Fruition Partners is becoming a CSC Company
Partner Communication FAQ:
Q: What is Fruition Partners announcing?
A: On August 12 2015 US Eastern Time, August 13 2015 GMT, Fruition Partners announces that it will
be acquired by CSC to bring an industry-leading portfolio of cloud-based Service Management services
to a wide global audience. Fruition Partners has the largest practice of ServiceNow’s four Master
Solutions Partners worldwide, and is the largest ServiceNow-exclusive service-management consulting
firm. Fruition Partners is the only Master Solutions partner operating in both North America and Europe.
CSC (Computer Sciences Corporation) is an American multinational corporation that provides
information technology services and professional services. Its headquarters are located in Falls Church,
Virginia. CSC has approximately 70,000 employees in over 70 countries. The transaction is expected to
close later in 2015.
Q: Why are the two businesses doing this?
A: CSC believes that the growth of ServiceNow in the Service Management market represents a
broader shift in the way that organizations use technology to manage work. Fruition Partners is the
clear leader in practical application of ServiceNow and other cloud-based innovations within the modern
enterprise. Combining the industry-leading expertise and innovation of Fruition Partners with the scale,
reach, and extensive skill portfolio of CSC creates an extraordinary leadership position in this
ecosystem.
Q: What is the vision for Fruition Partners as part of CSC?
A: Fruition Partners will run the practice for ServiceNow and associated service-management activities
within CSC. CSC is emphasizing the culture of Fruition Partners and has chartered us to continue to be
disruptive, retain and grow our people, and invest in new technology including ServiceNow
development.
Q: What attracted CSC to Fruition Partners?
A: Fruition Partners is a linchpin in a series of investments that CSC is making to solidify its place as a
key provider in cloud and “as a service” innovation. CSC believes that the growth of ServiceNow in the
service-management market represents a broader shift in the way that organizations use technology to
manage work. CSC sees Fruition Partners as the clear leader in the practical application of ServiceNow
and other cloud-based innovation within the modern enterprise.
Most importantly, CSC was attracted by our customers’ success stories. It wants to build on this
success and supplement our existing capital and resources to allow us to continue to support our
customers as CSC expands its service management and ServiceNow efforts.
Q: What is the vision for Fruition Partners as part of CSC?
A: Fruition Partners will run the practice for ServiceNow and associated service-management activities
within CSC. CSC is emphasizing the culture of Fruition Partners and has chartered us to continue to be
disruptive, retain and grow our people, and invest in new technology including ServiceNow
development. The acquisition of Fruition Partners will accelerate growth in CSC’s global enterprise
service-management business, including the transition of key CSC customers to the ServiceNow
platform. This will enable CSC to provide enterprise clients with end-to-end support for ServiceNowrelated software and solutions.
Q: Where will Fruition Partners be integrated into CSC?
A: Fruition Partners will become a part of the Global Enterprise Solutions organization in Global
Business Services (GBS), joining the existing SAP, Workday and Salesforce practices. It will form the
core of a new ServiceNow practice reporting to Ravi Puri. Marc Talluto, Fruition Partners CEO, will
report to Ravi and the rest of the Fruition Partners team, including sales and delivery, will report up
through Marc.
Q: When will Fruition Partners be integrated into CSC?
A: The integration of Fruition Partners into the GBS organization will follow a natural progression over
time, allowing Fruition to retain its agility, speed and flexibility in serving clients without disruption. We
expect no significant organizational changes through the remainder of the calendar year.
Q: What does this acquisition mean to Fruition Partners’ partners and alliances?
A: Partnerships are continuously being evaluated and initiated. The business unit will maintain all
existing partnerships and continue the process of developing our burgeoning relationships. If your
organization has an existing partnership with CSC, or if you have concerns about conflicts, please
contact your partner manager. For partners in good standing, we anticipate a growth in opportunities as
our own business continues to grow.
Q: Will our partnership agreement still be valid?
A: CSC intends to honor all existing partner agreements. Most partner agreements will transition with no
changes. Some partnership agreements have requirements about change in control, so your partner
manger will be in touch as proper consents will need to be attained to assure that your agreement
transitions with the rest of the business.
Q: Will Fruition Partners be working with new partners as a result of this acquisition?
A: CSC has a wide range of technology partners and the Strategy and R&D teams will evaluate
opportunities under the existing intake process for the time being. We expect that we will work with
more partners, but our assessment process will continue to ration our investment in line with opportunity.
Q: What is the effect on the ServiceNow relationship?
A: ServiceNow is a strategic and important partner of CSC and we are committed to growing and
strengthening our relationship with ServiceNow. Combined, Fruition Partners and CSC will build an even
broader, more strategic, globalized relationship that leads the market.