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Answer Keys
Pretest/Looking Forward
Answer Key
Copyright © by The McGraw-Hill Companies, Inc.
Chapter 1
Chapter 2
Chapter 3
Chapter 4
1. c
1. V, N, Adj
1. c
1. d
2. d
2. Pron, N, Prep
2. b
2. c
3. b
3. V, C, Prep
3. d
3. a
4. c
4. Adj, Prep, N
4. a
4. b
5. c
5. Adv, V, Adj
5. d
5. d
6. c
6. V, C, N
6. c
6. c
7. a
7. Pron, Prep, Adj
7. c
7. a
8. b
8. I, V, Adj
8. b
8. a, b
9. d
9. N, V, N
9. b
9. b, d
10. b
10. Adv, Prep, C
10. a
10. a, d
11. b
11. Adv, V, Prep
11. d
11. a, c
12. a
12. Adj, V, Prep
12. a
12. b, c, d
13. c
13. N, N, Adj
13. c
13. b, c, d
14. d
14. Adv, Adj, N
14. d
14. b, c
15. b
15. Prep, V, N
15. b
15. a, b, d
Chapter 5
Chapter 6
1. d
1. Trent, follow-up file, calendar
2. a
2. salesperson, Superintendent, proposal
3. b
3. book, the, at
4. c
4. faculty, North Central Technical College, City,
group calendar
5. b
5. Human Resources Department, professional
speaker, consultant, seminar, time management
6. d
6. fall, Redwood Lodge, northern, state
7. c
7. Health Ordinance, Memorial Day
8. c
8. notebook, a, she, shortcut, questions, concerns
9. a
9. messy, careless, e-mail
10. c
10. We, staff
11. a, c
11. d
12. c, d
12. c
13. a, d
13. c
14. a, b
14. c
15. b, c
15. a
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Chapter 7
Chapter 8
Chapter 9
1. c
1. Yes
1. c
2. c
2. their, his or her
2. a
3. b
3. Yes
3. b
4. d
4. their, its
4. c
5. b
5. her, their
5. b
6. a
6. you, we
6. c
7. a
7. they, the coworkers or the clients
7. d
8. b
8. their, her
8. c
9. a
9. me, I
9. c
10. b
10. Every one, Everyone
10. c
11. c
11. she and he, they
11. b
12. d
12. their, her
12. a
13. a
13. their, his
13. a
14. d
14. Yes
14. c
15. b
15. their, its
15. d
Chapter 10
Chapter 11
Chapter 12
1. b
1. Mike teaches
1. c
2. a
2. collaborations allow
2. d
3. b
3. survey provides
3. d
4. a
4. Nancy Brandon plans
4. b
5. b
5. link is
5. a
6. b
6. Most schedule
6. c
7. a
7. committee knows
7. c
8. b
8. three-fifths is
8. d
9. b
9. surveys are
9. c
10. a
10. economics were
10. b
11. a
11. work takes
11. d
12. a
12. instructor, manager, recommends
12. b
13. a
13. Everyone seems
13. b
14. a
14. Berrett-Koehler Publishers, Inc.,
publishes
14. d
15. a
15. a
15. dollars was
Chapter 13
2
Chapter 14
Chapter 15
1. b
1. F
1. c
2. c
2. F
2. b
3. a
3. T
3. a
4. d
4. F
4. b
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
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5. b
5. F
5. c
6. d
6. T
6. b
7. a
7. T
7. d
8. c
8. F
8. a
9. b
9. T
9. c
10. a
10. F
10. b
11. a
11. T
11. c
12. d
12. F
12. b
13. b
13. T
13. b
14. b
14. T
14. c
15. a
15. F
15. b
Chapter 16
1. interviews
2. K R CPA Baker Lester Wilmington
3. jobs scarce
4. seminars
5. computerized employees
6. Davis specialist
7. employee
8. employees age
9. information accessed
10. December 1 2000 Marshfield Wisconsin
Copyright © by The McGraw-Hill Companies, Inc.
11. promotion change
12. escalate,
13. seekers, interviews,
14. last,
15. said workers,
Chapter 17
1. The letter is too curt; there is nothing personal about it.
2. “The five Cs of writing,” said the instructor, “are in the textbook in
three places: Chapter 2, Chapter 7, and Chapter 9.”
3. Yes
4. Lisa knew the importance of communicating any job-related concerns
to her project coordinator.
5. Discuss three or four major points—five at the very most—in your oral
presentation.
6. Include the subject of your message in your e-mail correspondence.
(You will get a better response with a specific subject line.)
Answer Keys
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7. I read several good suggestions about maintaining communication
among workers in an article that appeared in The San Antonio Business
Journal.
8. Yes
9. Employees communicate with each other in different ways; therefore,
we are conducting a survey to identify these practices.
10. Several areas covered in the book Write to the Point are punctuation
and capitalization, grammar, and often-confused words.
or
Several areas covered in the book Write to the Point are:
Punctuation and capitalization
Grammar
Often-confused words
11. I could not believe that a manager misspelled the word “excellent” in a
letter that promoted the firm’s description of its service.
12. Each sentence should consist of one thought—and one thought only—
to make it easier for your reader to understand.
13. At least three-fourths of my day is spent in writing e-mails and reports.
14. Karen had to adjust her writing to adhere to the requirements of the
Food and Drug Administration (FDA).
15. Her online job request included the statement “I recieved [sic] my
Microsoft Specialist certificate in May.”
1. 6
six
2. 37
Thirty-seven
3. 3d
third
4. August, 1998
August 1998
5.
Yes
6. $300.00
4
seventy-five
Copyright © by The McGraw-Hill Companies, Inc.
Chapter 18
$300, 75
7.
Yes
8.
Yes
9. 1/8
one-eighth
10. eight
page 8
11. 8th
eighth
12. model
Model
13. Size six
size 6
14. volume 5
Volume V
15. twelve
12
Answer Keys
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Posttest/Looking Back
Answer Key
Copyright © by The McGraw-Hill Companies, Inc.
Chapter 1
Chapter 2
Chapter 3
Chapter 4
1. b
1. V, C, Pron, N
1. c
1. d
2. b
2. Adj, N, Prep, N
2. b
2. c
3. c
3. Adj, C, Prep
3. d
3. d
4. a
4. Adv, Pron, N
4. b
4. b
5. b
5. V, N, C, Prep
5. b
5. d
6. a
6. N, V, Adj
6. b
6. a
7. c
7. N, V, Prep, C
7. c
7. b
8. b
8. Pron, Pron, Adj, C
8. b
8. a, b, d
9. d
9. I, Adv, Pron, Prep
9. b
9. b, d
10. b
10. Adj, Adj, Prep, N
10. a
10. c
11. d
11. Adj, N, V, Prep
11. d
11. b, d
12. c
12. N, V, C, Adj
12. c
12. a, b, c
13. d
13. Pron, Adj, N, V
13. c
13. a
14. b
14. N, Adj, V, Adv
14. a
14. a, b
15. b
15. Adj, V, Adj, C
15. c
15. a, d
Chapter 5
Chapter 6
1. d
1. Kay, Dylan, junk mail, breaks
2. a
2. committee, Senator, seminar
3. b
3. of, the
4. c
4. You
5. a
5. winter, Accounting Department, Ravenwood
Lodge
6. c
6. managers, Asymetrix, Organizational Management
Conference, Park
7. b
7. Business English, Community College
8. c
8. Arrange, Let, voice mail, Set
9. a
9. associate’s degree, business communication,
university
10. a
10. monthly planner, weekly objectives list, weekly
planner, time log
11. a, c
11. c
12. a, c
12. d
13. a, d
13. c
14. a, b, d
14. c
15. b, c
15. d
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Chapter 7
Chapter 8
Chapter 10
1. c
1. Yes
1. c
1. b
2. d
2. their, his or her
2. a
2. a
3. d
3. Yes
3. b
3. b
4. b
4. their, its
4. c
4. a
5. a
5. their, his or her
5. d
5. b
6. a
6. you, your, we, our
6. d
6. b
7. b
7. Yes
7. b
7. b
8. a
8. Yes
8. c
8. a
9. b
9. me, I
9. b
9. b
10. d
10. Yes
10. d
10. b
11. b
11. his or her, their
11. a
11. a
12. d
12. their, its
12. c
12. b
13. c
13. their, its
13. c
13. a
14. d
14. their, her
14. d
14. b
15. d
15. Yes
15. c
15. b
Chapter 11
Chapter 12
Chapter 13
1. Carmen analyzes
1. c, d
1. a
2. members present
2. c
2. c
3. article stimulates
3. b
3. a
4. Stanley Julia suggests
4. b
4. b
5. evaluations are
5. c
5. b
6. Many like
6. d
6. d
7. team understands
7. d
7. a
8. percentage enjoy
8. b
8. a
9. names are
9. b
9. d
10. politics have
10. a
10. b
11. Solving takes
11. c
11. c
12. agenda gives
12. a
12. a
13. facilitator participant keeps
13. c
13. c
14. Everyone seems
14. b
14. b
15. Reynolds Stationers sells
15. c
15. a
Chapter 14
6
Chapter 9
Chapter 15
Chapter 16
1. F
1. b
1. interview
2. F
2. a
2. Lock Ph D Road Phoenix 85674
3. T
3. b
3. résumé
4. T
4. c
4. advertisements agencies
Answer Keys
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5. T
5. b
5. interview creative
6. T
6. d
6. jobs estimates
7. T
7. c
7. interviews
8. T
8. a
8. firms ones file
9. F
9. d
9. clubs agencies
10. F
10. a
10. Technology June 1 2005 Carbondale
11. F
11. c
11. position
12. F
12. b
12. interviewer,
13. T
13. b
13. Ruff promotion
14. F
14. d
14. interviews thin,
15. F
15. c
15. said company employer, position
.
Chapter 17
1. Nonverbal cues are especially important in conveying feelings; some
researchers maintain that a nonverbal message contributes more to the
message than the spoken words.
or
Nonverbal cues are especially important in conveying feelings. Some
researchers maintain that a nonverbal message contributes more to the
message than the spoken words.
2. “Quadico strives for effective communication,” said the speaker, “and
uses the following techniques when introducing a new employee
benefits plan: written summaries, face-to-face meetings, and videos.
3. Yes
4. Many businesses offer in-house training programs in communications.
Copyright © by The McGraw-Hill Companies, Inc.
5. Spanish, Japanese, Chinese, Italian, and French—these are the
languages in our diverse workforce that have enriched my
understanding of different cultures.
6. We use the Internet daily for our research. (See the reference entitled
“Online Search Procedures” for information about using search engines.)
7. Yes
8. Jerry Simpson said, “Good listening supports effective relationships in
the organization . . . .”
9. Important listening skills are listening carefully, looking at the
speaker, and taking notes.
10. Do you have the “go-get-em” attitude at work?
11. My supervisor said, “Take your time and tell me everything,” but then
she glanced at her watch, which indicated that she was really saying,
“Hurry up! I do not have all day.”
12. I read in the book Being a Success on the Job that distinguishing among
the four types of language traps—dehumanization, stereotyping,
categorization, and polarization—will improve career success.
13. In one-on-one interactions, Jessica’s communication style is selfconfident, casual, and relaxed.
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14. Josh stated on his resume that he was seeking a salary commiserate
[sic] with his training and experience and that he wanted to work
party-time [sic].
15. The abbreviation RIM (Records and Information Management) was a
well-known expression to three-fourths of the ARMA (Association of
Records Managers and Administrators International) members
surveyed in the 1990s.
Chapter 18
1. thirteen, 1
13 one
2. 2nd
second
3. January, 1997,
January 1997
4. twenty
20
5. $1,000.00
twenty-five
$1000
25
6. $31,300,000,000
$31.3 billion
7. 40
Forty
8. 2 p.m. in the afternoon
2 p.m.
9. two and one-half
21⁄2
10. four
nine
4, 9
11. 1 10
one ten
32 371 January 2005
12. thirty-two three hundred and
June 2006 $18,000
seventy-one January, 2005
June, 2006 eighteen thousand dollars
14. 1/3
1
62nd
510
ten forty $836.00
15. $5,000,000.00
25 feet by 50 feet
One
62d
one-third 1040 $836
$5 million or 5 million dollars
25 x 50 feet or 25' x 50' or
25 by 50 feet
Copyright © by The McGraw-Hill Companies, Inc.
13. Five-ten
Answer Keys
Business English at Work
Chapter 1
Checkpoint 1.1
A.
8
1. In ter net
Answers will vary
N
2. on line
Answers will vary
Adj, Adv
3. search en gine
Answers will vary
N
4. ref er ence
Answers will vary
N, Adj
5. com pu ter
Answers will vary
N, Adj
6. re source
Answers will vary
N, Adj
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B.
1. a person who writes a speech, book, etc., for another who is presumed
to be the author
2. a mark made in written or printed matter to show the place where
something is to be inserted
3. picture image or other representation
4. simultaneous combined use of several media at once, such as films,
slides, flashing lights, and music
5. the following of some plan or course of action
C.
