A reliable and most cost-effective
surveillance platform for the Dutch postal service
Industry
Postal/parcel delivery
Integrator
Beveco Gebouwautomatisering
PostNL Security
Region
The Netherlands
About PostNL
Challenges
A dynamic company in a changing market
Improved surveillance and cost savings
Working in a constantly changing market, the Dutch postal
service, PostNL is a dynamic company delivering logistics services
internationally. With a retail market that exists increasingly online
and a marked growth in parcel deliveries, PostNL has adapted and
grown to provide of all-in-one solutions for logistics and other online
retail support services.
At first glance, the challenge for PostNL security appeared to
have contradictory objectives: reducing cost, while maintaining
at least the same level of security, and improving the monitoring
of its six post sorting centres, eight parcel depots as well as
other critical facilities. Their existing surveillance operation was
controlled from a central control centre, which already achieved
massive savings by reducing manned guarding at each individual
site, yet operational challenges and gaps in security were caused
by operators needing to monitor disparate systems. Therefore,
PostNL recognised the need to integrate these systems into
one security management platform, whereby all surveillance
monitoring, alarms and alerts and reporting were run from one
unified solution.
PostNL offers its customers solutions that start with setting up
online stores and end with delivering orders to a customer’s front
door. PostNL even take care of goods handling, storage and the
entire administrative side of the online retail buying chain.
As a result of these changing market trends, there are now
increasingly more expensive goods being sent by post. Security is
therefore an increasingly important issue, and PostNL wanted to
ensure items did not disappear en route to their destination, while
at the same time, needed to carefully assess the cost implications
of upgrading its security provisions. As a result, he PostNL security
team drew up a comprehensive business case clearly defining
existing ongoing costs, the amount to be invested in any upgrade
project and the related return on investment they needed to achieve.
Solutions
Results
Efficient centralised monitoring
Reliable image quality
when it comes to the detail
PostNL engaged Beveco Gebouwautomatisering to develop and
install software for integrating a variety of disparate security
systems, which the leading Dutch systems integrator then unified
into IDIS Solution Suite (ISS). ISS presented PostNL with the
powerful functionality of a server-based security management
solution, which presents a cost-effective modular design, and
allowed PostNL to choose only the modules they needed including
admin, monitoring and video wall services. As well as upgrading the
surveillance of critical areas, with IDIS DirectIP™ full-HD cameras,
ISS also allowed PostNL to integrate legacy IDIS analogue digital
video recorders (DVRs) that were over twelve years old, to avoid a
costly rip and replace methodology that would have required a highlevel of upfront capital investment.
Monitored 24/7 by two operators and overseen by a security
manager, PostNL have increased the security of both its
staff and facilities as well as safeguarding its customer
goods, ensuring a premium quality of service for online
retail customers. At the same time, the company has
significantly increased operational effectiveness, with the IDIS
solution integrating around 3,000 cameras from a range of
manufacturers that are now all managed and controlled via the
user-friendly ISS interface.
“
ISS is now providing PostNL with a centralised security
management solution that allows security operatives to manage
events in real-time, from the opening of gates across all its
facilities, efficiently deal with every-day security operations through
to executing a fast and appropriate response to suspicious behaviour
or full-scale emergencies.
Marc Kleiberg,
Service and Operations Manager, PostNL Security said:
The IDIS solution does exactly what it says on the tin. In our
line of work, it often comes down to detecting the smallest
level of detail. The new IDIS full-HD, networked cameras are
providing us with crystal clear images with little to no latency,
allowing operatives to detect the slightest level of suspicious
behaviour. The ISS solution is also giving us a staged and
affordable migration path from our existing analogue systems
through to full-HD networked surveillance across all of our sites
with these upgrade projects already underway.
With IDIS technology, we knew we were guaranteed high-quality
and reliability. PostNL continues to use 12/13-year-old IDIS
recording devices, which are still functioning well with very
few outages such as failed disks or malfunctions, which is
testament to IDIS quality and reliability. It’s this long lifespan
that also makes IDIS the logical and reliable choice for all our
future surveillance requirements.
IDIS HQ
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U.S.A
1000 Great West Road
Brentford, Middlesex
TW8 9HH
The United Kingdom
De Slof 9
5107 RH
Dongen
The Netherlands
P.O. Box 341037
D-308, DSO HQ Bldg,
Dubai Silicon Oasis,
Dubai, U.A.E
T +82 (0)31 723 5400
F +82 (0)31 723 5100
E sales@idisglobal.com
T +1 469 444 6538
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T +44 (0)203 657 5678
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T +31 (0)162 387247
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E sales@bnl.idisglobal.com
T +971 4 501 5434
F +971 4 501 5436
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