Position Description: TTW Trainer and Marketer
Position Title:
Transition to Work (TTW) Trainer & Marketer
Competency Level:
Region:
Division:
Level 5 of HWNS CS Competency Framework
Sydney
Community Services
Reports to:
General Manager
Direct Reports:
TTW Program staff
Date:
25 November 2013
Context:
House with No Steps operates to support and enhance the lives of people with disabilities.
Our commitment is to provide a person-centred approach to individuals whilst complying with
legislative obligations and the regulatory framework of our funding and government bodies.
The TTW Trainer and Marketer plays an integral role in the success of our services and
achievement of our organisational objectives. This role recognises the right of people with
disabilities to inclusion, participation and self-determination.
Primary Objectives:
The TTW Trainer and Marketer oversees and promotes the Transition to Work Program as
well as ensures the TTW program adheres to ADHC’s TTW Guidelines, and is delivered in
accordance with the prescribed TTW program principles.
The TTW Trainer and Marketer ensures that they support the person with a disability to be at
the centre of their decision making and enable people with disabilities to achieve their desired
outcomes of their plans, goals and aspirations within an environment that ensures the safety
and dignity of the individual.
The TTW Trainer and Marketer ensures that supports are provided in accordance with the
Disability Services Standards, and are active in advocating the rights of people with a
disability.
Key Accountabilities
 To train, assist and support young school leavers with disabilities to develop the skills
needed to transition to work.
 To support the development of communication, social, interpersonal, community and
daily living skills by implementing a range of support programs that promote
involvement and integration into the local community.
 To plan and regularly review with the people supported; identified person-centred
goals and plans which contribute to a life of meaning for that individual and which
extend their community integration.
 To market the TTW program as an interactive and meaningful experience for potential
participants, present to schools and source participants.
 Ensure strong inter-program relationships between the TTW program and other
relevant HWNS programs by monitoring program relationships and always reporting
relationship issues to GM.
 Oversee TTW resources by maintaining a TTW asset register and ensuring all agency
equipment (e.g. laptops, digital cameras, video cameras) is stored in a nominated
secure area, ensuring all movement of equipment is documented.

To provide support which reflects the Disability Services Standards, funding
objectives, plans and goals.

To actively promote HWNS Vision, Mission, Values and Strategy in everyday work
and in the community.
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Position Description: TTW Trainer and Marketer

To follow, contribute and work in a culture committed to continuous improvement of
the HWNS work environment and supports to people with disabilities through active
participation in quality and workplace safety initiatives, and the identification of areas
for improvement, including enhancements to policies, procedures and practices.


To follow and implement Workplace Health & Safety guidelines and instructions.
To promote the dignity, independence, choices, rights and responsibilities of each
person with a disability, mindful of dignity of risk and duty of care ensuring there is a
balance that includes healthy risk taking.
To undertake ancillary administrative tasks necessary for efficient communication,
including maintaining appropriate documentation and systems to safeguard the
wellbeing of the person they support.
To work collaboratively as a member of a team and respect team values, and
participate in learning and development opportunities.
To perform other duties as applicable to the position or requested by management
from time to time.
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

Planning
The TTW Trainer and Marketer develops, implements and maintains all the Transition To
Work - Individual Transition Plans. They coordinate and attend registrations and initial
meetings to establish needs and to agree on goals. They coordinate and attend two
parent/carer review meetings per year and schedule two informal plan reviews per year with
program participants.
Support
The TTW Trainer and Marketer provides appropriate support to enhance school leavers
independence, and enable participation and inclusion in the community. They have a
comprehensive understanding of the range of individual needs of people with disabilities and
are able to determine them with the individual and develop person-centred plans. This
includes the provision of engagement with multiple internal/external services in assisting
young people to access and participate in social, sporting, health and fitness and recreational
activities of their choice.
HWNS recognises that families are an integral part of a person’s life. The TTW Trainer and
Marketer assists family, friends and others to resolve a variety of complex needs. They have
input into the development of relationships with family and community. They ensure all TTW
interactions are kept confidential.
Marketing
The TTW Trainer and Marketer attends schools, career expos and relevant meetings as
requested to market the TTW program. They follow up established links and visit all relevant
businesses, community services and other relevant organisations according to participant and
program needs.
Training
The TTW Trainer and Marketer delivers planned pre-vocational training including:

