Occupant Emergency Manual
Emergency Procedures
For Occupants
of
The Irvine Company
Date Updated: September 18, 2013
The Irvine Company
Occupant Emergency Manual
INTRODUCTION
Emergencies, disasters, accidents and injuries can occur at any time and without warning.
Being prepared physically and mentally to handle emergencies is an individual as well as an
organizational responsibility. The procedures in this handbook were developed to assist in
reducing the effect an emergency may have on you.
The Irvine Company and Universal Protection Service in cooperation with the local fire
authority have compiled this Manual to help insure the safety of the building’s occupants in
the event of an emergency and to comply with the provisions of State California local Fire
Codes.
This Manual and its contents shall remain the property of the building and be made readily
available to members of the Fire Department upon demand.
The Irvine Company does not assume responsibility in the event of any emergency that should
occur.
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TABLE OF CONTENTS
INTRODUCTION .......................................................................................................... 2
CUSTOMER RESPONSIBILITIES..................................................................................... 5
EMERGENCY CONTACTS ............................................................................................. 6
PHYSICALLY IMPAIRED PERSONS ................................................................................ 7
FIRE PROCEDURES ...................................................................................................... 8
General - If you discover fire or smoke ........................................................................................................................ 8
If Trapped In an Office or Area .....................................................................................................................................9
Fire Alarm Sounding Procedures ..................................................................................................................................9
If you are notified of a fire ............................................................................................................................................9
Classification of Fuels& Extinguishers ........................................................................................................................ 10
Fire Extinguisher Use................................................................................................................................................... 11
Fire Prevention Tips .................................................................................................................................................... 12
EVACUATION PROCEDURES ...................................................................................... 13
Evacuation and Panic Control .....................................................................................................................................13
Upon Hearing an Alarm ..............................................................................................................................................13
Stairwell Instructions ..................................................................................................................................................14
Safe Refuge Area Map ................................................................................................................................................15
EARTHQUAKE PROCEDURES ..................................................................................... 19
Before ..........................................................................................................................................................................19
During ..........................................................................................................................................................................20
After ............................................................................................................................................................................21
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Occupant Emergency Manual
Earthquake Evacuation ...............................................................................................................................................22
Emergency Supplies .................................................................................................................................................... 23
MEDICAL EMERGENCIES ........................................................................................... 24
BOMB THREATS ........................................................................................................ 26
Background Information .............................................................................................................................................26
General Procedures .................................................................................................................................................... 27
POWER OUTAGE ...................................................................................................... 32
CIVIL DISTURBANCE PROCEDURES ............................................................................ 33
EXPLOSION PROCEDURES ......................................................................................... 34
WORKPLACE VIOLENCE – ACTIVE SHOOTER .............................................................. 35
Types of Workplace Violence ...................................................................................................................................35
Reporting Options ..................................................................................................................................................... 35
Dealing with Difficult People ....................................................................................................................................36
Active Shooter ............................................................................................................................................................ 37
Good Practices for Coping with an Active Shooter Situation ................................................................................37
How to Respond When an Active Shooter is in Your Vicinity ..............................................................................37
How to Respond When Law Enforcement Arrives .....................................................................................................38
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Occupant Emergency Manual
CUSTOMER RESPONSIBILITIES
All building occupants are responsible for reducing fire life safety risks by assisting with items
such as the following:

Completing your building’s Online Fire Life Safety training.

Know the location of stairwells, exit routes and emergency equipment in the building.

Become familiar with the Occupant Emergency Manual.

Assign “Physically Impaired Monitors” to assist mobility impaired individuals during
evacuation procedures.

Turn off all appliances, coffee makers, etc. when not in use, especially at the end of the day.

Do not allow use of personal electric heaters.

Do not store flammable materials in your suite.



Make all personnel aware of risks of items such as smoldering cigarettes in ashtrays and
wastebaskets, and that smoking at the building can only be in designated exterior areas.
Bring potential fire life safety risks to the attention of Building Management.
When fire alarms sound, all occupants shall, without delay, follow emergency evacuation
procedures.

Do not carry food or drinks while evacuating.

Participate in all scheduled fire drills. The Fire Code requires all occupants to participate.