E.
4. ref' er ence
1. parallel
5. di rec' to ry
2. receipt
6. re ferred'
3. access
7. in dis pen' sa ble
4. scanner
8. mil len' ni um
5. optical
9. di verse'
6. resolution
Checkpoint 1.2
1. a. Punctuation: Major Marks
b. Punctuation: Other Marks
c. Capitalization
d. Numbers
e. Abbreviations
2. desert: to abandon (v); barren land (n); a deserved reward (n).
dessert: last course of a meal
Copyright © by The McGraw-Hill Companies, Inc.
3. USDA, in or in.
4. 50 cents
5. Answers will vary.
Checkpoint 1.3
1. bearing, familiarization, introduction
2. excuse, explain away, rationalize, defend
3. data, facts, knowledge
4. duplicate, imitate, replicate, reproduce
5. visual, apparent, viewable
Checkpoint 1.4
1. a. delete b. insert space
c. insert apostrophe
d. move left
2. a.
c.
d.
Answer Keys
b.
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Checkpoint 1.5
Checkpoint 1.6
1. a
1. formerly
2. e
2. faze
3. i
3. waste
4. c
4. Weather, latter
5. h
5. kind of
6. o
7. a
8. s
9. c
10. c
Practice 1
Concept Review
Proofreading
Word Usage
1. a
1. a
1. formally
5. access
2. d
2. c
2. Nevertheless
6. eager
3. b
3. access
7. complimented
4. c
4. fewer
8. To
Definitions
Parts of Speech
Spelling
1. b
1. d
1. thesaurus
2. d
2. a
2. paid
3. b
3. Yes
4. Yes, available
5. Yes, excellent
Proofreading
1. Web site design offers an interesting and challenging career.
2. Your introduction to online classes will begin at 1 p.m. Friday.
3. Phone Base includes more than 100 million telephone listings on five
CD-ROMs.
4. Software applications become obsolescent very quickly.
5. We have found definitions of computer terms on the Internet.
Synonyms
Parts of Speech
1. N
5. N, Adj, VT
1. speed up, hurry, hasten
2. N, VI
6. Adj
2. common
3. VT, VI, N
7. Conj
3. advertise, distribute
4. Adj, N
8. Conj, Adv
4. different
5. use
6. indifferent, emotionless
10
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
Practice 2
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Practice 5
Concept Review Proofreading
Word Usage
1. d
1. b
1. local
5. occasions, advised
2. d
2. a
2. exceeded
6. counselor, advice
3. c
3. access
7. complimented, edition
4. d
4. paid
8. adapted, course,
every one
Definitions
Parts of Speech
Spelling
1. b
1. b
1. occurred
2. b
2. c
2. Yes
3. government
4. enrolled
5. pronunciation
Practice 6
Proofreading
1. Ellen is canceling her subscription to BusinessWeek because she does
not have time to read it.
2. Even 128 megabytes of RAM (Random-Access Memory) will not run
some of our graphics programs.
3. Joanne usually arrives at work at 6 p.m. and checks her e-mail
immediately.
4. He said, “I will install your software next week.”
5. Internet service provided by cable is hundreds of times faster than using
a phone line.
Synonyms
Copyright © by The McGraw-Hill Companies, Inc.
Parts of Speech
1. Adj
5. Adv
1. unclear, vague
2. N, VT
6. Conj
2. many
3. N, VI, VT
7. Adj
3. destroyed
4. N
8. Prep
4. draining
5. excessive, insincere, sickening
6. indifferent, routine
Chapter 2
Checkpoint 2.1
Checkpoint 2.2
Checkpoint 2.3
1. C, C, P
1. him
1. Pron, C, P, Pron, C, P
2. C, P, C
2. I, I, my
2. Pron, Pron, Pron, C
3. P, C, C
3. me, my
3. Pron, C, Pron, C, P
4. P, C, C
4. their, they
4. Pron, Pron, C
5. C, C, C
5. she, her, our
5. Pron, C, P, Pron, C, P
6. C, P
6. We, them
7. you, me, it
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Checkpoint 2.4
Checkpoint 2.5
Checkpoint 2.6
1. A
1. blinking, incoming
A.
2. A
2. pleasant, favorable
1. long, Adj
3. H, H
3. phone, second
2. jumped, V
4. H, A
4. detailed, telephone
3. satisfied, Adj
5. L
5. any, unknown
4. soon, Adv
6. H, A
6. unethical, unprincipled
5. solved, V
7. H, A
6. attend, V
8. L
B.
9. A
1. Adv
10. A
2. Adj
3. Adj
4. Adj
5. Adv, Adv
6. Adj
1. C
5. C, Prep
2. C
6. Prep
3. Prep
7. I, Prep
4. I, Prep
8. C, Prep
Practice 1
Practice 2
Recognizing Parts of Speech
Identifying Parts of Speech
1. c
1. N, Adv, V, Prep, N
2. d
2. Pron, N, Adj, C
3. a
3. Pron, Adv, Adj, Prep
4. a
4. V, N, C, N
5. c
5. V, Prep, N, C, Adj
6. b
6. V, Adj, Prep, Adj
7. b
7. N, Prep, V, N
8. d
8. I, Pron, Pron, Prep
9. c
9. N, Pron, Adj, Prep
10. c
10. Pron, Prep, N, Adv
Nouns
1. technicians (C), requests (C), service (C), Sioux Falls (P), area (C)
2. Carrie (P), employee (C), time (C), clients (C), Canada (P)
3. Max Phillips (P), University of Illinois (P), seminar (C), employees (C)
4. phones (C), rooms (C), Mercy Hospital (P)
12
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
Checkpoint 2.7
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Personal Pronouns
Verbs
1. her, she, her
1. called
2. he, his, their
2. was
3. I, my
3. uses
4. you, your, me
4. will call
Adjectives
Adverbs
1. urgent, phone, customer, service
1. adequately
2. wide, telecommunications, business
2. immediately
3. prepaid, phone, long-distance
3. increasingly
4. recent, telephone
4. often, effectively
Prepositions or Conjunctions
1. in (Prep), and (C)
2. to (Prep), but (C), in (Prep)
3. for (Prep), at (Prep), on (Prep)
4. about (Prep), and (C), before (Prep), on (Prep)
5. for (Prep), but (C), from (Prep)
Copyright © by The McGraw-Hill Companies, Inc.
6. or (C), with (Prep)
Practice 5
Practice 6
Recognizing Parts of Speech
Identifying Parts of Speech
1. b
1. N, V, Pron, Adv
2. d
2. Adj, V, N, Adj
3. d
3. Pron, Prep, V, N
4. b
4. I, Adj, Adj, N
5. b
5. N, Prep, Adj
6. c
6. Adv, Adj, Prep, N
7. a
7. Adj, V, Prep, Adj
8. b
8. N, Adv, Adj, N
9. c
9. N, Prep, Adj, N
10. c
10. Prep, Adv, V, N
Nouns
11. employee (C), seminar (C), Oklahoma City (P)
12. Jan (P), check (C), employees (C)
13. New York (P), use (C), phones, (C), drivers (C), roads (C)
14. Insurance Institute for Highway Safety (P), accidents (C), phones (C)
Personal Pronouns
Verbs
1. he, their
1. has
Answer Keys
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2. she, she
2. were disappointed
3. We, their, our, our
3. is
4. I, my, my
4. met
Adjectives
Adverbs
1. Interpersonal, telephone, sales, job
1. constantly
2. In-house, office, Internet, quiet, work
2. quickly, satisfactorily
3. free, each, practical, telecommunications
3. often
4. home, pleasant, neat, well-lit, quiet
4. dramatically
Prepositions or Conjunctions
1. by (Prep), to (Prep), in (Prep)
2. in (Prep), and (C), of (Prep), on (Prep)
3. from (Prep), with (Prep), and (C), by (Prep)
4. in (Prep), for (Prep)
5. in (Prep), and (C)
6. for (Prep), but (C), neither (C), nor (C), and (C)
Chapter 3
Checkpoint 3.1
Checkpoint 3.2
Checkpoint 3.3
1. CR
.
1. They
2. Yes
2. S
.
2. representative
3. No (1, 2)
3. DQ
?
3. Cameras, film
4. Yes
4. DC
.
4. Elizabeth Franson, I
5. Yes
5. DQ
?
5. Customers
6. No (1, 2, 3)
6. CR
.
6. habits
7. No (1, 2)
7. E
!
7. management
8. Yes
8. IQ
.
8. You, Julia
9. S
.
9. employees
10. DC
.
Copyright © by The McGraw-Hill Companies, Inc.
1. Yes
10. We
Checkpoint 3.4
1. (CRI Technology and TeleVideo Productions)
2. (Most major hotels and airlines)
3. (CD-ROM phone books)
4. (A good salesperson)
5. (Active community support and employee participation)
6. (The university and the technical college)
7. (Customer feedback)
8. (One women’s apparel shop)
14
Answer Keys
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Checkpoint 3.5
1. is
6. study, learn
2. thrive, increase
7. focused
3. enjoyed
8. role-play, receive
4. are
9. offer, reach
5. should record
10. will require
Checkpoint 3.6
1. (becomes your greatest advantage in reaching new markets.)
2. (use electronic inventory systems to avoid running out of stock.)
3. (processes all customer communications within 24 hours.)
4. (plans and rehearses a new product demonstration.)
5. (spend more money in strong economic times.)
6. (rewards new ideas, develops them, and evaluates the end results.)
7. (originated during the early years of retailing.)
Copyright © by The McGraw-Hill Companies, Inc.
8. (counsel and assist clients in a 12-state area.)
Checkpoint 3.7
Checkpoint 3.8
Checkpoint 3.9
1. DO
1. centers, lie, I
1. P
2. IO
2. You, know, N
2. I
3. DO
3. suggestions, are, I
3. P
4. IO
4. quotas, are, I
4. I
5. DO
5. people, are, I
5. D
6. IO
6. customers, appreciate, N
6. P
7. C
7. I
8. C
8. D
Checkpoint 3.10
1. X
3. S
5. R
7. C
9. D
2. R
4. F
6. X
8. D
10. F
Practice 1
Practice 2
Word and Sentence Identification
Parts of a Sentence
Punctuation
1. d
1. customers demand
1. ?
2. d
2. FDA restricted
2. .
3. a
3. You answer
3. .
4. b
4. Better Business
4. .
Bureau, U.S. Postal
5. .
Service are
5. c
6. c
5. goals are
7. d
Answer Keys
15
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8. c
9. d
10. d
Objects and
Complements
Sentence Order
1. products
1. you
2. me
2. system will tell
have built
Independent and
Dependent Clauses
No
1. No
Yes
2. Yes
3. addresses
3. business will target No
3. Yes
4. customers surveys
4. courses
No
4. No
5. prerequisite
5. bonus
No
5. Yes
are
is
Sentence Formation (Answers vary)
1. Customer service is more than an eagerness to please; it is also
customer satisfaction.
2. I apologize for the inconvenience; our Super Bowl stock disappeared
within an hour of delivery.
3. Whether you are a lifetime customer or a newcomer, we appreciate
your business.
4. Bryant and Stoker eliminated commissions and placed sales personnel
on salary.
Practice 5
Practice 6
Word and Sentence
Identification
Parts of a Sentence
Punctuation
1. c
1. creativity, originality, characterize
1. .
2. a
2. You give
2. ?
3. c
3. associate answered
4. a
4. People
5. a
5. greeting creates
gave
3. .
remember
4. .
5. .
6. c
7. b
8. b
9. b
10. c
Objects and
Complements
Sentence Order
1. interest
1. you have checked
2. customers coupons 2. coupon is
16
Independent and
Dependent Clauses
No
1. No
No
2. Yes
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
5. Business owners may use different training methods, but they should
make a commitment to improve customer relations.
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3. service
3. desk is
No
3. Yes
4. salesperson
4. Tim explained
Yes
4. Yes
5. available
5. representatives are No
5. No
Sentence Formation (Answers vary)
1. If your job involves taking calls from unhappy callers, you have a
difficult job.
2. Put people before paperwork; help the customer first.
3. When a customer has a problem, address it quickly.
4. Your attitude is contagious and will affect the customer.
5. Never promise what you cannot deliver; honesty is the best policy.
Chapter 4
Checkpoint 4.1
A.
1. attitude
8. Becker & Associates
16. protection
3. studios
11. modems
18. Rodriguez
4. Colby
12. achievement
19. directories
5. Orlando
13. Seattle
20. professional
6. connection
14. footnote
7. years
15. Lake Superior
B.