Certificate 1 Employability Skills: Becoming a Worker

Job Club

Site Visits

Guest Speakers

DWP

Volunteering

Deliver training/conduct of BAW in accordance with Industry Standards

Provide remedial and/or additional training in areas of assessed need

Complete and maintain all training records for BAW at the completion of each module
for each allocated client in accordance with Industry Standards.
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Position Description: TTW Trainer and Marketer
Funding
The role of the TTW Trainer and Marketer is to ensure the TTW program adheres to ADHC’s
TTW guidelines and is delivered in accordance with the prescribed TTW program principles.
Strategies are focused on delivering employment outcomes (i.e. the development of skills and
capacity for employment ideally leading to employment) for young people with disabilities.
They ensure that all funding opportunities/ changes/ updates are known as well as ensuring
that registered clients are funded.
Staffing
The TTW Trainer and Marketer assists with the guiding and learning of less experienced team
members. They assist in prioritising work for others and in the gauging of effectiveness of
team members. They organise the allocation of support staff. They identify learning and
development needs of support staff to assist with supporting complex requirements of
individuals. They assist others to resolve conflict.
Communication
The TTW Trainer and Marketer follows systems to support the needs of the person with a
disability. They work with other staff to share ideas and experiences and ensure continuity
and consistent support. They maintain appropriate documentation to the required standard,
ensuring client confidentiality is respected at all times. They suggest improvements to support
opportunities within the context of their role. They assist with the preparation of complex
management reports and additional administrative tasks such as processing of timesheets.
They identify continuous improvement opportunities and recommends changes.
The TTW Trainer and Marketer ensures the development of genuine partnerships between
CHOICE and clients by:
- ensuring 100% of TTW Reports are received and reviewed monthly,
- four meetings are held per year,
- representing CHOICE/HWNS at regional forums,
- representing CHOICE/HWNS at regional ADHC level meetings,
- and attending conferences and meetings/forums as requested by GM.
Professional Development
The TTW Trainer and Marketer attends regular staff meetings to obtain and exchange ideas
and information. They participate in relevant training programs to assist their professional
development in the interests of clients, and to enhance their career opportunities. They are
committed to a culture of continuous learning for themselves and for clients. The TTW
Trainer and Marketer is able to make a positive contribution to their work environment. They
are self aware and able to monitor work-life balance.
The TTW Trainer and Marketer ensures TTW program staff have current relevant training and
information including the review of TTW training needs at each performance review meeting,
checking of ADHC portal daily, disseminating relevant info to HWNS staff and GM and reading
all peak body updates e.g. NDS
The TTW Trainer and Marketer develops and maintain skills relevant to the position by
attending all relevant training / forums and conferences as directed by GM.
Quality Assurance
HWNS operates on principles of continuous improvement. The TTW Trainer and Marketer
participates in quality audits and collection of evidence to ensure compliance with AS/NZS ISO
9001: 2008, HWNS policies and procedures and the Disability Service Standards. They
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Position Description: TTW Trainer and Marketer
possess an enhanced working knowledge of HWNS values and supports our culture of
enhancing the lives of people with disabilities.
Workplace Health & Safety
The TTW Trainer and Marketer follows and supports HWNS Workplace Health & Safety
policies and procedures. They have a responsibility to take care of self, other staff members,
people with disabilities and visitors by ensuring a healthy and safe working environment.
They reports accidents, injuries, identified hazards and/or risks by using appropriate reporting
forms. They conduct risk assessments of all activities. They ensure the use of personal
protective equipment where necessary. They actively participate in health and safety related
training programs and events, and recommend the need for specific safety related training for
staff.
They maintain and promotes a workplace free from discrimination and harassment of any
kind. They follow the HWNS grievance procedure to report any discriminatory or harassing
behaviour, including discrimination and harassment on the grounds of sex, marital status,
pregnancy, race, colour, nationality, ethnic or national origin, age, sexuality, disability, religion.
Challenges
- Sourcing employment opportunities/work experience for participants.
- Working with people who have varying disabilities and exhibit behaviours of concern.
- Working in small team environments.
- Working within changing legislative frameworks and funding allocations.
- Working within dynamic supports that are flexible to meet people’s needs.
Opportunities
- To support the self determination of people with disabilities and be involved in
empowering them to participate in the community.
- To uphold the rights of people with a disability.
- To contribute to the development of the organisation’s best practice for the benefit of
people with a disability.
- To extend knowledge, experience and personal development through a culture of
learning.
- Personal reward and satisfaction of making a difference to the lives of people with a
disability.
- Empowering to be involved in helping people have control of their lives.
Decision Making

Independent, common sense decision making is required at times when supporting
people with disabilities alone e.g. using initiative whilst participating in community
access.