Following guidelines set forth by Building Management and/or the fire department (for
example, follow procedures for “live” Christmas trees when provided during the holidays).
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EMERGENCY CONTACTS
Call 9-1-1
The seven digit emergency numbers should only be used if you encounter a
problem with the 9-1-1 system or when using a cellular phone.
Primary
Fire Department
949-644-3104
Police Department
949-644-3681
Paramedics
949-644-3383
Building Management
949-729-1450
Security Desk
949-729-7272
800-588-6443
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PHYSICALLY IMPAIRED PERSONS
Each tenant/customer’s list of Physically Impaired Persons should be updated upon changes in
impaired persons and provided to Building Management in writing. This list is not made
available to the general public, but may be provided to the Fire Authority. However, it is
accessible and no guarantee of privacy is given. Building Management is not responsible for
the evacuation of impaired persons. Depending on the situation at hand, independent decision
making may be needed and exercised by the impaired person(s) and their assistance monitors.
Attention
California Code of Regulations
Title 19 Section 3.09 (d)5(b)
“Assure that the requirements of subsection (d)(4)(F)” procedures to identify and assist the
non-ambulatory and physically disabled as follows:
(B) owner(s) or operator(s) of high-rise office buildings shall maintain a list of all permanent
building tenants who have disabilities. Building owner(s) or operator(s) shall be notified in
writing by those who have disabilities.
Information provided in the list shall include any special emergency evacuation needs and the
permanent work location of such physically disabled persons. The list shall be located in the
Building Management Office.
If you have any physical condition, temporary or permanent, that may hinder you in the event
that your area must be evacuated, please provide the following information to your Floor
Warden and to the Office of the Building. “Each physically impaired person should identify two
persons who can assist them during an emergency.”
NAME
SUITE/ROOM OR DEPT.
TELEPHONE NUMBER
EMER. CONTACT PERSON & #
SPECIAL NEEDS
INCLUSIVE DATES (If applicable)
Copy or cut along dashed line and give to your Floor Warden and/or the Office of the Building.
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FIRE PROCEDURES
General - If you discover fire or smoke
1 Safety of life is the first priority. Remove anyone in the area from immediate danger.
Confine the fire by closing as many doors as possible as you leave the area.
2 If the fire alarm system has not activated, activate the manual pull station (if present)
while evacuating. Call the fire department at 9-1-1 from a landline. During the call
from a landline, if the situation becomes unsafe to be on the call, evacuate, but leave
the landline off the hook and connected to 9-1-1, this will allow the Emergency
Dispatcher to hear alarms, etc. from phone line and allow them to dispatch Emergency
vehicle to your location if you were not able to provide all answers to the details below.
Provide the following information below:
Building Name
________________________________
Building Address ________________________________
Nearest Cross Street
________________________________
Nature of the Emergency
Your Floor/Suite Number
Your Call Back Number
Do not hang up until the emergency operator hangs up (or it is unsafe to remain
on the line)
Please be aware that calls from a cellular phone may be received by your local Law
Enforcement department and are then re-routed to your local Fire Authority. This may
cause a delay in reporting in the fire emergency, so calling from a landline is preferable
if it is safe to do so.
3 Evacuate the area and proceed to your nearest emergency exit.
4 Be prepared to assist impaired persons or your Floor Warden as directed.
5 If you have time and are in a safe area, notify Building Management.
6 Fighting the fire is an option only if you are trained, you have someone with you, if is
safe to do so and you have access to an exit, and if it does not interfere with the
performance of your emergency duties.
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If Trapped In an Office or Area

Retreat from the fire and close as many doors as possible between you and the fire.

Wedge wet fabric along the bottom of the last door to keep smoke out.

Call the fire department and notify them of your situation.

Place something bright in the window to indicate your location.

