Partner Document
This Partner Document contains descriptions of all services offered by Limelight, including usage requirements,
calculation methodologies for billing, and other terms. Capitalized terms used in this Partner Document without
definition have the meanings assigned to them in the Terms of Service, the applicable Order Form or Service
Level Agreement.
1. Definitions
“5 Minute Data Sample(s)” means Limelight’s measurement in megabits per second (Mbps), or other bits per
second unit, of Customer’s total Traffic, or the uncompressed equivalent, every five minutes for each service
connection.
95th Percentile or “95/5” means every five minutes, Limelight's bandwidth monitoring will measure Customer's
Usage for all service connections from each applicable Point of Presence in a Region to determine Customer’s
Usage for that Region. The highest 5 percent (5%) of the measured bandwidth utilization rates in each Region will
be discarded, and the next highest remaining data point will be the "95th Percentile Rate” for that Region.
“Annually Recurring Fee(s)” means a Fee or Fees for Services invoiced one time per calendar year.
“Average Bit Rate” means the average of 5 Minute Data Samples in a Billing Period.
“Base Unit Price” means the Unit Price applied to all Traffic Usage globally, prior to the addition of a Premium
Rate for a particular Region.
“Billing Period” means a monthly interval of time corresponding to each invoice issued for Customer’s Usage of
the Services, unless otherwise designated in an Order Form. The first and last Billing Period may be an interval
less than one month.
“Burstable Rate” means the Unit Price for Overages.
“Customer Portal” means the Limelight customer control and self-service center portal, sometimes referred to as
“Control.”
“Fee(s)” means sum(s) to be invoiced by Limelight and paid by Customer.
“Minimum Monthly Commitment” means Customer’s commitment to purchase the monthly minimum quantity of
Services and to pay the Monthly Recurring Fees each Billing Period, as set forth in the Order Form.
“Minimum Commitment” means Customer’s commitment for the duration of the Term to purchase the minimum
quantity of Services at the corresponding Unit Prices and Fees as set forth in the Order Form. The Minimum
Commitment may include Monthly Recurring Fees, One-Time Fees, and Annually Recurring Fees, and any other
minimum quantity of Services as set forth in the Order Form.
That portion of the Minimum Commitment that relates to Usage is sometimes referred to as the “Usage
Commitment.” Any portion of the Minimum Commitment expressed in U.S. Dollars or other approved currency is
sometimes referred to as a “Purchase Commitment.”
“Monthly Recurring Fee(s)” means Fee(s) for Services incurred each calendar month and invoiced on a per
Billing Period basis during the Term.
“One-Time Fee(s)” means Fee(s) invoiced one time during the Term.
“Overages” means Usage in excess of a Usage Commitment.
“Platform Fee(s)” means fixed Fee(s) for accessing the applicable Service each Billing Period.
“Point of Presence” (“POP”) means a facility or server within the Limelight network used to provide Services to
customers.
“Premium Rate” means a Unit Price in addition to, and not in lieu of, the otherwise applicable Unit Price(s) or
Fee(s).
“Region” means a discrete geographical area within which Points of Presence reside. Not every country in a
Region contains a Point of Presence. Points of Presence may be added to, or removed from, a Region in
Limelight’s sole discretion and at any time, by providing notice to Customer.
“Request” means a request to a server to take action, which request is either received by the Limelight network or
issued by the Limelight network to an origin, regardless of the incidence or type of response.
“Service Activation Date” means the date Limelight makes the applicable Services on an Order Form available
to Customer, or otherwise begins to perform the Services.
“Traffic” means Content sent or received by or on behalf of Customer utilizing the Services.
“Unit Price” means the per-unit Fee for Usage of a Service.
“Uniform Resource Locator” (“URL”) means the address of a resource (such as a website) on the internet that
consists of a communications protocol, then the name or address of a computer on a network(s), and which may
include additional locating information, like a hostname, or filename.
“Usage” means the amount of Customer’s utilization of a particular Service.
2. Invoicing
The following provides context for how Limelight invoices for the Services, as well as certain Usage requirements
and general Service-related information applicable to the purchase and use of Services.
Regional Calculations. Limelight will measure Customer’s Usage on a regional basis, as further provided in this
Partner Document and/or Customer’s Order Form.
Invoicing. Invoicing for any particular Service begins on the Service Activation Date for that Service.
One-Time Fees and Annually Recurring Fees are invoiced in advance, following the Effective Date. Monthly
Recurring Fees are invoiced in advance each Billing Period, irrespective of whether Customer uses or satisfies
the Usage Commitment. Usage, not otherwise included in the Monthly Recurring Fees, and Overages are
invoiced in arrears each Billing Period.
Any unused portion of the Usage Commitment, if any, does not carry over to any subsequent Billing Period.
If a separate Burstable Rate is not set forth in the applicable Order Form, the Unit Price otherwise stated in the
Order Form applies. Overages are invoiced by multiplying the excess Usage by the applicable Burstable Rate or
other applicable Unit Price.
Delivery of Invoices. Customer’s use of the Service means acceptance of delivery of invoices by electronic mail.
However, Limelight reserves the right to use other methods of delivery if electronic mail is unavailable. An
additional form of delivery may be available upon Customer’s written request.
