UNDERSTANDING YOUR ELECTRICITY BILL
The rates used to calculate your electricity bill are determined by a Rate Schedule, which is approved by the Office of Utilities
Regulation (OUR). Rate Schedules are available at JPS customer service offices or on the JPS website at www.jpsco.com.
Rate Schedule:
Reading (Rdg) Type:
Your bill may be based on an Actual or Estimated reading.
Actual
Your bill is based on an accepted actual reading from your meter.
Estimated
Your bill is based on an estimated reading.
AH
Your meter was read and our quality checks identified your reading as high. However, further investigations
suggest that the reading was correct and so it was used to bill your account.
AL
Your meter was read and our quality checks identified your reading as low.
However, further investigations suggest that the reading was correct and so it was used to bill your account.
EH
Your meter was read and our quality checks identified your reading as high. Following further investigation an
estimated consumption was used to bill your account (based on your last three actual readings).
EL
Your meter was read and our quality checks identified your reading as low. Following further
investigation an estimated consumption was used to bill your account (based on your last three actual readings).
Customer Charge:
This is a fixed monthly charge to cover the cost of meters, meter maintenance, bill delivery, etc.
Energy Rate:
This is the non-fuel charge for producing and delivering each kilowatt-hour (kWh) of electricity you consume. Total Energy
charges depend on how much electricity you use each period.
Fuel & IPP Charge:
This covers the cost of the fuel required to produce and deliver each kWh of electricity, and some of the costs of the power
JPS buys from Independent Power Producers (IPPs).
Demand Charge:
The Demand Charge is designed to recover costs related to the generating capacity which the Company has to put in place
and maintain in order to serve the maximum (peak) requirements of each customer. It is listed as a separate item for Rates
40 and 50 customers only, but it is included in the Energy Charge for other rate classes.
Base Exchange Rate:
This refers to the foreign exchange rate that was used to develop the rates printed in the Rate Schedule. It is used as the
basis for calculating the foreign exchange adjustment on your bill.
Billing Exchange Rate:
This is the average foreign exchange rate that existed during the period for which you are being billed. It is used along with
The Base Exchange Rate to calculate the foreign exchange adjustment factor on your bill.
Foreign Exchange
Adjustment:
The sub-total for the current period will be increased or decreased by a percentage, computed as follows:
% F/E Adjustment = ( Billing Exchange Rate Base Exchange Rate ) x 76
Base Exchange Rate
The building to be connected must be passed by the Government Electrical Inspector (GEI) if it had been unoccupied for over
a year. A connection for a change of residency will only be made if the account at the vacating address is paid up.
applications should be made to JPS offices or via our Customer Care Centre, at 1-888-225-5577. Where a contract is entered
into by telephone, payment of the first bill shall be deemed evidence of the contract.
New Connections:
Disconnection:
Service is liable for immediate disconnection, without notice, for any amount that is overdue and unpaid. In such
cases, the customer will be required to pay a disconnection/reconnection fee. It is the customer's responsibility to notify
the Company when vacating premises. The customer will be held responsible for power consumed at a location up to the
date of such notification.
Reconnections:
Accounts disconnected for non-payment will only be reconnected after full payment of all outstanding amounts, a
reconnection fee, and a deposit upgrade, where applicable. Reconnections are done within 24 hours after payments are
made.
Deposits:
A deposit, equivalent to 60 days usage for residential properties and 90 days usage for commercial properties, is required
from all customers. Deposits can be in the form of cash or Bankers' Guarantee. Interest is payable annually on cash
deposits.
Condition of Supply
of Electricity:
The Company does not guarantee against surges, fluctuations, interruptions or failure in the supply of electricity. Save and
except for the duty to indemnify customers, to the extent of the Company's liability, against the proven cost of necessary
repairs of the physical damage to equipment or appliance damaged as a direct result of the Company's negligence, the
Company shall not be liable for any injury, damage, loss of any nature whatsoever, whether direct, indirect or consequential,
arising from any act or omission of the Company, howsoever caused. The customer is also responsible for ensuring that the
meter is accessible to JPS at all times.
The foregoing provisions are not exhaustive and are subject to the provisions of the Electric Lighting Act, the All-Island Electricity Licence 2001,
Standard Terms and Conditions of Electricity Service, and such other Legislations, Regulations, Orders or Statutory Instruments, any agreed contract,
under which the Company grants a supply of electricity.
For information or emergency service, contact us 24-hours a day at:
1-888-225-5577 / 1-888-CALL JPS / E-mail: calljps@jpsco.com / www.jpsco.com