Do not break windows.
Smoke Detectors:
Smoke detectors are provided for your personal safety. Anyone who willfully and maliciously
tampers with, damages, breaks or removes any required smoke detector shall be guilty of a
misdemeanor. Any person, who willfully and maliciously sends, gives, transmits, or sounds
any false alarm of fire is guilty of a misdemeanor. (P.C. 148.3)
Fire Alarm Sounding Procedures
Whenever an alarm is activated, ALL OCCUPANTS shall evacuate unless advised to do otherwise
by the building’s Fire Safety Director, Floor Warden, Security or the Fire Department.
ASSUME ALL ALARMS ARE REAL
If you are notified of a fire
1. Notification
a. If an alarm has not been activated, activate one immediately.
b. Verify that the fire department has been called or call 9-1-1.
2. Do not call the Management Office to confirm the alarm, evacuate immediately.
3. Move to the nearest safe stairwell and evacuate to the refuge area.
4. Be prepared to assist physically impaired persons or your Floor Warden as directed
5. Do not re-enter the building until advised to do so by the fire department or building
management.
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Classification of Fuels& Extinguishers
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Fire Extinguisher Use
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Fire Prevention Tips

Never throw matches or cigarette butts into waste containers.

Observe NO SMOKING signs.

Check for frayed or damaged electrical cords. Report them to your supervisor.

Do not run electrical cords under carpets or chair pads.

Do no overload electrical or power strips; only one power strip per outlet.

Do not use power strips as extension cords by plugging one power strip into another.

Make sure all electrical equipment has been tested by an approved laboratory. Most often
you will see UL stamped on the equipment.

Occupants should not use space heaters. Flammable items (for example, paper, plastic and
curtains) close to the space heater may ignite.

Do not let trash overflow in wastebaskets or collection areas.

Do not block or store items in corridors and stairwells. There should be nothing in the
corridors or stairwells that can restrict traffic flow.

Do not prop open stairwell, corridor or other fire doors. If these doors are propped open
and there is a fire, smoke can easily spread throughout the building.

Check lighting in corridors, stairwells and exit signs. Report any malfunctioning lights.

When you leave your office, keep doors closed. In the event of a fire, closed doors will
limit the spread of fire and smoke.
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Occupant Emergency Manual
EVACUATION PROCEDURES
Evacuation and Panic Control
PANIC: A sudden unreasoning terror often accompanied by mass flight. Panic is often the
result of not knowing what to do.
EVACUATION: The movement of people off of a floor.
HORIZONTAL EVACUATION: The movement of people across floors to safe refuge areas,
stairwells, etc.
VERTICAL EVACUATION: The movement of people either down or up.
PARTIAL EVACUATION: The movement of one floor or several floors within a building.
TOTAL EVACUATION: The movement of all occupants from the building. Total evacuation is
not always necessary or recommended, please check with your respective Building
Management team as specific buildings and areas have different evacuation expectation
depending on the year the building was built and expectations of the local Fire Authority.
Safer to Evacuate Downwards
It is usually advisable to go downward in a building during a fire, since smoke and heat rise. In
rare fire emergency situations, you may be required to evacuate upward depending on the fire
emergency.
Upon Hearing an Alarm
Upon hearing the alarm on your floor, occupants will proceed to the nearest safe stairwell and
begin evacuation unless told to do otherwise by the Fire Safety Director, Building Manager,
Security or the Fire Department. During evacuation(s), please do not use the elevators, as it is
not safe to do so. Evacuation(s) must be through the nearest safe stairwell, unless otherwise
directed by the Fire Safety Director, Building Manager, Security or the Fire Department.
Occupants will evacuate the building and proceed to the designated Safe Refuge Area.
Occupants will wait for further instructions at the Safe Refuge Areas.
Once evacuation has taken place, the Suite/Floor Wardens should take a head count at the
Safe Refuge Area. Ask occupants if everyone has evacuated. Review your employee list. Make
sure all visitors are accounted for. Any missing occupants and the location of the physically
impaired should be reported to Building Management staff and fire department personnel.
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Occupant Emergency Manual
Stairwell Instructions

Remain quiet and calm.

High-heeled shoes are a trip hazard and not recommended in stairwells. It is
recommended that you keep a pair of sneaker/flats in your office space for
emergencies.

Use handrail that is most continuous (usually center).

Keep to the inside (right side) as you walk down. Walk in single file. Emergency
Personnel may be coming up the stairs.

Move quickly, but do not run.

Allow others to enter into stairwell flow, but do not unnecessarily hold up traffic.

Provide assistance for those who are slower moving or physically impaired.

Evacuate and proceed to a Safe Refuge Area.

All injuries should be treated at stairwell landings when required and safe to do so.