Measuring Usage. For Services measured in megabits per second (Mbps), gigabits per second (Gbps), or other
bit per second unit, Usage is based on the 95th Percentile. Services measured in megabytes (MB), gigabytes
(GB), terabytes (TB), or petabytes (PB), are invoiced based on cumulative total of Usage, or the uncompressed
equivalent, as measured by Limelight. Other Services are invoiced by measuring Usage in the form of the
number of Requests or the number of hours consumed.
3. Other Service Information
Traffic Spikes. “Traffic Spike” means a 5 Minute Data Sample indicating Customer's bandwidth utilization
increases by more than 20 percent over Customer's prior usage, as averaged over the immediately preceding
three months for the same time of day and the same geographic location. Traffic Spikes are excluded from
Service Level Agreements, credits or remedies and Limelight reserves the right, in its sole discretion, to use
Traffic Shaping, deny, suspend, or terminate Services to the extent that Customer’s Traffic creates a Traffic
Spike.
Customer must provide Limelight advance notice of a Traffic Spike, but no less than 48 hours prior to the Traffic
Spike, which notice will set forth anticipated Usage ("Spike Notice"). Limelight’s acceptance, if any, of a Traffic
Spike, will be given in its sole discretion, within a reasonable time after Limelight’s receipt of the Spike Notice, and
prior to the anticipated Traffic Spike (“Accepted Spike”). Accepted Spikes may be included in a Service Level
Agreement, but only at Limelight’s sole discretion and upon written notice to Customer.
“Traffic Shaping” means Limelight’s manipulation and prioritization of Traffic for more efficient use of bandwidth
to reduce the impact of that Traffic from affecting other Limelight customers and the Limelight network, including
but not limited to throttling, rate limiting, or geographically redistributing the Traffic.
4.
Service Offerings
4.1.
Limelight Orchestrate Content Delivery & Limelight Orchestrate Media Content Delivery
4.1.1. Limelight Orchestrate Content Delivery Description. Limelight Orchestrate Content
Delivery provides content providers with 24/7 online distribution to broadband and mobile
Internet audiences of digital content libraries, including video, music, games and software.
For content residing on a user's computer or other device and content streamed real-time.
Supports streaming media delivery workflows, including industry-standard media servers,
protocols, and delivery formats. Limelight Orchestrate Content Delivery is available in
Professional, Premier and Enterprise. An additional version is available specifically for
Media enterprises.
4.1.2. Limelight Orchestrate Content Delivery Professional includes the following key
features: Control Basic; SSL Delivery using *.hs.llnwd.net cert; GZIP Passthrough; Purge
via Control; HTTP Methods: GET/HEAD; Unlimited hostnames/ configurations; Standard
SLA.
4.1.3. Limelight Orchestrate Content Delivery Premier includes key features of Professional,
plus the following: HTTP Methods: OPTIONS; Custom Views (Subreports); Purge via APIs;
Reporting APIs; Country/State Geo; Compliance/Blocking; TCP/WAN Acceleration; Backup
Origin support; Standard SLA, plus the following enhancements: Control Premium; GZIP
on-the-fly; Daily Logs; Live Logs; MediaVault.
4.1.4. Limelight Orchestrate Content Delivery Enterprise includes key features of Premier,
plus the following: HTTP Methods: POST/PUT/DELETE; Supply GeoIP information in
headers to origin; Standard SLA, plus the following enhancements: Control Premium; GZIP
on-the-fly; Daily Logs; Live Logs; MediaVault.
4.1.5. Limelight Orchestrate Media Content Delivery Description. Limelight Orchestrate Media
Content Delivery is an additional version of Limelight Orchestrate Content Delivery
available specifically for Media enterprises. It provides content providers with 24/7 online
distribution to broadband and mobile Internet audiences of digital content libraries, including
video, music, games and software. For content residing on a user's computer or other
device and content streamed real-time. Supports streaming media delivery workflows,
including industry-standard media servers, protocols, and delivery formats. Limelight
Orchestrate Media Content Delivery is available in Professional, Premier and Enterprise.
4.1.6. Limelight Orchestrate Media Content Delivery Professional includes the following key
features: Control Basic; SSL Delivery using *.hs.llnwd.net cert; GZIP Passthrough; Purge
via Control; HTTP Methods: GET/HEAD; Unlimited hostnames/ configurations; Standard
SLA.
4.1.7. Limelight Orchestrate Media Content Delivery Premier includes key features of
Professional, plus the following: HTTP Methods: OPTIONS; Custom Views (Sub Reports);
Purge via APIs; Reporting APIs; Country/State Geo; Compliance/Blocking; TCP/WAN
Acceleration; Backup Origin support; FLV Seek; MP4 Seek; HTTP Chunked Streaming
Optimizations for Live; HTTP Chunked Streaming Optimizations for On Demand; Unlimited
hostnames/configurations, Standard SLA, plus the following enhancements: Control
Premium; GZIP on-the-fly; Daily Logs; Live Logs; MediaVault.
4.1.8. Limelight Orchestrate Media Content Delivery Enterprise includes key features of
Premier, plus the following enhancements: Rate Limiting, RTMPE, SWF Verification.
4.1.9. Global Pricing.
4.2.
4.1.9.1.
