ENTERPRISE & TRAINING COMPANY LIMITED
80 Grafton St, Coffs Harbour 2450
ABN 52 003 732 009
Position Description
Position Title :
Department/Unit:
Youth Advisor
Employment Services
Reporting to:
Transition to Work (‘TtW’) Operations Manager
 Employers
 Transition to Work Participants
 External youth centres/stakeholders
 Other staff at ETC
Key Relationships
Award
Our Organisation
Department/ Unit
Our Vision
Our Mission
Our Commitment
Health & Safety
Labour Market Assistance Industry Award 2010
ETC – Enterprise & Training Company Limited – specialises in the delivery of
employment, training and business services. ETC is a provider of a variety of
employment related programs, a nationally accredited Registered Training
Organisation (RTO) and provider of various business services including the NSW
Government’s Small Biz Connect program, Australian Small Business Advisory
Services (ASBAS) and the New Enterprise Incentive Scheme (NEIS). ETC has
been operating on the Mid North Coast of NSW since 1989 and has staff
operating our services between Wollongong and the Gold Coast. As a not-forprofit organisation, any surplus generated from ETC’s operations is reinvested
back into the company by improved services to businesses and job seekers and
the community in which we operate.
Employment Services working closely with employers and employer groups to
achieve ETC’s agreed targets as set by the Department of Employment (DoE)
Transition to Work DEED to:
 Broker vacancies and work experience placements;
 Reverse market long term unemployed jobseekers into sustainable
employment; and
 Ensure the smooth and constant flow of job ready clients into brokered
vacancies.
To reduce disadvantage in our communities.
To help the unemployed find and sustain jobs by delivering innovative
employment and training programmes.
ETC is an equal employment opportunity employer, committed to ensuring all
employees are free from discrimination and harassment; where everyone is
treated with dignity, courtesy and respect.
ETC provides a safe and healthy workplace and endeavours to protect
employees and others in the workplace from harm to their health, safety &
welfare by elimination or minimisation of risks arising from work.
Position Description – Youth Advisor
February 2016
Page 1
ENTERPRISE & TRAINING COMPANY LIMITED
80 Grafton St, Coffs Harbour 2450
ABN 52 003 732 009
ROLE OVERVIEW:
To provide intensive, pre-employment support to improve the work readiness of young people and to
help them into work or education. This role has a strong focus on helping young people to understand
what is expected in the workplace and to develop the skills, attitudes and behaviours expected by
employers. This will be achieved by group facilitation and one on one case management. This role
focusses primarily on one to one support to participants.
ROLE ACCOUNTABILITIES:
 Develop and review individualised Job Plans and personal portfolios with participants to help
them achieve their employment goals.
 Create an environment of trust, where participants feel connected, unique and respected and
provide opportunity for youth input into services delivered.
 Provide individual case management, coaching and support to assist young people improve their
employability, overcome any barriers and access employment, education, training and work
experience opportunities. For example career planning, employer expectations, resumes, job
applications and training, pre-interview coaching, and foundation skills such as the ability to work
in a team, communication skills, motivation and reliability and willingness to work.
 Working with TtW Business Relationship Advisors, facilitate connections between young people
and employers, educational institutions and community organisations to achieve employment,
education, training and work experience placements.
 Assist Youth Workshop Facilitators as required with the development and implementation of
group programs.
 Support participants using the physical facilities in ETC’s TtW sites, including computer facilities
and on-line activities, and various external youth activity/support centres.
 Schedule and facilitate a highly individualised program (25-hrs per week participation) of
employment and training focussed group, individual and self-paced activities, (internal and
external to ETC) with each participant based on their cohort, needs, interests and skills – working
with Youth Workshop Facilitators, TtW Business Relationship Advisors, jobactive and RTO staff
and external organisations.
 Assist in setting up opportunities with local organisations working with youth and disadvantaged
cohorts to refer participants to support programs and activities and to reach young people
disengaged from employment and education.
 Assist in developing and/or implementing employment pathway strategies and other strategic
approaches to assist young people achieve education and employment outcomes via internal and
external relationships and funding opportunities.
 Strive to achieve goals set within the Transition to Work Deed including meeting program targets,
adhering to the DoE Code of Conduct.
 Deliver and work in accordance with ETC’s approved TtW Service Delivery Plan.
 Monitor, review and record participants’ participation and progress and record and verify
employment and training outcomes in accordance with DoE requirements.
 Provide support to participants, employers and education providers to convert job and education
placements into sustainable outcomes. .
 Adhere to the Department of Human Services regulations and implement DoE Compliance
Framework.
Position Description – Youth Advisor
February 2016
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ENTERPRISE & TRAINING COMPANY LIMITED
80 Grafton St, Coffs Harbour 2450
ABN 52 003 732 009
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Maintain electronic records, processing claims and client communication records in accordance
with DoE audit requirements and ETC’s procedures.
Work at all times within accountability and quality frameworks as defined by contract requirements
and ETC’s policies and procedures.
Adhere to all WHS responsibilities and legislation.
Ensure behaviours align with ETC’s core values and strive for continuous improvement.
Other duties as required by your Manager/s.
SELECTION CRITERIA
Essential – General
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Demonstrated minimum 2 years’ experience in working with youth or relevant experience to
achieve employment and education outcomes
Minimum relevant Certificate III or be willing to obtain one
Highly developed intrapersonal, liaison assessment and negotiation skills
Demonstrated ability to connect with a diverse range of people
Passionate about creating new employment opportunities for young people
Sound knowledge of local labour market linkages and business & community networks
Capacity to effectively manage a case load of young TtW Participants, monitor their attendance
and effectively record details on the IT system as prescribed in the Transition to Work Deed
Outcome focussed with a commitment and capacity to achieve genuine employment and training
outcomes for clients against KPI’s
Highly developed IT skills in the use of the MS Office suite and DoE IT systems
Demonstrated ability to provide effective post placement support
Current clear Working With Children Check or Blue Card (QLD) and National Police Check
Drivers licence
Desirable
 Certificate IV Employment Services, or relevant discipline
 Previous experience in caseload management with disadvantaged people
Note: This is a Transitional Position Description that is subject to changes as the business operations
require during the transition to our new business model. By signing the below you acknowledge and
accept the above.
APPROVED: Damon Munt
GENERAL MANAGER EMPLOYMENT SERVICES
DATE: 22 February 2016
Staff Confirmation: I confirm that I understand and agree with the details provided in this Position
Description
Name:________________________________ Signature:____________________________
Date:__________
Position Description – Youth Advisor
February 2016
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