The General Manager is available to provide assistance, guidance and clarity.

Recommendations and suggestions for significant operational improvements should be
referred to the General Manager to ensure appropriate consultation prior to
implementation.
Key Communications/Interactions
INTERNALLY

Ability to communicate with a wide range of people with disabilities and respond to
their needs.

Positive communication with people with disabilities, including those who use
augmented means of communication, is an integral aspect of the position e.g. Auslan,
Makaton.
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Position Description: TTW Trainer and Marketer

Report to General Manager significant issues that affect people and to make
recommendations in relation to support needs for people with disabilities. Also to
recommend training to ensure support staff have access to information required to
provide support consistently.


Participate in and contribute to team meetings.
Contribute to ongoing learning.
EXTERNALLY

Develop healthy ongoing relationships with families and community.

External relationships with funding bodies, businesses and auditors as required.

Assist with building strong working relationships with other service providers, agencies
and practitioners who are supporting our people.

Maintain the highest standards of professionalism when representing CHOICE/
HWNS at external forums.
SELECTION CRITERIA:
Personal Qualities

Demonstrated ability and genuine drive and willingness to support people with
disabilities to live their best life.

Demonstrated desire to support HWNS’ mission, vision and values and to contribute
to continuous improvement.

Demonstrated values of respect and a willingness to empower people.

A willingness and capacity to undertake training.

Demonstrated ability to operate in a changing environment.

Demonstrated ability to train and coach others.

Excellent communication skills (written, verbal, negotiation, conflict resolution).

Reasonable physical fitness and a capacity to undertake manual handling tasks,
which may involve assisted lifting, bending, twisting, pushing, pulling and repetitive
actions, safely.

Excellent personal presentation.

Demonstrated capacity to work as part of a team.

Demonstrated values of respect for human rights.
Knowledge, Skills and Experience







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Completed Certificate IV Disability Work.
Good understanding of context of providing support in a disability/community setting or
similar human service environment.
Good understanding of Disability Service Standards and other relevant legislation and
the implementation of such.
Good written and verbal communication skills, including the capacity to apply policy
and procedure.
Intermediate level computer skills (e.g. use of Microsoft suite).
A reasonable degree of physical fitness.
Demonstrated capacity to work with honesty and integrity.
Flexibility, resilience and compassion.
Possession of a current drivers licence.
Possession of a current Senior First Aid Certificate.
Satisfactory criminal history checks as required.
Performance
The TTW Trainer and Marketer participates in a probationary and an annual personal
performance agreement/appraisal planning and development process, in consultation with
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Position Description: TTW Trainer and Marketer
their immediate supervisor/manager. The purpose of these reviews is to provide feedback on
performance over the twelve month period and discuss Key Performance Indicator (KPI)
achievements and shortfalls. Regular Support and Supervision is also provided by the GM.
I have read the above job description and agree to perform the duties as described.
Incumbent name:_________________________________
Signed by: _______________________________________ Date: _____________
Approved by: _____________________________________ Date: _____________
Performance Indicators for this position include:
Area
Ensure program targets are met
Ensure Choice Solutions TTW program strategies
are focused on delivering employment outcomes
( ie the development of skills and capacity for
employment ideally leading to employment) for
young people with disabilities
TTW Trainer and Marketer PD
Performance Indicators

Provide training and opportunities to
ensure that within a two (2) year period
allocated clients have either:

acquired pre vocational and work
readiness skills and/or

moved into employment, Vocational
Education and Training, Higher
Education or a Commonwealth Employee
Program

Moved to another more appropriate
service or program.

Ensure that within a one (1) year period
all Year 2 clients have been placed in at
least three (3) work/job trials

Assist in assessing all clients’
employability skills as applied in each
work/job trail placement

Ensure that clients who are not work
ready within one (1) year have
appropriate remedial programs put in
place

Involve DES 100% of the time on behalf
of Year 2 clients

Ensure each Year 2 client is in paid work
by at least the end of Semester 3

85% of outcomes must be achieved
 100% TTW Reports received and reviewed
monthly
 100% monitoring of TTW client outcomes
 100% follow-up on unsuccessful or slow
client outcomes
 Where required, provide advice and support
for the achievement of client employment
outcomes
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