Do not spread false information, rumors, etc.

Complete evacuation. Do not congregate in stairwell.

Do not carry food and/or beverages into the stairwell as they may spill and cause a slip
and fall hazard.
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Safe Refuge Area Map
If an evacuation becomes necessary due to a bomb threat or an earthquake, an alternate
Safe Refuge Area may be designated at that time.
Highrise Safe Refuge Areas
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Evacuation Procedures for Physically Impaired Persons
Physically impaired individuals may need assistance during an emergency. Any person needing
assistance of another to effectively evacuate during an emergency is considered physically
impaired. The impairment may include but not be limited to:
 Persons confined to wheelchairs
 Persons dependent upon crutches
 Recent injury
 Significant sight impairment
 Pregnant persons
 Extreme obesity
The following information should be distributed to all occupants who are physically impaired:
PRE-EMERGENCY ACTIONS
 Prior to an emergency select two assistants to assist you in an emergency. Meet with
the assistants to discuss your special needs in case of an emergency. Be sure to tell
them how best to assist you. Remember you are the expert on your own personal
condition.
 Decide on a meeting spot. For example: at your desk or at a designated stairwell.
 If applicable, have assistants become familiar with various lifts and carries.
DURING A FIRE EMERGENCY
 Upon hearing the fire alarm, meet with your assistants.
 Proceed to the nearest safe stairwell.
 Enter the stairwell last and remain on the landing. Be sure to close the door behind
you. Decide whether it is safe for one assistant to remain at the stairwell landing with
you while the second assistant evacuates and notifies building personnel and the fire
department of your need for assistance (include stairwell number and floor). If it is not
safe to remain at the stairwell landing, both assistants may decide to assist you to
evacuate down the stairwell.
IF YOU CANNOT LEAVE YOUR OFFICE
If you are physically unable to leave your office, immediately call 9-1-1 and tell them:
 The nature of the emergency
 That you cannot evacuate due to a physical impairment
 Your address and suite number, including the nearest cross street, and call back
number (this is important because the fire department may have to call you back to get
more information). Do not hang up until told to do so by the emergency operator
IF YOU ARE ALONE DURING AN EMERGENCY, SOME THINGS TO CONSIDER:
 If you are able to, go to the nearest stairwell.
 Be prepared to ask for assistance. Tell others of your condition and give instructions on
how they can help you.
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Lifts and Carries
The following diagrams indicate some ways of assisting persons with disabilities.
Figure 1 Two-person carries. Reprinted with permission from “Emergency Evacuation Procedures for
Disabled Individuals,” developed through the cooperative efforts of the Los Angeles Fire Department and
Joni and Friends (obtained from the Los Angeles Fire Department Fire and Safety Education Unit,
Disaster Preparedness Division, 1994).
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Occupant Emergency Manual
Figure 2 In-chair evacuation carries. Reprinted with permission from “Emergency Evacuation Procedures
for Disabled Individuals,” developed through the cooperative efforts of the Los Angeles Fire Department
and Joni and Friends (obtained from the Los Angeles Fire Department Fire and Safety Education Unit,
Disaster Preparedness Division, 1994).
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EARTHQUAKE PROCEDURES
Before
1. Know the location of possible Safe Refuge Areas outside and away from the building in
case evacuation is necessary. Generally, it is safer to remain inside the building.
2. Know location of the nearest Emergency Service Phone, if one is available.
3. Create “ICE” (In Case of Emergency) contact in you cellular phone, this will allow
emergency response to have someone to contact in the case that you are unable to
speak with first responders.
4. Reduce non-structural hazards. For example, secure top-heavy objects such as
bookcases, filing cabinets, etc. to structural elements of the building. Remove all heavy
objects from top shelves. Secure cleaning liquids and other chemicals on shelves to help
prevent spillage.
5. Maintain battery operated portable radios (with extra batteries) to receive emergency
broadcast reports.
6. Have a First Aid Kit (check & maintain quarterly).
7. Maintain battery operated flashlights in working condition.
8. It is also recommended that you have heavy gloves in case of broken glass; a pair of
