a complete picture. IT360, with its centralized dashboard,
has enabled us to gain a better visibility of our entire IT infrastructure.”
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Mr. Jim Garvey, Head IT Operations, RME Global, Australia
The Roadmap Ahead
Strengthening the DCIM story by adding:
 Network configuration and change management module
 IT workload automation
 Passive device monitoring using M2M technology
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Thank You
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For any enquiry, Please e-mail us to: it360-eval@manageengine.com