Technical Support Representative
Department: 400 Technical Support
Office:
Lincoln
Location:
Lincoln, MA
Description:
Join our fast-paced high growth Avionics business, applying your skills as a technical support
professional to timely resolution of customer issues.
Not since the Wright Brothers’ first flight has there been a more exciting time to be in aviation
and Avidyne Corporation is leading the industry in innovative avionics systems for general
aviation (GA) aircraft. Avidyne’s avionics improve the safety, utility and value of GA aircraft.
Avidyne was the first to bring the technology to light general aviation, and our Entegra line is
now available on more than 18 different new aircraft models and is the foundation of the
integrated avionics suites in some of today’s best-known very light jets (VLJs). Avidyne is at the
forefront in datalink-enabled products for general aviation. It is the first company to offer
integrated datalink-capable multi-function displays and the first to offer MultiLink datalink
communication for integrated flight decks.
POSITION SUMMARY
Responsibilities:
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First point of contact for customer issues with products or services
Interact with customers through email and telephone
Create and maintain accurate call records
Initiate and maintain data collection and database validation
Call assignment (e.g. to field service technician)
Routine repair
Status Management (Scheduling, Web Site)
Routine (non -financial) my avidyne.com customer database
management
Service Information distribution and follow-up
Service Bulletins creation
Tech Tips to assist dealers in troubleshooting
Installation/ Operation data updates
Service Center Administration
Product service histories data collection
Requirements:
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AS degree in technical area: BSEE preferred + 2 years
experience in aerospace technical customer support
certificated A&P and or FCC license preferred
Experience in Aerospace repair operations highly desired
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Strong written and verbal communication skills
Demonstrated computer user expertise (www, MS Office applications,
Oracle)
Effective contributor in a team oriented environment
Understand digital, and analog system integration.
Understand FAA documents pertaining to certification and
compliance.
Familiar with FAR’s 135, 43, 91, 25 operations.
Pilots license preferred.
Familiar with avionics field test equipment.
APPLICATION INSTRUCTIONS
Please email your resume in MS Word, RTF, HTML, or ASCII text
format to the address below. If you wish to enclose a cover letter,
please include it in the body of your email message.
Mark Koch
Director of Customer Service
Avidyne Corporation
55 Old Bedford Road
Lincoln, MA 01773
P 781-402-7402
mkoch@avidyne.com ( htock@avidyne.com )
www.avidyne.com ( http://www.avidyne.com/ )