DELIVERING DIGITAL
CUSTOMER EXPERIENCE
FOR EATON WORLDWIDE
DRIVING SALES WITH ONLINE DESIGN
AND DIGITAL CONFIGURATION TOOLS
Online Tools Driving Thousands of
Qualified Leads for Eaton Divisions
Eaton Crouse-Hinds is delivering an optimal
on-the-fly. They can then download the exact
digital
driving
model they need in over 150 CAD and graphic
thousands of new sales leads via their online
formats including native formats in Autodesk
digital product catalog built by CADENAS
AutoCAD®, Autodesk Inventor®, SolidWorks®,
PARTsolutions. Now, engineers can quickly
Solid Edge®, PTC Wildfire® and CREO®,
find and design the exact part they need, all
Siemens NX®, CATIA® and many more. This on-
directly within the Crouse-Hinds website. In just
demand capability makes it easy for engineers
a few clicks, customers can configure a part
to specify products for purchase while delivering
number and generate an interactive 3D preview
an exceptional customer experience.
customer
experience
while
“Our customers can now receive 3D CAD files in minutes versus days,
with no impact on our Engineering or Customer Service teams.”
Michael McManus
Director of Marketing and Global Pricing
Eaton Crouse-Hinds
“In the industries we serve, which include oil
of formats. “Customers would call in to our
and gas, petrochemical, mining, marine, and
office and ask for individual models, which had
industrial manufacturing markets, we are vying
to be created by our engineering department,”
to get our products on the bill of materials for
states McManus. “Additionally, if the customer
large plant and facilities projects,” says Michael
was not knowledgeable of our catalog, it would
McManus, Director of Marketing and Global
require our customer service team to assist
Pricing at Eaton Crouse-Hinds. “These projects
with the selection of the correct SKU for their
are often times managed by Engineering
application before the request was sent to an
Procurement and Construction (EPC) groups
engineer to model in the desired format. This
who have made 3D CAD files mandatory for
internal process was very time-consuming,
all products to be designed into their projects.
and we were unable to respond to customer
CADENAS PARTsolutions offers us the most
requests in a timely fashion.” McManus adds,
complete package to easily and accurately
“With CADENAS PARTsolutions, our customers
supply these CAD files to our customers.”
can now receive 3D CAD files in minutes versus
days, with no impact on our Engineering or
In the past, Eaton Crouse-Hinds offered CAD
Customer Service teams.”
models by request only and in a limited number
Copyright ©2015 CADENAS PARTsolutions. All rights reserved.
Source: Yahoo Finance April 11, 2103
Eaton and PARTsolutions
Partnering to Provide Online Product Data and Engineering Tools
EATON B-LINE
EATON CROUSE-HINDS
•
CoSPEC Specifier Center
•
1,500+ downloads monthly
•
4,000+ downloads monthly
•
Smart Plant® integration
•
Embedded configurator
•
Custom 3D PDF data sheets
•
Shopping cart technology
•
Embedded configurator
•
150+ formats including
•
Shopping cart technology
native Revit® & Aveva®
5
EATON HYDRAULICS
EATON WALTERSCHEID
•
1,000+ downloads monthly
•
700+ downloads monthly
•
Embedded configurator with
engineering calculations
•
Over 4,200 products online
•
Pricing and lead time display
for distributors
EATON MOELLER
•
Custom 3D PDF data sheets
YEARS
PRODUCT FAMILIES
DIVISIONS
•
11,500+ downloads monthly
•
Over 11,000 products online
5
70% of buying
decisions are
made before
contacting sales
MILLIONS
CONFIGURABLE PART NUMBERS
By 2020 85% of
B2B transactions
will be self-service
www.partsolutions.com
Source top: Google Study 2013
Source bottom: Acquity Group
Join the Eaton Digital Customer Experience:
Create the ultimate online experience while generating sales leads with conversion rates of
up to 85%. Make it easy for engineers to configure the exact product they want, download
product data in the desired format and place the Eaton part number in their BOM for purchase.
•
Online product catalog with sales lead capture
•
2D and 3D product previews and downloads
•
True native CAD outputs in 150 formats
•
Highest quality 3D viewer with universal compatibility and embedded web integration
•
Publish to 3D PDF data sheets
•
Exposure on 50+ online engineering portals
•
Mobile apps for sales to configure and share product information on iOS and Android
For more info visit: PARTsolutions.com/Eaton
or call your CADENAS PARTsolutions Representative at 513-453-0453
CADENAS PARTsolutions
400 Techne Center Dr., Ste. 301
Milford, OH 45150 USA
C o p y r i g h t © 2 0 1 5 C A D E N A S PA RTs o l u t i o n s . A l l r i g h t s r e s e r v e d .
Version: June 2015
Phone:
Fax:
Email:
Web:
(513) 453-0453
(513) 453-0460
info@partsolutions.com
partsolutions.com