Tourism 4 Schools
programme
Course Information
Subject Breakdown
National Certificate in Tourism
(Introductory Skills)(Level 2) Version 3
A full breakdown of the National Certificate can be found in Appendix A
Compulsory Subjects
Unit No.
24728
24729
24730
24731
24732
Unit Standard Title
Demonstrate knowledge of work roles in tourist
Demonstrate knowledge of world tourist destinations
Demonstrate knowledge of the business of tourism
Demonstrate knowledge of destination New Zealand
Demonstrate knowledge of tourist characteristics &
needs
Level
2
2
2
2
2
Credit
3
4
4
4
3
Elective 1 Set A – 6 credits at Level 2 (refer to English department at your school)
Elective 1 Set B – 8 credits at Level 1 (refer to Maths department at your school)
Elective 2 - a minimum of 22 credits which can be from various domains.
We offer the following:
Unit No.
18237
23761
23767
24724
24725
24726
24727
24733
3727
18211
23766
Unit Standard Title
Perform calculations for a tourism workplace
Read & comprehend work-related documents in
English for a tourism workplace
Demonstrate knowledge of and use the Internet for a
tourism workplace
Demonstrate knowledge of the history of tourism
Describe & analyse the economic significance of
tourism
Describe & compare social & cultural impacts of
tourism
Describe & compare impacts of tourism on the
physical environment
Describe & promote a New Zealand tourist
destination
Demonstrate knowledge of Pacific Island countries as
tourist destinations
Demonstrate knowledge of Australia as a tourist
destination
Demonstrate knowledge of the tourism industry
Level
2
2
Credit
3
3
2
2
2
3
4
4
2
3
2
3
3
4
3
8
3
8
3
5
Outline of Unit standards
National Certificate in Tourism (Introductory skills)
Level 2 Version 3
24728
Demonstrate knowledge of work roles in tourism
Level 2 Credits 3
Students will have a great understanding of the different work roles involved in the airline,
travel and tourism industry across the five main sectors – Transportation, Accommodation,
Sales, Attractions/Activities and Visitor Services.
Students will understand the skills, knowledge, attributes and personal presentation required
for various different roles.
This subject gives the students the chance to reflect on what type of role they see themselves
going into, what skills/knowledge etc they will need to do this role and what other roles there
are in the industry that they may not have heard of, that perhaps they are suited to.
24729
Demonstrate knowledge of world tourist destinations
Level 2 Credits 4
Students will have a greater understanding of different tourist destinations around the world as
well as being able to locate the major regions of the world/different countries on a map.
Various attractions/activities and events in each major region of the world will be researched
and students should understand the major host countries/generating tourist markets in the
world.
24730
Demonstrate knowledge of the business of tourism
Level 2 Credits 4
Students should have a great understanding of the worldwide business of tourism, how it
works and why it is such a successful global industry.
Students will gain understanding of the three main components of tourism, the origindestination model of tourism and the nature of a New Zealand tourism business.
24731
Demonstrate knowledge of destination New Zealand
Level 2 Credits 4
Students will have learnt how to analyse statistical data related to tourism in New Zealand and
also learnt about the various different types of tourism/tourists. The unit also goes through a
range of popular New Zealand attractions/activities and events, giving the students a great
overview of tourism in this country and why it is so important.
24732
Demonstrate knowledge of tourist characteristics and needs
Level 2 Credits 3
Students will have an understanding of the characteristics and needs of tourists. The subject
explores what is a tourist, reasons for travel; what motivates people to travel, what the needs
of different tourist types may be and the different types of international tourists.
Students will learn how to determine the needs of a tourist and analyse what they want. They
will be asked to do tasks which teach them how to ‘read’ customers – this is an important skill
to have in the tourism industry.
18237
Perform calculations for a tourism workplace
Level 2 Credits 3
Students will be reminded how to do basic calculations such as addition/subtraction and time
calculations, they will also be introduced to those calculations important in the travel and
tourism industry – commission, GST, foreign Exchange and time differences.
23761
Read and comprehend work-related documents in English for a tourism workplace
Level 2 Credits 3
Students will have a great understanding of how to read and interpret the various work related
documents necessary for a tourism workplace. The students will also learn about how to write
a business letter, fax and email correctly and to a tourism workplace’s expectations.
23767
Demonstrate knowledge of and use the Internet in a tourism workplace
Level 2 Credits 2
Students will have a good understanding of how the internet is used in a specific tourism
workplace as well as be able to access tourism related information.
The students will gain knowledge in regards to methods of access certain information and will
be able to explain the advantages and disadvantages as well as the security issues surrounding
the internet.
24724
Demonstrate knowledge of the history of tourism
Level 2 Credits 4
Students will have a greater understanding of the history of tourism. The subject looks at what
methods of transportation and types of accommodation were used through the centuries
together with reasons why peopled travelled. This unit shows how tourism is an ever-changing
industry and will give students an understanding of how dramatically tourism has changed
through the ages and therefore how much tourism may change in the future.