Global Standard Pricing. If Global Standard Pricing applies in lieu of
pricing by Region, then Global Standard Pricing includes delivery from North
America, Europe, and the APAC region except, South Korea, India and
Australia ("Standard Regions"). Limelight will deliver Traffic from outside
Standard Regions on a commercially reasonable basis, no SLA will apply,
and Limelight may redirect such delivery at its discretion. For delivery of
Traffic from regions other than Standard Regions that is greater than 3
percent of Customer's total global Traffic delivery, Limelight will charge a
Premium Rate on the incremental Traffic. The Premium Rate will be equal to
the cost of the delivery of the incremental Traffic, multiplied by three.
4.1.9.2.
Global Premium Pricing. If Global Premium Pricing applies in lieu of
pricing by Region, then Global Premium Pricing includes i) delivery from
North America, Europe, and the APAC region, excluding South Korea, India
and Australia, and ii) up to 30 percent of total global delivery from Latin
America, India, Australia, and the Middle East region, combined ("Premium
Regions"). All other Traffic delivery will be on a commercially reasonable
basis, no SLA will apply, and Limelight may redirect such delivery at its
discretion. Traffic delivery from regions outside the definition of Premium
Regions will be at a Premium Rate. The Premium Rate will be equal to the
cost of the delivery of the incremental traffic, multiplied by three.
4.1.9.3.
If Global Standard Pricing applies in lieu of pricing by Region, then Global
Premium Plus Pricing. Global Premium Pricing includes delivery from
North America, Europe, APAC, Latin America, and Middle East ("Premium
Plus Regions").
China Content Delivery
Limelight will use commercially reasonable means to deliver Customer's Content from within China, but
does not guarantee that all Customer Content will be delivered from within China at all times. Without
limiting the foregoing, Limelight does not guarantee specific capacity within China, and may restrict the
bandwidth available to Customer within China, in its sole discretion.
Limelight reserves the right to deliver Customer's Content from geographic areas outside of China, at its
sole discretion, based on geography and access to local network connectivity for performance and
availability purposes.
Customer is solely responsible at all times to ensure that Customer Content complies with all local laws in
China, including but not limited to any registration requirements for website(s) hosted within China and
using a China top level domain.
Customer will provide Limelight with any documentation or registration information (including origin IP
addresses) reasonably requested by Limelight, and Customer acknowledges and agrees that Limelight is
not responsible for any actions or inactions by, or on behalf of, any Chinese government entity that filters,
blocks, alters, damages or otherwise prevents delivery of all or any part of Customer's Content.
Limelight may, in its sole discretion, utilize the services of a third-party to deliver all or part of Customer
Content in China.
Limelight will not be liable to Customer for disclosure by Limelight of the originator of any Customer
Content upon direct inquiry from any government authority, and in accordance with applicable law.
If a Chinese Internet Content Provider License (“ICP License”) is required for delivery of Content in/to
China, Customer is solely responsible, including cost and expense, for obtaining the ICP License.
China ICP License Service is subject to the following; a) it is a third-party Service and is not covered by
the Service Level Agreement, if any, for any other China Delivery Service, b) purchase of this Service
requires that the Customer execute a separate “ICP License Request Form” with the third-party provider,
c) purchase of this Service does not guarantee that Customer will receive a Chinese Internet Content
Provider License, and d) if Customer obtains an ICP License as a result of the purchase of this Service,
Customer remains solely responsible to ensure that Customer Content and use of the Services complies
with all local laws, including but not limited to any registration requirements for website(s) hosted within
China and using a China top level domain.
4.3.
Limelight Orchestrate Performance
4.3.1. Limelight Orchestrate Performance Description. Limelight Orchestrate Performance is a
dynamic content acceleration and website optimization solution for personalized, complex
websites and applications are delivered to users on any device, anywhere, providing nearinstant response times. Limelight Orchestrate Performance accelerates personalized
content to increase page views and conversion rates, reduce site abandonment and speed
transaction completion. Limelight Orchestrate Performance is integrated with the Limelight
global content delivery network and interoperates with the Customer’s existing
infrastructure and online application solutions. Limelight Orchestrate Performance is
tailored to the needs of each enterprise and is available in Professional, Premier and
Enterprise.
4.3.2. Limelight Orchestrate Performance Professional includes the following key features:
Control Premium; HTTP Methods: GET/HEAD; HTTP Methods: OPTIONS; HTTP Methods:
POST/PUT/DELETE; SSL Delivery using *.hs.llnwd.net cert; GZIP Passthrough; GZIP onthe-fly; Custom Views (Sub Reports); Purge via Control; Purge via APIs; Reporting APIs;
Daily Logs; Live Logs; Country/State Geo Compliance/Blocking; MediaVault; TCP/WAN
Acceleration; Supply GeoIP information in headers to origin; Backup Origin support; Last
Mile Acceleration; Advanced Rules Engine**; Middle Mile Acceleration; First Mile
Acceleration.
4.3.3. Limelight Orchestrate Performance Premier includes the key features of Limelight
Orchestrate Performance Professional, plus: Traffic Director; Front-End Acceleration: First
Site; Includes 2 Global SSL Certificate Hosting Slots.
