COOPER ELECTRIC ONLINE USERGUIDE www.cooper‐electric.com
Cooper Electric Online is a convenient way to place orders, view product, order quickly and view your account status on‐line. Self serve when and where you want it, 24 hours a day, 7 days a week! Cooper Electric Online is designed with you in mind… - Search for and order products - View real‐time pricing and product availability - Gather product details - Track the stage of your order - Access invoice and account information - Quickly order Frequently Purchased Items ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ GETTING STARTED 1. Go to http://www.Cooper‐Electric.com and click the Register link at the top of the page. 2. If you are a current Cooper Electric customer, select Yes and complete the form. Once approved, you will receive your User ID and Password via email. 3. If you are not a Cooper Electric customer, select No. You will be prompted to setup a credit account by following the instructions on the page. LOGIN 1. Click the Login link at the top of the page. 2. Enter your email address as your username. 3. Enter the password that you setup during registration. If you forgot your Password, click the Forgot Password link. FINDING PRODUCTS There are two ways to find products online: Product Search Searching for products is one of Cooper Electric Online’s most powerful features. You can search by Vendor Part Number, Your Part Number, Cooper’s Part Number, UPC, Manufacturer or Keyword. 1. Click in the Search box located on the top of every page. 2. Enter the keyword or part number for the product and click Search. 3. The catalog will return a list of items that meets your search criteria. 4. You can narrow your results further by entering additional criteria, searching within your current results or by using the Refine By feature in the left navigation. Browse for Products 1. Drill down to products by category by using the Shop All Products tab in the left navigation. TIP: If this navigation is unavailable, simply roll your mouse over Shop All Products to display the categories from anywhere within the site. 2. Select product, enter your quantity needed, check products availability, add to cart and checkout! QUICK ORDER Enter as many items required and click the Continue button. The item results come back with an easy one click to add them all to your Shopping Cart and start the Checkout process. 1.
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Enter product # and quantity, and quickly check out. 2 ways to order – type or copy/paste. VIEW ORDER HISTORY You can check the status of your Open or Invoiced orders, search for specific orders, or view all orders. 1. Select View Orders from the top right to display the Order Inquiry page. TIP: The more criteria you enter, the more accurate your results. Open Orders 1. Enter the Order Number, PO Number, and/or a Date Range. 2. Click Search to view your results. Invoiced Orders 1. Enter the Order Number, PO Number, Product, Your Part Number and/or a Date Range. 2. Click Search to view your results. TIP: If you enter a date range, it must be less than 60 days. MY SAVED LISTS With saved lists, there is no need to sift through dozens of categories and thousands of products to get the items you want. Just create different lists for different projects or purposes...you decide! Add Items to Saved Lists 1. From the Product Details page, Choose to create a new shopping list 2. Type in a name for your new list. 3. Select whether this view will be a Personal View or Public View. Public views will be shared with everyone assigned to your organization. 4. OR, Select an existing shopping list from the list in the drop‐down box. 5. Click the Add to List button to save your changes. Edit Your Saved Lists Simply edit your Personal lists by clicking on the list name, updating quantity or remove item(s), and then click the Update button. You will only be able to update your Private lists. Add Shopping List contents to your Cart Easily add the entire contents of your list to your Shopping Cart by clicking on the list name, updating quantities and click Add to Cart. You will only be able to update your Private lists. Frequently Ordered Products (FOPs) Cooper Electric Online creates a Frequently Purchased Items list for you based on items you purchase regularly. You can then add the entire list of FOPs to your shopping cart with just one click – making repeat orders simple! CHECKING OUT Quickly checkout in 3 easy steps! 1. Review Your Order a. Choose to either Pickup or Ship your products. If pickup, select desired Branch. b. Review your Shopping Cart, make necessary adjustments. c. Click Checkout to proceed. 2. Enter Additional Details a. If shipping, select your existing or new Ship to Locations. b. Enter additional Checkout Options, such as PO Number and Requested Delivery Date. c. Click Next to continue. 3. Confirm Order Summary a. Click the Complete Checkout button to place your order. MANAGE YOUR PROFILE Update your contact information, including your password, shipping addresses and more! 1. Click My Account at the top right of the page 2. To update your user account information, click Edit My Profile. 3. To update your shipping addresses, click Edit My Address Book. TIP: You can only edit addresses created online. NEED HELP? Easy help at your fingertips! A comprehensive help document, user guides, and FAQs are available online. Still need help? Email us at support@cooper‐electric.com or call your salesperson.