24725
Describe and analyse the economic significance of tourism
Level 3 Credits 4
Students will gain a good understanding of the economic significance of tourism to the world
economy and our local (New Zealand) economy.
This subject looks at the importance of tourism to the economy by describing and analysing the
Tourism Satellite Account (TSA) of the world and New Zealand.
24726
Describe and compare social and cultural impacts of tourism
Level 2 Credits 3
This unit explores what impacts tourism has had on people (society), both socially and
culturally. By the end of this unit, the students will be able to compare and describe these
impacts in terms of tourism within New Zealand and also international tourism.
24727
Describe and compare impacts of tourism on the physical environment
Level 2 Credits 3
In this unit students will learn all about the effects of tourism on the environment, they will
gain an insight into the damage that has been in the past and through what they have learnt
they will become more environmentally aware.
24733
Describe and promote a New Zealand tourist destination
Level 3 Credits 4
This unit will enable students to have an in depth knowledge of Queenstown and Wanaka as
tourist destinations. They will be aware of the statistical data for the region, which will help
them understand about the Domestic and International visitor numbers to the area. They will
know all about the many attractions, activities, events and festivals that bring tourists from all
over the country and even the world to Queenstown/Wanaka every year.
This is vitally important as students may be in a position in employment where they will need
to sell Queenstown/Wanaka as a destination and so it is important they are familiar with the
product so the client feels confident with their service.
It is also very important that students know New Zealand well, when students are being interviewed
for employment within Travel agents, for example, it is not uncommon now for them to be quizzed
on their New Zealand knowledge.
3727
Demonstrate knowledge of Pacific Island countries as tourist destinations
Level 3 Credits 8
The Pacific Islands are a major tourist destination and knowledge of these islands is vital for anyone
wishing to sell these destinations.
The workbook is very extensive and includes quizzes, Wordfinds, crossword puzzles and numerous
research exercises to get students finding out information about the tourism industry in these locations.
The assessments are varied and challenging and include making up an itinerary, producing an
educational report, carrying out a role play or simulated role play, making up a newspaper,
presentations and written assessments.
This subject may form part of the National Certificate in Tourism (Introductory Skills) Level 2 Version 3 or
can stand alone and give your student credits towards their NCEA Level 2 or 3 or both.
18211
Demonstrate knowledge of Australia as a tourist destination
Level 3 Credits 8
Knowledge of our nearest neighbouring country is very important and this subject provides information
about the following:
 Facts for the visitor including customs and duty free allowances, health and safety, currency, travel
times, climate and so on
 Location of tourist destinations and geographical features
 Information about transportation and accommodation options
 Attractions and activities available throughout the country
 Travel products available in Australia
All of these are covered through a variety of assessments throughout the course including case studies,
open book written assessments and educational reports.
This subject may form part of the National Certificate in Tourism (Introductory Skills) Level 2 Version 3 or
can stand alone and give your student credits towards their NCEA Level 2 or 3 or both.
National Certificate in Tourism
(Introductory Skills) Level 2 Version 3.
Level
2
Credits
54
Purpose
This qualification has been specifically designed for secondary school students and provides students with an
introduction to the tourism industry. It recognises the knowledge and skills required as a base for further
training in the tourism industry.
The Compulsory section ensures people awarded with this qualification are able to demonstrate knowledge of
tourist characteristics and needs, the business of tourism, destination New Zealand, world tourist
destinations, and work roles in tourism. Elective 1 includes basic literacy and numeracy skills.
In Elective 2, Set A is intended for use in New Zealand secondary schools and provides students with the
opportunity to learn a variety of knowledge and skills required in the New Zealand tourism industry. Set B is
intended for secondary schools in the Cook Islands and covers knowledge and skills relevant to the Cook
Islands tourism industry.
This qualification prepares people for entry to the National Certificate in Tourism (Core Skills) (Level 3) [Ref:
0876], which in turn can lead to qualifications and careers in outbound travel such as travel consultancy or
wholesale travel, and inbound tourism within the New Zealand tourism industry.
Replacement Information
This qualification replaced the National Certificate in Tourism (Level 2) [Ref: 0310].