4.3.4. Limelight Orchestrate Performance Enterprise includes the key features of Limelight
Orchestrate Performance Premier, plus: Includes 5 Global SSL Certificate Hosting Slots;
Download Completion Reports; Download Completion Receipts; Download Completion Geo
Reports; Rate Limiting; FLV Seek; MP4 Seek; HTTP Chunked Streaming Optimizations for
Live; HTTP Chunked Streaming Optimizations for On Demand; Front-End Acceleration: All
sites.
4.4.
Limelight Orchestrate Storage
4.4.1. Limelight Orchestrate Storage Description. Limelight Orchestrate Storage provides data
storage and replication, to optimize workflow and increase speed of content delivery, using
the same access to infrastructure used by Limelight for its global network. It also includes
industry-standard file transfer protocols, an Application Program Interface (“API”), and
simple web services to store and deliver data, globally, 24/7. In combination with Limelight
Orchestrate Content Delivery, Customers may experience cost benefits, scalability,
reliability security and speed over other, external storage solutions. Customers have
enhanced control of how and where Content is stored over other, external storage
solutions. Limelight Orchestrate Storage provides high storage capacity, and options for
workflow and replication policies, and offers regional ingest locations. Limelight Orchestrate
Storage is invoiced based on peak Usage during a Billing Period. Unit Prices apply to GBs
transferred.
4.4.2. Limelight Orchestrate Storage Transfer. Service for transfer of Content in and out of
Limelight Orchestrate Storage, except for Content transferring from Limelight Orchestrate
Storage to the Limelight network.
4.4.3. Aspera Upload to Limelight Orchestrate Storage. The monthly Aspera Platform Fee
includes an allotted amount of GBs per month for ingest to the Limelight Orchestrate
Storage server, as set forth in the Order Form. Unit Prices for Overages are as set forth in
the applicable Order Form. The Platform Fee also includes access to the standard 300
Mbps Aspera Enterprise client, and Customer may elect, for additional Fees, a faster
Aspera Enterprise client. Aspera Fees are in addition to other applicable Unit Price(s) and
Fee(s) for the Services.
4.4.4. Third-Party CDN Service. For Content residing in Limelight Orchestrate Storage, ThirdParty CDN Service enables Customers to egress from Limelight Orchestrate Storage to one
or more third-party content delivery network(s), in addition to egress to the Limelight
network.
Where Content is retrieved from Limelight Orchestrate Storage for egress to a third-party
content delivery network, Customer must ensure that its third-party content delivery network
service(s) are configured to cache that Content. The minimum requirements of this
configuration also must align with the expiry time Limelight provides when the Content is
sent to the third-party content delivery network. If Customer fails to configure cache as
required for Third-Party CDN Service, Limelight reserves the right, in its sole discretion, to
deny, suspend or terminate Services.
As between Customer and Limelight, Customer must include the appropriate headers
required by Customer’s third-party content delivery network in Customer’s Content object
headers, and Limelight will not be liable in connection with Customer’s failure to include
appropriate headers.
4.5.
Limelight Orchestrate Video
4.5.1. Limelight Orchestrate Video Description. Limelight Orchestrate Video is a complete
media platform solution which includes uploading and transcoding of video and audio files
and accompanying metadata. Limelight Orchestrate Video is a modular online video
platform that integrates with the Customer’s existing infrastructure and workflow. The
workflow tools are intuitive and automated conversion is available for any format. The
player is built-in and customizable. Analytics and integration APIs are also included.
Customers can manage and personalize video to reach audiences and maximize revenue.
Limelight Orchestrate Video is a cloud-based platform delivered via a hosted, on-demand
browser-based application which is both secure and scalable. Limelight Orchestrate Video
is tailored to the needs of each enterprise and is available in Professional, Premier and
Enterprise.
4.5.2. Limelight Orchestrate Video Professional includes the following key features: Media
management console; one account; Up to five users; H.264 Transcoding and Flash
Playback; Mobile H.264 Transcoding and HTML5 Playback (e.g. iPhone, iPad); Automatic
Device Detection (Flash & HTML5); Multiple bit rates; adaptive streaming delivery; Player
Language Localization; Geo/Domain Viewing Restrictions; Video Clipper; Advanced player
templates; Visual designer for player customization; Player viral sharing tools (embed, email to a friend, link, social sharing); Limelight ad server (pre-roll and post-roll); Content
delivery network (CDN); External Publishing - YouTube Syndication; Support for Closed
Caption Files; Overview Performance metrics; Advanced Performance metrics (video,
audio, channel reports); Advanced Engagement metrics; Geographic Distribution metrics
(country, region, city, dma); Platform metrics (OS, device, browser, platform); Media
scheduling; mRSS and iTunes syndication; third-party Ad-Network Integrations (e.g. Tremor
Media); third-party Ad-Server Integrations (VAST/VPAID Support); iOS Mobile Upload App (download from App Store); FTP ingestion; Closed Captioning; mRSS content ingestion;
Content API Access (Write Access); Player API Access; Content API Access (Read
Access); Callback API.
4.5.3. Limelight Orchestrate Video Premier includes the key features of Limelight Orchestrate
Video Professional, plus: HLS Encoding and Delivery; Custom Metadata Properties; Access
to Advanced chromeless player for full customization.