rubber soled shoes; replacement glasses or contacts. If you are on any medication, have
a minimum of one week (minimum) supply with you at all times; water: store water and
rotate the bottles regularly. It is recommended that all personnel be prepared for a
minimum of one week (water, food, medical needs, sewage) in accordance with the
local Emergency Disaster Services.
9. Have a plan for reuniting your family. You will not be able to function at work
effectively if you are worried about your family. Make sure they know what to do.
10. Have an out-of-state contact person. So when you are able to use a phone, you can call
to see who is accounted for. Also consider the use of Texting instead of calling.
11. First aid training is highly recommended for occupants of the building.
12. For more information on Earthquake Preparedness, contact the American Red Cross, or
local Fire Department, there are also websites with preparedness information such as,
www.Earthquakecountry.info, www.Daretoprepare.org, or www.ready.gov.
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During
REMEMBER: DROP, COVER & HOLD.
1. Get under a desk, table or other sturdy object and hold on; or brace yourself against
an interior wall in the core of the building. Protect your head.
2. Stay away from windows, bookcases, filing cabinets and any objects that may fall or
shatter.
3. Do not dash for exits, since stairwells may be damaged. Do not use elevators until they
are checked for safety.
4. Do not smoke or use matches, candles or lighters in case of gas leaks.
5. Do not be surprised if electricity goes off.
6. If you are at the beach, get to higher ground as soon as the earthquake stops as there
potentially may be tidal waves soon to follow.
NOTE: DOORWAYS SHOULD NOT BE USED AS A SAFE REFUGE AREA.
If you are outside: Stay there. Move away from structures, power poles, lampposts or
retaining walls that could fall during the quake. Avoid fallen electrical lines. If possible, move
to an open area.
If you are in your vehicle: Pull over, park and stay in your vehicle if safe to do so.
If you are not near a table or desk: Sit on the floor, curl up into a small target and cover the
back of your neck and head with your hands, bag, book, or anything else.
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After
BE PREPARED FOR AFTERSHOCKS
1. Check for damage. Carefully inspect your area for obvious damage and potentially
dangerous situations.
2. Check area for injured or trapped occupants.
3. Assess damage and take emergency actions.
4. Limit telephone use. Leave telephone lines clear for emergency communications only.
Be sure to replace receivers if they have fallen off the hook.
5. If evacuation is necessary due to severe building damage, fire or other imminent danger
(generally, it is safer to remain inside the building) use the nearest safe stairwell and
follow the directions of your Floor Warden.
6. If you do evacuate the building, DO NOT return until notified that it is safe to return.
7. Verify that occupants who are physically impaired have been assisted. Check with
assistants.
8. Listen to battery powered radio for emergency reports. Do not spread rumors.
9. Cooperate with and assist Building Management and Public Safety Officials.
WHAT IF YOU ARE IN AN ELEVATOR?
If you are in an elevator, you are probably better protected than most people. If you are in an
elevator, sit on the floor or brace yourself against the wall. Remain calm – the elevator is
designed not to fall.
Many elevators are designed to go to the nearest floor in the direction of travel and open.
However, some elevators will stop in a moderate earthquake. If the elevators in your building
are equipped with seismic sensors, if the seismic sensor is activated, elevators will move to the
nearest floor and the doors will open and the elevator will shut off. Elevators cannot be used
again until inspected and reactivated by an elevator technician.
If you are trapped in an elevator, use the emergency call button/phone to summon assistance.
If you have a medical or other emergency, use the emergency call button/phone in the
elevator cab and speak with the operator. Be sure to tell the operator the number of the
elevator car you are in.
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WHEN CAN OCCUPANTS GO HOME?
It is best that in the event of an earthquake or community-wide disaster during normal working
hours, all occupants remain at work. It may be too dangerous or improbable to attempt to go
home right away.
Earthquake Evacuation
Determine in advance the safest exit from your work location and the route you will follow to
reach that exit in the event an evacuation is necessary. Also establish an alternate route to be
used in the event your first route is blocked or unsafe to use.

