Teen Living 1.03 Practice Interpersonal Skills

Teen Living
1.03 Practice Interpersonal Skills
Communication is a two-way process of
sending and receiving messages
The person sending the messages (the
speaker) needs to establish a rapport with
the listeners (the receivers)
Communication, cont’d…
High self-esteem increases communication
Good listening skills:
Staying open-minded to everyone’s ideas
Active Listening Skills
Active listening involves giving both verbal
and nonverbal feedback to the speaker
Give the speaker feedback, by showing you
are understanding of their feelings
Active Listening, cont’d…
Active listening means concentrating
carefully on what the speaker is saying
i.e. watching your teacher and taking key notes
as they lecture the class
Conflict is often a result of power struggles
between people
 Personality differences can
cause conflict
 A positive result of conflict
is that differences are settled
Conflict Resolution
Using “I-messages” is positive and effective
in a conflict situation (tell the other person
how their actions make you feel) “I feel
upset when you…”
 (Instead of making
'Accusing You'
statements that sound
blameful and attacking)
Conflict Resolution, cont’d…
Choose a quiet time when people have
calmed down and relaxed to resolve
 Mediation – Conflicting
parties agree to talk to
each other through
(a neutral 3rd party)
Planning Process
1. Identify concerns – creating a list of
items/problems that need to be resolved
2. Set a goal – what do you want to accomplish?
3. Form a plan – the steps that it will take to
reach your goal
4. Act – set your plan into action
5. Follow-up – evaluating whether or not your
goal was reached