4.5.4. Limelight Orchestrate Video Enterprise includes the key features of Limelight
Orchestrate Video Premier, plus: Live Streaming (Desktop); HLS Encryption; Custom
Encoding; Sub-account Management (up to five sub-accounts); Advanced Upload via
Aspera (requires Aspera client).
4.5.5. StreamAnywhere Live is a live streaming service that automatically converts a RTMP livestream into HLS, HDS, and MSS formatted streams for delivery over HTTP. This live
stream transmuxing service is available 24/7 and can used for a single 24/7 event or
multiple shorter events.
Each SAL account is provisioned for up to eight streams for use as adaptive bitrate (“ABR”)
streaming profiles or for use as individual concurrent events with a single streaming
profile. For example, a Customer can ingest four streams for an event to allow an end-user
to stream between four different quality bitrates, in an effort to reduce buffering. Since only
four of the eight streams are used, then two events can be streamed concurrently. With a
limit of eight streams used concurrently, the Customer may provision those eight streams
as needed. Bitrate and resolution profiles are set and provisioned once. Additional Fees
may apply if profiles are changed.
Additional bundles of eight streams are purchased separately.
4.5.6. Cookies and Customer’s Obligations. Customer has access to a Limelight Orchestrate
Video Professional functionality that uses video player cookies, such as Flash Cookies, and
locally stored objects as part of the video player (“Cookies”). Cookies utilized as part of this
Service store a player ID and player configuration data in the end-user's video player's
cache memory. An end-user must review his/her video player's "Help,” "Tools" and or
"Options" files to learn more about the proper way to modify video player Cookies settings.
As between Limelight and Customer, Customer solely is responsible for providing all
appropriate and legally-required disclosures to its end-users pertaining to the use and
removal of Cookies, and Customer indemnifies Limelight from and against any and all thirdparty claims arising from Customer’s use of video player Cookies.
4.5.7. Multi-device Media Delivery - Live (“MMD Live”) provides delivery of live video in multiple
formats to various devices from a single video source and format. Key features include:
Server-side transcoding as a single higher quality bitrate into lower bitrate profiles to allow
for adaptive bitrate streaming (“ABS”) to reduce buffer for slower end-user Internet
connections; Transmuxing of RTMP to HLS, HDS, MSS and RTSP outputs; and
“SmartEmbed” of standard desktop and mobile browser players.
Services for MMD Live Standard Definition (SD) Slot: Single Standard Definition (SD)
Ingestion provisioned to accept up to 576p resolution at 1800kbps bitrate (or
lower). Limelight reserves the right to deny or disconnect Customer’s ingest or attempted
ingest of video streams with resolutions and bitrates higher than subscribed for this
provisioned slot.
Services for MMD Live High Definition (HD) Slot: Single High Definition (HD) Ingestion
provisioned to accept up to 720p resolution at 2400kbps bitrate (or lower). Limelight
reserves the right to deny or disconnect Customer’s ingest or attempted ingest of video
streams with resolutions and bitrates higher than subscribed for this provisioned slot.
Services for MMD Live Full High Definition (FHD) Slot: Single Full High Definition (FHD)
Ingestion provisioned to accept up to 1080p resolution at 4000kbps bitrate (or
lower). Limelight reserves the right to deny or disconnect Customer’s ingest or attempted
ingest of video streams with resolutions and bitrates higher than subscribed for this
provisioned slot.
4.5.8. DRM Services. Means Limelight’s provisioning of digital rights management technology on
the Limelight network such as Microsoft® PlayReady® and Widevine®, a Google®
company. DRM Services offer protection of Customer’s Content with digital locks designed
to deter piracy.
Microsoft® PlayReady® DRM Services include Customer registration and activation with
Microsoft® for the DRM Services on the Limelight network, and related processing of
playback requests for Customer’s Content. The DRM Services include an SDK provided for
Customer development of client-side applications. Customer is responsible for any direct
licenses, reporting, and Fees associated with the DRM Services and with any other
functionality related to the DRM Services that Limelight does not provide.
The DRM Services support many, but not all, formats. Customer is responsible for providing
Content in a compatible format. By using the DRM Services, Customer grants Limelight
limited license to copy and made derivative works of Customer Content in order to provide
the DRM Services, and also indemnifies Limelight from any liabilities resulting from the
copying or derivative works.
4.5.9. Aspera Upload to Limelight Orchestrate Video. The monthly Aspera Platform Fee
includes an allotted amount of GBs per month for ingest to the Limelight Orchestrate Video
server, as set forth in the Order Form. Unit Prices for Overages are as set forth in the
applicable Order Form. The Platform Fee also includes access to the standard 300 Mbps
Aspera Enterprise client, and Customer may elect, for additional Fees, a faster Aspera
Enterprise client. Aspera Fees are in addition to other applicable Unit Prices and Fees for
Services.
4.6.
Limelight Secure Services
4.6.1. SSL Certificates
4.7.
4.6.1.1.
Limelight provided SSL Certificates. Customer will be invoiced an
Annually Recurring Fee for each SSL Certificate. In addition, a security
implementation Fee will be charged for new certificates, or for any update to
an already purchased certificate.
4.6.1.2.
