RENESAS ELECTRONICS
CORPORATION
Quality Assurance System
Sep 15, 2016
Renesas Electronics Corporation
Quality Assurance Division
© 2016 Renesas Electronics Corporation. All rights reserved.
CONTENTS
 Quality Policy
3
 Company Profile
4
 Organization Structure
5
 Manufacturing Sites
6
 Organization of Quality Assurance Div.
7
 Quality Assurance System
8
 Procedure of Quality Assurance System
9
Customer complaint handling
10
Change Control System
11
Corrective Action Flow
12
 Summary of ISO,TS Certification
© 2016 Renesas Electronics Corporation. All rights reserved.
13
Page 2
QUALITY POLICY
Renesas Electronics Group
Quality Policy
We aim to deliver customer satisfaction and
enhance society by providing highly reliable and
high-quality products and services.
We abide by the following principles in all stages of our business
activities—including sales, design, development and manufacturing—
in accordance with our corporate quality management system.
We will:
 Comply with all applicable legal and regulatory requirements
 Enhance product safety and trust
 Commit to continuously improve the quality of products and
services
 Strive to continually improve our quality management system
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 3
COMPANY PROFILE
Company Name
Established
Representatives
Renesas Electronics Corporation
November 1, 2002 as NEC Electronics Corporation
(Started operations on April 1, 2010 as Renesas Electronics Corporation)
Tetsuya Tsurumaru, Representative Director, Chairman
Bunsei Kure, Representative Director, President and CEO
Major Operations
Research, development, design, manufacture, sale and servicing of
semiconductor products
Headquarters
TOYOSU FORESIA, 3-2-24, Toyosu, Koto-ku,
Tokyo 135-0061, Japan
Capital Stock
10.0 billion yen
Sales
693.3 billion yen (Fiscal year ended March 31, 2016)
Employees
Approx. 19,160 (Consolidated, as of March 31, 2016)
Stock Exchange
Tokyo Stock Exchange, First Section
(Since July 24, 2003, TSE:6723)
Website
www.renesas.com
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 4
ORGANIZATION STRUCTURE
Outside Director
Renesas Electronics
T. Tsurumaru
Representative Director,
Chairman
B. Kure
Representative Director,
President and CEO
M. Katsumata
T. Toyoda
J. Iwasaki
Corporate Planning Unit
H. Shibata *2
CTO Office
Organization Development Unit
H. Hidaka*1
H. Yamanami *3
Intellectual Property Division
Global Sales & Marketing Unit
T. Takahashi *4 M.Kawashima*3 Michael Hannawald*6
Internal Audit Office
Ali Sebt*7
1st Solution Business Unit
R.Omura*5
B. Kure
2nd Solution Business Unit
Y. Yokota*5 T. Maoka*3
Procurement Division
Production and Technology Unit
T. Tsurumaru
M.Nozaki*5
Quality Assurance Division
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 5
*1: Senior Vice President and CTO
(Chief Technology Officer)
*2: Executive Vice President and CFO
(Chief Financial Officer)
*3: Senior Vice President
*4: Executive Vice President and CSMO
(Chief Sales Marketing Officer)
*5: Executive Vice President
*6: Senior Vice President,
President of Renesas Electronics Europe
*7: Senior Vice President,
President of Renesas Electronics America
MANUFACTURING SITES
Japan
Global
Beijing
Suzhou
Yonezawa
Takasaki
Malaysia
Naka
Shiga
Yamaguchi
Assembly & Test : 4 plants
Oita
(Front-end) Wafer Fabrication
Kawashiri
(Back-end) Assembly & Test
© 2016 Renesas Electronics Corporation. All rights reserved.
Nishiki
Page 6
Kochi
Saijo
Wafer Fabrication: 7 plants
Assembly & Test : 3 plants
ORGANIZATION OF QUALITY ASSURANCE DIVISION
Quality Assurance Division
MCU･SoC Reliability Engineering Dept.
1st MCU･SoC Quality Assurance Dept.
Quality Strategic Planning Dept.
2nd MCU･SoC Quality Assurance Dept.
1st Analog & Power Devices Quality Assurance Dept.
Quality Control Dept.
2nd Analog & Power Devices Quality Assurance Dept.
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 7
QUALITY ASSURANCE SYSTEM
We build quality into the products from
the development stage, through continuous
improvement of the production processes,
in order for more competitive quality and
reliability.
In addition to above, we have an
established comprehensive quality
assurance system with product quality
monitoring and customer support on quality,
serving for customer’s confidence in our
products.
Development
Development flow
Customer Support
Provision of
Quality information
Action flow
user’s guide
Information flow
Failure
Analysis
Customer
Qualification
support
Quality meetings
with customer
Relevance
Customer Support ensuring customer’s confidence through
provision of easy-to-understand documents and technical
information, engineering support activities and quality
support for customer
Design / Prototype
Production process
Test/
inspection
Customer
Quality and Reliability improvement
Failure
analysis
Design Quality Control
Reliability design Design Review
Process/Packaging structure design
Product Qualification system
Built-in quality and reliability
with design methods optimized for microfabrication and large scaling
and design review focusing on points of
change
© 2016 Renesas Electronics Corporation. All rights reserved.
Reliability
technology
Reliability
physics
Data
collection
Process Quality Control
Document control
Education
Management of facilities
Change
and measuring equipment control
Operator
qualification
Environment
management
Parts/material SPC Yield
Abnormality
management
improvement Control
Activities for built-in quality by process control using
scientific and statistical methods and by 4M control.