Credit Range
Compulsory
Level 1 credits
Level 2 credits
Level 3 or above credits
Minimum totals
Summary of Requirements
 Compulsory standards
 Elective 1 – as specified
 Elective 2 – as specified
18
18
Elective 1
Set A
Set B
8
6
6
8
Elective 2
Set A
Set B
0-18
6-22
4-22
0-16
22
Detailed Requirements
Compulsory
The following standards are required
Service Sector > Tourism > Visitor Services
ID
Title
Level
Credit
24728
Demonstrate knowledge of work roles in tourism
2
3
24729
Demonstrate knowledge of world tourist destinations
2
4
24730
Demonstrate knowledge of the business of tourism
2
4
24731
Demonstrate knowledge of destination New Zealand
2
4
24732
Demonstrate knowledge of tourist characteristics and needs
2
3
Level
Credit
2
3
Level
Credit
2
4
Elective 1
Meet the requirements of all of the following sets
 Elective 1 Set A
 Elective 1 Set B
Elective 1 Set A
A minimum of 6 credits at Level 2
Humanities > Communication Skills > Interpersonal Communications
ID
Title
1277
Communicate information in a specified workplace
Humanities > Communication Skills > Reading
ID
Title
2989
Read and assess texts to gain knowledge
Field
Subfield
Domain
Humanities
English
English Oral Language
English Written Language
Field
Subfield
Domain
Sciences
Mathematics
Statistics and Probability
Any
Any
Elective 1 Set B
A minimum of 8 credits at Level 1
Elective 2
Meet the requirements of 1 of the following sets
 Elective 2 Set A
 Elective 2 Set B
Elective 2 Set A
A minimum of 22 credits
Service Sector > Tourism > Travel
ID
Title
3727
18211
Demonstrate knowledge of Pacific Island countries as tourist
destinations
Demonstrate knowledge of Australia as a tourist destination
Service Sector > Tourism > Visitor Services
ID
Title
Level
Credit
3
8
3
8
Level
Credit
18237
Perform calculations for a tourism workplace
2
3
23761
2
3
2
2
24724
Read and comprehend work-related documents in English
for a tourism workplace
Demonstrate knowledge of and use the Internet in a tourism
workplace
Demonstrate knowledge of the history of tourism
2
4
24725
Describe and analyse the economic significance of tourism
3
4
24726
Describe and compare social and cultural impacts of tourism
2
3
24727
Describe and compare impacts of tourism on the physical
environment
Describe and promote a New Zealand tourist destination
2
3
3
4
23767
24733
Transition Arrangements
Version 3
Version 3 was issued following review, to update content and change structure.
Changes to structure and content
 The title of the qualification was changed
 The credit total was changed from 40-42 credits to 54 credits
 Unit standard 18236 has been removed from the Compulsory section
 Expiring standards 18231 and 18234 have been replaced
 Unit standards 2989 and 1277 have been substituted for compulsory standards 18232 and 18233
respectively and included in Elective 1 along with domains English Oral Language and English Written
Language and subfields Mathematics and Statistics and Probability









Unit standard 18230 has been replaced by standard 23767, which, along with standard 18237, has been
moved from the Compulsory section to Elective 2
Unit standards 24730-24732 have been added to the Compulsory section
Elective 1 has two sets, Set A covering literacy skills, and Set B covering numeracy skills
standards 9717 and 9719 from Elective 1 have been replaced and the replacement standards 24724-24727
included in Elective 2
Elective 2 has two sets, Set A for New Zealand secondary school students, and Set B for Cook Islands
secondary school students
Unit standards 18212, 18224, and 18228 and the classifications have been removed from Elective 2
Unit standards 16878, 16880-16884, 23761, and 24733 were added to Elective 2
Purpose statement was updated to provide more information
Standard titles, levels, and credits were updated.
For detailed information see Review Summaries on the NZQA website.
Transition
People currently working towards version 2 may either complete the requirements for that version or transfer
their results to version 3.
It is not intended that any person should be disadvantaged by the review of this qualification. Candidates
who feel they have been disadvantaged by these transition arrangements should contact ATTTO at the
address below.
This qualification contains standards that replace earlier standards. For the purposes of this qualification,
people who have gained credit for the expiring standards are exempt from the requirement to gain credit for
the replacement standards – see table below.
Credit for
Exempt from
9717
24724
9719
24725, 24726, 24727
18231
24728
18234
24729
Frequently asked questions
Can the whole Level 2 National Certificate (Version 2 or 3) programme be covered in one
year?
It is recommended that the programme is run over a two year period. If the programme is run as two subject
lines, or you have some very motivated students, then it may be possible to do over one year. We do have
some schools that complete the whole National Certificate in one year and this is fantastic, however other
schools prefer to have a little more time so they are able to offer industry visits, visits to our Campus, STAR
taster days, visits from industry or SGS team to your classroom, games and activities, DVD’s and MORE to their
students during their Tourism classes!
Can I return books if I order too many?
Books cannot be refunded once purchased. It is therefore important that you order only what books you
need. In order to avoid the inevitable rush that occurs when schools start back at the end of January/early
February, it is recommended that you fax/email/phone your order in as early as possible with the minimum
number of students you expect for that year, and then top up the order when you know the final numbers.
Do you offer any discounts?
Yes! You will note on our extensive order form at the back of this book that we can offer you a 20% discount
from the retail price of all Lonely Planets. These Lonely Planets are excellent resources that can be used
alongside our courses, helps students with their own research and gives real travellers points of views,
recommendations and suggestions. Our new Level 3 package options also allow for savings of $80 to $120 per
student!
Will the school be moderated by you or ServicesIQ?
All of our assessments have been pre-moderated and approved by ServicesIQ so you can be secure in the
knowledge that this has already been taken care of.
ServicesIQ will moderate the school on the way in which the assessments are marked, and this is no different
if you were using ServicesIQ’s own material and Common Assessment Tasks. You need to advise which units
you are offering students every year as per the annual Assessment Plan, and then ServicesIQ will advise you
how they intend to carry out the moderation and which units are involved.