Ingram Micro
Managed Print Services
Troy Davis & Adam Knobloch
April 10, 2013
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Discussion Topics
Ingram Micro MPS Overview
Our MPS Objective
Program Offerings
MPS Plus MPS Advance MPS Total
IM Solution Provider Resources
MPS Portal (YPP)
Get Started with Ingram Micro MPS
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Ingram Micro MPS Overview
What is MPS?
Hardware bundled with break-fix services and consumables
(toner cartridges and maintenance kits )
Monthly payment package
Includes software enabling proactive printer fleet management
MSP allows customers to manage their print
environment by
Managing their consumables usage and spend
Providing automatic fulfillment of toner supplies
Procuring new hardware and retiring redundant / old hardware
Providing break-fix services
Monitoring the usage and optimizing the deployment of their print fleet
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Ingram Micro MPS Program
Everything you
need to successfully
sell and manage
best-in-class MPS
Service
Training
Software
IM
MPS
Supplies
Financing
Support
Supplies Deliver to Customer Software Break-Fix Support Monitoring Reporting
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Ingram’s Objective Summary
Deliver the most comprehensive Managed Print
Services program to the market
Accelerate reseller success
and end user adoption
Simple, contracted
hardware and
supplies programs
Multiple
program options
Cloud-based
architecture to
enable scalability
Comprehensive fleet optimization / management programs
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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The Ingram Micro Difference
HP LaserJet 9000
Rated Toner Yield – 30,000 pages
30% Cartridge Life Remaining
Location X
Location Y
5 Users
100 pages per day
5% Page coverage
12 Users
2,500 pages per day
10% Page coverage
3 MONTHS
Use Remaining
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
3 DAYS
Use Remaining
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Ingram Micro MPS ®
Market-Leading MPS Program Offerings
IM MPS® Services and Software
Broad range of a la carte software, patent-pending services, and solutions to start or complement
resellers’ current MPS capabilities
Plus
Supply management program for contracted supplies replenishment with built in automation. Geared for
broad market adoption and hardware refresh strategies.
Advanced
All-inclusive per-image pricing for most major printer brands and models, delivering “simplicity” to VAR /
MSP model
Total
Adds a hardware component to the Advanced program to enable hardware refresh or the ability to add
MFPS’s to the program. End user has a lower acquisition cost of entry on the hardware and can
spread their payments out over 3 years.
Program Tools
Comprehensive set of web-based reseller and end user tools to enable effective MPS engagements
Dedicated Portal
www.yourprinterportal.com
Training and follow up
webinars and boot camps
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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MPS Plus
Simple, web-based program
Proactive Toner Replenishment
End users sign up via web interface
Install DCS
Map Device Locations
Electronically sign contract
Orders directly pulled into select ERP systems (no
manual entry)
What’s included:
OEM supplies
Fleet Management Routing Tag
Dedicated end customer web site
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Simple Plus Process =
Quick Business
MPS Steps
Responsibility
1 Identify 5-10 MPS target customers
IM Partner
2 Schedule initial meetings to discuss MPS value with target
IM Partner
3 Attend first appointment with MPS target
IM Partner + IM Field Resource
4 Request DCS license
IM Partner + IM Field Resource
5 Install DCS
IM Partner + IM Tech Resource
6 Review DCS findings
IM Partner + IM MD Resource
7 Prepare Plus pricing
IM MD Resource
8 Present final proposal and contract signature
IM Partner
9 Implement deal – Contract set up with IM
IM Partner + IM MD Resource
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Is It Easy to Get Started?
Identify 5-10 end user customers and load DCS
Wait 15-30 days and review devices identified in the environment by the
DCS
Then it’s contract time / work with IM resource to set up contract
You can realize supply discounts up to 11%
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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MPS Advance
Buy and Sell Pages
Supplies, consumables, parts and delivery with a CPI rate
Fleet Management, Remote Monitoring, and Service Network
Option to include break/fix service
Billed to you monthly based on end user usage volume
Mitigate Risk
Supplies – Distribution takes on risk on page coverage changes,
failure rates, over shipment of supplies
Break/Fix Service – Distribution takes on risk of failures
Recognize top line revenue
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MPS Solution Provider Resources
Reseller Education and Coaching
101 (Webinar)
Basic info, what is MPS?, how to make money, etc.
201 / 301 (Live Boot camps)
Deep dive on MPS Practice, comprehensive training
on Ingram Micro offering, practice roadmap, etc.
Continuous Online Educational Series
Business Development
Dedicated Ingram Micro MPS sales and
Operations team
MPS Business Development Managers
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IM MPS Management Portal
Reseller and
end user portals
Complete online
management of all
client devices
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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www.YourPrinterPortal.com
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Device Administration
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Supply Tracking By Device
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Easy Supply Tracking with YPP
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Contracts Available on the Portal
Contracts for your use located on
the reseller website including:
• Auto Toner replenishment (PLUS)
• Cost Per Image (CPI) Service and
Supplies Contracts,
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Continuing Customer Relationship
Quarterly MPS Business Review
Leverage new vendor
opportunities / programs
Look to expand MPS practice
Grow share of wallet
with customer
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Next Steps with Ingram Micro MPS
For information: mps@ingrammicro.com
MPS Site www.ingrammicro.com/mps
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Ingram Micro | Managed Print Services
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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