End User Management Increasing productivity by shifting the focus from hardware to total user experience “Ricoh IT Services enabled an international law firm to increase efficiency and reduce support costs by 30%.” A challenge that affects every modern-day business Here’s how we can help you to overcome it When we reflect on the technology changes to the PC and notebook over the last 15 years, we very quickly see the significant change to the ‘end user’ experience. Technology is on a curve that will see even more innovation in the device space, as manufacturers produce hardware that allows our personal and corporate lives to converge. In the 1990s it was all about the ‘hardware’. In the 2000s, the focus was on applications and whether our corporate tools would work on Windows XP and, latterly, Windows 7. IT businesses are now more focussed on user experience; regardless of whether it’s an iPad, Windows laptop or Android tablet. Corporate IT departments are now sitting across a legacy estate of hardware, tools, backend infrastructure and service desk processes that will potentially be irrelevant to the bulk of their workforce over the next 5 years and beyond. ‘Shadow IT’ is becoming an ever increasing worry as CIOs look to transform their service delivery to an increasingly demanding business workforce. Businesses struggle to blend mobile device management, security, and workable Bring Your Own Device (BYOD) governance into their IT planning. Fundamentally, the ability to control the end user environment is significantly more important than ever before. However, few businesses are ready for the impact. The ability to control the end user environment is significantly more important than ever. Businesses need to ensure they are fully prepared for this change. But how do we implement this? New ways of working is our watch word at Ricoh, and through our own workforce initiatives, we assist our clients to understand their current state and the future roadmap. End user management Increasing productivity by shifting the focus from hardware to total user experience We start by asking the right questions: • How does your current end user strategy match the changing workforce demands for mobility and optimised experience? • How do you manage the assets you deliver to support the IT service? • If mobility is important, how mature are is your infrastructure, processes and support models to deal with diversity of need? Our end user solutions cover a wide range of end user management challenges - including: • End user device management • Configuration management • Mobile device management Ricoh in action Why Ricoh A quick case study This international law firm is one of the largest in the world with almost 50 offices located around the globe, ten of which are based in the UK. Its 5,000 staff provides a wide range services and specialisms to the private and public sectors. The challenge Like most law firms, the organisation’s business centres on documents. These need to be safely shared, stored and transported across various departments and offices within the organisation. Document comparison is an essential tool, but the company was relying on an elderly legacy program, whilst the majority of calls to its IT support desk involved corrupt document files. Their core problems were: outdated software, no longer supported by the manufacturer; legacy systems that placed an increasing strain on IT support, and old desktops that were increasingly expensive to maintain. Ricoh is a global technology company specialising in office imaging equipment, production print solutions, document management systems and IT services. Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work. This philosophy brings a truly innovative approach to the four major cornerstones that all modern businesses are focussing on: mobility, productivity, agility and sustainability. With Ricoh’s proven track record of enhancing the technology that underpins business operations, you can stay focused on your core activities with the confidence that our team will ensure the performance of your IT infrastructure and help you get maximum value from your investment. For further information, please visit: www.ricoh.co.uk The solution Ricoh ITS deployed a desktop environment upgrade solution across all of the organisation’s UK offices, replacing each PC in an overnight process. Staff would come into work the following day to a new desktop PC. Post deployment, Ricoh staff would ‘floor walk’ the office, making sure that they were available to answer any questions, and keeping in contact with managers and trainers. Ricoh used the same small core group of lead engineers at all the locations, with additional engineers brought in locally where needed. This ensured the firm’s staff always saw and dealt with the same contacts. The benefits √ Seamless deployment with no downtime for staff √ Estimated 30% reduction in IT support and maintenance costs √ Reduced volume of calls and pressure on IT support √ Personalised, hands-on service for users Get in touch Ricoh UK Ltd @RicohUK Ricoh UK Ltd Call us on 0800 90 40 90 or email us on ukinfo@ricoh.co.uk | 800 Pavilion Drive, Northampton, NN4 7YL