ELECTRONIC
GOVERNMENT
Asia – Pacific Development Information
Programme Participants
MAMPU, 4 September 2001
CONTENTS

Introduction to Multimedia Super Corridor (MSC)
•
Understanding Electronic Government
•
Implementation of Electronic Government
2
The Multimedia Super Corridor (MSC):
Accelerating Malaysia’s Entry Into The Information
Age
MSC boundary
KLCC
PETALING JAYA
KL Tower
Country
heights
CYBERJAYA
PUTRAJAYA
AIRPORT CITY
KLIA
3
OBJECTIVES OF MSC
• To achieve the goals of Malaysia’s
Vision 2020
• To leapfrog Malaysia into leadership
in the Information Age
• To build global bridges between
Malaysia and other intelligent cities
4
ACHIEVING VISION 2020
Potential per capita GDP in real 1992 US$ thousands
16
Potential
Information
Age approach
14
12
10
Vision 2020
requirement
8
6
Current industrial
approach
4
2
0
1992
1996
2000
2004
2008
2012
2016
2020
Source: EPU; IMF; World Bank; McKinsey analysis
5
THE MSC PROVIDES A UNIQUE, WORLD-CLASS
MULTIMEDIA ENVIRONMENT AND INCENTIVE
PACKAGE
KL
Cyber
Laws
I
To ASEAN,
Japan, US,
Europe
Cyber
Putra
Jaya
Jaya
KLIA
Leading-edge
cyberlaws and
incentives
MDC as high-powered,
one-stop super agency
World-class
IT network
Top quality urban
development in
Cyberjaya
6
BILL OF GUARANTEES
The Government of Malaysia commits the
following to MSC Status Companies:
1. Provide a world-class physical and 6. Become a regional leader in
information infrastructure
intellectual property protection
and cyberlaws
2. Allow unrestricted employment of
knowledge workers
7. Ensure no censorship of
Internet
3. Ensure freedom of ownership
8. Provide globally competitive
4. Allow freedom of sourcing capital
telecom tariffs
globally for MSC infrastructure
and freedom of borrowing funds
9. Tender key MSC infrastructure
contracts to leading companies
5. Provide competitive financial
willing to use MSC as their
incentives including no income tax
regional hub
or an investment tax allowance for
up to ten years and no duties on
10. Provide a high powered
the import of multimedia
implementation agency to act
equipment
as an effective one-stop supershop (MDC)
7
7 “FLAGSHIP” APPLICATIONS OF MSC
2. Multipurpose
Smart Card
Magnetic
3. R&D
cluster
Connection
Contact
Contactless
Optical
2
0
2
0
1. Smart
schools
M
S
C
4.
Electronic
Government
5. Worldwide
Manufacturing
Web
E-Commerce
7. Telemedicine
Chinese
Japanese
Bahasa
English
6. Borderless
Marketing
Center
8
CONTENTS
•
Introduction to Multimedia Super Corridor (MSC)

Understanding Electronic Government
•
Implementation of Electronic Government
9
ELECTRONIC GOVERNMENT
Government to
Citizens/ Business
• easy access
• new class of quality services
• multi-channel service delivery
STANDARDS
Intra Agency
• business process
improvements
• human resource
development
VISION:
To transform
service delivery
through the
use of IT
and multimedia
SECURITY
Inter Agency
• smooth information flow
• best practice database
• enhanced capability for
information analysis
LEGISLATION
10
OBJECTIVES OF ELECTRONIC
GOVERNMENT
REINVENTING
GOVERNMENT
• Improved Connectivity
CATALYSE MSC
• Attract World Class
Companies
• Better Access
• High Quality Services
• Opportunities for
Innovation
• Better Processes/Systems
• Forum for Collaboration
11
COLLABORATIVE APPROACH TOWARDS
IMPLEMENTING ELECTRONIC GOVERNMENT
Conceptualisation &
Planning
of EG
• Webshapers
Implementation
Approach of EG
Deployment of
Business Model
• Multi Agency
• Consultants
• Consortium
• Lead Agency
12
EG IMPLEMENTATION STRATEGY
1997 1998 1999 2000 2001 2002 2003 2004 2005
Pilot Projects
Wave 2
Wave 3
Wave 4
CRFP preparation, tender,
evaluation & award
Design & implementation
13
SIX PILOT PROJECTS
Electronic
Delivery of Driver
& Vehicle
Registration,Licensing
& Summons Services,
Utility Bill Payment, Online Health Information