Copyright © by The McGraw-Hill Companies, Inc.
classes, institutions, Students, classes, others, interests, skills, students,
students, classmates, instructor, Students, class, Japan, Brazil, Sweden,
language, English, benefit, education, people, access, courses
Checkpoint 4.2
Checkpoint 4.3
1. DO
1. employees, information, Internet,
2. DO
2. Carson, colors, ads, presentations, audience
3. DA
3. forum, topic
4. App
4. board, activities
5. Comp
5. browser, users, Internet, Web
6. DO
6. flame, message
7. Subj, OP
7. Readers, copy, screen
8. DA
8. Students, jobs, occupations, Internet
9. IO
9. panel, report, issues
10. App
Answer Keys
10. librarians, services, cardholders
17
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Checkpoint 4.4
Checkpoint 4.5
Checkpoint 4.6
1. losses
1. communities
1. series
2. inches
2. delays
2. teeth
3. chefs
3. the O’Rileys
3. athletics
4. thieves
4. photos
4. trout
5. viruses
5. entries
5. women
6. glitches
6. dictionaries
6. courage
7. Sanchezes
7. stereos
7. gentlemen
8. tariffs
8. heroes
8. decency
9. taxes
9. beneficiaries
9. goods
10. buses, busses
10. egos
10. feet
11. duplexes
11. smileys
12. blitzes
12. solos
13. scarfs, scarves
Checkpoint 4.7
Checkpoint 4.8
1. bureaus (pref.)
1. cks.
2. prospectuses
2. Cs
3. antennas (radio), antennae (insect)
3. yd
4. formulas (pref.)
4. CPAs
5. referendums (pref.)
5. depts.
6. matrices (pref.)
6. HMOs
7. crises
7. u’s
8. diagnoses
8. 9s
Practice 1
Practice 2
Identifying Plural Nouns
Plural Forms of Nouns
1. addresses
1. staffs
2. PCs
2. Bushes, Truaxes, holidays
3. vetoes, delays
3. companies, graphics
Copyright © by The McGraw-Hill Companies, Inc.
14. halves
4. discussions, folks, chatboxes 4. criteria
18
5. children
5. students, computers
6. deliveries, receipts
6. libraries, classes
7. crises
7. 940s, 941s
8. Rusches, analyses
8. Businesses
9. bookshelves, DVDs
9. searches, employees
10. 1990s
10. photos, properties
11. topics
11. CDs
Answer Keys
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12. hypotheses
12. agencies, universities, eighties
13. heroes
13. Families, thousands, DVDs, children
14. wishes
14. dollars
15. Bradleys
15. alleys, factories, deliveries
16. memorandums (pref.)
16. brands
17. videos, babies
17. tornadoes (pref.)
18. companies, months
18. diagnoses
19. logos
19. Curriculums, capabilities
20. portfolios
20. species
Noun Functions
Noun Usage
Noun Applications
1. Subj
Answers vary
1. Internet, specs, companies, criteria
2. DO, OP
3. OP
2. accountants, partnerships, online
courses, CPAs
4. DA
Copyright © by The McGraw-Hill Companies, Inc.
5. Comp
Practice 5
Practice 6
Identifying Plural Nouns
Plural Forms of Nouns
1. classes
1. sheriffs, Counties
2. ATMs, boxes
2. cities
3. overviews, basics
3. dishes
4. matches, inquiries
4. dictionaries, definitions
5. men, women
5. W2s
6. cities
6. batches
7. mice
7. DJs
8. Cortezes
8. addresses
9. proofs
9. engines
10. 1990s
10. faxes, 1990s
11. icons
11. hours
12. criteria (pref.)
12. politics
13. stereos
13. videos
14. searches
14. libraries
15. Duncans
15. children
16. parentheses
16. salmon
17. zeros (pref.)
17. integrity
18. analyses
18. browsers
19. CPAs, 1980s
19. conversations
20. Multimedia, habits
20. savings
Answer Keys
19
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Noun Functions
Noun Usage
Noun Applications
1. Subj
Answers vary.
1. thousands, details, sketches, photos
2. Internet, product reviews,
discussion forums, prices, PDAs
2. Comp
3. App
4. DO
5. OP
Chapter 5
Checkpoint 5.1
Checkpoint 5.2
Checkpoint 5.3
1. clipboards
A.
A.
2. cupfuls
1. Nom, Obj, Obj
1. committee’s
3. attorneys-at-law
2. Nom, Obj
2. company’s
4. vice admirals
3. Poss
3. client’s
5. letterheads
4. Nom, Obj
B.
6. layoffs
5. Nom, Obj
1. Todd’s
7. bulletin boards
B.
2. customer’s
8. disk drives
1. post office
3. Jan’s
9. backups
2. drawbacks
4. month’s
10. department chairpersons
3. upturns
5. Microsoft’s
11. notaries public (pref.)
4. brothers-in-law
6. Idaho’s
12. follow-ups
5. coworkers
7. editor’s
13. paper clips
14. cross-examinations
Checkpoint 5.4
Checkpoint 5.5
A.
1. investors
investors’
1. firms, finances
firm’s
2. bosses
bosses’
2. Jasons
Jason’s
3. browsers
browsers’
3. users, products
Yes
4. children
children’s
5. designers
designers’
4. writers, words, beliefs,
convictions, changes writer’s
B.
1. heroes
2. committees’
3. speaker’s
4. employees’
5. visitors
6. networks
20
5. Lindas, hints
Linda’s
6. Aprils
April’s
7. Advertisers, Webs
Web’s
8. companys, users
company’s
9. Intranets, technologies,
Yes
1990s
10. gimmicks, designs,
viewers
viewer’s
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
15. half-gallons
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7. administrators
8. months’
9. companies’
10. women’s
Checkpoint 5.6
Checkpoint 5.7
1. Nardin’s
1. years’
6. site’s
2. Thomas’s and Marcy’s
2. competitor’s
7. CPA’s
3. Association’s
3. Yes
8. Yes
4. Nobu’s
4. attorneys’
9. semester’s
5. Charles’s and Liane’s
5. Yes
10. proofreader’s
6. Commerce’s
Practice 1
1. week’s
9. feedback
2. travelers’, agent’s
10. Kelly and Chuck’s
3. world’s
11. children’s, kids’
4. Viruses
12. companies’
5. advertisers’
13. ISP’s
6. providers’, Juno’s
14. passwords, PINs
7. day’s
15. employees, clients’
8. news
Practice 2
Applying
Possessive Rules
Copyright © by The McGraw-Hill Companies, Inc.
Identifying Possessive Forms
1. witness’s
witnesses
witnesses’
Answers for rules vary
2. attorney’s
attorneys
attorneys’
1. hour’s
3. agency’s
agencies
agencies’
2. women’s
4. child’s
children
children’s
3. editors in chief’s
5. notary public’s
notaries public notaries public’s (pref.)
Locating Plurals and Possessives
1. Idiot’s
6. users
2. programs
7. Yes
3. sister-in-law’s, company’s
8. nation’s
4. computer
9. warehouse
5. Webmaster’s
10. week’s, week’s
Practice 5
1. Mr. Marcusso’s
6. clients, HP’s
2. semester’s
7. viewers’
Answer Keys
21
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3. suburbs
8. men’s and women’s
4. attorney-at-law’s
9. Antonio’s
5. today’s
10. Trade’s
Practice 6
Applying
Possessive Rules
Identifying Possessive Forms
1. employee’s
employees
employees’
Answers for rules vary.
2. saleswoman’s
saleswomen
saleswomen’s
1. Google’s
3. M.D.’s
M.D.s
M.D.s’
2. employees’
4. moment’s
moments
moments’
3. addresses
5. post office’s
post offices
post offices’
Locating Plurals and Possessives
1. week’s
6. mother-in-law’s
2. sender’s
7. SATs and GMATs
3. Yes
8. eyewitnesses’, company’s
4. parents’, Nintendo’s, questions 9. chiefs of police
5. businesses, customers’
10. technician’s, coworker’s
Chapter 6
Checkpoint 6.1
1. Jani, Kristen, Danielle, record, task
2. Andrew (Andy), Barney McMillan, Donna Parks, awards, time-saving
suggestions
3. The, Boston, Massachusetts, Richmond, Virginia, Charleston, South
Carolina
Copyright © by The McGraw-Hill Companies, Inc.
4. Yes
5. I, Owen Park, lunch break
6. People, United States, European, countries
7. Yes
8. conference, Windy City, exhibits
9. Yes
10. your, planning
Checkpoint 6.2
Checkpoint 6.3
1. People’s State Bank
1. treasurer
2. Trust Department, Rohde,
Samuelson Attorneys
2. Yes
3. Yes
4. state agency
5. Accounting Department,
Kerm, Associates
22
3. Professor Enriquez
4. Yes
5. administrative assistant, manager,
research, planning
Answer Keys
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6. Hendersonville City Council
6. author, attorney
7. Future Business Leaders of
America, club
7. mother, Aunt, Aunt
8. sir, president
8. Huntington & Associates,
company
Checkpoint 6.4
Checkpoint 6.5
1. desk manual
1. degree, business administration
2. magazine
2. Yes
3. Yes
3. Spanish, First Baptist Church
4. Yes
4. business communications class
5. Time Management, Dummies
5. Yes
6. Million Dollar Baby
6. master’s degree
7. Thanksgiving, Fourth, July
7. high school
8. WEAU-TV, News at 6,
Gazette Evening News
8. Ph.D., Office Management
Checkpoint 6.6
1. p.m., midnight
1. Interstate, Exit
2. Fall, Friday, October
2. Yes
3. annual
3. OSHA
4. winter snows
4. word processing, spreadsheets
5. a.m., p.m., Tuesday, Thursday
5. Yes
6. East Elm Street
6. Invoice, software, contact,
customer, management
7. north
8. Yes
Copyright © by The McGraw-Hill Companies, Inc.
Checkpoint 6.7
9. Yes
7. Section
8. Yes
10. Southwest
Checkpoint 6.8
Checkpoint 6.9
1. tasks, tasks, tasks
1. and
2. Week, Activity, Starting,
Required, Estimated
2. www.calendar.yahoo.com
3. saves
4. First, Second
5. Is
3. Dear
4. Hundred Dollars
5. yours, truly
6. Yes
6. Yes
7. a
8. INTRODUCTION, Definition, Importance, Time, REALISTIC
APPROACHES
Answer Keys
23
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Practice 1
1. fall, Tuesday
2. PIM, Salt Lake branch
3. business instructor, Phi Lambda Theta group
4. that, noon
5. time log, club
6. President, p.m.
7. The Wall Street Journal
8. Highsmith Microcomputer Company
9. business college
10. Congress, Fourth of July
11. AMA, Philadelphia, City of Brotherly Love, January
12. I, father
13. Department of Public Instruction, grant proposal
14. I, manila
15. State Street, Highway 53
16. Fourteen Hundred Dollars
17. master’s, Northwestern University
18. frequent, tardiness, lengthy
19. communications, time management
20. professor, Day
Practice 2
1. a.m., Sydney, Australia, p.m.
3. The Joy, Working, Denis Waitley, Time
4. division manager, Seastrand Properties, project teams
5. Chao, April, May
6. Committee, University
7. spring, Recreation Department, files
8. Professor
9. winter, I, family, Richland Park, U.S. Air Force Jazz Band
10. mother-in-law Judi, seminar bureau, time management workshops
11. customers, realtor, Access
12. Outlook, alarm reminder, address book, calendar
13. Making Minutes Count, Office Professionals Association, First Street
SW, Seattle, WA
14. Table, page
15. Rusk County, weeks, Judge, versus, case
24
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
2. community colleges, online training, college
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16. Friday, north, White Briar Hotel
17. announcement, Governor, New Jersey, fourth term
18. author, Ways, Simplifying Your Work Life
19. project manager, Scarr Properties, Inc., project
20. Discourage, Block, Minimize
Practice 5
1. organizational management, Ph.D.
2. Leslie, Kim, children
3. self-paced courses, Internet
4. Walt Disney World, Orlando, Florida
5. state
6. attorney, “We, Judge Ahrens
7. East, West
8. a.m.
9. your
10. Thursday, September, PIM
11. government, Day
12. Chinese New Year, Peking
13. president, League of Women Voters, minutes
14. mother
15. Solutions for Time Management Problems
Practice 6
Copyright © by The McGraw-Hill Companies, Inc.
1. Your, objectives
2. democratic, day
3. procrastination, page, April, and
4. cut, paste, word processing document
5. Set, Keep, Organize
6. morning, a.m.