Customer provided SSL Certificates. Customer will be invoiced a Fee for
Security Basic Activation for the initial installation of the certificate and for
any subsequent update. As between Limelight and Customer, Customer
must obtain a license to use the certificate on a CDN, maintain valid
ownership of the domains contained on the certificate, and provide a new
certificate to Limelight 30 days prior to the expiration of any existing
certificate.
4.6.1.3.
Global set of dedicated VIPs (Virtual IP Addresses). Limelight reserves a
global set of dedicated VIP’s exclusively for Customer. VIP’s are generally
used to enable customers to serve zero-rated/non-billable traffic to mobile
networks, and once reserved, Limelight will not modify any such VIP without
prior notice to Customer at least three months in advance.
Limelight Orchestrate Security
4.7.1. Distributed Denial of Service (“DDoS”) Attack Interceptor (“DAI”). DAI is a DDoS
attack mitigation service, designed to offer DDoS attack detection and mitigation so that an
applicable website remains available. DAI endeavors to protect Customer assets such as
the website origin from being impacted by DDoS attacks by combining the content delivery
network with globally distributed DDoS detection devices and scrubbing centers. DAI
includes: (i) incoming DDoS attack detection and notifications, (ii) active scrubbing for
removal of malicious requests and Traffic (“Mitigation”), and (iii) access to the DAI user
interface for real time attack reporting. Limelight retains the right to modify this DAI
description at any time.
A DDoS attack is any malicious attempt to make a server or a network resource unavailable
to users, usually by, but not limited to, temporarily interrupting or suspending the services of
a host connected to the internet (“DDoS Attack”). A DDoS Attack specifically excludes any
distribution denial of service caused by Customer.
Additional terms for Limelight’s DAI:

DAI will not prevent or eliminate every DDoS Attack.

Customer must provide relevant and up-to-date contact information for multiple
authorized persons that are immediately available to Limelight in the event of a potential
DDoS Attack (“Customer Matrix”).

During any DDoS Attack or Mitigation, no warranty in any SLA between the parties for
service degradations (performance, availability or otherwise) will apply, regardless of
whether Customer has made a Request for Mitigation.

All Usage Fees and other Fees apply for increases in Traffic if a Request for Mitigation
is not made.

If Limelight determines, in its reasonable business judgment that Customer is
experiencing a DDoS Attack, and Customer does not respond within a reasonable time
to Limelight’s attempt to contact Customer pursuant to the Customer Matrix, Limelight
reserves the right to address a DDoS Attack at its sole discretion.

If Customer is experiencing a DDoS Attack and Limelight determines, in its reasonable
business judgment, that that the DDoS Attack may cause harm to the Limelight network
or its other customers, Limelight reserves the right to address a DDoS Attack at its sole
discretion.

If Limelight has not otherwise addressed a DDoS Attack, Customer must request
Limelight to move to Mitigation (“Request for Mitigation”).

Once a Request for Mitigation is made, Limelight will use its reasonable business
judgment in determining how to execute a Mitigation of the DDoS Attack.
DAI Assurance. Limelight will not invoice Customer for Traffic that is identified as malicious
and ultimately removed during a Mitigation.
4.8.
Limelight Control Portal
4.8.1. Limelight Orchestrate Control is a web-based customer portal that provides 24/7 access
to Limelight Services and support. In Control, Customers can order and configure Services,
manage Content, analyze Usage, and access online support.
4.8.2. SmartPurge and SmartPurge Plus. SmartPurge and SmartPurge Plus functionalities
allow Customer to initiate and complete the removal of Content from the globally distributed
edge servers on the Limelight network, based on a published URL and origin URL or
pattern of URLs.
4.8.2.1.
SmartPurge. Fees each Billing Period include a certain number of URL or
pattern-based purge requests.
4.8.2.2.
SmartPurge Plus. Fees each Billing Period are based on Customer’s Usage
of URL or pattern-based purge requests, and includes an accelerated priority
execution of those requests.
Requests through SmartPurge and SmartPurge Plus will result in Content deletion or
invalidation from the network cache. In the case of deletion, this forces a cache fill from an
origin if an end-user requests that the same Content subsequent to the purge. In the case
of invalidation, this forces the network to check with the origin for the correct version of
Content if an end-user requests that Content subsequent to the purge.
Customer is solely responsible for any loss of Content and Service disruptions, including
those caused by requests to Customer’s origin, resulting from its use of SmartPurge or
SmartPurge Plus.
4.9.
Activation Services
4.9.1. Activation Services - Timeline. Customer agrees that Limelight will begin Activation
Services no later than 30 calendar days from the date of full execution of the applicable
Order Form. Activation Services will be completed no later than 60 calendar days from the
date of full execution of the applicable Order Form. Customer requests outside this
timeframe or outside the scope of Activation Services require a separately executed order
form for additional Services.
4.9.2. Activation - Limelight Orchestrate Content Delivery
4.9.2.1.
Basic Activation. Includes activation of Limelight Orchestrate Content
Delivery or Streaming Services and all their components, not including
Secure Services. Scope includes: order validation; configuration; a welcome
letter; a kickoff call and solution review; and use training.
4.9.2.2.