(E-Services)
Human
Resources
Management
Information
System
(HRMIS)
Electronic
Procurement
(EP)
Project
Monitoring
System
(PMS)
Generic
Office
Environment
(GOE)
Electronic
Labour
Exchange
(ELX)
14
EG1:E-SERVICES
Road & Transport Dept. (JPJ)
Driver& Vehicle
Registration,
Licensing
and Summons
Services (including
Test Scheduling &
Test Taking)
Tenaga Nasional
Berhad (TNB)
Utility Bill Payment
Ministry of Health (MOH)
Electronic Delivery of Driver &
Vehicle Registration, Licensing
and Summons Services, Utility
Payments, Ministry of Health
On-Line Information
MOH On-line
Information
Telekom Malaysia
Berhad (TM)
Utility Bill Payment
15
SCOPE: CITIZEN-TO-GOVERNMENT
Electronic Delivery of Driver & Vehicle Registration, Licensing & Summons
Services, Utility Payments, MOH On-line Information
Public Places
Kiosk
JPJ Services:
1st Phase
SP1
SP2
• Renewal of Driver’s
License
• Issuance of Driver’s
License
• Summons Processing
GP
• Test Scheduling & Test
Government
Taking
Network
• Information Services
TM Services:
1st Phase
2nd Phase
• Vehicle Registration
• TM Bill Payment
and Licensing
• Information
JPJ
• On-line Health
Service
Information
Telephone Web TV
PC
Fax
Homes/ Business Premises
SP3
JPJ Test Site
(JPJ, Driving
School)
TM
TNB Services:
1st Phase
• TNB Bill Payment
• Information
Service
TNB
16
ESERVICES-OTHER POTENTIAL SERVICES
Registration
of birth
Electronic
Government
Registration
for school
Issuance of
ID card
Issuance of
driver’s license
Filing of
tax returns
Registration of
marriage
Death Certificate
Transaction of
SOCSO & Pension
payments
Issuance of homebuilding license
& CFO
17
EG2: ePEROLEHAN
An on-line Government procurement process for goods and
services
Product
Requisition
•Electronic Catalog
•Electronic Browsing
Supplier
Selection
•Electronic
Requisition
•Electronic Approval
•Budgetary Control
PO
Issuance
•Electronic
Submission
•PO
Acknowledgement
Order
Fulfillment
•Order Tracking
•Delivery
Acknowledgement
•Invoicing
Order
Payment
•Payment Match
•Ledger Linkage
•Electronic Payment
Central Contract, Direct Purchase, Quotation and Tender
Agency
Management
•Agency Profile Management
•User Profile Management
Supplier
Management
•Supplier Profile Management
•User Profile Management
Product
Management
•Contract Management
•Product and catalog
Management
18
EG3: GENERIC OFFICE ENVIRONMENT
An electronic office environment to enhance productivity
through better information management, communications
and collaboration
• Check electronic mail,
meeting schedule, and
filtered news
• Access documents online
• Assign tasks
electronically
19
EG4:HUMAN RESOURCE MANAGEMENT
A system providing full HRM functionality for the Government
to develop and manage its human capital
(Pre-Employment)
Manpower Planning
Recruitment
(Day of Hire)
Placement
Operational
Functions
Confirmation of
Appointment
Pensionable Status
Training
Employee
Salary Management
Promotion
Welfare
Managerial
Functions
Retirement
Foundation
20
EG5: PROJECT MONITORING
SYSTEM
An on-line end-to-end project monitoring system creating a
collaborative environment for better management of development
projects
CIRI-CIRI PMS
Consistent and
timely information
from centralised
databases
Information can be
retrieved by
agencies at any time
Capability to conduct
social impact analysis
and simulation &
forecasting in Phase 2
of the project
PMS
Flexibility to
produce reports
according to
requirements
Graphical and
multimedia
features and
functions
Standardisation of
project codes for
consistency
1223-055681-1706
Sending of real time
online information
electronically
21
EG6:ELECTRONIC LABOUR EXCHANGE
Job Counseling
Advice
JOB SEEKERS
Registration of JOB COUNSELLING &
Job seeker
COMPLAINT SERVICES
Data
Registration of
Vacancy
PROSPECTIVE
EMPLOYERS
Details of Job
Candidates
Notification of
