PTC TEchnical
information solution
PTC Technical Information
Accelerate Overall Technical Information Processes
The PTC Technical Information solution provides easy-to-find, relevant, and trustworthy product information throughout
the service network. Unlike traditional document-centric methods, the PTC Technical Information solution uses a product-centric approach, enabling your organization to create, manage, and deliver technical information in the context of
the product. When technical information is accessible and reliable throughout the product’s service lifecycle and across
the global service network, product performance improves and your customer’s value increases.
Key Benefits
• Improves mean-time-to-repair (MTTR)
• Boosts first-time fix rates (FTFR)
• Improves field technician utilization rate
• Reduces warranty costs
• Extends warranty and service contract renewal rate
• Improves OEM’s customer satisfaction
• Improves dealer satisfaction
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Comprehensive Capabilities:
Service organizations must have up-to-date and pertinent
service information that is easily accessible. PTC Technical
Information helps discrete manufacturers, their dealers, and
their service partners streamline performance to expand
customer loyalty, increase service revenue, and reduce
service and warranty costs. The PTC Technical Information solution allows for profitable retention and expansion
of customer loyalty by ensuring service is systemically
planned, delivered, and analyzed to continually improve
performance and maximize customer value.
Product-centric service information:
Fast, efficient, accurate delivery:
• Easy access to real-time, integrated, and updated
information improves quality, efficiency, and
capacity of service technicians
• Information is transformed from product source
data into service information, allowing for the
creation of interactive 3D and 2D illustrations
and schematics
• PTC technical information delivers interactive
technical information to improve access,
usability, and reliability of information
Consolidated and centralized:
• Based on the product structure rather than a set
of documents—service technicians spend less
time searching for information
• Information is as-supported to accelerate
customer support and service response
• Automated change processes keeps service
information aligned with engineering changes—
ensures timely distribution of service updates
• Single system for accessing all technical
service information from service bulletins
to succeeded parts
• Delivers up-to-date service information to the
global service network
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Transforming Service with PTC Service Lifecycle Management
The potential for service revenue continues to grow, and a consolidated view of service that connects service planning,
delivery, and analysis will ensure that companies achieve maximum value of a product’s entire lifecycle. The PTC
approach to Service Lifecycle Management (SLM) optimizes the system of people, processes, and technology to enable
greater service performance and improvement. As a result, service organizations are more strategic and can focus on
growth and profitability.
PTC Global Services
• Value Centric Engagement Model: Ensures cross-organizational alignment on key business objectives, a
detailed roadmap that connects business need with technical feasibility, and clear accountability for program
governance and decision making
• Ensures that PTC technology is aligned with your strategic business requirements, best practice processes,
and organizational constraints
• Adapts to your priorities while minimizing deployment risks, accelerating time to value, and increasing flexibility
for future organizational needs
• Role-based adoption programs enable a customized approach tied directly to the deployment roadmap and to
individual and work group needs for process improvement
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To learn more about the PTC Technical Information Solution please visit:
PTC.com/solutions/service-lifecycle-management/technical-information/
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We provide technology solutions that transform
how customers create, operate, and service products
© 2014, PTC Inc. All rights reserved. Information described herein is furnished for informational use only, is subject to change without notice, and should not
be taken as a guarantee, commitment, condition or offer by PTC. PTC, the PTC logo, Product & Service Advantage, Creo, Elements/Direct, Windchill, Mathcad,
Arbortext, PTC Integrity, Servigistics, ThingWorx, ProductCloud and all other PTC product names and logos are trademarks or registered trademarks of PTC
and/or its subsidiaries in the United States and other countries. All other product or company names are property of their respective owners.
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