Activities for preventing defective products from leaving
the manufacturing plant by detecting unusual data trends
and signs of abnormalities at an early stage
Page 8
Product Quality Control
Verification by
quality assurance test
Periodic reliability test
Warehousing and
shipping control
Product quality and reliability level
monitoring with sampling
inspections and reliability testing
PROCEDURE OF QUALITY ASSURANCE SYSTEM
Renesas Electronics
Sales and
Marketing
Quality
Assurance
Design
Market research
Customer
Requirement
Development
& Design
stage
Planning
stage
Customer
Product
planning
Development
Requirements
Marketing
Strategy
Process/package structure development
Review of New Product
Development
Process/package design approval
Process/package qualification
Design and
Development
Design Review
Design manual
establishment
Prototype production
Electrical
characteristics
approval
Prototype
stage
Manufacturing Plant
Engineering
Product qualification
Incoming
Inspection
Mass
Production
Mass Production release
Technical and control specification
Purchase
Order
Sales
Planning
Production
Planning
Quality improvement activity / quality information
Shipment
Market &
Customer
Failure analysis and corrective action
Occurrence
of failure
Reception / Failure Analysis / Reporting
Report
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 9
Production
Inspection
CUSTOMER COMPLAINT HANDLING
Customer
Failure products (Information)
Sales Dept.
Quality Assurance Dept.
品質保証部門
Failure Analysis
・Root cause analysis
製 Dept.
造 部 門 ・Prevention of reoccurrence設 計 部 Design
門
Dept.
Production
・Countermeasures
報告
Report
品質保証部門
Report
Quality Assurance Dept.
Tracing and support for
Countermeasure implementation
Report
Sales Dept.
Reply
Customer
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 10
Tracing and support for
Countermeasure implementation
CHANGE CONTROL SYSTEM
Customer
Sales Dept.
Quality Assurance
Dept.
Design Dept.
Related
Engineering
Dept.
Manufacturing Site
Proposal of the change plan
Review and evaluation of the change plan
Advance
notification
Approval on the
change plan
Customer reply
confirmation
Prototype evaluation
Preparation of samples and data
Review on the evaluation result
Report
Change approval
Customer reply
confirmation
Decision and order of the change
MP Ramp-stage
Control
Mass Production
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 11
CORRECTIVE ACTION FLOW
Manufacturing Site
Customer
Renesas Electronics
Engineering Dept.
QC Dept.
Production・relevant Dept.
Occurrence of abnormality
Definition of abnormality judgment criteria
Cause Analysis
Retroactive verification,
Identification & isolation
of the affected products
Issuance of process
non-conformance report
Notification
Notification on
defective product shipping
For defects that are due
to design and cannot
be closed at factories
Analysis,
countermeasure planning
and determination of
corrective action
Root cause analysis and retroactive verification
Yes
Outflow alert
Spilled out?
No
Decision of treatment on concerned products
Instructions on the
product and process
Verification and approval
Implementation of corrective action
Information
Information on cause
and corrective action
Effect evaluation
Horizontal development of corrective action
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 12
SUMMARY OF ISO,TS CERTIFICATION
[Japan]
Company
Renesas Electronics Corporation
Renesas Semiconductor
Manufacturing Co., Ltd.
Renesas Semiconductor Package &
Test Solutions Co., Ltd.
ISO9001
Headquarters
Musashi Site
Takasaki Site
ISO/TS 16949
Headquarters (Naka)
(*)
(*)
(*)
(*)
Naka Factory
Yes
Takasaki Factory
Yes
Yes
Shiga Factory
Yamaguchi Factory
Yes
Yes
Yes
Saijo Factory
Yes
Kochi Factory
Yes
Yes
(*)
Yes
Yes
Yes
Kawashiri Factory
Headquarters (Takasaki)
Yonezawa Factory
Oita Factory
Nishiki Factory
Yes
Sales Department
Renesas Engineering Services Co., Ltd.
Renesas System Design Co., Ltd.
-
(*)
Yes
(*)
(*) = Remote supporting function
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 13
[Other than Japan]
Company
ISO9001
ISO/TS 16949
Renesas Electronics America Inc.
Yes
(*)
Renesas Semiconductor (Beijing) Co., Ltd.
Yes
Yes
Renesas Semiconductor (Suzhou) Co., Ltd.
Yes
Yes
Renesas Semiconductor KL Sdn. Bhd.
Yes
Yes
Renesas Semiconductor (Malaysia) Sdn. Bhd.
Yes
Yes
Renesas Semiconductor (Kedah) Sdn. Bhd.
Yes
Yes
Renesas Design Vietnam Co., Ltd.
Yes
-
Renesas Semiconductor Design (Beijing) Co., Ltd
Yes
(*)
Renesas Electronics Europe GmbH
Yes
(*)
Renesas Electronics (China) Co., Ltd.
Yes
-
Renesas Electronics (Shanghai) Co., Ltd.
Yes
(*)
Renesas Electronics Hong Kong Limited
Yes
(*)
Renesas Electronics Taiwan Co., Ltd.
Yes
-
Renesas Electronics Singapore Pte. Ltd.
Yes
(*)
(*) = Remote supporting function
© 2016 Renesas Electronics Corporation. All rights reserved.
Page 14
RENESAS ELECTRONICS CORPORATION
© 2016 Renesas Electronics Corporation. All rights reserved.