7. senator, state, her schedule
8. secretary, AAUW, Internet
9. Labor Day, voice mail, company
10. eastern, state
11. network, software organizer, electronic group scheduling
12. laws, Any
13. manager, committees, consultants, surveys
14. they
15. PDA, computer, calendar, organizer
Answer Keys
25
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16. organizational seminar, fall
17. Uncle, master’s degree, University, Arizona
18. time management
19. search, one million, com
20. yours, she
Chapter 7
Checkpoint 7.1
Checkpoint 7.2
1. They
S
1. them, me
IO, OP
1. It’s
2. You
S
2. him
DO
2. your
3. she
C
3. him, her
OP, OP
3. Their
4. she
A
4. me
OP
4. my
5. She, I
SS
5. you, us
IO, OP
5. its
6. We
S
6. her
A
6. her
7. We
S
7. you
DO
7. You’re, your
8. he
S
8. me
OP
8. hers
9. her
IO
9. They’re, their
A, OP
10. theirs
Checkpoint 7.4
Checkpoint 7.5
Checkpoint 7.6
1. myself
1. This, everything
1. that
R
2. themselves
2. Someone, this
2. who
R
3. yourselves
3. few, many
3. Which
I
4. me
4. those
4. which
R
5. I
5. Most
5. who
R
6. themselves
6. Some
6. Whose
I
7. himself
7. anyone
7. that
R
8. I
8. All, these
8. Who
I
9. what
I
10. What
I
Copyright © by The McGraw-Hill Companies, Inc.
10. he, us
Checkpoint 7.3
Checkpoint 7.7
1. who
11. who
2. whom
12. Who’s
3. Who
13. who
4. who
14. who
5. Whose
15. who
6. whom
16. whom
7. Who’s
17. who
8. who
18. whom
9. whom
19. Whoever
10. who, whom
26
20. who
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
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Practice 1
Practice 2
Choosing Pronouns
and Contractions
Identifying Pronouns
and Contractions
1. their, their
1. that, you, them, you’re, their
your
2. It’s, us
2. I, our
Yes
3. Todd and he, their, us
3. Both, they, them
Yes
4. We, Ethan and her
4. Several, my, all, they’re, they their
5. me
5. Our, me
Yes
6. Juan and me
6. He, myself, our
I
7. who
7. your, them, who
those
8. whom
8. He, his
Yes
9. I
9. you, whom, that, they
who
10. Those, who
10. We, our, we, our
Yes
11. She
11. its’, most, it
its
12. Who’s, your
12. them, whom, them
those, who
13. who, me
13. No one, you, you
Yes
14. He and I
14. Her, her, their
She
15. its
15. Some, they’re
their
16. Sam and I
16. that, your, your
you’re
17. her
17. We, that, mine, hers’
hers
18. She and I
18. My, I
me
19. your
19. Who
Yes
20. Whose, theirs
20. I, This, that
which
Using Correct Pronouns and Punctuation
1. Jon and he used the acronym RFC, which means a request for
comments, at the end of their document.
2. Instead of sending an e-mail message, Jim delivered the termination
notice himself.
3. E-mail is good for reaching people who live in different time zones.
4. Somebody has to pay for free e-mail, and it’s the advertisers who pay.
5. Both Joe and I were late for the electronic security meeting.
6. The e-mail message that just arrived was confidential.
7. Usually, there’s at least one person in a company who can access any
password.
8. Our service provider, which Jane and I have used since 2001, is located
on Tenth Avenue.
9. She and I had the responsibility for composing the e-mail to Japan.
10. Between you and me, I think that Jacob and she are the best writers.
Answer Keys
27
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Practice 5
Choosing Pronouns
and Contractions
Practice 6
Identifying Pronouns
and Contractions
1. their, their
1. These, mine, his
This
2. It’s, that, their
2. she, several, her
Yes
3. Zack and he, us
3. You, someone
Yes
4. We, Zoe and her
4. They’re, nothing, them
Their
5. me
5. We, we
us
6. Joe and me
6. you, them, them
Yes
7. who
7. She, her
Yes
8. who
8. You’re, our, its, you, another
Your, it’s
9. I
9. I, your, it
Yes
10. that
10. We, he, our
him
11. him, his
11. him, they, us, our
he
12. Whose, your
12. each, your, I
me
13. who, me
13. It, her, who, her, my
she
14. He and I
14. whom, it
who
15. It’s
15. we, you’re, our
your
16. Abby and I
16. You, your
you’re
17. her
17. you, someone, him, her, it
Yes
18. He and I
18. you, them, whom, our
those, who
19. Your
19. He, my, me
Yes
20. Whose, theirs
20. it, him, whom, our
he, who
1. When asked for her suggestions, Katy used the acronym IMO, which
means “in my opinion.”
2. If you wish to keep your correspondence confidential, do not use e-mail.
3. People who live outside the United States have difficulty
understanding our sarcasm.
4. Somebody left me hundreds of unwanted messages, and it’s not any of
my friends who left me these messages.
5. Both Kara and I were annoyed by the announcement.
6. International students—Kaydrak and she—use e-mail to keep in touch
with relatives who live in India.
7. Several colleagues asked Mandy and me why we used EOM at the end
of our documents.
8. Please give this list of emoticons to Philip and her.
9. I tried to contact Elise and him for their comments about MSN®
Messenger.
10. My supervisor refers questions regarding the attachment of
photographs to Kay or me.
28
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
Using Correct Pronouns and Punctuation
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Chapter 8
Checkpoint 8.1
Checkpoint 8.2
Checkpoint 8.3
1. Connie, her, her
1. Sue Chin, her, her
1. Yes
2. You, your
2. Diversity, it
2. their
3. Women, their
3. employee, his or her
3. yes
4. People, they
4. employees, their
4. she
5. change, it
5. managers, they, their
5. his
6. David Wing, his
6. Laura, she, her
6. their
7. We, our
7. Armando, his, his
7. their
8. John, he
8. training, it
8. his
9. Elia, his
9. individuals, them
9. their
10. Discrimination, it
Checkpoint 8.4
10. Companies, they, their, their 10. Yes
Checkpoint 8.5
Copyright © by The McGraw-Hill Companies, Inc.
A.
1. its
1. All, their
P
2. its
2. Everyone, his or her
S
3. their
3. Several, their
P
4. Yes
4. Both, their, their
P
5. its
5. few, they, their
P
6. their
6. Some, their
P
7. its
B.
8. their
1. Most, yes
5. Most, Yes
2. No one, he or she
6. someone, his or her
3. Neither, his
7. All, Yes
4. One, him or her
8. few, their
C.
1. The contribution of every person is important to the project.
2. Employees with disabilities may need their workstations adjusted.
3. All of us should review the diversity policy in the handbook.
4. Contact Barb Johnson if you would like to serve on the Cultural
Diversity Committee.
5. The line at the front desk is for those who want their passports stamped.
6. All of the participants in the diversity discussion group were encouraged
to analyze the implications of their attitudes.
Checkpoint 8.6
1. Adruf’s emotional outburst and Tom’s objections made me realize that
Adruf had a point.
or
Adruf’s emotional outburst and Tom’s objections made me realize that
Tom had a point.
Answer Keys
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2. MCI, in conjunction with the International Institute of Minnesota,
started a training course for its newest Spanish-speaking bank tellers.
3. The manager was not focusing on this particular problem, and he told
this to Jerry.
or
The manager told Jerry that Jerry was not focusing on this particular
problem.
4. (The speaker, The researchers) said that the number of working women
with children under one year had increased.
5. Conflict occurred because Jamie thought that Shelley should share the
workload.
or
Conflict occurred because Jamie thought that Shelley should also do
Jamie’s work.
6. Yes
7. The members of the Cultural Diversity Committee made several
recommendations, and management is seriously considering their
suggestions.
8. Three sections of the company-sponsored child care proposal will
contain illustrations, but the illustrations must be carefully reviewed.
or
Three sections of the company-sponsored child care proposal will
contain illustrations, but these sections must be carefully reviewed.
Checkpoint 8.7
1. one another
2. everyone
3. me
4. Any one
6. she
7. Every one
8. each other
Practice 1
A.
B.
1. Charles Brown, his 1. St. Louis Museum, Washington Museum, its
2. Tamiko, her, her
2. Missouri, it, its
3. You, you
3. people, their
4. J. J. Lewis, his
4. U.S. Immigration and Naturalization Service, its
5. We, our
5. trainer, he or she
6. John, trainers, their
7. Someone, he or she
8. models, they
9. Each, his or her
10. team, its
30
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
5. I
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Practice 2
Pronoun/Antecedent Agreement
1. Most, they, their
9. Randy, brothers, their
2. employee, his or her
10. Delia, she, her
3. Texas Hotel and Motel Association, its
11. trainees, they, they
4. United States, its, its
12. company, its
5. You, your coworkers, their
13. People, their
6. Tim, him
14. Lance, members, their
7. Andy, Joe Lang, his
15. Employment Learning
Specialists, its
8. board of directors, its
Unclear Pronouns
1. (Managers, Human resource directors, Supervisors) should provide
counseling so that the workers can do their best work.
2. If a good worker has consistent gender-based problems with a
coworker, offer the good worker the option of a transfer.
3. A friend of mine told his supervisor that he was making an
appointment to see a psychiatrist.
or
A friend of mine told his supervisor to see a psychiatrist. (Not a wise
remark!)
4. When I requested a transfer, (the supervisor, the manager, my
coworkers) asked me for my reasons.
5. Toby saw the harassment file on the desk and picked up the file. (Not
the desk!)
Copyright © by The McGraw-Hill Companies, Inc.
6. Our teaching methods may not work for adults from other countries.
These methods may even lead to conflict in our literacy classes.
7. Yes
8. Robert has more seniority than I.
9. The affirmative action plan has the approval of everyone.
10. Kara felt that Renee was overreacting to the discrimination concerning
Kara’s disability.
or
Kara felt that Renee was overreacting to the discrimination concerning
Renee’s disability.
Practice 5
A.
1. Jun Minorikawa, her
2. You, you
3. Tonya, Will, they
4. employee, he, she
5. Neither, his
Answer Keys
B.
1. Society of Women Engineers, Women
in Technology International, their
2. Project HIRED, its
3. San Francisco, its
4. Everyone, his or her
31
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5. Jill Adamson, her
6. Most, their
7. Auturo, colleagues, their
8. Someone, he or she
9. Some, they
10. class, its
Practice 6
Pronoun/Antecedent Agreement
1. Most, they
9. Lee Vyenielo, Kevin Vuong, his
2. employees, their
10. Motorola, its
3. Capital Training Foundation, its
11. Neither, she
4. Tokyo, its
12. somebody, him or her
5. travel, its
13. Tina, her
6. Vera Esponda-Foster, her
14. Alisa, professionals, their
7. Scientists, they, they
15. Board of Directors, its
8. People, their, their, their
Unclear Reference Pronouns
1. (Managers, Human resource directors, Supervisors) should offer
sensitivity workshops so that the employees can change their
behaviors.
2. Aghee has been in the United States longer than I.
4. When I refused to share an office with her, my coworkers wanted to
know my reasons.
or
When I refused to share an office with her, my supervisor wanted to
know my reasons.
5. Several sensitivity trainers shared their experiences with one another.
6. Racial slurs, ethnic jokes, and unkind remarks are demoralizing to
employees, and managers must not allow these negative situations to
occur.
7. A new manufacturing plant in Spain will require a great amount of
work, but the plant will greatly increase our productivity.
8. If your workers have suggestions for improving working conditions,
send the workers to see me.
or
If your workers have suggestions for improving working conditions,
send the suggestions to me.
9. Every one of her ideas for improving the diversity training film was
outstanding.
10. Nina found the Spanish dictionary on the bookshelf and picked up the
dictionary for Monika. (Not the bookshelf!)
32
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
3. Any one of those suggestions should improve office morale.
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Chapter 9
Checkpoint 9.1
1. generates
Checkpoint 9.2
solutions
2. occurs
3. encounter
difficulties
4. works
5. need
information
6. examined, developed
problem, plan
7. recommended solution
8. responded
Checkpoint 9.3
1. is
1. must resolve
2. result
2. can be viewed
3. encouraged
3. were asked
4. sound
4. has developed
5. knew, was
5. have encountered
6. identified, set
6. may suggest
7. understood
7. was asked
8. appears
8. will make
9. helped
10. looked
Checkpoint 9.4
A.
B.
1. accepted
accepted
accepting
1. defended
2. shipped
shipped
shipping
2. have helped
3. labeled
labeled
labeling
3. classified
4. required
required
requiring
4. am referring
5. controlled controlled
controlling
5. enjoy
6. copied
copied
copying
7. attempted
attempted
attempting
8. impelled
impelled
impelling
Checkpoint 9.5
Copyright © by The McGraw-Hill Companies, Inc.
A.
B.