DO NOT evacuate unless told to do so or if danger is imminent.

FOLLOW INSTRUCTIONS given by emergency personnel.

DO NOT RUN. Walk and keep noise to a minimum.

DO NOT USE ELEVATORS.

DO NOT PUSH OR CROWD. Walk down on the right side/inside of the stairwell while
holding the handrail in stairwells and move to the opposite side if you encounter
emergency personnel.

MOVE to your designated Safe Refuge Area unless otherwise instructed. Check doors for
heat before opening.

ASSIST physically impaired persons if they are present.

If you have relocated away from the building, DO NOT return until you’re notified that it is
safe to return.
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Emergency Supplies
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MEDICAL EMERGENCIES
When notified of a medical emergency:
1.
Obtain the following information:
-Name of person in need
-Location of person in need
-The nature of the emergency
-Call back number
2.
Immediately notify the Paramedics 9-1-1 and give the following information:
-Building name
-Building address
-Nearest cross street
-The nature of the emergency
-The victim’s general condition and location
-Callback number
IMPORTANT: DO NOT HANG UP UNTIL THE FIRE DEPARTMENT OPERATOR DOES SO
FIRST.
3. Notify Building Management after notifying 911. Building staff will assist in expediting
Paramedics to the location.
4. Station a person in the elevator lobby or send a runner to meet and direct emergency
personnel to the injured or ill person.
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BOMB THREATS
Background Information
Although the majority of bomb threats are false alarms, meant only to disrupt or disturb the
normal work of a person or company, all bomb threats should be taken seriously.
Bomb threats generally fall into the following two broad categories:
1. The person making the threat claims he is going to do something, for example, place an
explosive in the building.
2. Claims he has already done something, for example, placed an explosive in the building.
Most threats are communicated by telephone and are almost impossible to trace.
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General Procedures
If you receive a bomb threat call
1. Keep the caller on the phone as long as possible. Signal a co-worker to call the police
and management for you.
2. Contact Building Management and advise them of the threat.
3. Complete the Bomb Threat Checklist. If you don’t have a checklist ready, take note of all
statements made and ask further questions.
4. Your company policy and your management will determine the next course of action.
a. Take no further action
b. Search without evacuating
c. Initiate a partial evacuation
d. Conduct a complete evacuation and search
5. If you evacuate
a. Conduct a quick visual search of your immediate area and report anything
suspicious.
b. As you leave, take personal belongings with you (back packs, purses, brief cases
etc.). These may appear to be suspicious packages to persons not familiar with
the property.
6. Conducting a search
a. Persons familiar with the area should conduct a visual search
b. Stop and listen for any unusual sounds
c. Begin the search from the wall inward, from the floor to ceiling
d. Do not turn lights on or off during the search
e. Do not touch or move any suspect objects
f. Once an area is searched, restrict access until the search is completed
If a suspicious object is found:
1. Immediately call 911 and notify them of your findings.
2. Evacuate the area.
3. Follow directions of the Police Department and Bomb Squad Personnel.
If an explosion occurs:
Follow Fire Emergency Procedures.
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AFTER HOURS
1. Call Police at 9-1-1.
2. Contact security.
3. Complete a Bomb Threat Checklist.
4. Follow directions from Police Personnel.
5. If you have evacuated, do not return until advised by the police department.
PREVENTION
There are certain steps that can be taken to prevent a bomb incident. To do this, the access to
likely hiding places (both inside and outside the building) must be made as difficult as possible.
Some precautionary measures that can be taken are:
1.
Control entry to limit access to likely hiding places.
2.
Develop a procedure to inspect incoming parcels.
3.
Keep exits unobstructed.
4.
Control access to certain areas.
5.
Maintain effective key control.
6.
Consider using electronics or video surveillance.
7.
Maintain adequate lighting both inside and outside.
8.
Tighten security to lessen the risk of an actual explosive device ever being placed.
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WARNING!
LETTER AND PARCEL BOMB
RECOGNITION POINTS
Foreign Mail, Air Mail and Special Delivery
Restrictive Markings such as Confidential, Personal, Etc.
Excessive Postage
Hand Written or Poorly Typed Addresses
Incorrect Titles / Titles but No Names
Misspellings of Common Words
Oily Stains or Discoloration
No Return Address
Excessive Weight
Rigid Envelope
Lopsided or Uneven Envelope
Protruding Wires or Tinfoil
Excessive Securing Material such as Masking Tape, String, etc.
Visual Distractions
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POWER OUTAGE
Should a power outage or “rolling blackout” occur, do not panic. Refer to the following
instructions:

Open all shades and blinds to optimize outside light

Locate flashlight to have on hand in darkened areas.

