SAMPLE BEHAVIOUR DESCRIPTION QUESTIONS
Supervisory Skills
Handling conflicts between yourself and your subordinates or among your team
members is a part of any supervisor’s job. We’d like to hear about the most
challenging conflict situation you faced and how you handled it.
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who was involved in the conflict?
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what was the sourced?
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what did you do to help resolve this conflict?
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what was the outcome of the situation?
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how often did this type of situation come up in the past year?
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have you ever handled it differently? what happened that time?
Project Management
Tell us about the most challenging project you had to manage?
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what was the project?
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how did you plan the project and allocate your time (and that of others if
relevant)
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what difficulties had to be overcome? why did they arise and how did you
handle them?
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what was the outcome?
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did you do all your projects in this manner? if not, how else do you handle
them?
Client Interpersonal Skills
Tell us about the most satisfying contact you had with a client when you felt you
had really accomplished something?
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what did you do for the client?
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what exactly did you say to the client?
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what was it about the client’s response that made you feel that you had helped?
Co-Worker Interpersonal Skills
It is impossible to get long with everyone all the time. Tell us about the most
heated disagreement you experienced at work in the past year.
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when did the disagreement take place?
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what was involved?
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what led to the disagreement?
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what contributed to the intensity of the disagreement?
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how was the disagreement ended?
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what was the outcome?
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what is your relationship with that person today?
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how often did this type of situation come up in the past?
Organisational / Time Management Skills
During busy time, there are invariably deadlines that have to be met. Tell us about
the last time you had a deadline to meet.
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what steps did you take to get the task done before the deadline?
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were other people involved in the task?
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how close did you come to the deadline?
Public Communication Skills
Can you remember the most recent time when you went out your way to help a
member of the public?
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what led to the event?
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what did you do to help the person?
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how did the person respond to your assistance?
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what were the long-term effects of the incident?
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how often did this type of situation occur over a 6-month period