1. fell
fallen
falling
1. made
2. bound
bound
binding
2. has sold
3. sang
sung
singing
3. is going
4. ran
run
running
4. has done
5. withdrew
withdrawn
withdrawing
5. saw
6. felt
felt
feeling
7. quit
quit
quitting
8. struck
struck
striking
9. bent
bent
bending
10. told
told
telling
1. sit
5. lay
8. laid
2. laid
6. raise
9. sits
3. rose
7. lying
10. raise
Checkpoint 9.6
4. set
Answer Keys
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Practice 1
Choosing Verb
Forms
Identifying Verbs
and Verb Phrases
Selecting
Special Verbs
1. gone
1. ignored
1. lay
2. forgot
2. improves, increases
2. lay
3. cost
3. is making
3. grown
4. become
4. are, have upset
4. laid
5. raising
5. involves
5. drew
6. notified
7. setting
8. lay
9. occurred
10. planned
Practice 2
Identifying Types of Verbs
Selecting Correct Verbs
1. L
6. L
1. did
2. A-T
7. H
2. modified
3. A-T
8. A-I
3. inferred
4. L
9. H
4. chosen
5. A-I
10. A-T
5. laid
Forming Verb Parts
did
2. control
3. meet
doing
controlled
met
4. drop
controlling
met
dropped
dropping
5.
sank
sunk
sinking
6.
modified
modified
modifying
7. infer
inferred
8. keep
kept
9. freeze
10.
sent
Copyright © by The McGraw-Hill Companies, Inc.
1. do
inferring
kept
frozen
freezing
sent
sending
Practice 5
Choosing Verb
Forms
34
Identifying Verbs
and Verb Phrases
Selecting
Special Verbs
1. given
1. are based
1. rose
2. drawn
2. is
2. has gone
3. paid
3. must evaluate
3. set
4. sits
4. knew, needed
4. lying
Answer Keys
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5. taught
5. were, was
5. taught
6. raising
7. began
8. use
9. becoming
10. modified
Practice 6
Identifying Types of Verbs
Selecting Correct Verbs
1. A-T
6. A-T
1. begun
2. L
7. L
2. went
3. H
8. H
3. planning
4. A-I
9. A-T
4. preferred
5. A-T
10. A-I
5. saw
Forming Verb Parts
1.
began
begun
beginning
2. drive
driven
driving
3. fly
flown
flying
Copyright © by The McGraw-Hill Companies, Inc.
4. make
made
made
5. wear
worn
wearing
6. clarify
clarified
clarifying
solving
7.
solved
solved
8. fly
flew
flown
9. write
wrote
10.
writing
lost
lost
losing
Chapter 10
Checkpoint 10.1
Checkpoint 10.2
Checkpoint 10-3
1. We
were
1. I
spend
1. We bought
2. They
do
2. concern
deserves
2. firm completed
3. Nick
had
3. Va Maoa
misses
3. software
4. Gina
did
4. example
shows
4. Leslie
5. You
were
5. software
comes
6. He
has done
6. You
receive
5. I was
labels were
7. It
is
7. managers
support
8. You
did
8. We
9. We
have
10. She
was
Answer Keys
recommend
allows
gave
6. presentations
7. software
are
does
8. header appears
footer appears
35
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Checkpoint 10.4
1. Software Publishers Association
Yes
2. We
will use
3. We
Yes
4. group
will review
5. software
will check
6. software
will make
7. versions
Yes
8. managers
will experiment
Checkpoint 10.5
A.
1. I have begun
I had begun
I will have begun
2. it has covered
it had covered
it will have covered
3. she has done
she had done
she will have done
4. you have broken
you had broken
you will have broken
5. a company has used
a company had used a company will have used
6. we have carried
we had carried
we will have carried
7. Ryan has seen
Ryan had seen
Ryan will have seen
1. has become, software
1
2. will have trained, Mary
3
3, had shown, I
2
4. will have completed, Rachel
3
5. have ordered, We
1
Checkpoint 10.6
1. is considering, Tracey
1
5. has been learning, Selena
4
2. will be doing, They
3
6. do provide, they
7
3. did try, We
8
7. had been hiring, firm
5
4. was reading, I
2
8. will have been working, I
6
Checkpoint 10.7
A.
1. was recommended, package P
4. appreciated, CEO
A
2. needed, We
A
5. was supported, presentation
P
3. paid, firm
A
B.
1. The virtual assistant quickly learned the new client’s software.
36
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
B.
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2. Barbara purchased the office suite software.
3. The Public Software Library in Houston holds one of the largest
collections of shareware.
4. Steve highly recommended the new accounting software.
5. Ashley hired the software consultants.
Checkpoint 10.8
Checkpoint 10.9
1. Backing up software, requires
A.
1. Are
IN
2. designing integrated office suite programs, enjoys
2. call
IM
3. Training new employees in the use of our groupware
program, requires
3. is
IN
4. using contact management, should try
4. Check
IM
5. Reviewing sales literature, is giving, buying software
B.
6. tracking active and inactive records, involves
1. were
2. were
3. were
7. By downloading software from the Internet,
may have violated
4. be
9. After determining the glitch in the software, continued
8. using Microsoft Word, has
10. Designing software programs, requires
Checkpoint 10.10
1. Using her spell checker, completed
Carla
2. considering my application, was impressed
team
3. Putting aside my personal preferences, accepted
I
4. Having heard that the firm was downsizing, made
she
Copyright © by The McGraw-Hill Companies, Inc.
5. Concerned about the illegal copying of software, wrote vice president
6. Knowing my supervisor’s previous reactions, hesitated
I
7. Reviewing my difficulties in using Excel, decided
I
8. Satisfied with his expertise in WordPerfect, listed
Glen
9. Using ideas from previous PowerPoint presentations, saved
we
10. scheduled for January, is offered
class
Checkpoint 10.11
1. to buy accounts receivable, accounts payable, and billing modules,
advised
2. to get different software programs, to talk is
3. to produce the 200-page documentation, used
4. to install Personal Tax Edge, examined, decided
5. to streamline our ordering processes, permits
6. to hire an additional employee, would have
Answer Keys
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7. To use the new software, means
8. to use Quicken, prefer
9. To become a software technician, attended
10. To retain good software technicians, is
Practice 1
Word Choice
Describing Verbs and Verbals
1. did
I
1. The CPA Software News c
2. cost
version
2. I
c
3. my
salesperson
3. instructor
a
4. concentrated
All
4. outlets
b
5. does
He
5. department
c
6. were
I
6. I
c
7. doesn’t know
Nate
7. Noreen
b
8. should have
They
8. Learning
d
Active or Passive Voice
1. Lyndsay
uses is
A
2. system
is being investigated
P
3. company
has experimented
A
4. blogging
was used
P
Practice 2
1. He
has mastered
6. videotapes
will show
2. I
need
7. I
had seen
3. Larry brought
8. management
is
4. we
decreased
9. trainers
are using
5. He
had prepared
10. SRC Graphics
will be hiring
Tense, Voice, Mood, Verbals
1. She wrote software instructions and designed advertising brochures for
a major computer firm.
or
She writes software instructions and designs advertising brochures for
a major computer firm.
2. Abe’s Muffler Company has begun to depend on billing software in its
collection procedure.
3. Will you please select spreadsheet software that is compatible with
other software packages.
4. Many home business owners use this accounting software.
5. Yes
38
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
Verb Tenses
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6. I was surprised at his learning the new version of the software so
quickly.
7. The broken printer made it impossible to produce the labels for the
mass mailing project.
8. Having reviewed the various course descriptions, I decided to enroll in
a word processing class.
9. I wish that I were being considered for the database manager’s
position.
10. Our office managers make the decisions to upgrade software.
Practice 5
Word Choice
Describing Verbs and Verbals
1. manager
expected
1. computer
a
2. He
be
2. Janey
c
3. We
his
3. we
d
4. Suzanne
does
4. Organizing
c
5. She
has seen
5. PC Magazine
c
6. I
were
6. we
b
7. Adelina
your
7. We
b
8. We
have
8. Josh
d
Copyright © by The McGraw-Hill Companies, Inc.
Active or Passive Voice
1. Jane
enrolled
A
2. All
were faxed
P
3. updates
were released P
4. speaker
covered
A
Practice 6
Verb Tenses
1. Rob
has designed
6. lines
do seem
2. store
offers
7. company
advertised
3. I
will need
8. We
have been waiting
4. Kim
left
9. teachers
are recommending
5. supervisor
had ordered
10. They
will be promoting
Tense, Voice, Mood, Verbals
1. The number of users determines the price of some network software.
2. He has gone to the national computer exhibition in Minneapolis for the
past five years.
3. Analyzing our current software needs gave us an idea for planning
budgets.
4. I wish that I were able to feel comfortable using this database program.
Answer Keys
39
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5. Will you please recommend a keyboarding program that I can use at
home.
6. I did the research on the newest PowerPoint presentation software.
7. Assisted by our computer technician, I was able to retrieve my 30-page
document.
8. At some point, everyone has experiences with viruses or other software
problems.
9. Andrew presented a detailed description of Outlook.
10. The Software Purchaser’s Index helps managers make decisions about
upgrading software.
Chapter 11
Checkpoint 11.2
1. supervisor
takes
1. Robert
collects
(S)
2. success
depends
2. members
are
(P)
3. item
was
3. disagreements
make
(P)
4. Jason Rowe
serves
4. company
offers
(S)
5. gatherings
are
5. Owners
understand
(P)
6. leader
knows
6. interest
includes
(S)
7. you
need
7. Hank
believes
(S)
8. members
remain
8. knowledge
amazes
(S)
9. companies
stress
10. opinions
seem
11. advertisements
emphasize
12. Agendas
are
Checkpoint 11.3
1. Jeff,
Rick,
find
assignment,
2. project,
3. Ellen,
Marty,
4. leader,
member,
needs
is
has
1. Each
possesses
2. Some
results
3. Both
attend
4. One
is
5. mentors,
teacher,
work
5. Either
seems
6. members,
board,
agree
6. Most
appear
7. All
enjoy
member,
7. supervisor,
personnel,
8. leader,
has
prepare
8. Everyone plans
tries
9. Several
leader,
9. supervisor,
10. manager,
supervisor,
11. inquiry,
investigation,
12. Evaluation,
13. observation,
40
Checkpoint 11.4
feedback,
is
10. Nothing
are
keeps
has
provide
evaluations,
intimidate
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
Checkpoint 11.1
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14. agenda, set, needs
15. Yanbo, Crystal, reserves
Checkpoint 11.5
Checkpoint 11.6
1. group
meets
1. is
2. Silicon Logic Engineering
has
2. was
3. force
includes
3. Yes
4. committee
is
4. Yes
5. North Central Technical College
encourages
5. needs
6. Microsoft Word
allows
6. demonstrates
7. Members
need
7. dislike
8. How to Make Collaboration Work
stresses
8. are
9. has
10. were
Copyright © by The McGraw-Hill Companies, Inc.
Checkpoint 11.7
Checkpoint 11.8
1. amount
is
1. Learning to handle conflicts
is
2. you
Yes
2. Earnings
have
3. ideas
are
3. Office politics
seem
4. members
Yes
5. companies
Yes
4. Disagreeing with someone’s
comment
does
6. Conrad, Blaine
Have
5. The goods
were
6. His leadership tactics
concern
7. Business Statistics 302
was
8. Dues for our new
professional group
were
Practice 1
Practice 2
make
1. have
(P)
1. members
2. were
(P)
2. manager, supervisors have
3. submits
(S)
3. Everyone
is
4. includes
(S)
4. instructor
Yes
5. participates
(S)
5. Some
centers
6. were
(P)
6. team
manages
7. depends
(S)
7. Disagreements
Yes
8. enjoys
(S)
8. analyses
were
9. gains
(S)
9. member, leader
is
10. has
(S)
10. percentage
Yes
11. are
(P)
11. Having
is
12. helps
(S)
12. Florence
supports
13. are
(P)
13. statistics
support
Answer Keys
41
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14. are
(P)
14. team
Yes
15. do not
(P)
15. unions, members
suspect
16. attend
(P)
16. approaches
Yes
17. is
(S)
17. All
Yes
18. is
(S)
18. Trimedics
brings, makes
19. are
(P)
19. number
surprises
20. has
(S)
20. Brainstorming
Yes
Practice 5
Practice 6
1. number
is
2. coordinates (S)
2. Luis, Pamela
Yes
3. has
(S)
3. Others
Yes
4. coordinate
(P)
4. Jennifer
Yes
5. gives
(S)
5. Elizabeth Wilson
communicates
6. are
(P)
6. Statistics
indicate
7. suggest
(P)
7. Many
result
8. feels
(S)
8. Patricia, Mary, Tom
make
9. remain
(P)
9. Getting
is
1. determine
(P)
10. participate
(P)
10. 90 percent
belong
11. is
(S)
11. resources
Yes
12. take
(P)
12. team
has
13. leaves
(S)
13. you
Were
14. uses
(S)
14. Both
Yes
15. causes
(S)
15. author
Yes
16. have
(P)
16. Nick, Dan
was
17. includes
(S)
17. leader, manager
appreciates
18. are
(P)
18. Dade Community College
encourages
19. are
(P)
19. minutes
seems
20. develop
(P)
20. methods
are
Chapter 12
Checkpoint 12.1
42
1. four, different
colors
2. one, common, workplace
type, injury
3. proper, lifting
posture, techniques
4. new, sturdy, functional
furniture
5. thorough, important
6. some, six
investigation
furniture, weeks
7. several, office, unique, functional
catalogs, furniture
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
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8. Green, pleasant, ornamental
plants, touch
9. Poor-quality, painful, circulation
chairs, backaches, problems
10. four, basic, office
features, chairs
Checkpoint 12.2
1. Mitch’s, his
desk, materials
2. Those, our
tables, firm
3. Mexican, my
furniture, office
4. These, American
rules, companies
5. British, his
architecture, class
6. this
carpeting
7. Ruth’s
office
8. our, that
difficulties, regulation
9. your
height
10. that, CEO’s
list, requirements
11. Those, his
colors, office
12. manufacturer’s, her
Web site, office
Copyright © by The McGraw-Hill Companies, Inc.