Placements
PLACEMENT
S
LMD
•Consolidation
of prospective
employment
statistics
from regional
JCS Processing Engine
REGISTRATION
COUNTER SERVICES
JOB MATCHING &
INTERVIEW
SERVICES
A one-stop centre for labour market information and
systematic matching of job seekers to job vacancies
• Update registration of
prospective employers
and job vacancies
• Update registration of
job seekers / applicants
• Distribute job seeker /
application and vacancy
information
• Perform job matching
• Distribute job matching
22
EG Pilot Projects
PILOT PROJECT STATUS
Percentage
completion
Overall Timeline for Phase 1
r
PILOT
PROJ
1998
1999
27%
EP
78%
EG-AG
80%
GOE
33%
May 12
HRMIS
38%
Apr 1
PMS Phase1
100%
PMS Phase2
32%
ELX
28%
LEGEND:
We are here 14/02/01
2000
1
E-Services
Year
2
3
4
5
6
7
8
2001
9 10 11 12 1
2
3
4
5
6
7
8
2002
9 10 11 12
May 23
Jul 6
June 26
Jun
Sep 29
Sign Off
Oct 22
Contractual Timeline
Jan
Nov 21
Revised Timeline
% Completion
Revised Contract
Contract Signed
CONTENTS
•
Introduction to Multimedia Super Corridor (MSC)
•
Understanding Electronic Government

Implementation of Electronic Government
24
EG SUPPORTING INFRASTRUCTURE
• Implementation
structure/administrative mechanism
• Legal framework
• Telecommunications infrastructure
25
ADMINISTRATIVE MECHANISMS
• Government IT and Internet Committee
(GITIC)
• Electronic Government Steering Committee
• Project Steering Committee at each lead
agency
• Appointment of CIOs in each agency
26
Present IT Communication Forums Within the Public Sector
Government IT and Internet
Committee (GITIC)
Chairman : Chief Secretary to
the Government
EG Steering
Committee
Multipurpose
Smart Card
Steering
Committee
Telemedicine
Steering
Committee
Smart School
Steering
Committee
National
Consultative
Committee on
IT
Telecommunication
Network
IT
Implementation
Technical
Committee
Smart
Partnerships
Training and
Education
IT Security
Communications
and Multimedia
Management and
Archiving of
Public Sector
Electronic
Records
IT Task
Forces
27
EG PROGRAMME
ORGANISATION STRUCTURE
EG Steering
Committee
EG Programme
Management Group
Programme
Support Group
DL++
PSC*
EP
PSC*
GOE
PSC*
HRMIS
PSC*
PMS
PSC*
Project
Director
Project
Director
Project
Director
Project
Director
Project
Director
Project Manager
Project Manager
Project Manager
Project
Implement’n
Team
•Agencies
•Consortium
Project
Support
Team
•MAMPU
•Consultants
Sub-Teams
• Agencies
• Consortium
Project
Implement’n
Team
•Agencies
•Consortium
Project
Support
Team
•MAMPU
•Consultants
Sub-Teams
• Agencies
• Consortium
Project
Implement’n
Team
•Agencies
•Consortium
Project
Support
Team
•MAMPU
•Consultants
Sub-Teams
• Agencies
• Consortium
Project Manager
Project
Implement’n
Team
•Agencies
•Consortium
Project
Support
Team
•MAMPU
•Consultants
Sub-Teams
• Agencies
• Consortium
*PSC = Project Steering Committee
Project Manager
Project
Implement’n
Team
•Agencies
•Consortium
Project
Support
Team
•MAMPU
•Consultants
Sub-Teams
• Agencies
• Consortium
28
GUIDING DOCUMENTS
• Vision of Electronic Government
• Electronic Government Blueprint
• Electronic Government IT Standards
and Policies (EGIT)
29
Soft Infrastructure
Cyberlaws - Current Status
CYBERLAWS
Digital
Signature Act
Amendments to the
Copyright Act 1987
Computer
Crimes Act
Telemedicine Act
Communications
& Multimedia Act
Data
Protection Law
Intellectual
Property Law
STATUS
Enforced 1st Oct. 1998.
Controller of Certification
Authority appointed
Enforced 1st April 1999
All passed by
Parliament - 1997.
Yet to be enforced
Enforced 1st April 1999.
Commission - appointed
1st Nov. 1998
In the process of
being drafted
30
TELECOMMUNICATIONS INFRASTRUCTURE
• Local Area Networks or LANS
• Putrajaya Campus Network for Parcels A, B,
C, D, Wisma Putra and IDHL
• EG*NET Wide Area Network
31
THANK YOU
TERIMA KASIH
32