Advanced Activation. Includes activation of Limelight Orchestrate Content
Delivery and Limelight Orchestrate Media Content Delivery bundles and all
of their components, not including Secure Services. Scope includes
everything in basic activation, plus: best practices and handoff to support
team. This activation does not include Web development or application
development.
4.9.2.3.
Tailored Implementation. This Tailored Implementation is for Limelight
Orchestrate Content Delivery, including streaming Services and all its
components - plus additional services that are designed to meet the
Customer’s specific needs. Scope may include the following services, but
will be specifically defined in a Statement of Work (“SOW”): Web
development; API support; custom configurations; API support; additional
training; project management, and additional services (Non Accelerate) as
needed. Implementation will not begin until the parties have entered into a
SOW.
4.9.3. Traffic Director Optimization. This activation includes implementation of Traffic Director
for up to 25 policies and 50 resources.
4.9.4. Activation - Limelight Orchestrate Cloud Storage
4.9.4.1.
Basic Activation. This activation includes implementation of the Limelight
Orchestrate Storage solution using one of the standard replication strategies.
Scope includes: order validation; configuration; a welcome letter; a kickoff
call and solution review; training; best practices and handoff to support team.
4.9.4.2.
Tailored Implementation. This Tailored Implementation is for a storage
solution that meets Customer’s specific needs, inclusive of replicated
Content and Customer configurations. Scope may include the following, but
will be specifically defined in a SOW: Replication; Mutators; Custom
configuration; Additional Service (Non Accelerate); API support; Additional
Training; Project Management. Implementation will not begin until the parties
have entered into a SOW.
4.9.4.3.
Platform Data Upload. Limelight and Customer must mutually agree on the
quantity of objects to be transferred to the platform in the data upload. This
activation includes receipt and processing of physical media. There is a
100GB size limit per file. Confirming validity & integrity of data source (Cloud
or physical disk); Building a transfer manifest; Initiating a transfer; Verifying a
transfer; Generating a transfer report; Covers both Cloud upload and disk
upload; Includes shipping of physical media back to Customer.
4.9.4.4.
Platform Data Content Report. Identify Limelight storage contents to be
surveyed; Generation of report; Report provided as a text file to Customer;
URLs have a 30-day MediaVault token expiry
4.9.4.5.
Platform Data Export. Building transfer manifest; Optimizing disk usage;
Initiating transfer; Verifying transfer; Generating report; Advanced Services
will select the size and model of drive best suited to the data; Advanced
Services will notify Customer the number of disks required for transfer.
4.9.5. Activation - Limelight Orchestrate Video
4.9.5.1.
Basic Activation. This activation is for advanced activation of the Limelight
Orchestrate Video Professional Platform. Scope includes: Account Creation;
Validation; Welcome letter; Kickoff call and solution review; Training on
simple data migration via MRSS or FTP (one hour); API Support (Read
only); Control training (one hour); Handoff to support team.
4.9.5.2.
Advanced Activation. This activation is for advanced activation of the
Limelight Orchestrate Video Premier Platform and advanced solutions.
Scope includes everything in Basic Activation, plus: Account Creation;
Validation; Welcome letter; Kickoff call and solution review; Training on
simple data migration via MRSS or FTP (one hour); Custom encoding
profiles; Additional training; API Support (Read/Write); Control training;
Handoff to support team.
4.9.5.3.
Tailored Implementation. This Tailored Implementation of the Limelight
Orchestrate Video Enterprise Platform and Video MMS Services is designed
to meet the Customer’s specific needs. The scope may include the following,
but will be specifically defined in a SOW: Account Creation; Validation;
Welcome letter; Kickoff call and solution review; Simple data migration via
MRSS or FTP; Custom player development; Custom encoding profiles;
Additional training; Additional API support (Mobile); Control training; Handoff
to support team. Implementation will not begin until the parties have entered
into a SOW.
4.9.5.4.
Platform Data Upload. Limelight and Customer must mutually agree on the
quantity of objects to be transferred to the platform in the data upload. This
activation includes receipt and processing of physical media. There is a
100GB size limit per file. Confirming validity & integrity of data source (Cloud
or physical disk); Building a transfer manifest; Initiating a transfer; Verifying a
transfer; Generating a transfer report; Covers both Cloud upload and disk
upload; Includes shipping of physical media back to Customer.
4.9.5.5.
Platform Data Content Report. Identify Limelight storage contents to be
surveyed; Generation of report; Report provided as a text file to customer;
URLs have a 30-day MediaVault token expiry
4.9.5.6.
Platform Data Export. Building transfer manifest ; Optimizing disk usage;
Initiating transfer; Verifying transfer; Generating report; Advanced Services
will select the size and model of drive best suited to the data; Advanced
Services will notify Customer the number of disks required for transfer.
4.9.5.7.
MMD Live Activation. This activation is for setup and configuration of MMD
Live and/or provisioning of Standard Definition (SD), High Definition (HD) or
Full High Definition (FHD) slots.
4.9.6. Activation - Limelight Orchestrate Performance
4.9.6.1.