Checkpoint 12.3
A.
B.
1. an
1. a
6. a
2. a
2. an, the
7. an
3. an
3. a
8. A
4. an
4. A, the
9. an
5. a
5. The, an
10. an
6. a
Checkpoint 12.4
1. first class
2. work related
3. 20,000 square foot
4. short term
5. fire resistant, low-price
6. branch-office
7. Twenty five
8. one two or three day
9. self evaluation
10. accounts-payable, social-security
Answer Keys
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Checkpoint 12.5
1. stressful
most stressful
2. bad
worst
3.
higher
highest
4.
more reputable
most reputable
5.
more difficult
most difficult
6.
easier
easiest
7. tall
taller
8.
quieter or more quiet
9. supportive
more supportive
quietest or most quiet
10.
Checkpoint 12.6
Checkpoint 12.7
Checkpoint 12.8
1. taller
1. consultant
1. further
2. most
2. report
2. latest
3. better
3. Richley Furniture
3. fewer
4. most appealing
4. chair
4. last
5. quieter
5. Lu Cheng
5. less than
6. warmer
6. executives
6. latter
7. circular
7. offices, impressions
7. fewer
8. harder
8. I
8. less
9. busiest
9. farther
10. most narrow
10. Less than
Adjective Selection
Nouns and Adjectives
1. an
1. overlooked
2. These, more sturdy
2. to be printed tomorrow
3. a, one-hour
3. five,
sealed
4. well-designed
4. used,
office,
5. best
5. Henry’s,
6. lighter
6. These,
7. Thirty-six
7. decorator’s,
8. self-help
8. Several, American, high-quality, office
9. Further, OSHA’s
9. Most,
10. fewer
10. Our,
in good condition
poor,
back,
his
painful,
several,
open-office,
safety,
irritating
major,
decor
movable
OSHA’s
Practice 2
Identifying Adjectives
1. Our,
44
mandatory,
employee,
rest
Answer Keys
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Practice 1
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contrast,
some
3. building,
4. Wood,
excellent
lateral,
professional,
5. This, facility’s, heating,
6. Jennifer’s,
office,
elegant
cooling, individual, worker, temperature
small,
floor-to-ceiling
7. in-house, facilities, potential, repetitive, stress, risk
8. Inappropriate, food, which are often the remains of lunch, negative
9. Erin’s, to study ergonomics, additional, college-level, physiology, anatomy
10. Both, same
Using Adjectives Correctly
1. A 6-foot man requires a different workstation than a petite woman.
2. The latter of the two workers’ compensation claims resulted in further
research on CTDs.
3. Chris Novelski, who is our ergonomics coordinator, recommended these
chairs.
4. Thirty-six percent of the employees with repetitive motion injuries lost
at least 31 days of work.
5. Companies can improve employee performance by shifting the angle
between a computer screen and the user’s eyes to eliminate glare.
6. The supervisor at the post office reported the injury within one hour.
7. The personnel in our branch office prefer bright colors.
8. The Bureau of Labor’s latest report shows fewer injuries caused by
repetitive workplace tasks.
Practice 5
Copyright © by The McGraw-Hill Companies, Inc.
Adjective Selection
Nouns and Adjectives
1. friendlier
1. Peter’s, dark, dreary, cold
2. two-hour
2. our
3. an, a
3. one, additional, ergonomics, to organize
4. high cost
4. American-made office
5. best
5. these
6. self-imposed
6. two, work-related
7. quieter
7. Chee’s, latest
8. a
8. This, new, adjustable, office, comfortable
9. Further
9. all, our, local, design
10. Ninety-five
10. Her, Brazilian, fabric
Practice 6
Identifying Adjectives
1. safe, hazard-free, $12,000, compliance
2. Dr. Myer’s, full-service, ergonomics, consulting
3. work-site, compensation, 78
4. flat, light-touch, hand, arm
Answer Keys
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5. Jason Woo’s, work-related, last
6. Medical Multimedia Group’s Web, latest, on CTD
7. Some, computer, T’ai Chi, job-related
8. Excessive, blood, cumulative, trauma
9. further, alternative
10. These, well-trained, OSHA, our, work
Using Adjectives Correctly
1. OSHA, which is located in Washington, D.C., has an ergonomic Web
page.
2. If I had a choice, I would select the largest office available.
3. The long-range safety committee recommended that employees receive
further training in ergonomics issues.
4. Fifty-five percent of the poultry workers in the Oklahoma plant have
repetitive stress injuries.
5. The computer operator’s monitor should be tilted to a 90-degree angle.
6. Barbara Silverstein’s book about musculoskeletal symptoms will be
released at the end of the year.
7. We hope to see fewer claims for on-the-job injuries submitted this year.
8. The price for a U-shaped table is the lowest that I have ever found.
Checkpoint 13.1
Checkpoint 13.2
1. A
1. strongly
may affect
(V)
2. C
2. socially
conscious
(Adj)
3. B
3. vitally
important
(Adj)
4. D
4. positively
reflect
(V)
5. B
5. very cautiously
cautiously
(Adv)
proceed
(V)
6. C
7. A
6. rather
long
(Adj)
8. A
7. knowingly
deceive
(V)
8. universally
acceptable
(Adj)
Checkpoint 13.3
Checkpoint 13.4
A.
1. shortly
46
B.
9. horribly
1. constantly, soon
1. closely
2. definitely
2. Yes
10. hastily
2. here, now
3. intensely
11. Yes
3. emphatically, very 3. quickly
4. Yes
12. immediately 4. often, definitely
4. perfect
5. Yes
13. Yes
5. powerful
6. Yes
14. Yes
5. truly, not
6. promptly
7. specifically 15. unfairly
7. bad
8. cautiously
8. badly
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
Chapter 13
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Checkpoint 13.5
A.
B.
1. casually
most casually
1. more (less) closely
latest
2. sooner
2.
later
3.
more efficiently most efficiently 3. most carefully
4. soon
sooner
5. accurately
4. more lively (livelier)
most accurately 5. more (less) ethically
6. most courteously
7. more frequently
8. more widely
9. most (least) difficult
10. worst
Checkpoint 13.6
1. The company insists that it did nothing illegal with its price structuring.
or
The company insists that it never did anything illegal with its price
structuring.
2. It isn’t always easy to make a decision that will benefit the most people.
or
It is not always easy to make a decision that will benefit the most people.
3. Yes
Copyright © by The McGraw-Hill Companies, Inc.
4. I can hardly believe that she was so rude to a client.
or
I can’t believe that she was so rude to a client.
or
I cannot believe that she was so rude to a client.
5. I have no contact with colleagues involved in office politics.
or
I don’t have any contact with colleagues involved in office politics.
or
I do not have contact with colleagues involved in office politics.
6. Illegal insider trading could not happen here.
or
Illegal insider trading could never happen here.
7. After the lecture on ethical behavior in corporations, the students asked
no questions.
or
After the lecture on ethical behavior in corporations, the students did
not ask any questions.
8. You can expect to make no sales if you are discourteous to customers.
or
You cannot (can’t) expect to make sales if you are discourteous to
customers.
Answer Keys
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Checkpoint 13.7
Checkpoint 13.8
1. those
Checkpoint 13.9
1. while you are away from
your desk
2. acceptable
2. as soon as the ethics workshop
was completed
3. good
4. positive
3. where ethical guidelines are
clearly defined
5. 50
6. top-level
7. every
8. was delayed
1. sometime
2. surely
3. Most
4. really
5. good
4. before you can accept others’
differences and opinions
6. further
5. Because she was such a detailoriented person
8. well
6. when the manager announced
the decision
10. further
7. some time
9. really
7. because I was upset
8. since he started offering
etiquette training workshops
Practice 1
Choosing Adverbs and Adjectives
Locating Adverbs
1. firmly
1. always, extremely
9. further
10. well
2. now, not
3. almost
11. responsibly
3. very
4. really
12. some time
4. greatly
5. surely
13. faster
5. too
6. more quickly
14. readily
7. don’t
15. comfortable
Copyright © by The McGraw-Hill Companies, Inc.
2. bad
8. could hardly
Practice 2
Identifying Adverbs and Adjectives
1. firsthand,
ethical
2. Sometimes, too
3. directly,
4. not,
clearly,
necessary
devious,
6. inadvertently,
circumstantial
potential,
Administrative,
8. frequently,
9. newly,
10. always,
48
courteous
absolutely,
5. largely,
7. not,
quick
never,
quite,
Your,
criminal
confidential,
company
office
soon,
devised,
crucial,
environmental
your
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Using Adverbs
1. Ethics issues exist in nearly every workplace.
2. This book deals with international customs and etiquette only.
or
This book deals only with international customs and etiquette.
3. Kendra was surely pleased to be asked to join the ethics committee.
4. Lee was really disturbed with the firm’s false advertising.
5. This company has always served us well; therefore, I will not change
suppliers.
6. If we receive poor merchandise from a company, we don’t order from
that company anymore.
7. Yes
8. I feel bad about my rude reaction to my supervisor’s criticism.
9. We were able to settle the discrimination suit sooner than we had
anticipated.
10. We have not asked anyone for his or her opinion on our revised code
of ethics.
Practice 5
Choosing Adverbs and Adjectives
Copyright © by The McGraw-Hill Companies, Inc.
1. bad
Locating Adverbs
9. less costly
1. strictly
2. really
10. almost
2. vaguely
3. Sometimes
11. is never
3. heatedly
4. surely
12. quickly
4. sometimes, overly
5. best
13. didn’t
5. really
6. quickly, fairly
14. correctly
7. extremely
15. easier
8. any
Practice 6
Identifying Adverbs and Adjectives
1. essentially,
2. greatly,
often,
personal,
their,
Ethical,
easy
3. carefully,
4. frequently,
5. objectively,
6. strictly,
8. especially,
10. very,
Answer Keys
Performance,
bad,
little
moral
product,
ethical,
confidential,
my,
few,
clear-cut
all
only,
7. increasingly,
9. really,
authoritarian,
These,
Today’s,
their,
often, forward,
common,
professionally,
boss’s
ethical
serious
our
Your,
well-delivered,
helpful
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Using Adverbs
1. Our Ethics Committee comprises members from almost every
department.
2. Disruption caused by conflict between groups happens in nearly every
business.
3. Our manager loses his temper only with overseas shippers.
4. We were surely surprised when we heard about the incorrect reports.
5. Holly was really sad when she learned about the sexual harassment of
Yolanda.
6. We still have not notified anyone about the missing office supplies.
7. We should treat everyone in our company respectfully.
8. Although she did not feel well, she attended a portion of the ethics
workshop.
9. Codes of ethics are vitally important documents for successful firms.
or
Codes of ethics are vital, important documents for successful firms.
10. We constantly need to analyze the consequences of our actions.
Chapter 14
Checkpoint 14.1
1. with listening and nurturing skills
2. for other people,
to them
3. under the leadership,
of a “Type A” personality
5. For information about the International Directory of Young
Entrepreneurs
6. Without integrity, from followers
7. through the use,
of training tapes and videos
8. with many different personalities,
within their organizations
Checkpoint 14.2
with changes,
1. Because of job security,
in the management,
of a firm
2. According to our records,
3. In place of Jerri,
4. In most cases,
in 1989
at the next staff meeting
on paper,
between thought and action
5. In accordance with our supervisor,
6. about the leadership seminar,
7. of the board,
on behalf of Miranda
in addition to a check,
8. of the team members,
50
for completing the project
for $10,000
in support of the team leader’s recommendation
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
4. for a management position
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Checkpoint 14.3
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Checkpoint 14.4
1. PP
1. None
2. Adv
2. list
3. I
3. greeted
4. Prep
4. moves
5. Prep
5. mark
6. OP, OP
6. remarks
7. I
7. scrutiny
8. Adv
8. will begin
9. I
10. PP
Checkpoint 14.5
1. She asked in what leadership activities he was involved.
2. Honeywell’s goal is to get more employees to think and act like leaders.
3. The human resources director hires only those applicants who have
graduated from college.
4. A leader must have a clear understanding of and a caring attitude toward
employee needs.
5. Where can I get a copy of the policies and procedures manual?
6. On how much middle management support can we count?
(Preferred)
7. I could not understand why my supervisor was asking the question.
8. Bonnie took the book on leadership off Tom’s desk.
Copyright © by The McGraw-Hill Companies, Inc.
