COMMUNICATION IS…
• The process of exchanging thoughts, messages, or information between two
or more people
• It includes more than just words:
How you say it – including tone of voice
Why you say it – the intention behind the message
When you say it – time of day or during an argument
What you don’t say – Sometimes saying nothing can give a clear picture of what
is going on
• Your body language – facial expressions, gestures, and postures
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• We are always communicating
TYPES OF
COMMUNICATION:
• Verbal – Anything using the spoken
word
• Written – includes letters, books, text,
and is considered a form of verbal
communication
• Non-verbal – includes body
language, gestures, eye contact,
posture, dress, and symbols
EFFECTIVE COMMUNICATION
• Need to understand the big picture
• Involves understanding the emotion and the
intentions behind the message
• When you communicate effectively, you are more
likely to have a successful outcome and less likely to
have unnecessary conflict or stress.
CRITERIA FOR EFFECTIVE COMMUNICATION
• Being aware of your surroundings
• Eye contact and other appropriate non-verbal
cues
• Active listening, paying attention
• Responding and providing feedback
• Delivering a clear message
• Reword or rephrase your message if necessary
• Tone and volume of voice
• Asking questions to clarify if you don’t
understand or if you feel the person you are
talking to doesn’t understand
BARRIERS TO EFFECTIVE COMMUNICATION
• Stress and out of control emotion
• Quick judgements of others
• Inconsistent body language
• Negative body language
• Tone and volume of voice
• Lack of focus or being distracted
DO’S AND DON’TS OF EFFECTIVE
COMMUNICATION
• Do’s:
• Listen
• Look the person in the
eyes
• Ask questions
• Resist distractions
• Be open-minded
• Consider their frame of
mind, mood, and culture
• Don’ts:
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Interrupt
Raise your voice or yell
Call names or label
Blame, force, or threaten
Laugh at people
Assume you understand
Make snap judgements
Roll your eyes
IDENTIFY THE DO’S AND DON’TS IN
THE FOLLOWING VIDEO
• https://www.youtube.com/watch?v=nhe0KSGoUgc
Transactional Communication Model