Basic Activation. This activation is for dynamic site acceleration for up to
three fully-qualified domains. The scope of includes: Kick-off call, confirm
scope (configurations, reporting, Content management); Inspect site(s),
headers, determine configuration(s) (up to three hostnames); Review
proposal with Customer, adjust if needed, schedule recurring implementation
status calls; Stage configuration(s), test site(s); Document configuration(s)
and review/request feedback; Train on testing methodologies, order entry,
reporting, purge, best practices, go-live and roll-back procedures; review
configuration document; Hand-off to Customer for final end-to-end QA
testing; Confirm acceptance, schedule go-live date; Send confirmation of
completion of work ("Production Ready"); Hand-off to account team and
support team; If “go-live” is within two weeks of Production Ready: Real-time
monitoring of go-live with engineers on reasonable stand-by; Includes basic
run-book creation.
4.9.6.2.
Tailored Implementation. This Tailored Implementation of the Limelight
Orchestrate Performance suite is designed to meet the Customer's specific
needs. The scope may include the following, but will be specifically defined
in a SOW: More than three hostnames requiring configuration (four or more);
Integration with other Limelight offerings (e.g. Content Delivery, Content
Director, Traffic Balancer/Failover/Director, Storage, Video, Content
Management); Front-End-Acceleration implementation (if applicable); Realtime monitoring or tap-on-the-shoulder assistance during go-live (if more
than two weeks after Production Ready); Business Rules "at the edge"
(internally known as LUA rules); Cache-key manipulation (e.g. by Cookie, by
header, by geo, by language); Mobile device detection; Origin configuration
review; End-to-end health-check; Origin load balancing, failover, geotargeting or multiple origin locations; Creation of custom views (sub reports)
for specific sites, file types, etc.; Creation of run-books, custom
documentation, custom how-to guides; Automated performance/load testing
(e.g. Gomez, Keynote, Catchpoint, SOASTA); Analysis and "matching" of a
non-Limelight configuration file/document; Integration or load balancing
between Limelight an another CDN; Use of wildcard or RegExp published
hostnames (one configuration matching more than one FQDN).
Implementation will not begin until the parties have entered into a SOW.
4.9.6.3.
Custom Rules Optimization. This activation is for up to three rule
configuration files. Scope includes six hours of planning, testing, Q&A, basic
documentation; If “go-live” is within two weeks of Production Ready,
Customer receives real-time monitoring of go-live with engineer on
reasonable stand-by; Analysis and "matching" of a non-Limelight
configuration file/document.
4.9.6.4.
Domain Name Activation. For Customers that already receive Limelight
Orchestrate Performance Services, scope includes additional or new domain
names, including copying an existing configuration; Six hours of planning,
testing, and basic documentation; Real-time monitoring of go-live with
engineer ready to assist.
4.9.6.5.
Traffic Director Optimization. This activation includes implementation of
Traffic Director for up to 25 policies and 50 resources.
4.9.6.6.
MMD Live Activation. This activation is for setup and configuration of MMD
Live and/or provisioning of Standard Definition (SD), High Definition (HD) or
Full High Definition (FHD) slots.
4.9.7. Activation - Secure Services
4.9.7.1.
Security/SSL Basic Implementation. This basic implementation is for
Limelight security, or standard, fully-qualified domain names and single
wildcard SSL certificates, or Customer provided certificates. The scope
includes: Media Vault; SWF Verification; RTMPE; Secure Traffic Delivery;
Customer provided SSL Certificate and/or Limelight procurement of SSL
certificate; Installation of certificate; Validation of certificate.
4.10. Limelight Customer Support - Advanced Services
4.10.1.
Limelight Customer Support - Advanced Services includes a set amount of hours of
Customer support and access to an Advanced Services team member. Access is during
normal business hours, in one time zone elected by Customer. Limelight Customer
Support provides coverage all other times. At its discretion, Limelight Customer Support
escalates issues to the Advanced Services team. Support hours are consumed by project
plan or “Rapid Reaction,” as elected by Customer. Project plans will have a written
scope, mutually agreed in advance of work. Rapid Reaction utilizes hours at Limelight’s
discretion for a faster response. All hours are tracked in 15 minute increments, and
reports are available, as requested. Limelight Customer Support - Advanced Services is
available in Bronze, Silver, and Gold packages.
4.10.2.
Advanced Services Support Bronze Package. This support package includes 10 hours
of consulting services, per month. This package does not include a SLA. Unused hours
expire at the end of each month.
4.10.3.
Advanced Services Support Silver Package. This support package includes 20 hours
of consulting services, per month. Additionally, at the start of the Initial Term, Limelight
will identify an Advanced Services contact, and a line manager contact. An escalation
path will also be identified and communicated to Customer. Customer will have access to
an Advanced Services Delivery Manager (“ASDM”). The ASDM provides oversight and
management of Advanced Services tasks with Customer. The ASDM conducts a realtime, virtual monthly business review for Customer. This package does not include a SLA.
Unused hours expire at the end of each month.
4.10.4.
Advanced Services Support Gold Package. This support package includes 40 hours of
consulting services, per month. At the start of the Initial Term, Limelight will identify an
Advanced Services contact, and a line manager contact. An escalation path will also be
identified and communicated to Customer. Customer will have access to an ASDM. The
ASDM provides oversight and management of Advanced Services tasks with Customer.
The ASDM conducts a real-time, virtual bi-weekly business review for Customer. This
package does not include a SLA. Unused hours expire at the end of each month.
Posted March 31, 2016