Checkpoint 14.6
Checkpoint 14.7
Checkpoint 14.8
1. from
1. agree on
1. waited for
2. like
2. angry about
2. reconciled with
3. among
3. from
3. entered into
4. as
4. at, at
4. live in
5. into
5. argued for
5. correspond with
6. besides
6. concurred with
6. talk to
7. too
7. accompanied by
7. corresponded to
8. off
8. adapted to
8. talked to
9. from
9. agree with
10. beside
10. angry with
11. as
12. to
Practice 1
Preposition Identification
Special Prepositions and Idiomatic Expressions
1. I
1. between
2. OP
2. To
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3. OP
3. like
4. Prep
4. agreed with
5. I
5. anger about
6. CP
6. couple of
7. Prep
7. near
8. PP
8. besides
9. PP
9. adapted to
10. CP
10. accompanied by
Practice 2
Identifying Prepositions and Objects of Prepositions
1. of a company,
2. of control,
with millions,
of dollars,
in annual sales
over their working environments
3. with people,
in the middle,
4. to management problems,
5. on the development,
of their outbursts
through peer involvement and discussions,
of leadership qualities,
in the next generation
Using Prepositions
1. How well do you listen to and communicate with your subordinates?
2. To whom do promotions go in your firm?
3. They kept asking and bargaining for additional safety measures.
4. The leadership development team met at the restaurant.
5. We could not arrive at a conclusion; therefore, we agreed on (agreed
upon) another course of action.
7. Where are my books on leadership development?
8. We had too little time to complete the leadership style questionnaire.
9. I have always felt that Mac did not listen to his workers as he should.
10. Antonio plans to arrive in Cheyenne to talk to a large audience of
corporate executives.
Practice 5
Preposition Identification
52
Special Prepositions and Idiomatic Expressions
1. Prep
1. beside
2. CP
2. between
3. I
3. different from
4. OP
4. into
5. PP
5. too
6. PP
6. agreed on
7. Prep
7. as
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
6. Yes
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8. CP
8. kind of
9. I
9. from going
10. OP
10. angry with
Practice 6
Identifying Prepositions and Objects of Prepositions
1. In spite of the delayed shipment of sales,
of the largest customer,
in Canada
2. among employees,
3. of a new division,
at all levels,
of the organization
from the parent company
4. of leadership,
on five competencies or strategies
5. of the board,
in addition to the approval, of our department manager
Using Prepositions
1. A successful leader makes a commitment to the organization and
fosters that same kind of commitment in other employees.
2. Yes
3. It looks as if Tom will be promoted before the end of the month.
4. Besides the manager, no one has access to the master list of computer
passwords.
5. Janie should plan for and decide upon (on) the speakers for our annual
meeting.
6. I found many similarities in leadership styles between the two
managers.
7. The leadership trainer panicked when she noticed that someone had
removed her course materials off her desk.
Copyright © by The McGraw-Hill Companies, Inc.
8. Where is the interview for the senior manager?
9. Too many businesses fail to make a profit because the owners do not
have adequate organizational skills.
10. My mentor talked with me about leadership qualities such as
optimism, accessibility, and sensitivity to others.
Chapter 15
Checkpoint 15.1
1. The supervisor was a patient teacher,
comfortable during her initial training.
Angie felt very
D
2. While many workers experience stress in their lives,
some people cope with the stress more effectively than others
X
3. A job loss causes a stressful situation
S
4. Everyone is subject to burnout
the early symptoms
X
unless he or she recognizes
5. Jane’s daughter did not like her mother’s hectic schedule,
she vowed to live her life differently
D
6. When I became the department manager; I had to learn to delegate;
otherwise, I would have become a frustrated workaholic.
C
Answer Keys
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7. My job interview was a stressful event for me
S
8. Stress and tension cause productivity delays; furthermore,
they are detrimental to the health of employees if they are ignored.
C
Checkpoint 15.2
Checkpoint 15.3
1. paperwork and
1. or
2. and or
2. but also
3. and
3. and
4. but enthusiasm optimism and
4. but also
5. and
5. nor
6. way but
6. or
7. and
7. or
8. inadequate nor
8. but also
Checkpoint 15.4
1. Since Taylor was unhappy with her hectic 55-hour workweek
2. where they can go to get help
3. when their children get out of school
4. As recent statistics indicate
5. because they value their employees’loyalty and trust
6. If these suggesions help you cope
7. Even though I plan each day carefully
8. after I have had a stressful day at work
Checkpoint 15.5
nevertheless
2. conversation
3. work
6. home
similarly
furthermore
4. moment
5. time
Copyright © by The McGraw-Hill Companies, Inc.
1. disasters
however
moreover
consequently
Checkpoint 15.6
54
1. or
Coord
2. and, stressful however
Coord, CA
3. Whether, or yourself
Corr
4. and
Coord
5. If, stressful
SC
6. and, correlate however and
Coord, CA, Coord
7. When, experience and
SC, Coord
8. Although, conditions neither, nor
SC, Corr
Answer Keys
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Checkpoint 15.7
1. Workers derive satisfaction from feeling valued and being in control of
their work.
2. My interests away from the office include reading, hiking, and
swimming.
3. Workers with high-stress levels respond in ways that may be harmful
not only to the company but also to themselves.
4. After starting his own company, Andy had less stress, more flexible
schedules, and more time to spend with his family.
5. Policies for using e-mail and hints (suggestions) for reducing
paperwork can relieve the tension from information overload.
or
Policies for using e-mail and for reducing paperwork can relieve the
tension from information overload.
6. The stress management counselor advised either spending less time at
the office or finding another job.
7. Keeping up with family demands and maintaining my management
position create a great deal of stress for me.
8. The new stress reduction program is helpful, enjoyable, and free.
Checkpoint 15.8
1. so
3. to
5. to
7. Yes
2. like
4. Yes
6. that
8. to
Practice 1
Copyright © by The McGraw-Hill Companies, Inc.
Choosing Conjunctions
Identifying Types of Conjunctions
1. nor
1. Coord
2. but
2. No
3. like
3. SC
4. try to
4. Corr
5. nor
5. CA
6. that
6. SC
7. As
7. Coord
8. Be sure to
8. CA
9. as
9. Corr
10. so
10. SC
Practice 2
Identifying Conjunctions and Conjunctive Adverbs Correctly
1. sharing
2. and
and
yourself
3. appeals
and
but or
however and
4. and
Answer Keys
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5. and cynicism
furthermore
6. After vacation and
7. Unless
people and
8. Not only but also
9. Even though weekend
10. Neither nor
Correcting Conjunctions and Sentence Structure
1. Ways to reduce stress include yoga, meditation, and exercise.
2. After working at such a fast pace for years, I began to experience
stress, insomnia, and constant fatigue.
3. Whether an early riser or a night owl, maintain your high energy level
by eating properly and exercising.
4. When people know that they are valued, they are more secure and
productive.
5. Some workers said that bad management was the cause of their stress;
however, others blamed their stress on the difficulties in balancing
their professional and personal lives.
6. Audrey often acts as if she were bored when she trains new employees.
7. Socially responsible businesses must try to make an effort to involve
their employees in community service activities.
8. Yes
9. I read in a health magazine that you should talk with a professional if
you constantly feel angry, disappointed, or frustrated.
10. Some managers are skilled decision makers but are not effective
trainers.
Practice 5
Identifying Types of Conjunctions
1. because
1. Coord
2. but
2. SC
3. nor
3. No
4. When
4. SC
5. try to
5. CA
6. that
6. SC
7. Be sure to
7. Corr
8. as if
8. SC
9. like
9. Coord
10. so
Copyright © by The McGraw-Hill Companies, Inc.
Choosing Conjunctions
10. Coord
Practice 6
Identifying Conjunctions and Conjunctive Adverbs Correctly
1. When
56
business
stress
differences
and
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anxious
3. acupuncture
and
therapy
or megavitamins
however
4. Since attack
5. If
job
or
6. either
7. While exercise
8. smoking
fat
and
9. not only but also
10. but
Correcting Conjunctions and Sentence Structure
1. Rachel stopped eating candy bars and drinking cola.
2. Reducing your stress load and exercising help you sleep better at night.
3. Confidence is a valuable ally in combating stress, and it helps you feel
that you will be successful.
4. Yes
5. Healthful lifestyle habits and proper nutrition help build your energy
reserves.
6. Try to spend a limited amount of time with people who have a
considerable amount of negative energy.
7. Thinking about the past or worrying about the future causes stress;
therefore, forcus on current situations.
8. Nancy always acts as if her life is completely under her control.
Copyright © by The McGraw-Hill Companies, Inc.
9. Since Kim moved to corporate headquarters, she has been working
10-hour days.
10. Meditation and relaxation exercises help relieve tension, but they do
not eliminate the source of the tension.
Chapter 16
Checkpoint 16.1
Checkpoint 16.2
1. assoc
1. a
2. mine
2. Jr
3. $400.
3. D
4. A . S . A . P
4. Mrs Liz. T. V.
5. applicants
6. 2.5. C. O. L. A.
employment
m
Dr
Checkpoint 16.3
B
Stein
1. work
2. references
K. S
W. E. A. Q.
3. company,
4. neat,
5. skills,
5. Mr D T ad. hoc.
6. interviewer
6. a number. b person.
c responsibilities.
7. jobs,
7. interview
8. U S
7. Ph D
(D. O. T. )
8. 1
2
Answer Keys
8. notice,
responsibilities
skills 3
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Checkpoint 16.4
Checkpoint 16.5
1. schools, colleges,
1. growing
2. age race sex religion natural
origin etc.
2. self-assured
3. consistent
3. assistants salespeople managers
4. two, outdated, business,
4. Perrin Van Kleef Smith
5. steady
5. benefits
6. attractive,
6. flexible skills
7. several,
7. coworkers etc.
8. most,
unusual, interview,
8. duties skills
Checkpoint 16.6
Checkpoint 16.7
Checkpoint 16.8
1. applicant
1. in fact
1. interviewer
2. Lowry firm
2. in most cases
2. employed
3. term, résumé,
3. if any
3. ability
4. brother, Dan,
4. I am sure
4. environment,
5. Robbins receptionist
5. by the way
5. search
6. Center city
6. no doubt
6. applicants
7. mentors Shaw
7. Unfortunately
7. questions
8. Agency, Inc.,
8. as you know
8. employee
Checkpoint 16.9
1. People, who are 40 years and older,
2. tests, that evaluate an applicant’s reactions in a real job
3. Stan who works at a temporary agency
5. applicant, who sent us an outdated résumé
6. book which outlined several ways to write a résumé for online use
7. industry which is one of the growth areas for employment
8. Jobs, that require bilingual abilities,
Checkpoint 16.10
Checkpoint 16.11
1. me
1. September, 2001, June,
2. results unfavorable
2. Rehabilitation, Inc., Michaels Ph.D.
3. said,
3. 69,150
4. job
4. January 1 2003 Seward, Jr., Bartingale,
5. said
5. Whitby R.N. Ramos M.D.
6. Meghan
6. 12 325
7. manager supervisor
7. Denver Colorado
8. coordinators
58
Way Bend
analyst 8. November 15 2005
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
4. interview which was held at Colby’s Grille
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Practice 1
Using Periods and
Commas Correctly
Working With Commas
1. Yes
1. want
B
2. Yes
2. complete
G
3. No
3. Maggie instance
C
4. No
4. waiver
D
5. Yes
5. hunters, directions,
H
6. Yes
6. questions
A
7. No
7. offered
F
8. No
8. environment benefits
E
9. No
9. surveys, members,
H
10. No
10. application
B
Practice 2
Using Correct Punctuation
1. job,
2. representatives commercial bankers consultants,
3. years jobs,
4. operation
5. taxes itemized
6. themselves
7. résumé company
8. Mr
Ms
Mrs
Miss etc
9. Dunbar Peterson Street Alexandria
Copyright © by The McGraw-Hill Companies, Inc.
10. Collins, Jr., leading,
11. references, usually, supervisors
12. minute, interview
13. N.A. blank,
14. Employers by the way
15. doing concise
16. Williams M D
Lexington Kentucky 2005
17. company
18. temp.
a m
p m
19. book, Internet you.
20. 1 Office.
2
Industrial.
3 Medical.
4 Technical.
Practice 5
Using Periods and
Commas Correctly
1. Yes
Answer Keys
Working With Commas
1. applicants
unfortunately
C
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2. No
2. loyal
3. Yes
3. club
B
4. No
4. president
D
5. Yes
5. firm
A
6. Yes
6. Conservative
G
7. No
7. helpful
F
8. No
8. job
H
9. Yes
9. work
H
10. Yes
energetic
10. area
E
B
Practice 6
Using Correct Punctuation
1. out people
2. “class,” feelings,
3. application, 6,309 Anchorage
4. McRay, II, precise
5. Shirley Herndon M D Monday October 5 K.S.
6. descriptive sentences
7. hand professional
8. friend friend
9. weaknesses
10. Jorin Smyth Ubach
11. work
12. friendly
14. interview clippings articles etc
agency organization
library know, there temp.
