ROLE DESCRIPTION
Capability Specialist - Workforce Development
Technical Services
Last Updated on: 23 September 2015
Approval
Name:
Team Leader,
Capability Support:
Amanda Honan
Manager, Technical
Services
James Asciak
Approval Authority: Manager TS
Doc No. Capability Specialist – Workforce Development Page 1 of 5
Signature:
Date:
Effective Date: 23 September 2015
Version 1
Role:
Capability Specialist - Workforce Development
Business Group:
Projects and Engineering
Business Branch:
Technical Services (TS)
Team:
Capability
Classification/Size
of Role:
ASA Band 7
Location:
Melbourne or Brisbane
Manager:
Capability Manager
1. What is the
purpose of the
role?
The primary purpose of the role is to analyse specific capability gaps and develop
sustainable strategies to ensure effective and efficient business outcomes for the
Branch in 1-3 years. The role supports timely and appropriate skill, knowledge
and behavioural development for individuals. The role directly supports the
Riverina Technical Training program and future capability of TS.
2. What
contribution does
the role make?
The role provides a dedicated management focus with technical, leadership and
system knowledge sufficient enough to engage various stakeholders. This
includes all matters concerning the technical and/or leadership development of
Technical Services staff as well as facilitate and oversight development programs
for field technical staff.
The role interacts closely with Technical Services Managers and Learning
Academy staff to lead training needs prioritisation and scheduling and provides a
significant contribution to the development programs for trainees and apprentices.
The role assists the design and delivery of fit for purpose training programs,
cultural events and related activities; providing information to others.
Technical Accountabilities:
1.
Strategically prepare for future business and workforce requirements by
researching and analysing emerging human resource, workforce and
industry best practice trends in order to develop and implement strategic
resource plans.
2.
Leads the design and implementation of a national competency database
for TS, tracks progress of individuals, and makes adjustments based on
change, reports progress and/or emerging capability risks.
3.
Administration of field training programs and placements to suit the needs
of trainees and apprentices, including compliance with prescribed industry
licensing.
4.
Undertakes research and analysis for the purpose of supporting managers
and/or individuals in addressing knowledge, skill or behavioural
development needs.
5.
Leads meetings, workshops and seminars for the purpose of conveying
and/or gathering information required to ensure a fit for purpose approach
to knowledge transfer is development and maintained.
3. What are the role
accountabilities?
Approval Authority: Manager TS
Doc No. Capability Specialist – Workforce Development Page 2 of 5
Effective Date: 23 September 2015
Version 1
6.
Researches a variety of information (e.g. courses, materials, training
consultants, etc.) for the purpose of recommending and implementing
appropriate leadership development programs.
7.
Seeks feedback and monitors professional development training services
for the purpose of ensuring that performance outcomes are achieved within
budget and in line with defined objectives.
People Accountabilities:
1.
Develop the capability of staff, trainees and apprentices to address the
future requirements of Technical Services by providing coaching and
support.
2.
Mentor the competency development of staff, trainees and apprentices and
cultivate efficient and effective development processes.
3.
Maintain a high level of customer focus and engagement with managers,
staff and external service providers.
4.
Responds promptly to inquiries for the purpose of resolving problems,
providing information and/or referring to appropriate personnel.
Planning/Scheduling Accountabilities:
1.
Program training delivery and development needs to meet current and
future demand.
Safety Accountabilities:
4. Authorities/
Delegations:
5. Key Interfaces
and Relationships:
1.
Discharge safety accountabilities as defined in the Airservices Safety and
Accountabilities and Responsibilities document – AA-NOS-SAF-0007
2.
Maintain the paramount importance of safety and compliance in TS
activities.
As defined in the Airservices Instrument of Delegation, this position does not hold
any financial delegations.
Who:
Nature of Interaction:
Capability Manager
Special projects/activities, overall work
management and HR issues and processes.
Technical Services Branch
- Unit Managers and
Team Leaders
Advisory, support and identification of staff training
and development needs.
Technical Services
existing and future staff,
trainees and apprentices
Mentoring, recruitment and development.
Engineering Branch –
Maintenance Authorities
and Technical Authorities
Identification of emerging training needs to support
operational systems.
Approval Authority: Manager TS
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Effective Date: 23 September 2015
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People and Culture Leadership Development
Manager
Work collaboratively to assess identified leadership
capability gaps and co-design fit for purpose
programs.
Learning Academy Technology & Engineering
School staff
Work collaboratively with members of the Learning
Academy to ensure effective technical learning
outcomes.
External stakeholders –
Riverina Institute of TAFE;
other external agencies
and regulatory entities.
Maintain external supplier relationships, where
accountable, engaging with stakeholders to
strengthen collaboration and understanding of
requirements.
6. Key Performance
Indicators (KPI’s):
7. Knowledge,
Skills &
Experience:
8. Qualifications:

Stakeholder feedback in relation to timely and effective training or
development solutions.

Advancement of group skills as reflected in annual TNA reviews.

Annual staff engagement survey results relevant to role.
1.
Demonstrated experience in the research and development
of programs and/or strategies to achieve effective business
outcomes.
Essential
Desirable
2.
Demonstrated oral and written communication skills with the
ability to converse and convey complex technical and
people related matters at all levels of the organisation.
Essential
Desirable
3.
Demonstrated critical thinking and organisational skills
combined with strong leadership qualities.
Essential
Desirable
4.
Demonstrated ability to engage technology professionals,
mentoring ability and collaboration qualities.
Essential
Desirable
5.
Self-motivated and requiring limited direction to prioritise
and complete multiple and/or complex tasks.
Essential
Desirable
7.
Demonstrated commitment to Airservices Vision and
Values.
Essential
Desirable
8.
Experience within a Technical, Trade or other relevant
industry.
Essential
Desirable
9.
Sound knowledge of Airservices airways systems
maintenance practices and procedures, regulatory
compliance and safety management systems.
Essential
Desirable
1.
Tertiary qualifications to a minimum of Diploma Level in
Business, Management or Education or evidence of
relevant equivalent knowledge.
Essential
Desirable
2.
Current Workplace Assessor Qualification.
Essential
Desirable
3.
Australian Drivers Licence.
Essential
Desirable
Approval Authority: Manager TS
Doc No. Capability Specialist – Workforce Development Page 4 of 5
Effective Date: 23 September 2015
Version 1
4.
9. Additional
Information:
Business Improvement Certifications e.g. Lean Six Sigma
Essential
Desirable
This position is covered by the Airservices Australia Collective Agreement.
Interstate travel is a requirement of this role.
Approval Authority: Manager TS
Doc No. Capability Specialist – Workforce Development Page 5 of 5
Effective Date: 23 September 2015
Version 1