Inform Building Management of your situation and area of outage.
It is important to notify Building Management as the outage may not affect the
entire building but just your area.

Turn off all appliances and computers to prevent overload when the power is restored.

Await help of building engineers to assess your area and situation.

If you are informed to evacuate the building due to extended outages, do so via the
nearest stairwell and proceed out of the building to the exterior Safe Refuge Areas.

Call your operations personnel to learn when you will be able to return to the building
to resume work.
Be Prepared: Keep flashlights and spare batteries accessible.
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CIVIL DISTURBANCE PROCEDURES
Civil Disturbances may range from a small group protesting a current political issue to a fullscale riot. With the exception of labor unions, the law prohibits groups from picketing,
distributing literature, and posting signs on private property, without the owner's consent.
Legal advice should be sought in these matters. Some disturbances are staged in a highly visible
location in order to attract media attention.
Call Building Management upon notification of a possible civil disturbance.
Determine what procedures and preventive measures will be taken preceding any civil
outbreak, or in response to one in progress. Police or other authorities may also advise you of
protective actions to be taken during a local civil disturbance in and around the property.
Contact police or other appropriate authorities for assistance or direction.
Keep the Building Management informed of activities.
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EXPLOSION PROCEDURES
Explosions may occur as a result of traffic accidents, or automobiles in the parking lot.
Explosions may occur inside the building due to chemicals, gas lines, or criminal behavior.

Call 9-1-1. Information to be provided should include the name of the property, street
address, street intersection, location of event on the property, location phone number,
etc. Before you hang up, make sure they have all the information they need.

Notify Building Management.

Alert others who may be in danger.