15. Sarasota Florida Review
16. coverage popularity center which,
17. management
18. cases however
19. group
20. C. E. O. discarded,
Chapter 17
60
Checkpoint 17.1
Checkpoint 17.2
1. meaning
1. things
2. success namely
2. follows Feingold
3. supervisor
3. survey legal medical financial nonprofit
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
13. questions, ask, typical
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4. costs consequently
4. 6 30 9 30
5. Joliet Illinois
Terre Haute Indiana
Grand Rapids
5. placement:
shortening
6. contest example
6. trends first second
7. writing
7. writing. namely:
8. report however
8. include:
top side bottom lengthening
Checkpoint 17.3
Checkpoint 17.4
1. “that communication.”
1. Margies 5s 4s
2.
personal
2. Theres
3.
Speaking audiences,
4.
I skills ?
4. know’s
5.
hit ceiling
5. supervisor s doesn t t s
6.
smileys
6. M s
7.
Listening Is an Art
7. CPA’s
8.
Don’t sentences?
8. writer s A s I s
9.
spare me
is home.
folksy
3. secretaries
Friday’s
10. The afternoon,
Checkpoint 17.5
Checkpoint 17.6
1. three hour secretary treasurer
1. productM
2. e mail 34 40
2. timeM it M
3. minority
3. sayM
4. one eighth
4. inquiriesMadvertisement M
5. well organized easily-understood
5. formatM
6. self study step by step
6. tactic M offended M
7. three year 90 minute
7. processM
8. three four time consuming
8. skillM oneM
1
1
1
1
1
1
Copyright © by The McGraw-Hill Companies, Inc.
1
1
1
1
1
1
Checkpoint 17.7
Checkpoint 17.8
1. (ninety) (90)
1. grammar
2. (she grammar),
2. (I wrote the communications article [see
page 4]),
3. (1) each (2) consensus
(3) refer (4) true
4. (try speech .)
3. Yes
5. (see 10)
4. How to Write a Clear, Effective Business
Plan Business Plans That Win
6. (what get)
5. administration . . . .
7. (my KDC)
6. Yes
8. (A) (1.) (a.) (a.)
7. Yes
8. OfficePRO
Answer Keys
61
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Practice 1
Using Correct Punctuation
1. The intranet carried an employee information announcement
concerning up-to-date communication procedures.
2. Yes
3. Yes
4. I checked out several books—all on the topic of nonverbal
communication—from the public library.
5. “Public speaking is uncomfortable for many people,” says Bill
Menard, “because it was never taught properly.”
6. Most people are not good listeners; they are too busy thinking about
what they are going to say next.
7. Nonverbal communication consists of the following: (1) eye contact,
(2) gestures, (3) mannerisms, (4) body movement.
8. Heather’s last e-mail message was a reminder to attend the seminar on
women’s issues.
9. Yes
10. My communications design instructor said, “Brochures should be easy
to read . . . . Select a font that is businesslike.”
Choosing Correct Punctuation
1. document
Semi
2. sic ibid
Ital, Ital
Dash
4. (LCD)
Paren
5.
QM, Apos, QM
The client s again
6. self centered
Hy
7. layout
Ital
8. well intended
Hy
9. stages
Col
10. newsletters
Copyright © by The McGraw-Hill Companies, Inc.
3.
1
handbookM
Semi
Practice 2
Punctuation and Capitalization
1. company s letterhead
2. asked
what
3. on the move
example
is
light-weight
multi-media
4. supervisor s intern s on the job
5. three fourths
high-school
6. it s all purpose
7. self taught
62
college
however
it s customers.)
writer
it s
Answer Keys
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8. asked
Is
9. following
10. too
11.
Page 63
Friday?
president
vice president
mushroom management
secretary treasurer
dark.
1
errorsM
12. speaker s it s
13. teams (four
members)
14. Communication Insights
15. Benefits of Effective Listening said
To
talking.
Practice 5
Using Correct Punctuation
1. Some refer to caring about office ethics as “taking the high road.”
2. Here is a copy of an actual (no kidding!) memo that my supervisor sent
last week.
3. Some people leave their pagers on “beep” instead of “vibrate,” which
is annoying during meetings.
4. John has the habit of saying, “That reminds me . . . .”
5. Yes
6. Yes
7. Anna was too self-absorbed to actively participate in our conversation.
8. This three- to four-month research project is more interesting than I
thought that it would be.
9. Jack feels that it is unfair for people to suggest (as many have) that
engineers are antisocial.
10. Yes
Copyright © by The McGraw-Hill Companies, Inc.
Choosing Correct Punctuation
1. Woe Is I
Ital
2. points
Semi
3. (as soon as possible)
Paren
4. days
Col
5.
6.
1
ImmediatelyM
1
immediatelyM
getting buy-in.
Dash
QM
7. strong willed
Hy
8. That s
Apos
9. businessperson
10. 9 30
businessman
12 30
Ital
Col
Practice 6
Punctuation and Capitalization
1. (letter
Answer Keys
e mail report .)
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1
1
2. notM
opinionM
3. media
Audio Graphics Video
e mail
4. spamming
5. simple
don t
6. e mail
saved
7. printers
therefore
consequently
8. higher than average
Monterey
9. hints
use
spell
Seattle Washington Portland Oregon
use high grade
10. Understanding Correspondence
11. Avoid
listener,
such
Very Hermann
you know
sort of .
12. “Whether five page detailed.”
13. The Art of Communicating
14. Do
1 30
ts is
15. 1990’s HMO’s
Chapter 18
Checkpoint 18.1
1. 4 3
four, three
2. eighty-five
85
2
15,
six
4. 6
5. sixteen
two
four
16, 4
6. fourteen seven three
14, 7, 3
7. 2d
second
8. one thousand thirty
1000,
30
Checkpoint 18.2
1. MSC 4,912, Nine, 15,608, 3d, 29,209-1560, MSC 4912, Suite 9, 15608
North Third Street 29209-1560
2. thirty-nine
39
3. Fifty-third, Eight
53d Street, State Highway 8
4. Yes
5. twenty-eight-year-old
28-year-old
6. 1 Plaza Boulevard
One Plaza Boulevard
7. 50s
fifties
8. 2d
second
Checkpoint 18.3
64
1. 25
Twenty-five
2. fifth
5th
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
3. fifteen
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3. 5 2-page
five 2-page
4. Yes; also In the late nineties
5. July, 2005, nine hundred seventy-five thousand July 2005 975,000
6. 220
Two hundred twenty also This week 220 people
checked our Web site.
7. January 1 2000
January 1, 2000
8. Yes; also 21st
9. Yes
10. October seven
October 7
Checkpoint 18.4
1. 56 and three-fourths, 57 and one-half
563⁄4
2. .3
0.3
3.
Yes
4. 1/3
one-third
Catalog Number B6,934
5. invoice 462,
571⁄2
Invoice 462,
Catalog No. B6934
6. one half
one-half
7. 1/4th of a pound
1/4 pound or one-fourth of
a pound
8. five and three quarters
5 3/4
Copyright © by The McGraw-Hill Companies, Inc.
Checkpoint 18.5
1. 18,100,000
18.1 million
2. 20,000,000
20 000 000
3. four pounds, six ounces
4 pounds 6 ounces
4. 1000s
thousands
5. 3,300,000
3.3 million
6.
Yes
7. seven inches by nine inches
7 x 9 inches, 7 by 9 inches, 7” x 9”
8. twenty-pound
20-pound
Checkpoint 18.6
1.
2. $839.00,
Yes
five 1⁄2
$839,
5 1⁄2
3. forty dollars
$40
4. 2 cents, 5 cents
$.02, $.05
5. seven-cent
7-cent
6. sixty, twenty-four, $100.00
60 percent, 24 percent, $100
7. $500.00,
8. ($230.00)
Answer Keys
1,000.00
$500
$1000
($230)
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9. seventy percent to eighty
percent
70 to 80 percent
10. .6%
0.6 percent
Checkpoint 18.7
1. the third
ten
III or 3d,
10
2. 12th
Twelfth
3.
Yes; or 2:1
4. eight
8
5. ii,
63-8
II, 63-68
6. i, ii, iii
I.,
II.,
III.
7. 1999-01
1999-2001
8. VII
vii
Checkpoint 18.8
1. 8:30 in the morning,
1 p.m. in the afternoon
8:30 a.m.,
2. Size eight
size 8
3.
Yes
4. eight hundred
800
5. 6 a.m. o’clock,
10 p.m. o’clock
1 p.m.
6 a.m., 10 p.m.
6. X 922
Extension 922 or
Ext. 922
7. eighty
80 degrees
8. 7 a.m. in the morning, 12 o’clock midnight
7 a.m., 12 midnight
9. 15
fifteen
Copyright © by The McGraw-Hill Companies, Inc.
30-year
10. thirty year
Practice 1
Using Numbers Correctly
1.
Yes
2. 67,000,000
67 million
3. eleven thousand
11,000
4.
Yes
5. nineteen hundred and nineties
1990s
6.
Yes
7. $.16
16 cents
8.
Yes
9. $15,000,000,000
$15 billion or 15 billion dollars
10. forty dollar
66
$40
Answer Keys
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Choosing Correct Number Forms
1. 6 percent
2. 45
3. December 2007
4. third
5. 7 p.m.,
Building 5
6. three or four
7. Thirty,
$1000
8. 8 to 12
9. 30-year, 4
10. Form 1040
Practice 2
Identifying Errors
1. $900.00,
1st
$900, first
2. $37,000,000,000, 2,005,
six, seven
$37 billion or 37 billion dollars,
2005, 6, 7
3. 6th
sixth
4. 1,920,
6
1920,
5.
Copyright © by The McGraw-Hill Companies, Inc.
6. 06,
six
Yes
forty dollars
class of ‘06 or 2006,
7. 80 cents to 90 cents
80 to 90 cents
8. 21st
twenty-first
9. fifty-six and three-fourths
56 3/4
$40
10. forty-eight, fifteen, Thirteenth
48, 15 years, 13th Street
11. $1,000.00, 1,
$1000,
1,000,000
one,
one million
12. sixteen-inch, one-hundred and
sixty, five hundred to one
16-inch, 160,
13. $3,000, two years, $149.00
$3000, 2 years,
14. 5, ninety-two-inch
Five, 92-inch
15. thirty-eight, 1,513
38, 1513
16. fifteen, eight
15, 8
17. ten to one
10 to 1 (or 10:1)
18. 11 a.m. in the morning,
2:30 p.m. in the afternoon
11 a.m.,
19.
Yes (or 150 km)
20. eight hundred
800
Answer Keys
500:1
$149
2:30 p.m.
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Practice 5
Using Numbers Correctly
1. Yes
6. 121-34
pages 121-134
pages 5, 8, and 12
2. 12 noon,
noon
7. five, eight, and 12
3. 1/3
one-third
8. Yes
4. Yes
5. 6”
James Filmore II,
James Filmore 2d
9. the second
6-inch
10. II
ii
Choosing Correct Number Forms
1. 2 to 1
6. $1 million
2. Tenth
7. $325
3. 0.03
8. ten
4. November 2001
9. 15
5. 50-cent
10. 12, 3
Practice 6
68
1. one hundred and seventy-nine dollars
forty-five, twenty-one-day, $435.00
$179, 45 percent, 21-day,
$435
2. twenty-eight, thirty, $2,000,000
28, 30, $2 million
3. one, one thousand
1, 1000
4. twenty-three
23
5. 12, five
Twelve, 5
6. January 1 2008
January 1, 2008
7. Four and three-quarters,
seventy-six dollars
4 3/4, $76
8. (800) 555-3784, X 38,
two hundred tons
(800) 555-3784, Ext. 38
(or Extension 38), 200 tons
9. 1st-class, eight, fourteen
first-class, 8, 14
10. 20s, 1
twenties, One
11. Model No. 40,500, $3099.00, 30th
Model 40500, $3099,
March 30
12. Page 92, 3/4 of a pound,
two thousand dollars
page 92, 3/4 of a pound or
3/4 pound, $2000
13. 3/4
three-fourths
14. 12 a.m. midnight
midnight
Answer Keys
Copyright © by The McGraw-Hill Companies, Inc.
Identifying Errors
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15. 6:00 a.m., 2:00 p.m.
6 a.m., 2 p.m.
16. 20,000, 39,999
20000, 39999
17. 7th
Seventh Avenue
18. ninety-nine cents
99 cents
19. 100
One hundred
20. 90s, $200,000.00, 21st,
$2,000,000.00
’90s (or the nineties or the
1990s), $200,000, twentyfirst, $2 million
Copyright © by The McGraw-Hill Companies, Inc.
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Answer Keys
69