COMMUNICATION
What is Communication?

The process of
exchanging information,
ideas, and feelings
between a sender and a
receiver
Why is it important?


Helps to develop positive interpersonal relations
Helps to conduct successful business activities
The Six Primary Elements of
Communication
1.
2.
3.
4.
5.
6.
Senders and Receivers
Messages
Channels
Feedback
Blocks (Barriers)
Setting
Senders and Receivers


Every message must be sent, received, and
understood
Two kinds of communication
Verbal : speaking and writing
 Non-verbal : facial expressions and body
language (gestures, movements, and mannerisms)

Verbal Communication

Involves the use of
WORDS
Reading
 Writing
 Listening
 Speaking


All of these skills are
necessary to be
successful in business
Verbal Communication
Reading and Writing Skills
 In work situations, people are expected to read,
write, and understand many types of written
materials
Memos
Instructions
Requests
Books
Letters
Reports
Verbal Communication
Listening Skills
 Active listening is the process of giving the speaker
some type of feedback that indicates the messages
are being received and understood
A
nod, smile, or simple direct eye contact
Verbal Communication
Speaking Skills
 Used in:
 One
on one conversations
 Group settings
 Presentations


Speaking clearly helps your audience receive the
message correctly
Your quality of speech influences others impressions
of you.
Non-Verbal Communication

The sending and
receiving of messages
without using words
 Body
language
 Physical appearance
 Pictures/Drawings
 Flags
Messages


The substance of any form
of communication (the
information the sender
wants to share)
Avoid nonstandard
language (slang) to ensure
that your message is
understood
Channels

The avenues by which the message is delivered
 Face to Face
 E-mail
 http://jerz.setonhill.edu/writing/etext/email/
 Telephone
 Faxes/memos
 http://www.wikihow.com/Write-a-Memo
 Business Letters
 http://www.wikihow.com/Write-a-BusinessLetter
Feedback


The receivers response to the
message
Allows the participant to clarify
the message and know that both
parties are clear
Blocks (Barriers)


Something that
interferes with
understanding the
message
Three primary blocks
 Distractions: noises,
conversations
 Emotional
blocks: when a
listeners biases interfere
 Planning
a response
Setting



Where communication takes
place
Should be size appropriate
depending on the size of the
group
Should have minimal
distractions
Why is this important…to me?


Studies have shown
that 70% of our
waking hours are spent
communicating
Most jobs in business,
particularly marketing,
require good
communication skills
Assignments
1. Go online to the
websites for
professional emails
and business letters (on
my global). Do the
writing activity sheet.
2. Professional Email: You have
completed your business letter and
memo, you will email Mrs. Swartz
a professional email. Visit the site
below, read through the tips on
how to write a professional email
http://jerz.setonhill.edu/writing/etext/email/
Email me at
christine.swartz@lcps.org