Render emergency first aid as necessary
REFER TO FIRE, EVACUATION, POWER OUTAGE OR OTHER EMERGENCY PROCEDURES IN THIS
MANUAL AS NECESSARY.
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WORKPLACE VIOLENCE – ACTIVE SHOOTER
Workplace violence can come in many forms. The information presented here is provided for
guidance only. Each situation involving workplace violence is different and will require independent
decision making to address.
According to OSHA, workplace violence is “Violence or the threat of violence against workers.
It can occur at or outside the workplace and can range from threats and verbal abuse to
physical assaults and homicide…”1 This OSHA definition includes threats, harassment, bullying,
domestic violence, stalking, emotional abuse, and intimidation.
Types of Workplace Violence
According to the FBI,2 the types of workplace violence are:
Type 1:
Violent acts by criminals, who have no other connection with the workplace, but
enter to commit robbery or another crime.
Type 2:
Violence directed at employees by customers, clients, patients, students, or
others to whom service is provided.
Type 3:
Violence against coworkers, supervisors, or managers by a present or former
employee.
Type 4:
Violence committed in the workplace by someone who doesn’t work there, but
has a personal relationship with an employee–an abusive spouse or domestic
partner.
Very few organizations will ever experience a shooting spree that kills and wounds multiple
people.3
Reporting Options4
For indirect threats, non-physical actions, if you are comfortable, give the person a chance to
talk or vent. Report all threat behavior to person in authority: Supervisor, Human Resources,
Security, Employee Assistance Hotlines, tip lines, suggestion box.
1
2
OSHA Fact Sheet 2002, http://www.osha.gov/OshDoc/data_General_Facts/factsheet-workplace-violence.pdf
Workplace Violence Issues in Response, FBI Academy, Quantico, VA, p. 13, 2002
3
Adapted from Flashpoint “Recognizing and Preventing Workplace Violence,” PowerPoint, Center for Personal
Protection & Safety, http://www.cppssite.com/, 2012.
4
Ibid.
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Dealing with Difficult People
 Remain calm and pleasant with irate callers, customers or coworkers – you stay safer
and more in control by not yelling or becoming defensive/combative.
 Try to listen to what the person is saying. Make it clear that you can only help if they
themselves stay calm.
 Keep aware of tone, body position, and implied or actual threats.
 If it’s clear that you are not going to be able to assist the person, call for a supervisor.
 Document the incident as soon as possible.
In a Confrontation
 Evaluate the threat and the ability of the perpetrator to carry out the threat.
 Have a second person with you anytime possible.
 Use calming, quiet language.
 Encourage the perpetrator to sit down and talk out the issue to help you understand.
 Offer solutions and empathy; do not argue or debate.
If the Confrontation Turns Physical
Consider your options:
 Appear to be cooperative and wait for an opportunity to escape.
 Negotiate (take purse/wallet, money, my car keys, let me go).
 Comply with demands (armed robbery).
 Yelling, screaming to attract attention might work in a stranger attack situation.
 Prepare to physically resist if necessary.
In a Confrontation…………Last Options
If you choose to physically resist, you must be prepared to do everything possible to subdue
the attacker and escape with your life. The decision to do such is based on your experience,
training and assessment of the situation. If you do so, points to consider are:
 Use items at your disposal as weapons – stapler, heavy flashlight, high heeled shoe.
 Hit or kick the attacker in vulnerable areas – eyes, nose, throat, groin, shin, toes.
 If one technique isn’t working, try something different.
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Active Shooter
5
“An active shooter is an individual actively engaged in killing or attempting to kill people in a
confined and populated area; in most cases active shooters use firearms(s) and there is no
pattern or method to their selection of victims.”
Active shooter situations are unpredictable and evolve quickly. Typically, the immediate
deployment of law enforcement is required to stop the shooting and mitigate harm to victims.
Because active shooter situations are often over within 10 to 15 minutes, before law
enforcement arrives on the scene, individuals must be prepared both mentally and physically
to deal with an active shooter situation.”
Good Practices for Coping with an Active Shooter Situation
If you are involved in an active shooter incident, the following practices will assist you in coping
with the situation:
 Be aware of your environment and any possible dangers
 Take note of the two nearest exits in any facility you visit
 If you are in [your] office, stay there and secure the door
 If you are in a hallway, get into a room and secure the door
 As a last resort, attempt to take the active shooter down. When the shooter is at close
range and you cannot flee, your chance of survival is much greater if you try to
incapacitate him/her.
How to Respond When an Active Shooter is in Your Vicinity
Quickly determine the most reasonable way to protect your own life.
1. Evacuate
If there is an accessible escape path, attempt to evacuate the premises. Be sure to:
 Have an escape route and plan in mind
 Evacuate regardless of whether others agree to follow
 Leave your belongings behind
 Help others escape, if possible
 Prevent individuals from entering an area where the active shooter may be
 Keep your hands visible
 Follow the instructions of any police officers
 Do not attempt to move wounded people
 Call 911 when you are safe.
2. Hide Out
If evacuation is not possible, find a place to hide where the active shooter is less likely
to find you.
5
This entire Active Shooter section has been excerpted from Active Shooter How to Respond, U.S.
Department of Homeland Security, Washington, DC, cfsteam@hq.dhs.gov, http://www.dhs.gov. May
2013: 2-5.
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Your hiding place should:
 Be out of the active shooter’s view
 Provide protection if shots are fired in your direction (i.e., an office with a closed
and locked door)
 Not trap you or restrict your options for movement
To prevent an active shooter from entering your hiding place:
 Lock the door
 Blockade the door with heavy furniture
If the active shooter is nearby:
 Lock the door
 Silence your cell phone and/or pager
 Turn off any source of noise (i.e., radios, televisions)
 Hide behind large items (i.e., cabinets, desks)
 Remain quiet
If evacuation and hiding out are not possible:
 Remain calm
 Dial 911, if possible, to alert police to the active shooter’s location
 If you cannot speak, leave the line open and allow the dispatcher to listen.
3. Take Action Against the Shooter
As a last resort, and only when your life is in imminent danger, attempt to disrupt
and/or incapacitate the active shooter by:
 Acting as aggressively as possible against him/her
 Throwing items and improvising weapons
 Yelling
 Committing to your actions
How to Respond When Law Enforcement Arrives
 Remain calm and follow officer’s instruction
 Put down any items in your hands (i.e., bags, jackets)
 Immediately raise hands and spread fingers
 Keep hands visible at all times
 Avoid quick movements toward officers such as attempting to hold onto them for
safety
 Avoid pointing, screaming or yelling
 Do not stop to ask officers for help or direction when evacuation.
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